# Vivint Classic — user reviews > 164 indexed App Store user reviews of Vivint Classic by Vivint, rated 2.30/5 from 730 ratings. - Source: https://appshunter.io/ios/app/vivint-classic/id469231040/reviews - App overview in markdown: https://appshunter.io/ios/app/vivint-classic/id469231040.md - Rating breakdown: 5★ 126 · 4★ 71 · 3★ 53 · 2★ 102 · 1★ 378 ## What do users think of Vivint Classic? Overall sentiment: negative **Pros** - 🔒 Reliable security system - 🚀 Convenient remote access - 👍 User-friendly app **Cons** - 🐛 Frequent app crashes and bugs - ⏱️ Significant delays in app functionality - 🔍 Lack of key features in the app - 💰 Expensive upgrades and service costs **Commonly reported bugs** - App login issues and credential problems - Inconsistent sensor and camera status updates - Thermostat not responding to app commands - Compatibility issues with newer iOS versions **Most requested features** - Add ability to bypass sensors remotely - Improve thermostat control and scheduling - Extend video recording duration - Implement Celsius temperature support - Add panic/emergency alarm trigger from app ## Newest reviews (19 of 164) ### 3/5 — Every time you have a problem, it’s hard to get it done! *2026-05-02, version 3.2.9* Mom has had this alarm for a while and has run into quite a few problems, such as not being able to get a hold of people when you need them to reset your alarm and how to get a key fab that has no idea how to program. You have to wait to contact somebody to get that done correctly. At this time, I changed my phone. And I’m trying to get my alarm system back on my phone so I can control it. I can’t get to the page where to update my password and have been trying for two weeks now, and hopefully somebody would be able to help with it. This is totally aggravating. ### 2/5 — Frustrating *2025-02-14, version 3.2.9* The app stalls, quits and then takes a long time to restart. ### 1/5 — Stopped working *2025-01-21, version 3.2.9* Loved the app when it worked!!! Just stopped working, hasn't worked in weeks. Won’t let me even log back in. ### 1/5 — Vivint Classic App *2025-01-14, version 3.2.9* After an iOS update, I was logged out of my Vivint app. When I went to login, I had forgotten my password and then got locked out. I called Vivint customer support and was able to get unlocked and request a new password. When I try to log back in, all I get is the eternal "loading" circle in the middle of a blank screen. It's frustrating that I am unable to access my services in order to arm and disarm remotely. ### 1/5 — This App Is horrible *2025-01-12, version 3.2.9* Vivint and Alarm.com have messed this up. I can no longer use the mobile App. They are trying to force e me to spend hundreds of dollars to upgrade to their new equipment. I wish I’d never chose Vivint over 20 years ago ### 1/5 — No longer works *2025-01-06, version 3.2.9* This app no longer works on my iPad. I have to access system controls through the web. Not an ideal alternative. I will be looking at other security system options as Vivint customer service has been polite but unable to assist. I can’t be the only customer with this problem. As a side note, the Android app no longer works either. Vivint uses Alarm.com for this “Classic” app and I believe something has broken between these two companies. ### 1/5 — Mad as heck *2024-12-12, version 3.2.9* This app has such a delay with everything, here in Chicago it’s 9 degrees outside and the app doesn’t not turn the furnace on according to my settings on the app. I’m definitely counseling in the service. ### 1/5 — Unsatisfied *2024-11-28, version 3.2.9* This app is so outdated that it makes me furious. A representative had the nerve to inquire if I wanted to upgrade. REALLy??? The camera is something from the Flintstones age. The mobile app is a joke. ### 1/5 — App is worthless *2024-11-22, version 3.2.9* I’m Looking for an alternative to Vivint. App only works half the time. Mostly just spins. I end up having to walk up to the panel. Just not happy with this product ### 2/5 — Off Line *2024-11-20, version 3.2.9* Cameras always go off line what’s the use paying for this service? Frustrated with this service in more ways than one. ### 1/5 — Never works *2024-11-20, version 3.2.9* I can use this app. It tells me someone is on my driving way. Please update and workout all the bugs. ### 1/5 — Awful *2024-10-07, version 3.2.9* The app doesn’t work. Customer support was no help. Will cancel the service. ### 3/5 — broken under ios18 *2024-09-23, version 3.2.9* needs to be updated to work in ios18. when i start the app i keep getting a spinner after the splash screen. please fix ### 1/5 — App no longer works *2024-09-20, version 3.2.9* They insisted on the two step verification system, then the app stopped working. It opens but the information does not load. ### 2/5 — Multi factor authentication *2024-08-31, version 3.2.9* It keeps trying to make me set up multi factor authentication but when i try to set it up it does not work. Absolutely annoying. ### 1/5 — Login *2024-08-29, version 3.2.9* Still not fixed!! Cameras go off line an reboot is a pain to get back online!!!! ### 1/5 — MFA implementation not working at all! *2024-08-24, version 3.2.9* I’m not getting the security code via text or email. How am I supposed to login? ### 1/5 — Fix the login *2024-06-21, version 3.2.9* Login is useless I want to view the videos on my computer (MAC Book) and this app does not allow mw to use the same login as the APP. How do you continue to stay in business. Plan to cancel ### 1/5 — App no longer works *2024-06-20, version 3.2.9* My app just stopped working on my iphone 13 plus. I contacted Vivnt several times and nothing has been fixed or even addressd. I am now contacting the BBB. I'm thinking about cancelling my service. ## Most critical reviews (10 lowest-rated) ### 1/5 — No password support *2026-05-02, version 3.2.9* App has no password reset support ### 1/5 — Horrible *2026-03-29, version 3.2.9* It almost never functions ### 1/5 — New unhappy customer *2026-01-03, version 3.2.9* Ever since we got Vivint so far there have been glitches… First the front door bell would not allow us to change the annoying settings; then trying this classic app is NOT a fix and there is no reason I Should have been booted from being logged in to the original App… The thermostat lags when I want to change temp. This does not make Me feel very SECURE in my security system! ### 1/5 — Instructed by website to download this broken app *2025-12-17, version 3.2.9* I see there is a punishment for not upgrading to premium service. What about the loyal customers who have been with you from the beginning… ### 1/5 — Apparently no longer functional *2025-12-16, version 3.2.9* While they updated equipment, they ignored existing customers. Their only solution is to install the new equipment for hundreds and hundreds of dollars. The original equipment was provided without an additional charge … so good bye Vivint - better and lower cost options on the market now. ### 1/5 — Thermostat *2025-07-21, version 3.2.9* The thermostat is constantly going offline. I can’t control the settings. I have to reboot the entire hub to get it working. Terrible. ### 1/5 — Update NONE *2025-07-06, version 3.2.9* Have had system for many yrs, and was NEVER given ANY OPPORTUNITY TO UPDATE THE APP. We can’t afford to upgrade the system. ### 1/5 — Worthless it wouldn’t Ever Open! *2025-04-17, version 3.2.9* Worthless! ### 1/5 — Getting a support person *2025-02-27, version 3.2.9* Extremely RUDE! ### 1/5 — Worthless *2025-02-04, version 3.2.9* If I could give no stars I would..pure trash..I have 3 cameras any of them half the time record anything..a guy came banging at my front door with dark clothes on for about 2 minutes then ran off & got in his van in front of my house and went next door to the neighbors house..my wife watched him from one of the windows from the camera from the time he started banging. She went to the front door camera afterwards to see the recording but nothing didn’t even record. ## Most praised reviews (10 highest-rated) ### 5/5 — Great security *2026-04-21, version 3.2.9* Best ### 5/5 — Vinint *2022-11-29, version 3.2.9* I have been with this for 10 yrs or longer. This company has done a wonderful job. They notify you that your windows and doors are left open, I would recommend this company over some of the other security company. ### 5/5 — Peace of Mind...even if you ARE paranoid! *2019-12-08* Easy doin'! Remote control is everything, being able to set the system after you've already left is invaluable. Especially the notifications that give the ability to keep tabs on who's coming and going, with a reminder to help stay on it if you DO forget! User friendly and too easy! Well done! Notifications have a surplus of options, but a central contacts list for users would be helpful! ### 5/5 — Awesomeness *2017-06-23, version 3.2.9* This company is great! There customer service is out of this world. Had a tech come out and install a upgraded version of my t-stat and video camera because they were not talking to my new wireless router from Att for free! Thank you Vivint for being a stand out company. I have no complaints! ### 5/5 — 5 Star alarm *2017-02-27, version 3.2.9* Vivint is an excellent alarm & SUPPORT service. When we have had to contact them, we have had excellent care. This app has provided us with the capability of turning on lights, as well as our being able to adjust our thermostat and set the alarm from our phone. Highly recommend Vivint! ### 5/5 — Great app but.... *2016-11-20* the actual monitoring is a different story. App is simple and user friendly but does lack any of the options or functionality the the wall unit has. In fact i find the app is easier to use than the wall monitoring unit or control panel and think that the panel should be eliminated since it only gives a perpetrator something to either break or make the homeowner deactivate. Something much harder to do since the perp would not want the homeowner to even have their phone when committing the crime and most likely take the phone away so turning the alarm off would be impossible to do. Service from the company on the other hand is not impressive as i have yet to ever get a follow up call once the alarm has been tripped. So if your looking for an unmonitored alarm system with some pretty good modern technology then this system is right for you. Keep in mind it will be extremely expensive since this "unmonitored" system still comes at a monitored price with payment due every month for like ten years! Seriously. ### 5/5 — The app itself *2016-08-07, version 3.2.9* The vivint app itself is a valuable tool to utilize the system. A number of the comments deal with the business practices and the app review is not the place for it. It would be helpful if we are not limited to only proprietary equipment once we have completed the contract and our original equipment purchases ### 5/5 — We're happy! *2016-06-11, version 3.2.9* Very happy that we have this app to arm or disarm our system from our phones. We can disarm on our way home so we don't have to worry about the 30 second window and we can arm after we've left home if we forgot. ### 5/5 — Amazing App *2016-05-14, version 3.2.9* I love my Vivint system and the app is amazing! This app is and has been reliable for over 4 years and still going strong. It's very friendly user because my kids can use it as good or better than I can. You want go wrong with this system and you'll love the app.👍🏾 ### 5/5 — Great when traveling *2016-05-10, version 3.2.9* We travel a lot. One day we were over 3000 miles away from our home. VIVINT called my cell and notified me someone had entered our home and the police has been called. As far as I am concerned, this system has more than paid for itself. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*