# Vlue — user reviews > 25 indexed App Store user reviews of Vlue by Vlue Logistic LLC, rated 3.40/5 from 62 ratings. - Source: https://appshunter.io/ios/app/vlue/id1508557370/reviews - App overview in markdown: https://appshunter.io/ios/app/vlue/id1508557370.md - Rating breakdown: 5★ 34 · 4★ 2 · 3★ 1 · 2★ 3 · 1★ 22 ## Newest reviews (7 of 25) ### 1/5 — Sing In Sing Up *2024-07-02* 💀💀💀 **Developer response:** Hi there — it looks like you may have had trouble signing in or signing up. We’d like to help get you moving with Vlue as quickly as possible. Please email us at support@vlue.com so we can assist you directly. ### 1/5 — This is a SCAM *2024-04-27* Fake cars, fake drivers, they take your money and nothing happens. Do not bite! **Developer response:** Currently, we have a large number of customers and drivers using our application. Please contact support if you have experienced any issues with our application; we'll be delighted to assist you. Our support number is +1 (786) 833-8583 or you can reach us through our website at https://vlue.com/es/help. ### 1/5 — Marked as fraudulent. *2023-10-31* Capitol one has marked this “company” for fraudulent activity and are looking more into the charges and service of their investigation . Once you try using this “service” they charge your card and transaction is left continuously pending wether you took the “rides” or not ,for weeks now. I suspect the rides you see on the app are test simulation car icons and not actual real drivers. The “drivers” are not real as they “disappear” when you request a ride and leave you finding another driver in the app but it never does. It’s likely a fake and fraudulent as capitol one has mention while doing their investigation . There’s also no info on this company anywhere except here and their fake instagram page. Take this warning serious. **Developer response:** We take accusations like this very seriously. Vlue is a licensed ride-share company operating in Miami with real drivers and real trips. We are not under any investigation by Capital One or any other financial institution, and we do not operate with “fake” cars or drivers. If you experienced pending charges, they were likely temporary authorization holds — a standard practice in the industry — and they are released by your bank. We would be happy to review your account to clarify exactly what happened. Please contact us at support@vlue.com so our team can assist you directly. ### 1/5 — No hay conductores. *2023-10-01* No funciona nada aqui la appa se cierra. **Developer response:** Hola, lamentamos mucho que haya tenido problemas para encontrar conductores y que la app se haya cerrado. Hemos trabajado en mejoras y actualizaciones para optimizar la disponibilidad de conductores y la estabilidad de la aplicación. Nos encantaría que nos diera otra oportunidad para mostrarle estos cambios. Por favor, escríbanos a support@vlue.com para ayudarle directamente. ### 1/5 — Doesn’t work *2022-03-28* I’ve tried to order rides many times, and it never works/goes through. Super frustrating and always end up having to use Uber and pay more. I’ve tried to call but have to wait on hold for so long. **Developer response:** We’re sorry for the frustration you experienced. Since 2022, we’ve made major upgrades to our app and customer service systems to ensure ride requests go through smoothly and wait times are much shorter. We’d love the opportunity to show you these improvements. Please reach out to us at support@vlue.com so we can assist you directly and make your next ride with Vlue a better one. ### 1/5 — Terrible 😡 *2022-02-25* The service is terrible, the car never arrives or there is none available. It wastes your time and money. **Developer response:** We’re sorry your experience in 2022 was disappointing. Availability and reliability are a top priority for us, and since then we’ve expanded our driver network and improved our systems to reduce wait times and ensure rides are fulfilled. We’d love the chance to show you how much Vlue has improved. Please contact us at support@vlue.com so we can assist you directly with your next ride. ### 1/5 — 🤬 *2021-12-28* terrible app, they deducted the money from the card and the car never arrived, he did not even choose a driver, he only deducted the money and now **Developer response:** We’re sorry to hear about your experience, and we understand how frustrating it is when a ride request doesn’t go through. Since 2022, we’ve made major improvements to our app and support systems to ensure ride requests process reliably and response times are much faster. We’d like the chance to show you these updates. Please reach out to us at support@vlue.com so we can assist you directly and help make your next ride with Vlue a smooth one. ## Most critical reviews (10 lowest-rated) ### 1/5 — Wanted it to succeed but got overcharged *2026-05-09* Had great pricing and really wanted it to work. Driver accepted my ride but then went to pick someone else up and drove in opposite direction. I drove to F1 and driver took a diff route due to traffic or police block not really sure. I even agreed to get off before my final destination due to traffic. I was then overcharged 35% for the drive. Driver lied and said I asked to change my destination. Had to dispute with my bank. **Developer response:** We’re sorry to hear about this experience and appreciate you taking the time to share it with us. 💙 Vlue understands how frustrating situations like this can be, especially during high-traffic events. We’d like to learn more about what happened and review the trip details more closely, including the route and fare adjustment. Please feel free to contact our Customer Support team so we can assist you directly: 📞 786-833-8583 📧 support@vlue.com Your feedback is valuable to us as we continue improving the experience for both riders and drivers. 