# Volunteer Bank — user reviews > 63 indexed App Store user reviews of Volunteer Bank by Fourth Capital Bank, rated 4.50/5 from 250 ratings. - Source: https://appshunter.io/ios/app/volunteer-bank/id1305121521/reviews - App overview in markdown: https://appshunter.io/ios/app/volunteer-bank/id1305121521.md - Rating breakdown: 5★ 199 · 4★ 22 · 3★ 4 · 2★ 7 · 1★ 18 ## What do users think of Volunteer Bank? Overall sentiment: mixed **Pros** - 👍 User friendly interface - 👍 Great customer service - 👍 Easy to navigate - 👍 Handy and useful - 👍 Streamlined compared to previous version - 👍 Credit score feature is a plus - 👍 Full access on app and desktop - 👍 Personal banking done well - 👍 Outstanding service and care **Cons** - 🐛 Slow loading times - 🐛 Fails to update linked accounts - 🐛 Old app was better - 🐛 Difficulty logging in with iPad - 🐛 Takes too long to load - 🐛 Horrible bank experience - 🐛 Not better than original, much worse - 🐛 Harder to use, Bill Pay issues - 🐛 Slow and outdated - 🐛 Cannot use cards with new update - 🐛 App often fails to load - 🐛 Laggy between tabs - 🐛 Unpleasant UI/layout - 🐛 Doesn't specify debit details - 🐛 Linked accounts don't work for transfers - 🐛 Bill pay not intuitive - 🐛 Font too small and light **Commonly reported bugs** - Fails to update linked accounts - Difficulty logging in with registered devices - App often fails to load - Cannot use cards with new update - Linked account transfers not working - Bill Pay issues - Doesn't specify debit details **Most requested features** - Apple Pay support - Dark mode option ## Newest reviews (14 of 63) ### 2/5 — App *2026-06-23, version 27.0.250900* Just always behind on stuff being taken out and when you transfer money from one account to other it sometimes doesn’t do it or takes a day for it to go in that that’s from my account to my account ### 4/5 — New Site *2025-12-05, version 27.0.250900* Overall good ### 3/5 — It’s ok *2025-11-20, version 27.0.250900* I don’t like the fact that almos every time I try to log on with my iPad, that I have registered many times, I have to have a code sent. ### 3/5 — New app l *2025-11-11* I find it harder to use and sometimes it will not open Bill Pay. I don’t like the extra click to find out who payment went to. Not very user friendly. ### 5/5 — Great App *2025-11-11, version 27.0.250900* I really like the new Volunteer Bank app. Tons of info and it’s easy to navigate. ### 2/5 — Cannot use cards with new update *2025-11-07, version 27.0.250900* Cannot use card where there is a processing fee. Have called 3 times cannot get any answers. ### 5/5 — App review 11.6.25 *2025-11-06, version 27.0.250900* I think the new app is amazing. It is more streamlined than the previous version. The best new feature is definitely the button you can hit and your credit score pops up! I’ve been wanting this feature from any bank for years, so I’m a fan. Great job to the data engineers that built the app! Stuart J. ### 5/5 — Great App *2025-11-05, version 27.0.250900* User Friendly!! ### 4/5 — Needs Apple Pay capabilities *2025-10-21, version 27.0.250600* Like the new app just wish the app supported Apple Pay. ### 5/5 — Good *2025-10-16, version 27.0.250600* So far so good! Very handy ### 5/5 — Great!! *2025-10-12* Best bank!! Great customer service!! don’t wait to switch over to 4th Today!! ### 5/5 — Great *2025-10-03, version 27.0.250600* Easy to use and very helpful. ### 5/5 — Easy to navigate *2025-10-02, version 27.0.250600* Ease to find and locate what you need. I appreciate this from no a time stand point too. ### 4/5 — New Volunteer Bank App *2025-09-30, version 27.0.250600* The new app is much better than the last one. It takes less clicks to do the same thing. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2025-11-24, version 27.0.250900* Slow, often fails to update linked accounts. Basically a time consuming, value destroying piece of garbage. ### 1/5 — Review *2025-11-21, version 27.0.250900* Old app was better ### 1/5 — Loading time is bad *2025-11-20, version 27.0.250900* This app takes way too long to load. You have to go in and out of it so many times just to get into it. ### 1/5 — Horrible *2025-11-14, version 27.0.250900* I HATE THIS BANK ### 1/5 — if it ain’t broke don’t fix it *2025-11-12, version 27.0.250900* this app is not better compared to the original, it’s actually much worse. I’ve had so many issues with the transfer and with this bank in general. also can’t use Apple Pay with the new cards or app anymore. not really sure what the thought process was behind the switch, I’m starting to think there wasn’t one. if you’re considering this bank, don’t. ### 1/5 — Slow outdated *2025-11-08, version 27.0.250900* Cheap ### 1/5 — I miss the old app *2025-09-30, version 27.0.250600* This app is crazy. I miss the simplicity of the old app. ### 1/5 — Terrible *2025-09-30* Slow, often fails to update linked accounts. Basically a time consuming, value destroying piece of garbage. ### 1/5 — if it ain’t broke don’t fix it *2025-09-29* this app is not better compared to the original, it’s actually much worse. I’ve had so many issues with the transfer and with this bank in general. also can’t use Apple Pay with the new cards or app anymore. not really sure what the thought process was behind the switch, I’m starting to think there wasn’t one. if you’re considering this bank, don’t. ### 1/5 — NEW APP IS HORRIBLE *2025-09-16, version 27.0.250600* Doesn’t tell you who took money out or where the debit was from. Just that it was ACH withdrawal or debit. I’ll switch banks over this and I’m a long time customer along with family ## Most praised reviews (10 highest-rated) ### 5/5 — Ken Gordon and his wife Elmira Gordon *2026-06-23, version 27.0.250900* My wife And I Are sure going to miss Kris Fisher and her wonderful staff at the Closed Volunteer Bank Branch that was located here in Springfield!! ### 5/5 — App *2026-06-12, version 27.0.250900* App never works spent a hour today try fix this . Worked once now I can’t log in try to rest mum ok password now it Doesn’t accept my username . Worst app ever why have it you can’t login . Time switch banks I need once that works not one works once every couple years. ### 5/5 — Good *2026-04-23, version 27.0.250900* So far so good! Very handy! Love it! ### 5/5 — Love it *2026-03-01, version 27.0.250900* Apps works really great. ### 5/5 — New app *2026-02-21, version 27.0.250900* Great app- much better than the last one. ### 5/5 — Works great! *2026-02-20, version 27.0.250900* Works as expected, with no negative issues. ### 5/5 — Great!! *2026-01-03, version 27.0.250900* Best bank!! Great customer service!! don’t wait to switch over to 4th Today!! ### 5/5 — New App Review *2025-12-05, version 27.0.250900* Anytime a company I do business with makes changes, I usually get nervous. This app is truly an upgrade and so user friendly! I use it every day multiple times a day! ### 5/5 — I am planning on using Volunteer Bank indefinitely. *2025-11-28, version 27.0.250900* Good Services, Great products and the best Customer service People!!! I what you to try them, you’ll be Happy you did. ### 5/5 — None *2025-11-12, version 27.0.250900* Great Bank --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*