# Vively: Transform Your Health — user reviews > 75 indexed App Store user reviews of Vively by Vively Healthcare PTY LTD, rated 1.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/vively-transform-your-health/id1630325924/reviews - App overview in markdown: https://appshunter.io/ios/app/vively-transform-your-health/id1630325924.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2 ## What do users think of Vively? Overall sentiment: negative **Pros** - 💡 Personalized nutrition insights - 💡 Holistic health tracking - 💡 Good glucose data visualization - 💡 Responsive support team (occasional) - 💡 Helpful for behavior change - 💡 Syncs with Apple Health (partially) - 💡 Good concept for health monitoring **Cons** - 🐛 Frequent app crashes - 🐛 Poor food logging database - 🐛 Difficult to use UI - 🐛 Inconsistent syncing - 🐛 Horrendous customer service - 🐛 Expensive and poor value - 🐛 Difficult to cancel subscription - 🐛 No refunds offered - 🐛 Data inaccuracies - 🐛 Clunky and unstable app - 🐛 Overpriced for functionality - 🐛 Limited food database - 🐛 Barcode scanner not working - 🐛 AI food logging issues - 🐛 Unclear billing practices - 🐛 Cumbersome help desk logging **Commonly reported bugs** - App crashes frequently - App freezes during use - Food logging database is inaccurate and incomplete - CGM data syncing is inconsistent or fails - Unable to log in after updates or sessions expire - Barcode scanner not working - AI food logging is inaccurate - Health app integration is patchy (syncs sometimes, doesn't write data) - Cancellation function freezes - Duplicate notifications - Graph for glucose levels not working well - Meal photo display is stretched - Login issues after closing and reopening app - App doesn't remember passwords or use biometrics - No option to record carb quantities - Incomplete or incorrect data processing - Broken links in pop-ups - Delays in data retrieval - Cannot see nutritional summary for the day - App crashes after updates - Food database not updated or sourced reliably **Most requested features** - Improve food logging database accuracy and comprehensiveness - Enhance UI/UX for easier navigation and data entry - Fix app crashing and freezing issues - Improve syncing reliability with CGM and health apps - Provide clearer cancellation and refund policies - Allow editing/deleting of logged entries - Add more food and exercise tags - Enable writing Blood Glucose data to Apple Health - Improve barcode scanning functionality - Allow users to remove credit card information - More detailed nutritional summaries - Better integration with MyFitnessPal - Option to mute excessive scanning notifications ## Newest reviews (13 of 75) ### 3/5 — Horrible UI. Poor database of foods *2026-01-17, version 3.0.4* Adding foods or meals is very frustrating, with values constantly resetting and limited ability to edit. Presentation of the end result, if you have the patience to get this far, is confusing and not at all intuitive. So far, I have found several foods (barcodes) not in the database even though they are in more mature products like MyFitness. Adding to the database gets the nutrition values wrong and (surprise surprise) no way to correct them. There is no food integration with other apps, or not that I’ve found, so I have to enter everything twice. I was practicing logging foods prior to starting to use the CGM, but I’m now seriously considering just returning it. Why would I use the CGM if logging foods is so troublesome? ### 3/5 — Good Insights, But Limited Without Glucose Monitor *2025-05-05, version 2.4.7* I signed up for the Vively app but it wasn’t clear that the glucose monitor only lasts two weeks and that you have to pay separately for each new one. Food logging isn’t great — barcode scanning doesn’t work, the AI log needs lots of editing, and the database search is too rigid. You have to get food names exactly right to find anything. It also doesn’t help if you’re tracking calories or trying to stay in a deficit, and syncing with Fitbit is incomplete, so you might end up logging twice. That said, I learned a lot about my eating habits, and seeing real-time glucose data was helpful. Without the glucose monitor though, the app doesn’t offer much value. ### 1/5 — Expensive, clunky, doesn’t deliver *2025-03-11, version 2.4.5* Expensive, clunky, requires so much data input and doesn’t deliver. Save your $ log your own data and get help from AI to collate findings. ### 1/5 — Never get reply by contact team *2025-03-01, version 2.4.5* They won’t reply any email When you get troubled and if you Told him you want to get refund to work, cancel your membership they won’t give you any help. ### 1/5 — Out of business?? *2025-01-28, version 2.4.3* 4 weeks ago my wife and I ordered the App and sensors and paid $39 for the first month subscription of the App. 4 weeks later NO sensors!!! Numerous attempts to contact support have been futile with only a stupid AI responding and telling us only what we want to hear! We have now been forced to cancel the monthly subscription and effect a CHARGEBACK on each of the $39! BEWARE, seems this App is out of business!! ### 1/5 — A cheap ZOE and awful customer service *2025-01-27, version 2.4.3* They've tried but I have found the app execution bulky, difficult to use and not overly user friendly. I paid for a 3 month membership and was left disappointed with the lack of support and understanding from it. I am an avid ZOE listener and I feel this app is a very cheap version of what you actually get with ZOE. Unfortunately in NZ ZOE isn't available. Vively is not cheap by any means and is not worth the money. I also totally forgot to not renew my membership and I have tried numerous times to contact them and they have failed to respond each time. Bitterly disappointed. With lots of friends and