# Vivid Seats \| Buy Tickets — user reviews > 914 indexed App Store user reviews of Vivid Seats | Buy Tickets by Vivid Seats LLC, rated 4.70/5 from 400,225 ratings. - Source: https://appshunter.io/ios/app/vivid-seats-buy-tickets/id963355757/reviews - App overview in markdown: https://appshunter.io/ios/app/vivid-seats-buy-tickets/id963355757.md - Rating breakdown: 5★ 341,089 · 4★ 37,398 · 3★ 9,716 · 2★ 2,518 · 1★ 9,504 ## What do users think of Vivid Seats | Buy Tickets? Overall sentiment: negative **Pros** - 👍 Easy to use app - 🚀 Streamlined ticket purchasing process - 💡 Helpful seat views and comparisons - 🚀 Competitive pricing and fees **Cons** - 🐛 Tickets not accurately described - 🤬 Poor customer service and lack of support - 💰 Exorbitant fees and hidden charges - 🤔 Unreliable ticket delivery and transfers - 🤯 Tickets double-sold or cancelled at the last minute **Commonly reported bugs** - App crashes and freezes - Inability to update account information - Ticket transfer and delivery issues **Most requested features** - Ability to turn off notifications - Better communication and transparency around event changes - More flexible refund and exchange policies ## Newest reviews (10 of 914) ### 1/5 — Just get a Ticketmaster *2026-08-16, version 2026.136.1* This is the worst app I’ve ever used,tickets were unavailable supposed to get some refund …. Every time I buy tickets it just send me to straight to ticket master . ### 1/5 — Disappointed *2026-08-16, version 2026.136.1* I waited 6 months and paid for a ticket the day it dropped. The day of the concert. They lied to me saying they had the ticket. 6 hours in trying to figure out why I didn’t get my ticket. They informed me the seller wasn’t picking up the phone about my spot I paid for 6 months ago. My heart felt like it was ripped out of my chest. They weren’t honest. I wouldn’t suggest the time and struggle buying through Vivid seats. ### 3/5 — Pricing *2026-08-14, version 2026.136.1* I looked at prices on the app and tickets on the app versus the email that I got. They were two different prices and two different sections of seats. I didn’t understand that. ### 1/5 — Scam *2026-08-13, version 2026.136.1* I’ve tried to purchase 2 tickets to surprise my son for his birthday to a nfl game. When I made the purchase I received no confirmation or anything that has to do with the purchase but I check my account vivid seats still took the money so when I called them they’re telling me the don’t see nothing on there end when I made the purchase but yet they still took the money and now they’re saying it’s nothing they can do because they can’t see nothing on there end but like I said they still took the money and now I just have to take the lost. I even ask to speak with a supervisor or someone that can help more and they refuse to do so, keep telling me it’s no one they can transfer me to. Not to mention I have the proof where they still took the money. So I’m not understanding how you take the money but I have no tickets?….I wouldn’t advise anyone to purchase from here. Seems like a scam and this isn’t right! ### 1/5 — Event called my tickets fraudulent *2026-08-09, version 2026.135.2* Denied entry to event , no response from vivid. Disappointed. Filled in a report no word or response. ### 1/5 — Outrageous fees for tickets *2026-08-07, version 2026.135.2* Scamming you on the fee for tickets some almost 50% of the ticket. ### 3/5 — Concerning *2026-08-06, version 2026.135.2* After I used this service, which was great btw, my credit card information was compromised. $50 at Wingstop. Luckily my bank caught it in time. I wouldn’t have made the connection to this app except that I just got a text message from the venue I’m going to with their contact information. I didn’t give permission to hand out or sell my phone number so it makes me think vivid is sloppy with their data. Proceed with caution ### 2/5 — Stick with Seat Geek *2026-08-06, version 2026.135.2* I’m normally a Seat Geek Guy, but today I wanted to give Vivid Seats a shot. Very last minute game but there were plenty of options on Vivid. I decided to buy tickets right around game time. Once I made my purchase I was told to wait (normally 15 minutes). At the 15 minute mark I revived a call that the seller backed out. Missed a few innings while I worked out a deal with Brewers ticket office (they felt bad). Long story short…use Seat Geek instead of Vivid. ### 1/5 — App should not be needed *2026-08-02, version 2026.135.2* I will never use this service again. I should not be forced to download a company app to access a ticket I bought ### 2/5 — Love it *2026-08-02, version 2026.135.2* Amazing thank you ## Most critical reviews (10 lowest-rated) ### 1/5 — Tickets Not Delivered *2026-08-30, version 2026.136.1* Ordered tickets days in advance, drove to the ballpark, Vivid Seats couldn’t deliver the tickets and then cancelled the order minutes before the game started. Just because Vivid Seats charges your credit card, that doesn’t mean that you have tickets. I’ve used Seat Geek and Stub Hub many times before without issues. Plan to remove the Vivid Seats app and close out the account. ### 1/5 — Vivid is a scam. They pose as official but are resellers. *2026-08-28, version 2026.136.1* Use as a last resort only. ### 1/5 — scam *2026-08-28, version 