# Vivint — user reviews > 2,445 indexed App Store user reviews of Vivint by Vivint, rated 4.60/5 from 854,637 ratings. - Source: https://appshunter.io/ios/app/vivint/id734547946/reviews - App overview in markdown: https://appshunter.io/ios/app/vivint/id734547946.md - Rating breakdown: 5★ 700,378 · 4★ 70,192 · 3★ 29,697 · 2★ 15,378 · 1★ 38,992 ## What do users think of Vivint? Overall sentiment: neutral **Pros** - 🚀 Intuitive and easy to use app - 🔒 Provides good security and peace of mind - 📽️ Clear and reliable camera footage - 🔔 Helpful doorbell and motion detection features - 🔌 Integrates well with smart home devices **Cons** - 🐛 Frequent app crashes and connectivity issues - 🕰️ Slow camera loading and video playback - 📉 Declining app performance over time - 🔍 Unreliable motion detection and recording - 🤖 Poor customer service and technical support **Commonly reported bugs** - App freezes and fails to load cameras - Cameras frequently go offline unexpectedly - Alarm system triggers false alarms - Sync issues between app, panel, and devices - Compatibility problems with newer iOS/Android versions **Most requested features** - Add landscape mode support for tablets - Improve customization options for alerts and notifications - Integrate with more smart home platforms - Provide better video storage and playback capabilities - Enhance two-way audio functionality ## Newest reviews (14 of 2,445) ### 4/5 — Notifications *2026-09-04, version 26.8.500* I can’t get any notifications ### 2/5 — Booting is slow *2026-09-04, version 26.8.500* Every time someone comes to my door, it takes a very long time for the system to boot for me to see who it is, and it always gets disconnected ### 2/5 — Slow *2026-09-02, version 26.8.500* The app is garbage. It doesn’t load half the time. When it does the features don’t work. You can allegedly hook it to Alexa but that doesn’t work either. Camera playback doesn’t work when you need it. App crashes or freezes constantly. The app got better for a while but now it’s back to crashing every single time I try to open it. ETA: 2026 and the app is still SO SLOW. If I want to see who is at my door, I have to wait 5 minutes for it to load even it even loads at all. What is the point? Still doesn’t interface with Alexa. Still doesn’t work in real time. ### 2/5 — App *2026-09-02, version 26.8.500* The worst App ever!!!!!! NOT HAPPY AT ALL! ### 2/5 — Recent recordings issue *2026-09-02, version 26.8.500* Since the new update, I am unable to view recent recordings the most recent recordings I can view are August 28th which is a major issue! If I needed to view a recording/event that I missed within those days I will not be able to. ### 3/5 — Takes TOO long *2026-09-01, version 26.8.500* This system never loads when you need it to!!! ### 1/5 — Poor system *2026-09-01, version 26.8.500* Every time I go to use the app it won’t sign in. I have the right PW and email! I download it again and then it says user validation failed. I’m ready to get a new security system! This is ridiculous! ### 3/5 — System *2026-09-01, version 26.8.500* I have a lot of glitches in my security system. Doorbell camera is fussy at night. Door locks and unlocks at random times. ### 3/5 — Fix Glitches *2026-09-01, version 26.8.500* The app glitches more than often than I’d like. ### 2/5 — App *2026-08-31, version 26.8.500* App only works about 20% of the time! ### 1/5 — Worst app *2026-08-31, version 26.8.500* This is still one of the worst apps out there. Updated it and it's STILL not working. Support can't help because they're clueless. App works only half the time you need it. The other half it takes so long to load any camera views that it's essentially worthless. Do NOT waste your money with Vivint! ### 1/5 — Horrible connection issues *2026-08-31, version 26.8.500* The app constantly buffers when i get near the garage or if im in the house it just gets so annoying ### 1/5 — App freezes and has no data *2026-08-31, version 26.8.500* App keeps loosing data and shows itching in app/ freezes for hours before fixing itself and leave a major window of vulnerability with no security system available during downtime happens every other day pretty frequent. ### 2/5 — Cameras *2026-08-31, version 26.8.500* Lately, the cameras are not working sometimes. ## Most critical reviews (10 lowest-rated) ### 1/5 — The worst. *2026-09-04, version 26.8.500* Vivint app is either “unavailable”, needing to reboot or otherwise misidentifying things as malefactors or missing important things. It may have been the vanguard in times past, but this app is buggy, and it will not give you real time feedback when you need it. I’ve had my security system purposefully disarmed for house guests and it will miraculously arm when they enter—great welcome. In one such instance, after speaking with a representative from Vivint, the alarm was “turned off” only to find out that it continued (at incredibly loud volume in a dense neighborhood for 30 minutes) until the police were called—at