family who are looking for ways to reduce Blood sugar glucose levels through diet I would never reccomend Vively ### 1/5 — Waste of money *2025-01-11, version 2.4.3* I paid for three months and the first 12 hrs it updated and now it does nothing. Don’t waste your money ### 3/5 — Issue Logging Ingredients in v2.4.3 Update *2025-01-11, version 2.4.3* I recently updated the app to version 2.4.3, and I’ve encountered a frustrating issue: I can no longer log the ingredients of foods. When I search for an ingredient, nothing appears in the results. This is a critical feature of the app, as logging foods is an essential part of identifying glucose spikes. The inability to search and log ingredients disrupts my experience significantly. I use this feature daily, and it’s disappointing that it’s currently not functioning. I’d greatly appreciate it if this issue could be resolved quickly. Thank you for your attention to this matter. ### 1/5 — Won’t login *2024-12-19, version 2.4.1* This app is meant to pair with Freestyle app that you setup the monitor with but it isn’t working and won’t login to the CGM with Vively. ### 2/5 — Incomplete instructions *2024-12-04, version 2.3.6* Whilst the app works adequately, the installation instructions were not comprehensive or detailed enough to ensure a trouble free configuration. At the end of the process it was not readily known to the user that an additional piece of software was required along with an additional username and login. The food database is no way complete or comprehensive and it’s very difficult to use you take a photo of your meal and nothing happens. Again usability of that component of the software is suboptimal. ### 1/5 — Terrible service and app *2024-11-19, version 2.3.5* As a T2 Diabetic i subscribed and within 15 mins requested a refund. The app doesn’t provide any option to customise targets. It is all based on “the average”. Got a smoke blowing reply from a staffer who ignored my request and repeatedly assured me my feed back was valuable and important. Clearly not as valuable as my $$$ Requesting a refund within 15 minutes of downloading and purchasing an app is pretty clear that it doesn’t make my expectations. Yet their business model clearly being a no refund model relies on these types of purchases. If your product was good, you would refund someone who contacted so quickly with a fair and reasonable the app is not suitable for their needs. I have no respect no time for business That pray on people who are trying to make good health decision by refusing a refund when a product doesn’t meet my expectations. Totally different story if I’ve been using it for a month and requested a refund. I requested within 15 minutes and they didn’t even have the decency to acknowledge it in their reply . The AI robot that replied originally telling me there was no refund before I was connected to a human acknowledge my concerns better than the person they’ve got responding. Stay away stick to your doctor’s advice and use the same app that comes Continuous glucose monitor when you buy it, not this. ### 1/5 — Don’t bother with this app. *2024-11-07, version 2.3.4* Wasted hrs trying to connect. Still didn’t work . In the app you have to get an account with freestyle Libre so it can push the information to Vively 🤦‍♂️. Whats the point . The app doesn’t work properly. ### 1/5 — Should not have updated *2024-10-28, version 2.3.1* Downloaded the latest update and now the app crashes and won’t even open. Data is inconsistent with the freestyle app. My doctor says to disregard this data and just pay attention to what the freestyle app says as it’s more reliable. ## Most critical reviews (10 lowest-rated) ### 1/5 — I am DONE with Vively *2026-03-23, version 3.0.4* I have subscribed for 12 months but in the few short months I have been using Vively I have discovered that the food logging database is the worst I have ever used and I have used a lot believe me. Suggest you benchmark against MyFitnessPal and MyNetDiary for ease and accuracy. As for help desk. I have had 2 requests completely ignored. A third one handled poorly by AI and then escalated to real people who were really great. The logging of a helpdesk is really cumbersome in the same way as logging food is. This app takes up too much of your time. It’s a shame because the outputs of the app are quite good. Awaiting a response from a 4th help desk - no blood glucose data showing despite SIBIONICS being up to date to the minute ### 1/5 — Rip off *2026-03-07, version 3.0.4* Still waiting for results, I paid the sign up fee $99 and cancelled same day to avoid renewal, not even 3 weeks later I got charged again meaning they keep your bank details They said no refund even if you cancelled prior renewal date so I guess I need a new credit card now ### 1/5 — BEWARE! Extremely difficult to opt out of and they commence billing from the date you sign up. *2026-02-18, version 3.0.4* I signed up for a special offer in 2025. Beware - there are two Auto-renew fees that you are slugged with (one for $39 and the other for $99). They commence billing from the moment you sign up, which is WELL BEFORE you receive your initial CGM (continuous glucose monitor) - which does not make sense to me - so by the time I received my CGM, I had already been charged $140. I believe I spoke to a nutritionist twice. Honestly, I think you are better to do the same thing through your GP. Also, I cancelled via a link in an email and this did not get registered with Vively - and so they kept billing me. It took me a little while to register that I was still being charged and then I had to email them and there was no way “to prove” I had clicked the link, so no refund for me. :( Hard pass. ### 1/5 — New update has rendered the app unable to log meals *2025-10-27, version 3.0.0* Please fix it. ### 1/5 — Doesn’t work! *2025-07-11, version 2.5.0* Biggest waste of time. This app never worked as advertised. Super buggy, required hours of support and troubleshooting. Then they never offered to refund. 