# Vodafone NPS

> Vodafone customer feedback and performance tracking for authorized users. (iPhone/iPad app by Medallia.)

- Source: https://appshunter.io/ios/app/vodafone-nps/id1110812276 (this page in markdown: same URL + `.md`)
- Developer: [Medallia](https://appshunter.io/developer/320816059)
- Category: Business
- Price: Free
- Rating: 4.00/5 from 4 App Store ratings
- Age rating: 4+
- Requires: iOS 17.0 · 33 MB
- Languages: American English, Czech, Danish, Dutch, Finnish, French (France), German (Germany), Italian, Japanese, Korean and 9 more
- Released: 2016-06-20
- Data updated: 2026-08-14
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/vodafone-nps/id1110812276/reviews.md

## What is Vodafone NPS?

Vodafone NPS provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can:
- See survey scores and read customer comments
- Create your own scorecards to track TNPS and First Time Fix
- See a ranking of organisational units relevant to you
- Filter results by search term, organisational level, alert type, time period, and customer segment
- Forward responses by email to colleagues
- Call back customers and record call results 
- Close/reopen alerts

The Vodafone NPS programme 
- Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us. 
- Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app. 
- Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.

Understanding scores and comments
- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint. 
- We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10. 
- These responses are used to calculate Net Promoter Score for that touchpoint. 
- No matter the number, with Vodafone NPS our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers. 
- Customers can also leave comments in their own words, good or bad. 
- Through Vodafone NPS we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.

## Key features

- View survey scores and customer comments
- Create custom scorecards for TNPS and First Time Fix
- Rank organizational units
- Filter feedback by various criteria
- Forward responses via email
- Call back customers and record results
- Manage alerts


## Frequently asked questions about Vodafone NPS

### What is Vodafone NPS used for?

Vodafone NPS provides authorized users with direct access to real-time customer feedback. It allows you to view survey scores and comments, track key metrics like TNPS, and manage customer interactions to improve overall customer experience.

### Who can use Vodafone NPS?

This application is designed for authorized Vodafone users who need to access and analyze customer feedback. Access is restricted to ensure data privacy and security.

### How does Vodafone NPS track customer satisfaction?

Customers are invited to rate their experience on a scale of 0-10 after interacting with Vodafone. These ratings are used to calculate the Net Promoter Score (NPS) for various touchpoints, providing insights into customer loyalty.

### Can I see customer comments in Vodafone NPS?

Yes, Vodafone NPS allows you to read customer comments, both positive and negative, left in their own words. This qualitative feedback complements the quantitative score data.

### What kind of feedback does Vodafone NPS collect?

It collects feedback on all interaction touchpoints, including in-store, phone support, technician visits, online, and the My Vodafone app. This comprehensive data helps understand customer sentiment across the business.

### Does Vodafone NPS have ads?

No, Vodafone NPS is free and does not contain advertisements. It is a dedicated business tool for accessing customer feedback.

### What devices is Vodafone NPS available on?

Vodafone NPS is available on iPhone and iPad devices, allowing for convenient access to customer feedback on the go.

### How often is Vodafone NPS updated?

The latest version, 3.20.1, was updated on February 19, 2026. While specific update frequency isn't detailed, this indicates ongoing development and maintenance.

## Version history (last 5 releases)

### 3.20.1 — 2026-02-19

We update the Vodafone NPS app regularly to make it faster and more stable for you.

This version includes a new email editor UI, refresh of user customizable dashboards with support for root cause assist, accessibility enhancements, bug fixes, and performance improvements.

### 3.19.0 — 2025-08-18

We update the Vodafone NPS app regularly to make it faster and more stable for you.

This version includes a new email editor UI, refresh of user customizable dashboards with support for root cause assist, accessibility enhancements, bug fixes, and performance improvements.

### 3.18.8 — 2025-05-05

We update the Vodafone NPS app regularly to make it faster and more stable for you.

This version includes bug fixes and performance improvements.

### 3.17.7 — 2024-04-03

While we're hard at work behind the scenes, adding new features and enhancing your app experience, we're excited to introduce our new name -- "Vodafone NPS"

### 3.17.6 — 2024-03-26

We've been hard at work adding many powerful new features and improvements to the app

Some highlights in this version include the capability to display more tabs, reorder the navigation tabs, next-generation UI, new guided training bubbles, bug fixes, and performance improvements.

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All apps by Medallia: https://appshunter.io/developer/320816059

## Related topics

[medallia](https://appshunter.io/ios/topics/medallia) · [vodafone ukraine](https://appshunter.io/ios/topics/vodafone-ukraine)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*