# V/Line — user reviews > 93 indexed App Store user reviews of V/Line by V/Line Corporation, rated 5.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/vline/id581107890/reviews - App overview in markdown: https://appshunter.io/ios/app/vline/id581107890.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## What do users think of V/Line? Overall sentiment: negative **Pros** - 👍 App interface looks great - 👍 Easy to set up - 👍 Next five is useful (when working) - 👍 Good app to have - 👍 Countdown feature is loved - 👍 Integration into widgets - 👍 Journey planner is convenient **Cons** - 🐛 Widget unavailable/not working - 🐛 Timetable not displayed - 🐛 Next 5 not working - 🐛 App not working properly - 🐛 Difficult to navigate - 🐛 Layout designed for website - 🐛 Screens don’t display fully - 🐛 App not accurately updating - 🐛 Splitting trains not indicated - 🐛 App doesn’t work at all - 🐛 No services retrieved - 🐛 Hard to find train info - 🐛 App crashes - 🐛 Booking tickets issues - 🐛 Seat number not listed in wallet - 🐛 No option to create account - 🐛 Albury/Wodonga line not an option - 🐛 Retro interface - 🐛 Web page rendered in app - 🐛 Clunky interface - 🐛 App is subpar - 🐛 No live tracking - 🐛 No dynamic timetables - 🐛 App is a disgrace - 🐛 No platform numbers without screens - 🐛 App is useless without Next 5 - 🐛 App is not fit for purpose - 🐛 App is a disappointment - 🐛 No real-time updates - 🐛 No pop-up notifications - 🐛 Journey planner doesn't show stops - 🐛 App is Melbourne centric - 🐛 Next 5 cannot be extended - 🐛 No filter for coach services - 🐛 No direct point A to B filter - 🐛 No Myki management - 🐛 No fare info for myki zones - 🐛 App needs overhaul - 🐛 Not designed for actual travellers - 🐛 No option to see previous trains - 🐛 Journey planner fails to load **Commonly reported bugs** - Widget unavailable - Timetable not displayed - Next 5 not working - App not working properly - Next 5 not working for iphone 15 - Message: Please check your internet connection - App still not working - No services from X to Y could be retrieved - Next Five function hasn’t worked for about three years - Albury/Wodonga line not an option - No departures or arrivals visible - App crashes - Live line status not visible on ipad mini - Next 5 feature broken for weeks - App has a bug - Next 5 function doesn’t show trips on added stations - App stopped working for 2 weeks - Next 5 Function Broken - Next 5 train function doesn’t work - Random misc error messages - Nominated service runs with wrong carriage count - Large lag time in sending alerts - Next 5 function is unavailable - Next 5 option doesn't show any timetable - App saying no internet connection - App isn’t working on iPhone for Next 5 since IOS17 - User interface is clunky and does not even work - No real-time updates - Journey planner doesn’t show journey - No way to look at earlier or later services - App doesn’t show real time arrival times - Delay info not in the app - App is great for on-the-go traveler but has issues - Booking a ticket issues - No seat information visible - Quiet carriage is always full - Countdown feature only gives next available train - Journey planner fails to load multiple times - Widget function no longer works - Next 5 arrivals/departures section not working - Next 5 not working on iPhones - Next 5 feature broken on personal phone for years - App not working in iPhone 12 - Next 5 and departures/arrivals doesn’t work - Next 5 train schedule does not work - Widget feature no longer works after latest update - Next 5 option - App saying no internet connection - App not working properly anymore - Widget doesn’t work anymore - App not working properly - Widget doesn’t work - Next 5 function broken **Most requested features** - Ability to toggle more than next five - Modify day/date for travel - Dynamic timetables - Live tracking - White and dark mode - Merge V/Line into PTV - Filter out timetabled coach services - Filter for direct point A to B services - Show specific line with all times - Live tracking feature - Pop up notifications for delays/cancellations - Option to create account and save details - See previous trains - More comprehensive trip planning information - Ability to move earlier and later in the day - Display stops along the way in journey planner - Real-time arrival times - Default carriage to standard, not quiet - Clearly indicate quiet carriage - 24-hour time format option - User friendly interface for journey planner ## Newest reviews (18 of 93) ### 2/5 — Needs improvement *2026-07-03, version 2.6.7* It desperately needs an option to cancel and amend bookings. Otherwise reasonable good. ### 2/5 — Does the bare minimum *2026-06-08, version 2.6.7* So it tells me when trains are arriving/leaving, and from which platform (the bare minimum). It doesn’t tell me if trains are running late … well it kinda does, it just sent me a notification at 1132 that the 0652 train is running 25 mins late … which makes this feature pretty much redundant. ### 2/5 — Widget doesn’t work *2026-03-03, version 2.6.7* App interface looks great and it’s easy to set up, but it doesn’t appear as an option to add the widget to my home screen, no matter what I try ### 2/5 — Next five *2025-10-21, version 2.6.5* Next five is useful but need to be able to toggle to see more than that