# Volta Charging — user reviews > 57 indexed App Store user reviews of Volta Charging by Volta Industries, rated 4.81/5 from 5,410 ratings. - Source: https://appshunter.io/ios/app/volta-charging/id1000230545/reviews - App overview in markdown: https://appshunter.io/ios/app/volta-charging/id1000230545.md - Rating breakdown: 5★ 4,827 · 4★ 364 · 3★ 78 · 2★ 29 · 1★ 111 ## What do users think of Volta Charging? Overall sentiment: negative **Pros** - 💡 Free charging - 🚀 Convenient locations - 👍 Easy to use app **Cons** - 🐛 Unreliable chargers - 🐛 Inaccurate app information - 🔒 Poor customer support - 🔒 Lack of maintenance **Commonly reported bugs** - Chargers not appearing on the app map - App freezing during use - Chargers not updating status in the app **Most requested features** - Implement idling fees to encourage turnover - Display real-time charger availability and status - Provide more detailed charger information (plug type, etc.) ## Newest reviews (15 of 57) ### 2/5 — Nice, but sadly lacking *2024-05-02* Just discovered that 3 malls near me have a total of 24 chargers available. All appear to be free for the first 2 hours. This is great! Unfortunately, the app is not so great. I tap on add my car and the app freezes. Have to force close the app to continue. Of course, you have to start over. The app tell you how many and which chargers are available, but when you have 10+ in a mall parking lot it would be awesome to be able to see exactly where they are located in relation to my location. I don’t want to drive to 10 or so locations to try to find the available charger. ### 3/5 — Needs some work. *2023-05-16* The app needs to list the type of plug. J1772 is not at every station, but is turning into the level 2 universal plug. Many of the Tesla to J1772 adapters don’t work with a lot of Tesla style plugs. It’s nice that the charging is free, but you should have to use the app to start charging and impose a daily limit per user, per charge station. The only Volta charging station that is near me is always occupied by the same few Teslas. I assume they work in the area and just come out, unplug, and then plug right back in. I’m new to the electric community, and so far I’ve not been impressed by the people in it. It feels more like the Smug South Park episode. ### 4/5 — Fantastic app *2022-08-27, version 5.22* Greatest charging company out there imo. Only downside is that the app doesn’t always register if a station is free or in use accurately. There’s many times the stations are reported as free, or busy, only for me to look in person and see the opposite ### 4/5 — More sites in Indianapolis please *2022-08-17, version 5.22* I go out of my way to shop at this Kroger to use the charger. It would be awesome to have more than just 2 sites in the Indianapolis area. Also need some in a few other cities/towns like Beech Grove, Columbus, Seymour, Fort Wayne, Bloomington, Frankfort,Lafayette. lots of room for growth in Indiana! ### 4/5 — Pretty good *2022-05-09, version 5.21.6* They’re doing a very good job at installing free level two chargers. I have experience at times that the app won’t update the charting station. Like there would be a car that be plugged in but the app shows that the charger is available when it is not. I hope they fix that soon ### 2/5 — Needs work *2022-03-30, version 5.20* I have submitted countless revisions only to have nothing changed. It is annoying when I drive 5 miles out of my way to an “available” charger only to find out when I get there, there is one plugged in even though the app says it is free. I even refresh it on my way there to make sure I don’t need to turn around. Also it is misleading to say up 2 hours free charging when there is a clear sign on some stations that says 45min parking ONLY. Why not be more transparent and update these issues? ### 5/5 — Coolest thing ever! *2022-02-05, version 5.19.1* Not only do they offer free charging all around town, their app is easy to use and it’s great. My first charge ever was with Volta, it’s fast and easy to use. ### 5/5 — Easy Accessible Free Electric Car Charge *2022-02-04, version 5.19.1* Used one of the two VOLTA chargers at Columbia Mall and it had a really close location to the mall entrance. Plugged my EV in and spent a little over an hour in the mall. When I returned, my EV was charged up and ready for the drive home. I really appreciate the convenience and the close up parking. I wish all companies providing chargers were as dedicated to top notch service as VOLTA! ### 4/5 — Real Time *2021-12-05, version 5.18.14* Would get 5 stars if the actual availability were more accurate. Quite a bit of time transpires before the app shows the actual state of availability, when a client connects or disconnects, whether the charger is “in use”or “available”. ### 5/5 — Thank you! *2021-11-23, version 5.18.14* Amazing to have free charging when we shop. Blessed to have these around. Happy to see more come available everywhere I go. ### 5/5 — Easy to Use *2021-10-20, version 5.18.14* Just pull into the parking spot; get out and plug in your vehicle; walk into the grocery store. When you come out your vehicle is ready to go. Easy and so quick. ### 5/5 — VOLTA PHILLY *2021-07-27, version 5.17.8* I would like to thank Volta Charging for their efforts to provide free charging here at Neshaminy mall and other locations around Philadelphia (Pa) - I would also like to thank advertisers for this successful partnership. very practical while i am at the mall distracting myself my car is loading and very safe. Thank you so much VOLTA. ### 5/5 — Need more *2021-07-23, version 5.17.8* Thank you so please let me know if you have time to have all store parking lots installed one because it is the future. ### 5/5 — Expedient and courteous customer service *2021-07-15, version 5.17.8* The app works well. It’s essentially a map that only shows Volta charging stations near you. Nothing fancy, but functional. There’s nothing more I’d want from an app. When I had an issue with a charging station, I called the 1-800 number, but didn’t hear back that day. Once I put it in through the app on the following day, they emailed me back within the hour. Although the number is not the best way to get ahold of someone at Volta, the issue report feature in the app does seem to make up for that. This app is helpful, simple, and useful. Love it. ### 4/5 — More Accurate *2021-07-09, version 5.17.8* It will be 5 stars if the charging station shows more accurate available vs total spot information. The station I used shows 2 available spots before I arrived. When I arrived, it still shows 2 spots available but in fact only one available. When I started using one spot, the station still shows 1 spot available but in fact there were none available. When I finished using it and beginning to leave it still shows one spot available. Inaccurate information can cause a lot of disappointment. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unreliability *2024-08-02* Few things you should know before you go to a Volta charger, be aware that it may say is working but is not, after talking to them I found, is an answering service there is nothing for them to do for you other than open a ticket, they can not reset the units remotely. I writing this from one of two of their chargers and after a technician was here the one he work on will not update the app to be able to be used and the other one will not work, even though the app says is working 3 others try to use it will I been sitting here. Bottom line if you are low on charge I wouldn’t use a Volta you might get stuck waiting for a tow truck since the next charger might be to far……. THANKS A LOT Volta…….😡 ### 1/5 — Works when it wants to *2024-07-07* These chargers are an absolute waste of materials. They only work sometimes and even when they do it will just cut off half way through your charge. I asked multiple people with EV’s about what was going on and even they didn’t know. Not matter how many reports of not charging people send in nothing happens. Unless you just so happen to catch the charger at a good time it won’t even start or if it does you won’t get a full charge. Had me out in the sun for 30 mins trying to get a charge. SMH All of the good reviews are from years ago. Guess they just fell off. ### 1/5 — Poor maintenance and support *2024-02-14* Tried contacting Volta through email several times over a year ago about issues at several of their locations, (Feb2024) still no response. Some of their chargers are still left inoperable or without proper voltages to support a good level 2 charging experience. I’m seeing other reviews about “burnt” connectors after charging at a Volta causing serious electrical damage to their cars charge port or the adapter they are using. I have yet to see Volta reply to anyone’s concerns here or in any other forum (like PlugShare) to start addressing these issues. It’s like they’re asleep at the wheel. ### 1/5 — App never correct or updated *2023-03-31* I’ll check if there are open chargers at the local shopping center near me, and the Volta app always says their open/available, even though they never are. Even when I pull up to the chargers and their occupied, the app still shows that their open. Volta needs to take better care of servicing their chargers, I’ve seen a couple of them with out of service signs near me for actual months, and it took about 4 months for those signs to even go up. Looking at 7 months of one being out of service. Love that Volta offers these for free, but it’d honestly rather have to pay for a better service. ### 1/5 — Charging stations don’t even appear on their map *2022-08-26, version 5.22* Volta made a charging station near my workplace cease functioning because it does not appear on their map. It worked just fine before Volta put their name on it. Now it makes you use this app before you can charge. That would be fine if the station actually appeared on the map, but it does not. Customer service has done nothing to fix this issue. ### 1/5 — Lost timers on stations *2019-12-22, version 4.11.15* Recent update removed the timers on charging stations. This was useful to have an idea when a station might be free. The developer response that they rolled back based on learnings is ridiculous. What did you learn? That people are abusing the 2 hour limit and you don’t want to be accountable? Lots of non EV cars parking at the District in Tustin locations and no one seems to care. Pretty irritating when it shows several spots open only. ### 1/5 — Unhelpful *2019-09-12, version 4.10.1* The point of the app should be that it tells you if a charging station is available. It does not do that. It only tells you if a car is actively charging. In other words, a car could be plugged in, taking up the station, but not charging. The app tells you that the station is available, when in reality it is not. They need a system to notify users when the station is actually free and available for use. It should be simple to do that. ### 1/5 — Location Hours. *2019-06-02, version 4.9.72* I LOVE that you and your partners are helping the environment with free charges to the public. I only ask of one think. That in the app you also implement the time they are in service. I need a emergency charge because we just traveled a little to far in our new car. Logged on to the app found a location and when we arrived at the Homegoods the units were cut off. The sign stated on during business hours. We were stranded until AAA towed the car back home. There were other locations that were not accurate in location using google