# Vmobile — user reviews

> 124 indexed App Store user reviews of Vmobile by QNAP Systems, Inc., rated 2.00/5 from 41 ratings.

- Source: https://appshunter.io/ios/app/vmobile/id397737345/reviews
- App overview in markdown: https://appshunter.io/ios/app/vmobile/id397737345.md
- Rating breakdown: 5★ 5 · 4★ 2 · 3★ 4 · 2★ 7 · 1★ 23

## What do users think of Vmobile?

Overall sentiment: negative

**Pros**

- ✅ Works well for DVR monitoring and live viewing
- 🎥 Good playback functionality on 4G connections
- ⚙️ Easy setup process for camera configuration
- 📱 Multi-camera viewing capability
- 🔧 Responsive support team
- 🎯 Motion detection features available

**Cons**

- 🐛 Frequent crashes and freezes on iOS devices
- 🔄 Screen rotation/orientation issues after updates
- ⚠️ Phone lockups requiring hard restart
- 🌐 Remote connectivity problems and connection failures
- 📊 Poor performance with multiple cameras
- 🎬 Video playback errors and decoding failures
- ⏱️ Slow frame rates and lag issues
- 🔐 Incompatibility with 2FA authentication
- 📱 iPhone X and newer device compatibility issues
- 🎨 Poor UI/UX design and screen space utilization
- 🔌 Memory leaks causing device instability
- 🚫 App abandonment and lack of updates

**Commonly reported bugs**

- App crashes on launch or when opening
- Crashes when switching between cameras
- Crashes when changing device orientation
- Video playback freezes mid-stream
- Cannot decode video stream errors
- Playback slider/scrubbing unresponsive
- Connection issues with specified IP addresses
- App ignores user-specified connection settings
- PTZ controls non-functional for some cameras
- Push notifications not working
- Login failures with 2FA enabled
- Remote connectivity fails despite proper configuration
- App hangs when loading cameras
- Image too large to decode errors
- Green lines appearing on camera feeds
- Recorded video playback timeout issues
- iOS 11+ compatibility issues
- Rotation from landscape to portrait fails
- Frame rate drops significantly in multi-camera mode
- App won't open after updates

**Most requested features**

- Multi-view playback for simultaneous camera recording
- Full-screen landscape mode support
- Audio playback and monitoring support
- Higher resolution support beyond 1080p
- Timezone support for remote viewing
- Automatic LAN/WAN connection switching
- PTZ (Pan-Tilt-Zoom) control improvements
- Custom port configuration options
- Direct video recording to Photos app
- Alarm-only playback filtering
- Better screen ratio utilization for iPhone X+

## Newest reviews (16 of 124)

### 3/5 — Multi View Playback

*2019-06-06, version 3.4.4*

It would be nice to have multi view playback for this app.

### 1/5 — Playback freezes

*2019-03-25, version 3.4.4*

Plays 10-15 minutes of timeline and freezes. What’s the point of recording if you can’t playback?

### 1/5 — Total rubbish; not expected from QNAP

*2019-01-02, version 3.4.2*

Terrible control over video playback. Often unable to play a simple 5 minute segment.

### 1/5 — Can’t use outside LAN

*2018-12-24, version 3.4.2*

Despite having myQnapcloud configured, it does not use it, instead tries to use the LAN IP address to connect. Guys, you need to fix this.

Thanks

### 1/5 — Don’t use buy other dvr software

*2018-12-08, version 3.4.2*

Doesn’t work iOS 12

### 1/5 — App crashes

*2018-08-08, version 3.4.2*

Every time I change cameras on iPhone X app crashes and exits.. extremely annoying...

### 3/5 — Getting better

*2018-07-16, version 3.4.1*

App has come a long way in the last few years.  Pretty stable now.  But still is clunky.  Biggest annoyance for me is no time zone support.  Only time I use the app is if I’m traveling and I’m usually 3-4 time zones away so I can’t replay anything for 3-4 hours after it’s happened because the time selection area only lets you select up to the current time on your phone.  So if it’s 9pm where your cameras are but 6pm where you are, you can only playback cameras up until 6pm.  Only way around this is to manually set the time on your phone to the time where your cameras are.  But this often messes up other things on your phone.  

I suppose that this app is developed in China where there is only one time zone makes this get overlooked.   

Worth noting that the computer applications do not suffer from this bug.

### 2/5 — After latest upgrade, PTZ no longer works

*2018-07-12, version 3.4.0*

Updated the app yesterday on iPad and iPhone, PTZ no longer works, please fix.  On a side note, after latest update for
Android, cameras do not connect whatsoever.  APPS worked totally fine prior to latest update on iOS and Android.

### 1/5 — This application does not work

*2018-05-25, version 3.3.0*

This application simply does not work.  It crashes and exits the moment you try starting it.

### 1/5 — low fps and hard to connect

*2018-05-19, version 3.3.0*

First if you are in same network with the nas you have to use the local ip and if you are outside the network have to use the cloud 

but the worse think is the low fps when you need to see 2 cameras simultaneous... low means 0.01fps :(

### 1/5 — After last 2 releases app is not working

*2018-04-18, version 3.3.0*

I liked and used this app daily but it stopped working after second last update. It does not connect to my server. It does not use selected connection method and it does not resolve to correct IP. It uses old saved IP. After all this app is not usable.