which point Vivint was somehow unaware of entire conversation and that it disarmed the alarm. Very expensive way to have a deterrent—since that’s all that it really offers. Nest cameras and app from 2015 were superior. ### 1/5 — Sucks… *2026-09-04, version 26.8.500* Videos don’t load, videos pause to load and never start again, app won’t load camera view. Wanted to feel safe with this system but if I can’t watch an alert what’s the point. My fiance feel for this stupid contract I can’t wait till it’s paid off so we can switch even my ring camera that was ancient worked better than this newer system. Don’t waste your money hope they go out of business soon ### 1/5 — Scam alert *2026-09-04, version 26.8.500* Told the sales rep that I wasn’t interested and the man literally bribed me to sign ### 1/5 — A Member since 2020 *2026-09-04, version 26.8.500* To be honest I don’t know where to start. Some door to door salesmen locked us in in 2020. Long story short nothing has ever worked when we needed it too. I’ll get a notification super late and by the time I look at it they could have killed my whole family. The one time it worked I was on vacation and a window sensor fell off. Our camera was out of date (new one 500$) went on Amazon and they had 2 HD cameras for 60$ and they’re better no problems. Please do not waste your money as father ### 1/5 — No discount *2026-09-04, version 26.8.500* My customer almost 10 years my rates keep going up and the only way for me to get Discount is to commit for two more years even though half the equipment that I have doesn’t even work and they say it’s too old so I have to upgrade my equipment at my expense! ### 1/5 — HORRIBLE COMPANY *2026-09-03, version 26.8.500* This company is a scam! DO NOT GET!!! ### 1/5 — My review keeps being deleted *2026-09-02, version 26.8.500* Too pricey for it to be malfunctioning most of the time. Not to mention competitors have better pricing. Customer service is a nightmare. Every time I call for help they try to upsell every time. I am legit waiting til this contract is over and I’m running fast as possible away from this company. ### 1/5 — Hate this system *2026-09-02, version 26.8.500* I have had this system over 60 days and have only been able to use the cameras maybe 20 days. The app does not load live footage, it takes 3 weeks to get a technician out to fix things. This is a terrible security system. ### 1/5 — Terrible quality *2026-09-01, version 26.8.500* The cameras are supposed to be “high tech”…you can barely rewatch the camera feed and would need to wait 10 minutes to watch a 10 second recording… ### 1/5 — No service available *2026-09-01, version 26.8.500* Now that the unit is installed there is no service tech in the area to do maintenance. Waste of money ## Most praised reviews (10 highest-rated) ### 5/5 — Good System *2026-09-04, version 26.8.500* I’m loving my alarm and the ease of use through the app ### 5/5 — I love it *2026-09-04, version 26.8.500* It’s easy to use and everything is in one app so it makes it very easy to navigate. ### 5/5 — Protected *2026-09-04, version 26.8.500* Vivint’s system provides excellent alertness for our home. The monitoring system are focused and on point. Vivint’s IoT features provide alertness and app control that provides a peace of mind. ### 5/5 — Application *2026-09-04, version 26.8.500* Still can’t schedule night arming ### 5/5 — Vivint *2026-09-01, version 26.8.500* Vivint has amazing technicians that make sure you are thoroughly taken care of ### 5/5 — The app is great, but there are some improvements that need to be made *2026-09-01, version 26.8.500* We are paying for the garage door to be open by our phone and we’re not able to do that. We’re also paying for a motion while we’re away when we set the alarm for away and it’s not doing that when we set the alarm for away, we can walk through the house and nothing happens, but everything else is A1. Thank you. ### 5/5 — Secure at home *2026-08-31, version 26.8.500* Absolutely love the Vivint products for home security and personal safety. It was a wonderful installation process with professionalism and courtesy which is very rare these days. They also do not lease out their installment process to a second hand company as one other competitor will do. Highly recommended for peace of mind and protection. ### 5/5 — Customer Service and Account Management *2026-08-30, version 26.8.500* These two departments are aweful. The response to issues is slow and one department doesn’t know a thing about the other. I have been dealing with the same issue for 1 year on another of my accounts. ### 5/5 — I feel Safe! *2026-08-28, version 26.8.500* This is an awesome alarm system. I have never felt so safe in my home, with my family! I would recommend Vivint to anyone! ### 5/5 — Thank you Vivint *2026-08-19, version 26.8.300* The spot lights are so very bright. My security pictures are beautifully clear with high speed clarity. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*