maps. I hope you fix the issues, your doing a great service. **Developer response:** Hi Chuck1510, thanks for reaching out and for your support. We apologize for the less than great experience you had with our app. We’re always working on improving our app to make your charging experience the best it can be and have tracked your feedback in regards to charging needs outside of operating hours. To help us better understand what happened, we’d love it if you could send us and email at volta-app-support@voltacharging.com sharing the name of the site/location you visited. We really appreciate your feedback. ### 1/5 — App is bad/company shady *2019-03-18, version 3.3.1* I like Volta chargers, however the company does not return phone messages or emails. Recently I wanted to search for chargers in an unfamiliar area and the app had signed me out and a bright orange bar appeared with message that I needed to reset my password. I tried to do it thru the app. It did not send me email or give me any way to do that so I could not use the app. When I got home I attempted to reset on my home computer and could not. I tried to get help and they only have email support and they did not get back to me. I also looked up their corporate phone number and got the answering machine. They did not return my call. Volta is also doing public private collaborations, putting stations in the public commons and then the station being off limits to the public. Letterman digital arts building in San Francisco is the one I got kicked out of. Next time maybe I should just drive over to their headquarters on De Haro st so I can talk to someone in person. D- grade for customer support and starting to so shady practices like building chargers accessible by the public but they end up being privately owned. ### 1/5 — Use To Be Useful *2018-05-13, version 3.1.4* I don’t get why the Volta app will not retain the user’s login and vehicle information. It is a real pain to have to log in every time you open the app—especially if driving and in need of a charging location nearby. I have set my vehicle during login and in the settings and if continues to ask for your vehicle before it will display locations. It didn’t always behave like this, I don’t know they’ve taken their app backwards. Some huge improvements would be to allow the app to know which station you are using, and communicate with users that their charge is complete so that chargers can be available to other users. It is helpful to have their chargers available, but their app is lacking in every way. ## Most praised reviews (10 highest-rated) ### 5/5 — Idle *2023-02-15* It’s great that you offer free charging but you should implement idling fees. You already turn off the charge after 2 hours but you should charge a fee if it is not unplugged after 15-30mins. I was at a mall where one car was plugged in for half the day. The station was listed as available but the car was still plugged in and occupying the parking spot. Overall, thank you for what you do but we need to do something about idling users. ### 5/5 — Amazing!! *2022-09-21, version 5.22* Was my initial charging experience and Volta made it wonderful! The phone app and registration was simplistic and in a few minutes I was fast charging my vehicle while sipping coffee from a nearby coffee shop. And the first 30 minutes was free! Remarkable! Highly recommended! ### 5/5 — They are popping up *2022-08-18, version 5.22* It is great to see more chargers available! We really appreciate the free charging with Volta. We went electric a number of years ago and while most of our charging is at home, finding affordable charging on the road is great. Thanks Volta! ### 5/5 — Charging made easy Peezy *2022-08-02, version 5.22* This is the way the electric vehicle world will work…… I will go shopping at the gap or Old Navy or I’ll get a Duchess burger or shop at Trader Joe’s or have a subway at one of two subway shops or get a massage!!!!! I get the best parking spaces and free charging during my visit. Four dollars a gallon is starting to look really good?? Zero looks much better!!!! Come join me and Volta!!!!! Ron Nelson 203–543–3200 Text friendly mobile number By the way: I just bought a 2022 Hyundai Ioniq 5, 350 miles of range on one charge and the fastest charging infrastructure in the world today. I bought it right before the war in Ukraine and the increase in gas prices and new cars. ### 5/5 — Don’t work *2022-05-25, version 5.21.6* I’ve been to the one on Manchester by Vons store and only one works and the one on Sepúlveda they both don’t work. I think it would be a good idea to have cameras to see who is messing up with the charging machine. Is a good service but it would be nice more in different places ### 5/5 — Convenience is king *2022-05-17, version 5.21.6* What I like about Volta’s chargers is that they’re located in good places like grocery stores and shopping areas. And they work, which is nice. ### 5/5 — It’s been great. *2022-04-19, version 5.21* Used Volta in Stop and a shop and at Broadway Mall and it’s been great. Up to two free hours. Why not get upwards of 9-11 free miles per hour while we shop?!! ### 5/5 — Faster chargers for less. Free ones are great, but it doesn’t go very far. *2022-04-09, version 5.20* We need more chargers, there are more electric cars but not enough chargers ### 5/5 — Free and great *2022-04-03, version 5.20* This was my first charge at a faster charger and with my first electric vehicle; it’s at the mall and gives 39 mins free, I am hoping every day. Will be back and look for other Volta chargers for sure. ### 5/5 — Thumbs up! *2022-02-12, version 5.20* Station was available & easy to use. 30 minutes free as advertised! It shuts off at the 30 minute mark. Thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*