or modify day/date you need to travel (like PTV app). It’s annoying that I need to constantly use the PTV app to work out travel plans. Would rather just use this app. ### 1/5 — Horrible app *2025-09-09, version 2.6.5* App is subpar. People with iOS have got the “updated” version and yet I still don’t have it. ### 1/5 — Lacking in basic features *2025-09-07, version 2.6.5* I basically only use this app as a timetable, and today I couldn’t even do that. There is work on one of the lines that goes through my station and now the app shows nothing but a link to a pdf timetable?? It’s 2025. We should have dynamic timetables and live tracking. I should be able to know that my train is cancelled before I drive to the station ### 1/5 — Terrible *2025-08-04, version 2.6.5* Utterly hopeless. Doesn’t retrieve any train or schedule information anymore. I only keep it because there are occasional train updates that are hard to find elsewhere. ### 2/5 — Poor excuse for an app *2025-07-15, version 2.6.5* Hard to navigate. Can’t choose multiple seats but you can book multiple tickets. The layout is designed for a website, not the app. ### 1/5 — Forgotten app? *2025-05-29, version 2.6.5* This app simply doesn’t work anymore. No next 5 trains showing even when there certainly are. Has the app been given up on? ### 1/5 — Screens don’t display fully *2025-05-29, version 2.6.5* Screens do not show correctly on my iPhone and iPad, a small,section of the screen gets cut off regardless of screen mode. ### 1/5 — Disorganised *2025-04-17, version 2.6.5* Always late and app not accurately updating. ### 1/5 — Not working on iphone 16 *2025-03-28, version 2.6.5* Not working on iphone 16 ### 1/5 — Doesn’t work *2025-03-20, version 2.6.5* This app doesn’t work at all. Shows no trains every time I’ve tried to use it over the past 12 months ### 1/5 — App still not working *2025-03-19, version 2.6.5* App hasn’t been working for me for over two years now, through 3 different phones. It continues to tell me to check my internet connection and won’t load services. I’ve left this feedback multiple times and keep being told it’s a user/phone issue. I am on an iPhone 16 Pro Max, app updated, on the latest version of ios18. I have mobile data and location services for the app enabled. Please fix it! ### 1/5 — NO iOS SUPPORT!! *2025-03-03, version 2.6.5* This app has not worked for over 12 months. Initial enquiry December 2023 and no resolve March 2025!! ### 1/5 — Next 5 feature is only reason to have this app and its broken *2025-01-21, version 2.6.5* Surely you can spare a few bucks to investigate a bug that is rendering this app useless for a large proportion of your user base. The next 5 feature is the only reason to have the VLine app. Next 5 feature hasn’t worked on my personal phone for years. Works fine on my work phone. Both iPhones running latest version of the app. “No services from X to Y could be retrieved. Please check your internet connection and then tap to try reloading this service.” Southern cross station is a hell hole at the best of times and the ‘next 5’ is the only way to get platform numbers without physically being in front of the screens at the station. ### 2/5 — Needs work *2024-12-07, version 2.6.5* Clunky. Needs fine tuning. When you add a ticket to wallet it doesn’t list your seat number. Rookie mistake. Also should have an option to create account on the app & save your details so you don’t have to keep filling them out every time. ### 1/5 — Hasn’t been fit for purpose for years. *2024-11-26, version 2.6.5* The ‘Next Five’ function hasn’t worked for about three years. ## Most critical reviews (10 lowest-rated) ### 1/5 — App not working *2026-08-15, version 2.6.7* Since I’ve installed the app. I am not able to check train scehdule, and updates maybe there is glitch in app. ### 1/5 — App Not Working On iPhone 16 Pro *2026-08-06, version 2.6.7* I installed the app and the phone is connected to the Internet. I am not able to retrieve any data on the next 5 home page. Be it any service or any source and destination. Nothing comes up. Other things on the app are working fine just the next 5 home page is not showing anything. It only gives a message that the phone may not be connected to the Internet. Phone model- iPhone 16 pro. iOS - 26.5.2. ### 1/5 — Geelong the worst line *2026-07-07, version 2.6.7* It is 2026 and I can’t count how many times Geelong line got problems, just last week the line got problems 2 times, that took me 5 hours back home. Seriously considering moving. ### 1/5 — Doesn’t work *2026-06-20, version 2.6.7* Vline have obviously given up on this app. Still doesn’t work properly errors users have been reporting for years not fixed. ### 1/5 — Time table *2026-04-14, version 2.6.7* I recently installed app for to check the timetable but it’s doesn’t tell me any timetable for the trains despite being added my journey, useless app to he honest😐 ### 1/5 — Almost completely useless *2026-03-04, version 2.6.7* Next 5 doesn’t work and just says that you’re not connected to the internet - even though you are. Hasn’t worked for years. Genuinely lucky to be averaging 2 stars ### 1/5 — Doesn't work properly *2026-02-02, version 2.6.5* My app does not work properly.. I tried to delete the app and reinstall it many times but it still does not show