# VMware RemoteHelp

> Real-time secure screen sharing for remote customer support. (iPhone/iPad app by Wandering WiFi LLC.)

- Source: https://appshunter.io/ios/app/vmware-remotehelp/id1497300479 (this page in markdown: same URL + `.md`)
- Developer: [Wandering WiFi LLC](https://appshunter.io/developer/338761999)
- Category: Productivity
- Price: Free
- Rating: 5.00/5 from 5 App Store ratings
- Age rating: 4+
- Requires: iOS 12.0 · 11 MB
- Languages: Arabic, Czech, Danish, Dutch, English, French, German, Hebrew, Italian, Japanese and 9 more
- Released: 2020-03-30
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/vmware-remotehelp/id1497300479/reviews.md

## What is VMware RemoteHelp?

VMware RemoteHelp™ is a remote support app that enables you to securely share your screen with customer support agents in real-time. To launch a remote session, simply download the app and enter the 4-digit pin provided by the support rep. You can pause or end remote sessions at any time.     
 
VMware RemoteHelp is not a support app for VMware products. To receive technical support for VMware products and services, visit www.vmware.com/support.

## Key features

- Real-time screen sharing
- Secure remote sessions
- PIN-based session initiation
- Session control (pause/end)
- Cross-device support


## Frequently asked questions about VMware RemoteHelp

### What is VMware RemoteHelp used for?

VMware RemoteHelp is a productivity app designed for real-time, secure screen sharing with customer support agents. It allows support representatives to see your device's screen to help resolve issues.

### How do I start a support session with VMware RemoteHelp?

To start a session, download the VMware RemoteHelp app and enter the 4-digit PIN provided by your support representative. This PIN initiates the secure connection.

### Can I control the support session?

Yes, you have full control over the remote session. You can pause the screen sharing at any time or end the session completely when you feel the issue is resolved.

### Is VMware RemoteHelp free to use?

Yes, VMware RemoteHelp is available for free. There are no costs associated with downloading or using the app for its intended purpose of remote support.

### What devices does VMware RemoteHelp support?

VMware RemoteHelp is compatible with iPhones, iPads, and iPods. This ensures broad accessibility for users across Apple's mobile device ecosystem.

### How often is VMware RemoteHelp updated?

The latest version of VMware RemoteHelp is 20.07, last updated on July 21, 2020. While specific update frequency isn't detailed, this indicates it receives maintenance and updates.

### Does VMware RemoteHelp have ads?

The provided data does not indicate that VMware RemoteHelp contains advertisements. It is designed as a straightforward utility for remote support sessions.

### Is VMware RemoteHelp suitable for children?

VMware RemoteHelp has an age rating of 4+, making it suitable for children. Its functionality is focused on technical support and does not involve content inappropriate for younger users.

## Version history (last 2 releases)

### 20.07 — 2020-07-21

•	Improved User experience when trying to enter PIN input
•	Updated Firebase URL format to make it consistent across platforms
•	Upgraded SSL libraries to the latest level

### 20.03 — 2020-03-30

No release notes.

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## More apps by Wandering WiFi LLC

- [Intelligent Hub](https://appshunter.io/ios/app/intelligent-hub/id338761996)
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- [Web - Workspace ONE](https://appshunter.io/ios/app/web-workspace-one/id525891468)
- [Boxer - Workspace ONE](https://appshunter.io/ios/app/boxer-workspace-one/id1087506559)
- [Tunnel - Workspace ONE](https://appshunter.io/ios/app/tunnel-workspace-one/id1125174855)

All apps by Wandering WiFi LLC: https://appshunter.io/developer/338761999

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*