# Vonage Home Extensions — user reviews > 272 indexed App Store user reviews of Vonage Home Extensions by Vonage, rated 4.35/5 from 4,632 ratings. - Source: https://appshunter.io/ios/app/vonage-home-extensions/id456219044/reviews - App overview in markdown: https://appshunter.io/ios/app/vonage-home-extensions/id456219044.md - Rating breakdown: 5★ 3,050 · 4★ 825 · 3★ 225 · 2★ 167 · 1★ 292 ## What do users think of Vonage Home Extensions? Overall sentiment: neutral **Pros** - 🚀 Excellent service - 🚀 Convenient to use - 🚀 Great for international calls - 🚀 Reliable and dependable - 🚀 Seamless integration with mobile devices - 🚀 Useful for business/work calls **Cons** - 🐛 Frequent call drops/disconnections - 🐛 Poor call quality - 🐛 Unreliable app performance - 🐛 Outdated and buggy app - 🐛 Incompatible with newer devices - 🐛 Difficult to use certain features **Commonly reported bugs** - App crashes frequently - Incoming calls not ringing on mobile - Touchpad/keypad not working during calls - Caller ID not displaying properly - Recent calls not updating or syncing **Most requested features** - Dark mode option - Ability to customize ringtones - Improved call log/recent calls functionality - Better integration with mobile contacts - Support for more devices and OS versions ## Newest reviews (11 of 272) ### 3/5 — Dropping *2026-06-03, version 5.10.0* So far, I’m not loving how many calls get dropped. ### 2/5 — too many drops otherwise ok *2026-04-27, version 5.10.0* see title ### 4/5 — Wi-Fi calling without Sim *2026-03-13, version 5.9.0* It would be better to have WiFi calling without having Vonage to call a one time call as we keep traveling abroad and changing phones. It should be available by just logging in to Vonage account through the app. Please fix this issue as I change phones regularly and this feature won’t be available without the sim and the number registered to that sim. One time verify should be enough. Thanks. ### 2/5 — Incoming Call toggle switch is unreliable *2026-02-11, version 5.9.0* The “Incoming Call” toggle switch is currently extremely unreliable due to what appears to be a significant server-side sync lag. Specifically, when I manually switch the toggle to OFF, the iphone continues to ring for incoming calls. Conversely, when I switch it to ON, I often fail to receive calls entirely. In both cases, there is a 5 to 10-minute delay before the app recognizes and applies the new setting. Please investigate this latency issue and release a fix as soon as possible. Vonage Home Extensions App version: 5.9.0 IOS: 26.3 ### 3/5 — Great idea, mixed results *2026-02-08, version 5.9.0* Have used Vonage and this app for years. Some versions have been better than others. The idea for this app is great and really necessary in order to get the most out of Vanage service. However, when I answer a call on the app, I find that it drops it at some point about 50% of the time. This didn’t happen when I first got the service/app. Also, there are quite a few times when I get a call and the app never rings or activates. Great idea for an app. And critical. But I wish it worked more reliably. ### 3/5 — Works, but *2026-01-25, version 5.9.0* Pros: You can call internationally.* Cons: This requires you to have another phone line, to call their domestic number, then makes the call. It means if you do travel internationally, you can't make calls unless your other line works. So if you thought this was a one stop solution to have a phone that calls your girl in each city, it still requires a phone number in every country. ### 4/5 — SMS Option *2026-01-08, version 5.9.0* The only thing that will make this 5 star would be to have SMS/TEXT option ### 3/5 — Good app, terrible UI. *2025-12-28, version 5.9.0* 1. The gray tiny fonts. Why? Not everyone is blessed with 20/20 vision. 2. The inability to delete selected entries from the list of calls is primitive. It is all or nothing. Bah. ### 3/5 — Customer for years *2025-11-14, version 5.9.0* It’s a good app. I don’t like how Vonage will cancel your ability to make international calls, but still continue your other services. When you make your payment, you lose those days between payments and don’t get a reset. On the technical side i only had issues about 2-3 times over those years. So it’s a good service, but it could be frustrating with the bill and international calls. If you don’t pay it the day it’s due. ### 2/5 — Long silent messages, constantly logs itself out *2025-10-19, version 5.8.0* A balky app, no text previews of messages, and it records long silent messages after hangups. And then it constantly logs itself out so finding out my message is dead air is a hassle, especially since it doesn’t