# Voice of Customer

> Customer service request and feedback management platform for Trina Solar. (iPhone/iPad app by Trina Solar Co., Ltd..)

- Source: https://appshunter.io/ios/app/voice-of-customer/id1124386873 (this page in markdown: same URL + `.md`)
- Developer: [Trina Solar Co., Ltd.](https://appshunter.io/developer/1124386872)
- Category: Business, Productivity
- Price: Free
- Rating: 5.00/5 from 1 App Store ratings
- Age rating: 17+
- Requires: iOS 11.0 · 16 MB
- Languages: American English, Chinese (Simplified, China)
- Released: 2016-06-27
- Data updated: 2026-07-23
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/voice-of-customer/id1124386873/reviews.md

## What is Voice of Customer?

TrinaSolar voice of customer app will provide more convenience channel to submit service requests for our global customers. It includes key functionalities in service progress like warranty, enquiry, feedback and so on. App functionalities will include:
        Service Requests Management
        1、Standard service request process and recording, standard mandatory information for Requests and ensure we can handle it as soon as possible.
        2、Real time integrate customers service requests to Trina Solar, tracking and improving work efficiency for our service guys.
        3、Classify customer requests, deliver request handling progress in-time to customer to improve information sharing transparency.
        Customer Feedback Management
        1、Provide channel to customer to submit non-warranty requests, it will be helpful to collect, analysis and hear customer opinions.
        2、In-time transmit customer feedback to company to support future improvement strategy.
      
       
天合客户之声应用平台将提供给客户更加便捷的服务请求提交渠道，整合服务过程中对质保、咨询、意见反馈等关键功能，快速部署及回应，其应用领域包括：
         服务请求管理
         1、规范服务请求流程和记录，收集客户填写的必要信息以便快速处理
         2、实时整合客户的服务请求，监控服务人员的处理效率
         3、分类客户服务请求，并及时传递处理进度给客户，便于处理过程的透明性
         客户反馈管理
         1、提供渠道给客户反馈非质保性意见，便于更广泛收集、分析及听取客户意见
         2、及时调整、分配客户的意见给公司管理层，支持未来优化的策略

## Key features

- Service request submission
- Warranty claim management
- Customer inquiry handling
- Feedback submission
- Real-time progress tracking
- Information transparency


## Frequently asked questions about Voice of Customer

### What is Voice of Customer used for?

Voice of Customer provides a direct channel for Trina Solar's global customers to submit service requests, including warranty claims, inquiries, and general feedback. It aims to improve the efficiency and transparency of service request handling.

### How does Voice of Customer manage service requests?

The app standardizes the service request process, ensuring all necessary information is collected for prompt handling. It integrates requests in real-time with Trina Solar and classifies them for efficient management and progress updates.

### Can I submit feedback through Voice of Customer?

Yes, Voice of Customer includes a dedicated section for customer feedback management. This allows customers to submit non-warranty related opinions, which are then collected, analyzed, and transmitted to the company for future improvements.

### Is Voice of Customer available on all devices?

Voice of Customer is currently supported on iPhone and iPod devices. The app is designed for mobile use on these platforms.

### What is the age rating for Voice of Customer?

Voice of Customer has an age rating of 17+. This indicates that some content or features may be considered mature.

### How often is Voice of Customer updated?

The latest version of Voice of Customer is 2.0.8, which was last updated on July 1, 2026. This suggests a relatively recent update cycle.

### Does Voice of Customer have ads?

No, Voice of Customer does not contain advertisements. The app is free to download and use without any ad interruptions.

### What is the customer sentiment for Voice of Customer?

Based on the available data, Voice of Customer has a perfect rating of 5.0 stars from 1 review, indicating highly positive user sentiment.

## Version history (last 5 releases)

### 2.0.8 — 2026-07-01

- Add account cancellation feature
- Fix known issues


- 新增注销账号功能
- 修复已知问题

### 2.0.7 — 2026-05-21

- fix bugs

### 2.0.6 — 2021-01-09

- fix bugs

### 2.0.4 — 2020-04-08

新增隐私政策条款
Add Privacy Policy

### 2.0.3 — 2018-06-24

加强安全功能
修改注册用户
Change Regedit Account
修改忘记密码
Change Forget Password

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## More apps by Trina Solar Co., Ltd.

- [SolarCalculator](https://appshunter.io/ios/app/solarcalculator/id1152869824)
- [My Trinahome](https://appshunter.io/ios/app/my-trinahome/id1363815517)
- [PV-SCAN](https://appshunter.io/ios/app/pv-scan/id6443591992)
- [MyNex](https://appshunter.io/ios/app/mynex/id6479589406)
- [TrinaTracker Comissioning Tool](https://appshunter.io/ios/app/trinatracker-comissioning-tool/id6758642944)

All apps by Trina Solar Co., Ltd.: https://appshunter.io/developer/1124386872

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-23.*