# Voi – e-scooters & e-bikes — user reviews > 851 indexed App Store user reviews of Voi by VOI Technology AB, rated 4.90/5 from 9,411 ratings. - Source: https://appshunter.io/ios/app/voi-e-scooters-and-e-bikes/id1395921017/reviews - App overview in markdown: https://appshunter.io/ios/app/voi-e-scooters-and-e-bikes/id1395921017.md - Rating breakdown: 5★ 8,768 · 4★ 402 · 3★ 93 · 2★ 28 · 1★ 120 ## What do users think of Voi? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 🚀 Convenient transportation - 🚀 Fun riding experience - 👍 Good customer service **Cons** - 🐛 App issues (crashes, bugs, glitches) - 💰 Expensive pricing - 🔋 Battery life and charging problems - 🚫 Limited parking options - 🚫 Restricted riding zones **Commonly reported bugs** - Scooters stopping mid-ride - Inability to end rides properly - Payment and account issues **Most requested features** - Improved app navigation and mapping - Ability to lock scooters anywhere - Better communication of pricing and policies ## Newest reviews (15 of 851) ### 2/5 — Nice bikes but can’t park *2026-08-25, version 8.18.0* Bikes are good, but had a nightmare parking. Found a good spot by Primrose hill but it wouldn’t accept. Sent me far away to a new spot. When I arrive it says it’s full. Had to go almost a mile out and walk back to my destination. Sadly the Chinese products (like Alipay bikes) are much better currently. ### 1/5 — Terrible *2026-08-14, version 8.17.0* Could not park the bike anywhere and the customer service team were useless. I would recommend walking. ### 1/5 — Warning ⚠️ Do Not Use (Vio *2026-08-14, version 8.17.0* Warning ⚠️ Do Not Use (Vio E-Scotter) if you want to be alive. Warning ⚠️ Do Not Use Vio E-Scotter Absolutely appalling experience with Voi. I had to change scooters three times because every single one had a serious fault. The first scooter was accelerating by itself. The second had an accelerator button that kept getting stuck. The third scooter was braking by itself. These aren't minor inconveniences. These are serious safety issues. An e-scooter accelerating without warning or braking unexpectedly could genuinely put someone in danger. I contacted Voi support expecting them to take the situation seriously. Their response, essentially, was: "Sorry for the inconvenience. As a goodwill gesture, we'll offer you £1.60, which you'll receive within 5–10 working days. Have a great day. Bye." £1.60. After having to deal with three faulty scooters in a row, including scooters that were accelerating and braking unexpectedly, this was apparently what Voi considered an appropriate response. The complete lack of concern about the safety aspect is honestly more disappointing than the £1.60 itself. If a scooter is accelerating by itself, has a stuck accelerator, or is braking by itself, it should not be on the road in the first place. Voi needs to seriously improve both its scooter safety checks and customer support. I certainly won't be trusting a Voi scooter again after this experience. Three scooters. Three serious faults. £1.60 compensation. Absolutely unacceptable. ### 2/5 — Incredibly unreliable *2026-08-14, version 8.17.0* When Voi was introduced to my city I was very excited - some great elements to it such as discounts for using a helmet, decent enough bikes. But it’s become unusable. When the city is busy it’s impossible to unlock / drop off a bike in the centre due to poor signal. I’ve reserved so many then been unable to unlock them, so I’m worried they’ll disable this feature for me. There are also rarely enough bikes in residential areas in the morning, or in the centre in the afternoon/evening. It’s a good idea, but doesn’t really work here for people using the bikes to get into the city to work ### 2/5 — Seeing bikes *2026-08-14, version 8.17.0* Incomplete bikes but iOS app is only letting me see bikes in batches, even when im fully zoomed in. Whats the point of this if I can’t see every bike, its charge status and being able to reserve them? ### 1/5 — Availability is terrible *2026-08-14, version 8.17.0* Great until I need to park anywhere near my house or pick up a bike from anywhere close. ### 1/5 — Voi to avoid *2026-08-13, version 8.17.0* Tried it only one time. Only because I couldn’t find any lime or