work well with Apple Passwords. ### 5/5 — Good experience *2025-09-09, version 5.8.0* Clear voice and no clicks or strange sounds. ## Most critical reviews (10 lowest-rated) ### 1/5 — Stupid App *2026-08-13, version 5.10.0* I have been with. Image for more than 15 years, never tied their extension, today want to try this stupid app says my password is incorrect. My login is working perfectly fine on my laptop. One frustrated user!! ### 1/5 — Won’t let me login *2026-07-13, version 5.10.0* Every time I enter my password to login it says the password is incorrect. I reset my password and I’m able to login on the website completely fine but the app will not login no matter what ### 1/5 — Tj *2026-04-22, version 5.10.0* We need a call back from Vonage pl for serious issues ### 1/5 — App is broke *2026-02-19, version 5.9.0* Login asks you to accept a hundred page terms of service but there is no option to accept the terms. Wow ### 1/5 — Terrible *2025-11-17, version 5.9.0* Free WhatsApp phone works better. Complained many times before, no one cares ### 1/5 — Calls drop constantly *2025-11-16, version 5.9.0* I have excellent wifi and have done all the troubleshooting steps but calls drop all the time with this app. Can’t even change the ring tone. Calls via the adapter box to a regular landline handset are much more reliable but even these occasionally drop. Can’t say I can recommend Vonage. ### 1/5 — Needs major improvements *2025-10-08, version 5.8.0* The app needs to work like a WhatsApp call but the experience is very clunky You cannot copy paste numbers to dial them in The user interface is very rudimentary like the iPhone v1 apps ### 1/5 — Poor Call quality *2025-09-21, version 5.8.0* Call quality is very poor, drops off connection repeatedly even in high speed wifi connection. ### 1/5 — Quality of connection *2025-08-23, version 5.8.0* Very poor! ### 1/5 — Horrible app *2025-07-31, version 5.8.0* Well, I’ve been fairly pleased with this actual service. The app is horrific. You just keep looping around when you go into apps and features. Lots of the actual apps and features aren’t really accessible through the app although they look like it. And there seems to be no way to listen to your voicemail, recording greeting or change it from the app, which is ridiculous. How else can you do it if you can’t do it from the app itself. They’re way too big accompany for this app to be so bad. ## Most praised reviews (10 highest-rated) ### 5/5 — Reliable and Usefull *2026-08-14, version 5.10.0* I’ve used Vonage for over 10 years now. It’s proven very reliable and the app is just fantastic ### 5/5 — Works well *2026-06-02, version 5.10.0* I like the Vonage Home Extensions app as it allows landline calls to be made easily from a mobile. I recommend ### 5/5 — Excellent Clarity In Phone Conversations, Without Any Interruption *2026-05-23, version 5.10.0* Because Of The Excellent Services Provided By Vonage, I Have Been Having It For Many Many Years. ### 5/5 — Quality connection *2026-05-16, version 5.10.0* I’ve had Vonage since its inception and I use it only for international calling. As long as I have a WiFi connection I can call at anytime from anywhere, even when I am away from my home. My family is in the UK and during Covid I spoke to them every day for 2 years and my monthly rate never changed. ### 5/5 — Good experience *2026-01-05, version 5.9.0* Clear voice and no clicks or strange sounds. Works for my domestic and international calls. Gives me info in my account and lets me check voicemail too ### 5/5 — Still going strong *2025-11-06, version 5.9.0* I’ve had Vonage for going on 22 years and I have no complaints. I use their international calling to the UK twice a week to speak with family and during Covid I called every day to stay in touch. I have only had to contact customer service once during this whole time and received excellent support to correct the issue. With the Vonage app I am able to call anywhere that there is WiFi with no issues. ### 5/5 — All I need for my communication needs *2025-11-03, version 5.9.0* Excellent app. Keeps Me connected with friends and colleagues around the world world from my mobile wherever I am ### 5/5 — As clear as a sunny day *2025-10-25, version 5.9.0* Super convenient from anywhere in the world. Call my mother from it and it is as if we are next to each other 🌟🌟🌟🌟🌟 ### 5/5 — Excellent service *2025-09-17, version 5.8.0* One of the best in VOIP service. Seamless. ### 5/5 — Working since 2007 *2025-09-15, version 5.8.0* No issues at all. To those who are complaining needs setup done before using the app. Also must have strong wifi or phone data. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*