2026.136.1* 100% scam! THEY DO NOT OWN THE TICKETS YOURE BUYING and there is no recourse if the seller won't forward you the ticket ... and vivid doesn't care b/c they got their money already and will keep a portion of it even if they have to refund you yours. and you don't gets actual refunds, they'll give you a credit, which you have to spend on site! total f'n scam!! the customer service is garbage DO NOT USE!!! ### 1/5 — THIS IS A SCAMM!! *2026-08-27, version 2026.136.1* never purchasing from them again they took a bunch of information, and once i purchased tickets it was stuck on a loading screen then kicked me out, they were clearly purchased because money was taken and they were no longer on the site once i tried searching for them trying contacting one of ”their agents” and it was a literal joke after i asked how i can report the issue i got no answer and the conversation closed, please don’t fall for this cause they will take ur money! ### 1/5 — Ridiculous *2026-08-26, version 2026.136.1* Took an hour to download tickets… awful experience ### 1/5 — Duplicate tickets *2026-08-25, version 2026.136.1* Bought tickets for a concert. Got denied at the door because they were duplicated and someone already entered with said tickets. Had to buy tickets at the door for way more money. Got a refund eventually from Vivid but it was a pain. I had to talk with several people over several days afterwards to finally get a refund. They gave a credit as well but why should I trust that the tickets next time will be legit? ### 1/5 — Use any other app *2026-08-22, version 2026.136.1* My go to app when I’m looking to receive my ticket last minute and spend an hour looking through my email and being forced to reset my password just to receive the ticket ### 1/5 — BUYER BEWARE: Vivid Seats — No Tickets delivered before concert- Denied Entry *2026-08-20, version 2026.136.1* I strongly caution anyone buying tickets through Vivid Seats, especially for events requiring Ticketmaster transfer. I bought tickets in February for a RÜFÜS DU SOL concert in August, paying months in advance and doing everything I was instructed to do. On the day of the show, the tickets still weren't in my Ticketmaster account. I had all receipts and confirmation numbers. I spent over three hours on the phone with Vivid Seats before the concert, but they said the tickets showed "delivered" and there was nothing they could do, and told me to go to the box office. The box office couldn't help either, since the tickets weren't in my name and Vivid Seats was the third-party seller. After 40 more minutes at the box office, management investigated and confirmed the tickets had been issued under someone else's name and couldn't be transferred to us, so we were denied entry despite having valid proof of purchase. The venue gave us written documentation of this. We ended up buying a second set of tickets at the box office just to get in — paying twice for one concert. Vivid Seats never took responsibility. They wouldn't escalate my call and kept saying it was "under investigation," even after I sent screenshots proving the tickets never appeared in my Ticketmaster account. Showing a ticket as "delivered" in their system does not mean it was ever usable. I'm now disputing the charge with my credit card company using the venue's documentation. Vivid Seats advertises a 100% ticket delivery guarantee on their website — they did not honor it, and three different reps failed to resolve the issue over multiple calls. If you can't risk being turned away at the door, buy directly from the venue or its authorized platform. Do not use a third-party seller like Vivid Seats. ### 1/5 — Customer service abysmal experience *2026-08-19, version 2026.136.1* Waiting twenty mins no answer still. Lame customer service!! They’re useless powers they give their people. Emails you can’t reply to. It popped up a 15% off then told me I couldn’t use it at all. Haven’t got birthday gift in 6 years on site. Realizing I should start looking elsewhere ### 1/5 — Scam and no support *2026-08-18, version 2026.136.1* Need to sell our tickets as we can’t attend but told we can’t resell?!? What kind of scam site is this. Would never buy again as we are now out $350 with no way to get out of purchase or at least resell to get some of our money back. Will be filing complaints. ## Most praised reviews (10 highest-rated) ### 5/5 — Perfecto *2026-08-26, version 2026.136.1* Una app muy bien estructurada ### 5/5 — Thanks *2026-08-18, version 2026.136.1* Second time purchasing and been great experience. ### 5/5 — Customer service *2026-08-16, version 2026.136.1* Really reliable, I bought World Cup tickets and everything went smoothly, great service support. ### 5/5 — Great option *2026-08-02, version 2026.135.2* Great place to buy tickets with cheap prices, just don’t forget to transfer properly ### 5/5 — Awesome *2026-08-02, version 2026.135.2* So kind! Great service ### 5/5 — Great app! *2026-08-02, version 2026.135.2* Awesome process ### 5/5 — Great *2026-08-02, version 2026.135.2* Awesome ### 5/5 — Best ticket app *2026-08-02, version 2026.135.2* Goats ### 5/5 — Great *2026-08-02, version 2026.135.2* Great ### 5/5 — Love *2026-08-02, version 2026.135.2* Sooo awesome --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*