0-stars for me. ### 1/5 — App didn’t work with CGM *2025-05-28* The app never sync’s with my CGM. Support tried a bunch of things and asked me to try a bunch too. None worked. I cancelled my subscription and asked for a refund. They said no and hid behind their terms of service and sent me a canned response. I do know one person the app worked for but thought others would want to know my personal experience. Buyer beware. **Developer response:** Thank you for sharing your experience. We're really sorry the app didn't work as expected with your CGM and that our support efforts didn’t lead to a resolution. We understand how disappointing that is, especially when you've put in the effort to troubleshoot. Your feedback has been shared with our team so we can improve both the product and how we support our members. ### 1/5 — Outrageous waste of money *2025-05-15, version 2.4.7* This subscription is dreadful value for money. I’d misunderstood and thought that, with a monthly subscription, I’d get quarterly CGMs - this was my mistake. Realising that I’ve been paying so much per month for generic articles and a worse version of MyFitnessPal has made me very angry. It’s particularly offensive that, when cancelling, I’m offered a more than 50% discount to stay - plainly the membership structure is pure price gouging ### 1/5 — Save ur money *2025-04-17, version 2.4.6* The Vively app has multiple issues impacting its use. It rarely states point in time mmol/L reading meaning you have to refer back to the libre app for this data. Also scanning barcodes rarely works due to the very limited data in the food log. I would recommend buying the sensor independently and using another source to interrupt the data. ### 1/5 — Rubbish app & service *2025-04-10, version 2.4.6* Don’t waste your time & money. The customer service is horrendous! ### 1/5 — Unable to sign up, but the app has no problem charging me *2025-04-02, version 2.4.6* Downloaded for app use only as I have my own glucose monitor. The app charged me just fine and then jumped to “session expired please log in again”. I can’t log in, because I haven’t finished the sign up process, but I can’t finish the sign up process bc the app session is always expired and I’ve already purchased the monthly subscription 💀 ## Most praised reviews (10 highest-rated) ### 5/5 — I highly recommend *2026-02-17, version 3.0.4* While the app can use some cosmetic improvements, and it has the occasional glitch … I love how it all comes together, access to Dietrician, glucose review and how it impacts what you eat. It nicely syncs with Apple health. So yeah, for me will likely keep using it. ### 5/5 — Towards optimal health *2025-07-24, version 2.5.0* Very simple: I have never found a better holistic and scientific health app tracking and helping you to thrive on metabolic health, nutrition, sleep, exercise and resilience. This app should be covered by Medicare . Just one month and potential savings for Medicare, PBS and health systems in Australia would be significant with high returns on investment for Australia and Australians. Someone has to do the maths! Thank you and Bravo to the Vively team 👏 ### 5/5 — Great App, Missing Some Features *2024-12-16, version 2.4.1* App is great and has an awesome set of features for monitoring health and blood glucose levels. However I think not having the app write Blood Glucose to the Health app is disappointing. I personally enjoy being able to use the health app as a one stop. ### 5/5 — Wow what an eye opener *2024-11-09, version 2.3.4* I have learnt so much about the different foods and the impact that they have on my blood sugar levels. This information will allow me to make better food choices going forward. Personalised nutrition is key. ### 5/5 — Amazing app *2024-05-31, version 2.1.2* Best app for behaviour change, I’ve learnt so much, about my diet, sleep exercise and stress. Highly recommended ### 5/5 — Very useful *2024-04-25, version 2.0.8* The info from this app is very useful for improving health. ### 4/5 — 70% there *2025-04-14, version 2.4.6* Has good potential but bugs are just not getting fixed. Takes ages to update blood glucose from the Freestyle Libre, like 2 hours, doesn’t correctly pull sleep and exercise from the Health app and there’s no way to edit. If these were fixed it would make a massive difference! ### 4/5 — AI food logging update hard to use *2024-12-10, version 2.4.0* The most recent update is not an improvement. All my favorite meals which I took time to enter accurately have disappeared, and the AI doesn’t accurately assess the meal based on a photo, and the voice recording function doesn’t register a description of the actual weighted contents of a meal. Much prefer the previous version! ### 4/5 — Logging food, workouts & sleep *2024-10-27, version 2.3.1* App seems to work well as far as graph and glucose readings but needs work for logging meals, workouts & sleep or better integration with the health app & My Fitness Pal. ### 4/5 — App terrible but insight is priceless *2024-07-22, version 2.1.5* I’m not going to underplay how glitchy the app is - I’ve given up trying to log food in the app. Thankfully it connects to MyFitnessPal premium which has great UX for food logging with the ability to edit the timestamp. After being disappointed by the app itself I’m now sold - the insight is priceless. Seeing the effect a row of chocolate has compared to sugar free chocolate and a cocktail compared to red wine is so helpful to making sustainable choices - benefitting my long term health. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-05.*