### 1/5 — Crashes

*2018-03-28, version 3.2.8*

QNAP charges extra $ for adding 3 or more cameras and now the app crashes when I try to load. Garbage.

### 1/5 — Can’t connect from outside local LAN

*2018-03-05, version 3.2.8*

...which renders it rather pointless.  Please fix.

### 1/5 — Bad app

*2018-01-27, version 3.2.8*

we are looking for new updates that support iphone x 

there is many bugs in this app

### 1/5 — Randomly stops connecting

*2018-01-18, version 3.2.8*

This app use to work perfectly before until some recent updates, now when you are accessing cameras outside your wifi lan network, the app still wants to connect on the local lan ip address rather then the cloud address. Finally it gives up connecting and stops working.

QNAP guys please do something as this is the main selling point of your NAS as a NVR.

### 2/5 — Meh

*2017-12-11, version 3.2.8*

App support is a bit...lacking. Doesn’t support resolutions higher than 1080p, it seems. Crashes or hangs frequently, requiring a phone restart to work again. Frankly, I expect better from QNAP.

## Most critical reviews (10 lowest-rated)

### 1/5 — Not working well like before

*2024-04-30, version 3.6.0*

After iOS update, it’s now buggy when flip or rotate iPhone from landscape to normal.

### 1/5 — Out of date and broken, neglected app

*2023-04-26, version 3.6.0*

The app use to work well, after many iOS updates it has become buggy and unstable. 

Rotation from landscape to portrait and vice versa does not work properly on new phones. 

App has to be loaded, forced quit, loaded again to work properly. 

App feels abandoned.

### 1/5 — Latest update has issues

*2022-01-21, version 3.4.7*

The Latest update loaded on my IPad has issues, I am no longer able to quickly scroll through a playback as the application’s response lags too much.  Prior to this update, I was able to drag the play location slider making little movements each second or so to replay history simulating faster playback at something greater than the 5x limit.  Great for reviewing several hours of history to find a desired event.  Now this ability while still available is useless as for each advancement, the replay is stalled/delayed taking away the ability to review a playback quickly.  I am using a Qnap TVS-871 server

### 1/5 — Please make this work correctly

*2020-05-14, version 3.4.4*

The camera playback doesn’t work at all. Won’t let you use the slide bar change position in the playback and falls over all the time. Please fix

### 1/5 — Terrible

*2020-03-18, version 3.4.4*

It’s hard to imagine an app worse than this.

### 1/5 — Doesn’t work if you enable 2fa

*2020-02-21, version 3.4.4*

If I’m going to expose my NAS to the outside world I’m going to enable at least 2 factor auth. Which stops this app from working. Doh!

### 1/5 — Vmobile is practically useless.

*2020-01-22, version 3.4.4*

I can playback video on my Mac, but this app almost always gets to a point where is says “Playback Error. Cannot decode video stream.” Where it just stops and to play more, you have to start over. You can’t just skip the problem section. Note: these errors only seem to occur in this app, not on the Mac. Also there is no way to get full resolution.

### 1/5 — Still does not work

*2019-10-11, version 3.4.4*

Ptz does not work currently for some cameras!

### 1/5 — Push notifications do not work

*2019-09-17, version 3.4.4*

This application is useless as the push notification service does not work. I went as far as installing Vmobile on an android device only to discover that the android version actually works. Please fix ASAP.

### 1/5 — I could not give this app less than one star....

*2019-06-11, version 3.4.4*

Quite simply the most inept app on the QNAP catalog.

## Most praised reviews (10 highest-rated)

### 5/5 — Home and office dvr

*2018-07-16, version 3.4.1*

Works great for DVR even does motion detection with most cams can setup in an hour with 3 cams.  Like the trigger features and playback is great even on 4 G.

### 5/5 — Works well with latest updates.

*2017-12-04, version 3.2.8*

Works for me..

### 5/5 — App needed to be uninstalled and reinstalled

*2017-01-02, version 3.2.4*

When first updating the app it wouldn't let me log in anymore. Fixed this by uninstalling he app and reinstalling it and now it's back to its awesome self!

### 5/5 — Update

*2015-04-05, version 3.0.2*

Vmobile is great. The last update fixed all the issues with the iPhone 6. Thanks for the update.

### 5/5 — Much Better Now Since Update

*2015-02-18, version 3.0.1*

All of the features this app should have are now enabled. Was about a week out from changing my cam server to Exacq Vision. Thanks for the update.

### 5/5 — Great app

*2014-07-09, version 2.1.140529*

This app is a great application that can be viewed via phone but is not efficient because it always crashes what to do 
Please

### 5/5 — Best app

*2012-02-20, version 1.0.4*

This is by far the best nvr app i have seen. Works well and very user friendly with multiple camera views.

### 4/5 — Working fine

*2019-01-12, version 3.4.2*

Product works as advertised.

### 4/5 — Works well and reliable

*2018-04-02, version 3.2.9*

Works great, out of box.

However, would love to see better support and better use of screen ratio while watching recorded content horizontally on an iPhoneX.

### 4/5 — Works fine

*2017-06-24, version 3.2.7*

Used it over vpn with wifi and functions well enough for monitoring live video and playback.  Probably not robust enough for commercial/business or very high security environments.  However for home use I can't complain.

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*