# VNPAY App — user reviews > 175 indexed App Store user reviews of VNPAY App by VNPAY, rated 4.40/5 from 658 ratings. - Source: https://appshunter.io/ios/app/vnpay-app/id1470378562/reviews - App overview in markdown: https://appshunter.io/ios/app/vnpay-app/id1470378562.md - Rating breakdown: 5★ 543 · 4★ 10 · 3★ 3 · 2★ 3 · 1★ 99 ## What do users think of VNPAY App? Overall sentiment: negative **Pros** - 💳 Convenient payment options - 💰 Many discount codes and promotions - 🚀 Fast and smooth transactions - 🇻🇳 Supports national celebrations **Cons** - 🤔 Compatibility issues with foreign cards - 🤖 Poor customer support - 🚫 Merchants not accepting VNPAY QR codes - 🔒 Unreliable identity verification **Commonly reported bugs** - Frequent connection errors - Issues with payment processing and refunds - App crashes during transactions **Most requested features** - Expand merchant network to accept VNPAY QR - Improve in-app support and troubleshooting - Allow more flexibility in identity verification ## Newest reviews (10 of 175) ### 2/5 — Show quá nhiều pop-up MKT *2026-01-27, version 3.7.0* Tôi bị khó chịu khi show ra quá nhiều popup, làm ảnh hưởng đến trải nghiệm mua hàng ### 1/5 — Does not work with VietQR *2025-12-28, version 3.6.2* This only works if the retailer has a VNPAY QR code. The majority of retailers and sellers uses VietQR. This app cannot pay someone who uses VietQR so this app is pretty useless. ### 1/5 — Most international cards do not work. *2025-11-29, version 3.6.0* The app says it supports foreign credit cards, but it doesn’t. After checking expat groups, most foreign cards don’t work, even from banks in the US. I have about 10 credit cards from top US banks and none worked. No debit cards worked either. Why doesn’t VNPay remove this international card feature if it only applies to a few rare cards? It’s hit or miss. At that point, you’re better off opening a local account and using the scan QR feature. There is no point to this app otherwise. ### 1/5 — Worthless *2025-11-24, version 3.5.3* This app can’t read any QR its worthless and maybe even a China Scam! ### 1/5 — Khuyên thật nên cải tạo lại app hoặc xóa app did *2025-10-21, version 3.5.1* Cho thanh toán học phí qua vnpay rồi phần chọn trường để thanh toán mà chọn k được thì để phần thanh toán học phí để làm gì? ### 1/5 — Dm *2025-08-18, version 3.4.1* Đm bị dồ à đã quên mật khẩu rồi còn bắt nhập lại mật khẩu đã quên để đổi mk mới nếu bố nhớ còn đổi làm ccj ### 1/5 — Lỗi không thanh toán được tiền điện *2025-08-05, version 3.4.0* Lỗi khi thanh toán tiền điện: kết nối bị gián đoạn, thử 2 máy vẫn bị nhưng cskh vẫn báo ht bình thường ### 5/5 — . *2025-05-04, version 3.0.3* Ok ### 5/5 — S *2025-05-04, version 3.0.3* Quá xuất sắc ### 5/5 — Tự hào người Việt Nam *2025-05-03, version 3.0.3* ❤️❤️❤️ cảm ơn rất nhiềuu ## Most critical reviews (10 lowest-rated) ### 1/5 — Đổi mật khẩu *2026-08-19, version 3.13.1* Đổi mật khẩu mà phải gọi tổng đài, mất 5p, mỗi phút 1.500₫. App hèn dữ ### 1/5 — App tệ *2026-07-21, version 3.12.0* App tệ hại ### 1/5 — Trải nghiệm như đấm vào mặt *2026-07-16, version 3.12.0* Vâng sau khi tôi tốn hơn 15 phút để định danh cccd, thanh toán vé xem phim thì định danh xong app bảo trì luôn 🤯🤯 ### 1/5 — Ứng dụng không thân thiện *2026-06-24, version 3.11.2* Nạp tiền vô thì dễ. Rút ra bắt chờ định danh gần 1 ngày không có????? Ứng dụng rất khó chịu và không đem lại trải nghiệm tốt cho khách hàng. ### 1/5 — Doesn’t even work