🚙💙 ### 1/5 — Poor service *2026-03-21* Long wait time and when finally a driver is assign they cancel the ride **Developer response:** Hi there, we’re really sorry for the inconvenience caused. We understand how frustrating it is to wait and then have your ride canceled. This is not the experience we want for our users. Please reach out to our support team so we can review what happened and assist you further. We appreciate your patience and feedback. You can contact them here: 📞 786-833-8583 📧 support@vlue.com ### 1/5 — this app stole my money *2026-01-30* I paid for a ride and it never came stole 18 dollars from me do not use this app you will regret it **Developer response:** Hi, we’re really sorry to hear about this experience and we understand why this situation could be frustrating.When a ride is requested, banks may place a temporary authorization hold to verify the payment method. This can sometimes appear as a charge, even if the ride was never completed. If a driver never arrived or the trip did not take place, the ride is not charged and the authorization hold is automatically released by the bank.Depending on your bank, it may take a short time for the hold to disappear from your account. We know this can be confusing, but please don’t worry if the trip wasn’t completed, you are not charged for it. If the amount is still visible after 24–48 hours, please reach out to us at support@vlue.com so we can review your case and assist you 💙🚙 ### 1/5 — SCAM ARTISTS *2025-12-25* these people are the absolute worst and they will stop at nothing to take your money but you are never going to be picked up. Abd then, when you cancel the ride because your driver NEVER showed up and you ultimately have to get to your destination, they will not refund your payment for the ride you never took!! Then they will refuse to reimburse you; so, you now have to take it to your bank and they reimburse you. But, here’s the kicker!!! These cretins have the audacity to continue attempting to bill you for the ride that never happened!! They still want my money when I never got service! These people are unprofessional, unethical and uneducated when it comes to managing a business properly!! DO NOT MAKE THE SAME MISTAKE I MADE, STAY AWAY FROM THESE RUFFIANS AND GET YOURSELF ANOTHER RIDE SHARE APP! DONT GIVE THESE Con artists A CHANCE TO TRY TO STEAL FTOM YOH AS WELL! **Developer response:** Hi, we’re sorry to hear about your experience and we understand how frustrating this situation may feel. When a ride is requested, banks may place a temporary authorization hold to verify the payment method. This may appear as a charge, even if the ride was canceled or not completed. If the trip did not take place, the ride is not charged and the authorization hold is automatically released by the bank. Depending on your bank, this process may take 24–48 hours to be reflected in your account. If the amount is still visible after that time, please reach out to us at support@vlue.com so we can review your case and assist you directly. 💙🚙 ### 1/5 — Terrible Customer Service, Even Worse Drivers *2025-11-10* For starters, you will book a ride that will say 10 minutes away, it will then give you a ride that is 25 minutes away, but those 25 are more like 45. If you try and cancel, it will charge you $5! I tried reaching out to get refunded, no response. Terrible app, terrible service, can’t wait to see its demise ### 1/5 — Pesimo attention al cliente carol , Geraldine y la manager de atencion al cliente *2025-10-10, version 1.3.98* Eh estado llamando mas de 6 veces para que me solucionen un cobro erroneo , por cancelar el viaje por que el conductor o estaba lejos o no se movia , les mande todas las pruebas y la manager se puso a discutir a gritarme , luego me dijo que me llamaba en 5 min y nunca me llamo , tuve yo que volver a llamar hoy para que me digan que solo me van a devolver 2 cobros de los 6 que hicieron , todos fueron por la misma situation , no saben tratar a sus clientes una falta de professionalismo , no usar nunca está aplicacion y pesimo customer service ### 1/5 — Driver *2025-09-28* They took long waiting for u to cancel then keep your money I waited for a ride over one hour that didn’t show up and I lost my money highway robbery ### 1/5 — Pesimooo *2025-05-18, version 1.3.58* El costumer service brilla por su ausencia, y te cobran lo equivocado , los driver se demoran y muchos no saben usar la aplicación y cuando llamas a costumer service por cualquier razón , nunca responden , la verdad si el comienzo es así no quiero ver lo que sigue , muy decepcionante ### 1/5 — Terrible. Worst ever *2024-08-19* Booked the cab, the money was taken. The driver circled around for 10 minutes and when I tried to cancel the booking I got back a generic error message. Please avoid this scam. **Developer response:** We’re truly sorry for the frustration you experienced. Vlue is not a scam — we’re a licensed ride-share company committed to fair pricing and reliable service. It’s possible the driver’s route or a technical issue in the app caused the delay and cancellation error. We’d like to review your trip details to understand exactly what happened and make it right. Please contact us at support@vlue.com so our team can investigate and assist you directly. ### 1/5 — Never worked *2024-08-14* I tried to used once and after the wait it just did not work and now is says that I have to pay 7 cents to reactivate my account,which is very suspicious. ## Most praised reviews (8 highest-rated) ### 5/5 — 🔥🔥🔥🔥 *2025-09-20, version 1.3.94* 🔥🔥🔥🔥🔥 ### 5/5 — love vlue *2025-08-14* the rides are so much cheaper than any other app! more ppl need to be on vlue. i also love that i can pick to get a female driver ### 5/5 — Great, Reliable, affordable *2025-06-05* Vlue its a great option here in Miami, I use it 3-4 times a week. Great prices no surcharge , love it. **Developer response:** Thank you so much for your support, Galit! We’re thrilled to be your go-to ride option in Miami and glad you enjoy our fair, no-surge pricing. We look forward to riding with you many more times a week! 