# Viusasa — user reviews

> 9 indexed App Store user reviews of Viusasa by Content Aggregation Limited, rated 2.40/5 from 29 ratings.

- Source: https://appshunter.io/ios/app/viusasa/id1270080131/reviews
- App overview in markdown: https://appshunter.io/ios/app/viusasa/id1270080131.md
- Rating breakdown: 5★ 6 · 4★ 3 · 3★ 2 · 2★ 4 · 1★ 14

## Most critical reviews (9 lowest-rated)

### 1/5 — Not working

*2023-01-17, version 3.2.8*

Keep restarting and then disappears. I tried so many times to reinstall without success. My monthly subscription down the drain.

### 1/5 — History features

*2021-01-21*

The latest update is the worst!
Slow in loading the content and also I was expecting an update for history for what I have already watched. To the developer(s) kindly please check on

**Developer response:** Hello Msgaitho, We highly appreciate and value your feedback as it helps us improve our services. If you are still experiencing issues with the app, please reach us at help@viusasa.com, WhatsApp/Text +254717820820, or call +254709767000. ^PK

### 1/5 — OTP

*2019-09-18*

U people don’t send the One time password it annoying it doesn’t work do I really don’t like I just need someone to help through it

### 1/5 — No code sent

*2019-09-06*

It seems like a scam. Why advertise it on Citizen TV everyday while knocking the app is inop?

**Developer response:** Hello, Mr. MMA, we sincerely apologise for the delayed response and the unsatisfactory experience you had. Since then, we’ve made several improvements and updates to the Viusasa app. We’d appreciate it if you could try the latest version and share any issues with us via WhatsApp on +254 717 820 820 or call +254 709 767 000. ^NM

### 1/5 — No code was sent to verify

*2019-05-04*

🙄🙄🙄

**Developer response:** Hello Peptobda. Apology for the delayed response. Kindly share the phone number you used to create your account so we can assist further. You may also contact us through 254709767000 or via WhatsApp 254717820820. ^JK

### 1/5 — Cannot even receive the code to register my account!!

*2018-07-29*

Where is the code?

**Developer response:** Hello cossey20,

We sincerely apologize for the delayed response. If you are still experiencing challenges accessing the app, kindly contact us at +254709767000 or via SMS/WhatsApp at +254717820820, and we will be glad to assist you. ^BK

### 1/5 — Avoid!!!

*2017-11-11, version 1.3.1*

Does not work!!!!!! And they don’t bother replying messages ,simply not worth AVOID it 😡

### 2/5 — Issues

*2020-01-22*

No code??

**Developer response:** Hello Beezy. Apology for the delayed response. Kindly share the phone number with which you created an account for further assistance. You may also contact us through 254709767000 or via WhatsApp 254717820820. ^JK

### 5/5 — Viusasa sign in

*2021-01-09*

I just paid for Viusasa subscription, and now I try to go back to the app and it’s not allowing me to open. It logged me out and it’s asking me to sign in, and when I try to sign in it says that it is sending a code to confirm my phone number, but the code is not sent yet.

**Developer response:** Hello Astar, we sincerely apologise for the delayed response and the unsatisfactory experience you had. Since then, we’ve made several improvements and updates to the Viusasa app. We’d appreciate it if you could try the latest version and share any issues with us via WhatsApp on +254 717 820 820 or call +254 709 767 000. ^NM

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*