forest. The scooter was dangerous. Not very stable. It accelerates too quickly. Parking was a nightmare. I had to park 10 minute from home even though there were 2 other nearby parking zones. It didn’t allow me to end the bike. Never going back to it again. The positive reviews must be fake. ### 1/5 — Unfair Systems *2026-08-13, version 8.17.0* The pros of Voi bikes are that generally it is an reasonably affordable mode of transport and it’s quick to get started using their app. However! They come with so many issues which just make them for too unreliable for day to day use. The 30 minute reservation feature is not enough to give you certainty that there is a bike nearby to use. Similarly it’s always stressful finding parking near your destination as this frequently changes and prevents you being able to stick to schedules. Be careful with the “parking assessment” feature, it’s can flag you incorrectly and the apps hard systems and chat bots make impossible to appeal. This can lead to fines which are completely unfair even if you have explicit existence which contradicts their claims. You’ll just be directed to read the rules you’ve been following. Also watch out for their system charging you the wrong amount. Their system can have delays which you’re getting charged an excess. ### 3/5 — Problème de place *2026-08-13* J’ai réussi à trouver une trottinette de justesse pour pouvoir avoir mon train, arrivée à la gare l’application me dit qu’il n’y a plus de place qu’il faut trouver un autre emplacement, j’ai donc perdu du temps et rater mon train pour trouver une autre place de stationnement, c’est CATASTROPHIQUE ### 3/5 — Service is okay. App is poor *2026-08-12, version 8.16.0* Navigation sucks. Poor integration with google or Apple Maps. Fiddly interface. Rubbish customer service. ### 4/5 — Enfin les vélos pour remplacer les horrible lime *2026-08-12* Je suis retourné chez eux depuis qu’ils ont mis en service les vélos à Marseille ils sont de bonne qualité et agréable , l’application a était revu et enfin le gps fonctionne parfaitement sans devoir arrêter le véhicule au millieu d’un boulevard pour pouvoir le stationné , de plus la fidélisation clients et super tous les 20 trajet 3€ offert leur pass également et appréciable cela vous revient à 0.09€ la minute , je trouve juste dommage que les parking ne sont pas contrôlé certains endroits sont bondé et les utilisateurs en ont rien à faire de gêner la circulation et les trottoirs mais c’est de l’incivisme en aucun cas la faute de VOI même s’il devrait verbalisé ce genre de comportement , ce qui est agréable c’est que chez eux vous pouvez couper le trajet le temp de la photo vous n’êtes pas facturer comme chez lime par exemple qui vous vole des minutes surtout que leur application et ultra lente , je recommande VOI à 100% à Marseille ### 1/5 — You will never find the parking *2026-08-10, version 8.16.0* The bikes its ok, but i guess because nobody use them It feels that the parking areas change almost every week, i tried to take thr bake here three times and EVERY TIME i couldn’t park it even on designed parkings So you will trying to find parking and pay for it ### 1/5 — Ride wouldn’t stop *2026-08-10, version 8.16.0* It wouldn’t stop the ride even after I closed the app so o had to uninstall and reinstall ### 1/5 — Needs work *2026-08-10, version 8.16.0* Apple Pay doesn’t work you have to physically enter a card. The referral of £5 also didn’t work and they make it your problem. The wheels and suspension could be better you feel each bump otherwise it’s more modern than lime at the moment ### 1/5 — No range *2026-08-09, version 8.15.0* I took a bike from Isleworth over to Richmond. Then was told I couldn’t park it there and there nearest parking location was Isleworth. So had to go all the way back again. £8.90 for a round trip to return the bike. Insane. Only use them if you plan to go less than 30 feet ## Most critical reviews (10 lowest-rated) ### 1/5 — No parking spots in london bridge *2026-08-25, version 8.18.0* If you use Voi around London Bridge, it is much faster to walk instead or take a Lime/Forest. ### 1/5 — Unusable now *2026-08-24, version 8.18.0* This week they hid the parking spots, so you can no longer determine if it's possible to