the next five scheduled V/Line services and Southern Cross station platform information. :( everyone in my family and friends are able to use it without an issue. ### 1/5 — next5 not working *2025-12-03, version 2.6.5* Next5 not working for iphone 15 ### 1/5 — When is the next 5 getting fixed *2025-09-23, version 2.6.5* I’ve got the newest iPhone, iphone 17 and I’m still getting the message “Please check your internet connection and then tap to try reloading this service” which I previously would get with my iPhone 14. I have no internet issues and this is an iPhone 17 Pro with the latest iOS. ### 1/5 — 1 year later and you still haven’t fixed next 5 on iOS or communicated with us *2025-09-11, version 2.6.5* Useless app without it. Please fix it. ## Most praised reviews (10 highest-rated) ### 5/5 — Next 5 feature back in Iphone *2024-09-22, version 2.6.5* At last, the Next 5 trains started working in IOS18 for me. Without this feature not working in IOS for a long time it was a mess . Now it’s good ! ### 4/5 — Great app but… *2024-09-10, version 2.6.5* I have been using this app for years, it’s a good app to have when catching trains all the time like me. Quite recently the the next 5 function is no longer working, please fix ### 4/5 — Tracking Needed *2024-07-04, version 2.6.4* Overall I have found the app to be very helpful, but to make it better a live tracking feature would be awesome. Then I wouldnt need to use it in conjunction with another app that has live tracking (AnyTrip). Thanks V/Line 👍 ### 4/5 — Been a long time *2022-11-23* - The past - I remember being at Footscray when I wrote a review 2 years ago. I basically said the app is great for the on-the-go traveler. However, why only a 24-hour time format? Give travellers options. After a long-long time, it’s done, having a settings section that is only used for the time format, hahaha - The future - . Create a white and dark mode . It’s time to merge V/Line into PTV. The 5-stop interface is essential, minimalistic, and functional. Adding services could be easier by showing rail lines using Google Maps but okay. Still, use that as the first page users see. With all the added abilities like Myki management and a great journey planner, it does make V/Line irreverent: really. Take this on board and make them whole. Sincerely, Appreciative review **Developer response:** Hello, thanks for your feedback. We’re glad the addition of a 12 hour time format has helped you; this was released in version 2.6.0 in December 2019. The PTV App and V/Line app serve two very different audiences at present; V/Line being regional commuters and PTV being metropolitan travellers. Many of our customers never interact with the metropolitan network and feedback has suggested customers appreciated the separation. However, we appreciate that things change and as such will be reviewing channels and whether they are best placed to remain separate or merged into one in the future. We appreciate your other feedback and will take it on board for future releases. Thank you. ### 4/5 — Great! Please add dynamic departure times *2019-01-28* Great app but please make the departure times dynamic to reflect the times on the platform boards when there are delays and it would be good to check the schedule of a service you have just boarded, if you are not quick you can not pull a past service back up. ### 4/5 — Good but could improve *2018-08-27* This app is great when I’m in a hurry and just want to catch the next train available or way up how long the next is. However while I love this feature I think it could be improved by letting you see previous trains as sometimes I jump on one but once the train leaves the station it disappears and I can’t see which train it was. This is annoying when I want to let someone know what time to pick me up. Otherwise great app. ### 4/5 — Why the complaints?? *2017-08-06* I've read the comments people have put. I've been using this app to book tickets every second week for awhile. Not sure why ppl are complaining. It works fine. Best they look at the tool their using it on or grow a brain. It's very user friendly and has no issues. ### 3/5 — Bug: widget unavailable *2026-04-26, version 2.6.7* Widget used to be available, no longer available in ios 26. App still refers to a widget in a splash screen despite this lack of functionality ### 3/5 — Splitting Trains *2025-03-26, version 2.6.5* Why can’t you put in the app if and where the train will divide in two, nothing worse than getting on the train only to find out you’re in the wrong carriage to get to Ballarat etc, especially if you get a different time slot to your usual train. Plus when you’re planning out the carriages that will split, make sure one at least one has the bike spots on them that go all the way and not those rubbish velocity ones that share seats and bike spots, they are just an argument waiting to happen between tired travellers. So far I’ve had some great conductors, like today, who are willing to help out but no doubt I will get one who will ask me to get off the train because you haven’t planned it properly. ### 3/5 — Next 5 feature not working *2024-09-08, version 2.6.5* The next 5 feature was handy but it not working now. Hope it is fixed soon. Thank you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*