🚗💙 ### 5/5 — Interesting app *2025-04-05* I found an advertisement on the back of an uber and I’m surprised it isn’t more popular. Prices are better then the competition and the driver picks the price so they don’t crazy on you. Clean cars, good conversation no creepy vibes so I have no complaints **Developer response:** Thank you for sharing your experience, Wilberto! We’re glad you enjoyed the ride, our fair pricing, and connecting with one of our drivers. We’re working hard to spread the word, and feedback like yours helps more people discover Vlue. Hope to see you on another trip soon! 🚗💙 ### 5/5 — Wow *2022-03-31* The app does work at all. I go and find a ride and purchase the ride. But the money never gets taken from my account and no one ever contacts me. Nothing happens in the app when I do purchase something it just resets to the where you select your location etc etc. and they also never ever answer the phone. It just rings forever. **Developer response:** Hi Christopher, we’re sorry to hear about your experience and that you were unable to complete your ride request. This is not the level of service we aim to provide. Since then, we’ve made significant updates to our app and customer support systems to ensure payments process correctly and riders can reach us more easily. We’d like to review what happened with your account so we can make it right. Please contact us at support@vlue.com and our team will assist you directly. ### 5/5 — Great App! Only using Vlue from now on! *2021-07-02* The Vlue app is great, high recommend!! I am able to get around and pay less than the other apps. The drivers have all been so nice and excited to be using Vlue. Request a Vlue the next time you need a ride **Developer response:** Thank you so much, Cindy! We’re thrilled to hear you’re enjoying the app, our fair pricing, and the positive energy from our drivers. Your support means a lot, and we look forward to riding with you again soon! 🚗💙 ### 5/5 — Perfect *2021-01-19* I had the best experience ever and I saved a lot of money!! **Developer response:** Thank you, Arlet! We’re so happy you had such a great experience and were able to save on your ride. We can’t wait to have you ride with Vlue again! 🚗💙 ### 2/5 — Great Concept, Horrible Execution *2026-01-05* So when I first learned about this service, it was quite exciting because the cost was significantly less than alternative rideshare options that are currently dominating the market like Uber and Lyft. I was excited to give it a try. I scheduled a ride for a certain time to go and see a performance that I had tickets for. Since I didn’t really know if the app was as reliable as the others, I gave myself ample time to get there in case any mishaps were to occur. It showed me that my ride was confirmed, and it even gave me the name and vehicle of the person who was supposed to pick me up. At the exact time of pick up, I got a notification that the ride was unfortunately canceled. So strike one I guess and I ended up taking an Uber instead. No, I decided to give it one more opportunity. I spoke to someone who told me that they had success using it and that they even were on the driving app as well, so that he gave me a sense of security that maybe now they had figured out all of the bugs since he was obviously earning money through them because he showed me his take-home rates which are significantly more generous than the traditional ride shares. So I scheduled once again to be picked up this time, for a train the Brightline to go to another city. I gave myself a good amount of time, but maybe not as much as I should have… Once again after I booked a ride, I was told that there was a confirmation of my trip. It showed me the picture and rating and vehicle that was supposed to pick me up. Then, at the time that I was supposed to be picked up, the status went from confirmed to error. Which is vague to say the least. I attempted to get some one from Support to explain to me whether this person was going to pick me up or not, and as of today, I still have not ever received a response to that text message. By the time that I was able to get an Uber to come and pick me up, I was too late for my train and I ended up missing it. So I would definitely advise against relying on this service for anything time sensitive. I have not, as of yet, managed to successfully take a ride with this app. I’ve made many attempts: even with instant rides, every time I am told that there aren’t enough drivers on the road for me to be assigned one and the app suggest that I upgrade to the next tier of service, but even after upgrading a number of times I was never able to successfully get an actual ride. It’s a shame that these people don’t have it together because if they did, I think a lot of people would use this and a lot of people would be suggesting it to their friends due to the much more reasonable price of the rides that they quote. It’s also very bad practice to set a standard of not even bothering to reply to support messages from customers. I think it is very poor form that I was never given a response to my question about whether this man was going to pick me up or not… **Developer response:** Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the difficulties you encountered and the inconvenience this situation caused. 💙 Experiences like the one you described with ride confirmations and availability in the app are not what we want for our users. Learning a bit more about what happened will help us better understand the situation and make sure the right team looks into it. Our Customer Support team would be glad to review your case and assist you directly. Please feel free to reach out to them here: 📞 786-833-8583 📧 support@vlue.com Thanks for giving a try to Vlue and for sharing your feedback, it helps us to improve! 🚙 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*