# Voice by Enreach

> Voice by Enreach (iPhone/iPad app by Enreach Oy.)

- Source: https://appshunter.io/ios/app/voice-by-enreach/id989797121 (this page in markdown: same URL + `.md`)
- Developer: [Enreach Oy](https://appshunter.io/developer/989797120)
- Category: Business, Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 13.0 · 21 MB
- Languages: English, Finnish
- Released: 2015-11-04
- Data updated: 2026-06-22
- User reviews in markdown: https://appshunter.io/ios/app/voice-by-enreach/id989797121/reviews.md

## What is Voice by Enreach?

Voice by Enreach makes your communication easier! By using our EnreachCloud you can view the availability of your colleagues, view your call history, manage service pools and callback requests and much more.

Availability management - Change your status when you are busy, away, on lunch, on vacation and so on. Your colleagues can see immediately if you are available. You can also schedule upcoming availabilities for meetings or when out of office.

Directory - Contact details and availability information of your contacts are visible in one view. Now you know if your colleague is available or not.

Personal call history - View who called you and when. Play back the call recording or send an SMS or just call a missed contact.

Service pools - Join, follow and manage service pools. Add more agents when the lines are busy or monitor the status of service pools. You can also set notifications to let you know when a service pool needs attention.

Service call history - View the calls to service pools and all the details.

Call handling - See the callback requests waiting and call them back right from the app. Multiple callbacks from same contact are grouped together. Duplicate calls to same customers are automatically avoided.

Please note: access to features may depend on your EnreachCloud user role and optional products activated.


## Version history (last 5 releases)

### 2026.4.0 — 2026-06-15

- Users can make service calls directly from the app if they have a mobile number provided by Enreach and the functionality is enabled for the user.
- Markdown support for transcription summaries.
- Service numbers are grouped better in the Display Number view.

### 2026.3.0 — 2026-03-26

- If a call has extra information, such as a transcript summary, it will be shown in the Transfer view.
- The Transfer view is now only available to users who have the CallManagement role assigned to their account.

### 2026.2.0 — 2026-02-16

- Users can now be shown in pre-call time. Pre-call time prevents service calls from being routed to an agent while the agent is preparing to make a callback call in VoiceHub callback auto-allocation.
- Users can end their own pre-call time directly in the app.

### 2026.1.0 — 2026-01-19

- Users can now delete recordings from the app if the user has the necessary permissions.
- Support added for displaying different user types.
- Deactivated users are no longer visible in the Queue Users view.

### 2025.5.0 — 2025-10-23

- User availability can now change to Offline-state, if user does not have any active terminals for calls.
- Recordings and transcripts can now be accessed from the service queue calls list view.

## Apps similar to Voice by Enreach

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Humu](https://appshunter.io/ios/app/humu/id6443742620) | 3.0 (2) | Free | Business |
| [Paperless Workshop](https://appshunter.io/ios/app/paperless-workshop/id6740395994) | — | Free | Business |
| [HighVizZ](https://appshunter.io/ios/app/highvizz/id1518230799) | — | Free | Business |
| [EG Worksense](https://appshunter.io/ios/app/eg-worksense/id1447236201) | — | Free | Business |
| [Telia VIP](https://appshunter.io/ios/app/telia-vip/id431035849) | 1.0 (1) | Free | Business |
| [Paviljonki Exhibitor App](https://appshunter.io/ios/app/paviljonki-exhibitor-app/id1495126010) | — | Free | Business |

## Related topics

[enreach gmbh](https://appshunter.io/ios/topics/enreach-gmbh)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-22.*