for the QR codes in Vietnam *2026-06-14, version 3.11.2* This makes no sense how this was even recommended it doesn’t allow me to pay anyone and says the QR codes are not comparable. I think I will try out Moreta instead… ### 1/5 — Wrong country code for Canada *2026-06-05, version 3.10.4* Canada is 1 same as USA. 1416 limits it to just Toronto. Please fix ### 1/5 — No international card support *2026-03-11, version 3.8.2* Offers the option for international cards but none work, despite being from major US banks and Visa. Not helpful ### 1/5 — Why do you want my passport number? *2026-02-22, version 3.8.0* Why do you want my passport number? ### 1/5 — Does not work with VietQR and can’t reload VNSKY mobile phone number *2026-02-02, version 3.8.0* This only works if the retailer has a VNPAY QR code. The majority of retailers and sellers uses VietQR. This app cannot pay someone who uses VietQR so this app is useless. Since VNPAY owns VNSKY, why can’t I reload my VNSKY account with this app? This makes this app super useless LOL ### 1/5 — Doesn’t work for this foreign tourist *2026-01-04, version 3.6.2* Supposedly *the* QR payment app for foreign tourists, but did not work for me. Linking and authenticating my foreign debit card was successful, but using the app to pay for anything? Failure. First attempts were with non-VNPay QR codes. This is understandable - I guess the plethora of QR payment networks are not interconnected in Vietnam. But then I found a chain store (not a small vendor) sporting a VNPay-branded QR code and all the app would say was “This merchant is not supported”. Why does VNPay not support their own QR codes? Attempts to contact support via the app also failed. Just got a canned response implying it *should* work but not addressing the question or explaining why it doesn’t work. You can’t follow-up with additional questions via the in-app support, so I reworded the question in a new support ticket and got the exact same canned response. This was all in English…. Maybe I would have a different experience if I could speak Vietnamese but this supposed support for foreign tourists was why I chose this app. Ended up just using cash for every transaction because most places (including the largish chain store) don’t accept credit cards. ## Most praised reviews (10 highest-rated) ### 5/5 — VNpay mãi đỉnh *2025-05-09, version 3.1.0* đúng tội luôn á tr k có lỗi mà ph xl cho xem free r còn đòi hỏi đủ thứ ### 5/5 — quá đỉnh luôn ạ *2025-05-08, version 3.1.0* tuyệt vời ### 5/5 — Iu vnpay quá tròi *2025-05-07, version 3.1.0* 💕 ### 5/5 — Thank you VNPay for beautiful drone show *2025-05-06, version 3.1.0* Thank you VNpay for sponsor beautiful drone show ### 5/5 — Okok *2025-05-04* Okok ### 5/5 — Ủng Hộ VNPay ❤️ *2025-05-04, version 3.0.3* Cảm ơn vì đã góp phần làm ngày 30/4/2025 của tôi và nhiều người khác có nhiều kỉ niệm đẹp nhé ❤️ Cảm ơn vì đã bỏ ra 1 số tiền không hề nhỏ để tạo nên 1 màn trình diễn thật đẹp cho người VN xem nhaaaaa❤️ ### 5/5 — Cảm ơn vì màn trình diễn drone❤️ *2025-05-04, version 3.0.3* Quá xuất sắc tuyệt vời ### 5/5 — Tôi yêu Vnpay *2025-05-04, version 3.0.3* Cảm ơn đã góp phần vào sự thành công của đại lễ kỉ niệm 50 năm thống nhất đất nước 🫶 ### 5/5 — tốt *2025-05-04, version 3.0.3* Cảm ơn bạn vì màn drone tuyệt vời nhé!! đừng để ý lời của cđm nhaa ### 5/5 — Tuyệt quá VN PAY ơi *2025-05-04, version 3.0.3* Tôi yêu VN PAY --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*