# VOX Cinemas App — user reviews > 192 indexed App Store user reviews of VOX Cinemas App by VOX Cinemas, rated 3.40/5 from 1,901 ratings. - Source: https://appshunter.io/ios/app/vox-cinemas-app/id669495038/reviews - App overview in markdown: https://appshunter.io/ios/app/vox-cinemas-app/id669495038.md - Rating breakdown: 5★ 942 · 4★ 158 · 3★ 108 · 2★ 126 · 1★ 567 ## What do users think of VOX Cinemas App? Overall sentiment: negative **Pros** - 🚀 Quick booking process - 👍 Convenient app features - 🔒 Secure payment options **Cons** - 🐛 Frequent app crashes - ⚠️ Unreliable performance - 💤 Slow and laggy - 🤯 Confusing user interface - 🤖 Poor customer service **Commonly reported bugs** - Login issues - Booking errors - Inconsistent movie information - Wallet/Passbook integration broken **Most requested features** - Add Apple Pay support - Improve seat selection process - Implement refund/reschedule options - Integrate loyalty program features - Expand to more countries/regions ## Newest reviews (18 of 192) ### 2/5 — No booking shows *2026-05-13, version 2.21.5* My current booking is not showing, I tried to linked it , it showed that is already linked to my account! ### 1/5 — Bring back the old interface *2025-09-13* Guys for God's sake please bring back the old interface 2023 era...imagine the friction u guys created to book a ticket now of steps to choose and book it's crazy...get a new product manager probably ### 1/5 — Limitation in search *2025-08-01* App limits the search option only to cinemas and not for the city, you have to change the cinema in search filter to see if the movie is wether running or not in the city ### 3/5 — Needs improvement *2025-07-29, version 2.20.3* Generally, I think the new update is really good. I love the ability to switch between showtimes from the booking window rather than having to exit out. However, the new movie display page - the one that shows the movies coming soon, seriously needs to go back to what it used to be. The horizontal scroll takes too long to go through, and what’s worse, the movies are not listed by release date, so sometimes you get confused when each movie comes out. I hope that you also find a way to incorporate Fazaa and Esaad discounts on the app itself. Surely you can link emails rather than asking people to physically go to the cinema every time they want to use these discounts. Really hope you guys are able to fix this design. ### 2/5 — يفيد لكن سيء *2025-07-03, version 2.20.1* لازم تحدثوه ولا تشوفوا مشغل او مطوّر اخر، التطبيق ثقيل ويالله يحمل ولا يطلع عروض او صعب تدخل لحسابك وتحدث بيانات وكل شي يطلعك لموقع، ثقيل تعلموا من تطبيقات الاخرى ويفضل يكون سلس واسرع واسهل نكون شاكرين. ### 1/5 — اسوء ابلكيشن من ناحية حجوزات على خدمة عملاء لا خدمة ولا تعامل تتواصلون مع فروع خارج سعودية يردون *2025-05-12, version 2.20.0* اشين شي استخدمته ومعد افكر ارجع لهم لا تعامل ولا ابلكيشن زي الناس ولا فيه سهولة استرجاع وغيره و خدمة عملاء تحتاج خدمة عملاء صايرة اجلس بالساعة والساعتين ومافيه احد يرد ولا ايميلات و لا تويتر ولا انستقرام و الفلم يروح وللان ماشفنا رد ### 2/5 — If only the App was as good as cinema experience *2025-03-28, version 2.19.0* The app works in strange ways, debarring your right of booking if any card details are misfed. Poor mitigation of any complaint. ### 1/5 — Terrible Functionality *2025-02-17, version 2.19.0* You used to be able to see what movies are playing at all cinemas. Now, it forces you to choose a particular theater, so you have to check each location one at a time to find a showing that works for you. No thanks—I’ll just go to AMC. ### 1/5 — Dysfunctional application with updates every other day *2025-02-08, version 2.19.0* I have never seen so many useless updates in my life. Can't cancel tickets ### 1/5 — Scam *2025-02-03* The app has twice cut amount from my account but never allowed me to book. Every time I did booking it cut money but stuck at payment page. ### 1/5 — BAD *2024-08-04, version 2.18.15* Very bad customers experience ### 4/5 — VOX app *2024-06-22* Hi ppl, VOX app is a nice app. During Eid holidays like busy time VOX app is not working and VOX wallet is not showing….. After raising so many times no updates on wallet issues…. ### 4/5 — Apple pay *2024-06-06, version 2.18.13* Apple pay is not available for the Qatari version of the app. We would like to have this privilege asap as it’s much easier and faster. ### 1/5 — Not made in the 21st century *2024-05-19, version 2.18.13* Poorly developed / company should be embarrassed at the poor performance of this simple booking