park at your destination. This is ridiculous. The app no longer has any use ### 1/5 — No more voi *2026-08-23, version 8.18.0* Expensive as hlll 25£ for an hour? ### 1/5 — cant park anywhere *2026-08-21, version 8.18.0* make sure to check whether parking is available at your destination before you rent one of these, unlike Lime or other providers you can't really park anywhere in north / east London with Voi, so practically useless. you can't even pay a fine to end the ride in a no-park zone. ### 1/5 — Parking never seems to work *2026-08-21, version 8.18.0* Utter waste of time. Ive parked in legal spots, clearly marked and with other Voi vehicles, but the app doesn’t let me end the ride. This has happened on numerous occasions, all over the city. Im done. Uninstalling the app and never using it again. ### 1/5 — The burden of equal redistribution shouldn’t fall on the customer *2026-08-21, version 8.18.0* I really like Voi bikes but it’s unfair to force the customer to park ages away from a spot because it’s full, increase the redistribution throughout the day!!! ### 1/5 — Cannot subscribe, getting charged 5x more *2026-08-20, version 8.18.0* They hide the "subscribe" button once you purchase a pay-as-you-go plan. I complained with customer support, they said they were "running an experiment", I told them I was going to mention this in the reviews and 20 mins later they blocked my account. Super shady, avoid like the plague. ### 1/5 — Parking & bike quality *2026-08-19, version 8.18.0* I switched to Voi from Lime as I liked the bikes better, and it's cheaper. However, after my phone dropped from the holder on several occasions (and eventually broke) and I found myself in no parking zones many more times than with Lime, I decided it's not worth the price difference. Often times acceleration of the bike was not optimal either. ### 1/5 — Careful: unfair pricing *2026-08-16, version 8.17.0* I was riding the Voi bikes with my wife but I was getting charged 3x more. I decided to investigate and it seems the app decides which customer is allowed to pay using Voi Plus. Customer support confirmed this, based on how likely you are to pay more, they hide the Voi Plus option when you unlock a bike. My wife was paying £1.70 for 20 minutes and I was paying £7. This is like supermarkets charging customers different prices for the same items. It feels unfair, anti-consumer and illegal in the UK. ### 1/5 — Useless in SW London *2026-08-15, version 8.17.0* No parking spaces means they’re next to useless. Check your route first and probably get a lime instead. Shame because prices are good and the bikes are nice ## Most praised reviews (10 highest-rated) ### 5/5 — Love these *2026-08-20, version 8.18.0* I cannot believe some of the poor reviews here. I absolutely love these bikes in Edinburgh. If I’ve ever had parking issues or unable to find a spot, the chat has helped me to end my ride. I only wish there were more. ### 5/5 — Best travel investment *2026-08-20, version 8.18.0* Used this app in Paris after seeing a bunch of bikes in the street. Best investment ever. 0.29 a minute, I spent about $40 for a full day. Would absolutely download again. ### 5/5 — Amazing time great 40 mins 😍😍 xx *2026-08-15, version 8.17.0* Me and my friends Callum and Aaron all went on these bikes , it was an excellent experience after the world pipe band championship, was a great time , but was a little tricky to set up 😗😗, although would 100% do again ### 5/5 — Very cool *2026-08-10, version 8.16.0* Like Voi a lot ### 5/5 — Portobello voi *2026-08-10, version 8.16.0* Add voi bikes to portobello xx Too treks for me pal ### 5/5 — App works brilliantly *2026-08-08, version 8.15.0* Great scheme for the city of Aberdeen, good selection of locations. App has caused no grief at all. ### 5/5 — Better prices than lime *2026-08-06, version 8.15.0* As I said better prices than lime ### 5/5 — E-Scooter Edinburgh *2026-08-02, version 8.14.0* Great ride but could be a little faster and assist more up hill. Apart from that awesome ### 5/5 — Works well *2026-07-31, version 8.14.0* May transfer from lime if there are enough bikes and parking ### 5/5 — Great *2026-07-31, version 8.14.0* Awesome --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*