app. ### 1/5 — Laggy *2024-04-13, version 2.18.12* I’m trying to get in the all itself i can it keeps saying i have bad internet my internet is good ### 1/5 — Fix your application *2024-04-12, version 2.18.12* Login problem ### 4/5 — Amazing but… *2024-04-05, version 2.18.12* I never see dubai mall written in the app. Please overall its amazing but i really wish i had the proper information, Thank you! ### 1/5 — Not a great customer experience with Promos *2024-03-28* I have been a super regular customer of Vox and in 1 out of 3 instances, there is always a technical issue. Particularly when I comes to applying 1+1 offer on my credit card…. I am told to book and then send screenshots and follow up for Share credits… if Reel or Roxy was nearby, I wouldn’t have stopped using Vox…. The cinema experience is wonderful though and that keeps me going ## Most critical reviews (10 lowest-rated) ### 1/5 — فشل بالدخول *2026-07-26, version 2.22.4* عدم وصول otp لتسجيل الدخول تطبيق فاشل جدا بصراحه ### 1/5 — فاشل *2026-07-17, version 2.22.4* التطبيق فاشل وصعب اني ادور ع فلم وبنفس المنطقه بوقت واحد البحث من الويبسايت افضل ### 1/5 — App is not working as of July 2026 *2026-07-16* I updated the app and i can select the mall movie etc. when i click on the timing of the movie to select seats everything is disabled for all the movies and shows. The app then is useless if I can’t book through it. ### 1/5 — Booking time not working to validate *2026-05-24* Tried 4 different cards and all say offers not working what’s the point if the app doesn’t work when we want to book, seats were available but the app constantly doesn’t work ### 1/5 — App Freezes *2026-05-09, version 2.21.5* I have emailed support about the app freezing when you close the pop up but updates come out without fixing it. Another user has also complained of the same in the reviews. ### 1/5 — Frustrating app *2026-05-04, version 2.21.4* This app constantly freezes making it impossible to book tickets ### 1/5 — يعلق بعد الدعايات كل مره *2026-04-21, version 2.21.3* اذا طلعت من التطبيق ثواني عشان اجيب رقم البطاقة ارجع القى الدعايات بعدها تعلق الشاشة ماعاد يشتغل شي الا اذا قفلت التطبيق بكبره ورجعت فتحته، طبعا الكراسي اللي حجزتها ماراح تلقاها الا بعد نص ساعه.. يا صلحوها ولا شيلوا الدعايات ولا اضيفوا خيار اكمل حجزي بدل ما تمسك الكراسي نص ساعه.. ### 1/5 — Money deducted no tickets booked *2025-12-27* Horribly slow app, money deducted and movie not booked. Please upgrade your tech stack to properly handle calls and app going in background. ### 1/5 — Broken app *2025-12-19, version 2.21.0* App is very poor now as is the website. There is no way to log in using Apple ID even though that’s how I created my account !!! This single Maf log in nonsense needs to be scrapped it’s so poor and badly implemented. Never works correctly. ### 1/5 — Needs a lot of improvement *2025-12-18, version 2.21.0* Slow to use, booking takes a long time, ordering food takes a long time, navigating within the app is difficult and logging In your personal account and editing isn't built within the app. Getting to rewards qr code is a long process when it should be easily accessible with one tap or on the main interface. ## Most praised reviews (10 highest-rated) ### 5/5 — Works perfectly *2026-03-10, version 2.21.2* I’ve used this app plenty of times to book films and the good thing about this app, it’s saves your payment cards securely and automatically gives you the 2-4-1 discount in the checkout . Will continue to use. ### 5/5 — . *2024-07-04, version 2.18.14* A very great app only missing Apple Pay ### 5/5 — تقييم موظف *2024-02-05, version 2.18.10* الموظف نواف مجتهد جداً ورائع التعامل ### 5/5 — That’s a good app for knowing the type of the cinema time and type of cinema *2024-01-30, version 2.18.10* . ### 5/5 — good *2023-11-07, version 2.18.7* noice ### 5/5 — Great experience 😍 *2023-09-06, version 2.18.6* Thank you Mehraj wonderful service ### 5/5 — Please fix “Wallet Error, There was a problem loading your pass, please try again later” *2023-07-19, version 2.18.3* Fantastic Application and very responsive However the “Wallet Error, There was a problem loading your pass, please try again later” issue has been going on for 3 months, I’m unable to save my tickets on my wallet application. I’ve tried everything on my end to fix this issue, but it seems to be an issue from the Vox cinemas application itself, please fix this issue. Thank you ### 5/5 — Apple wallet *2023-07-06* There is a problem in loading my tickets to my wallet like before. Please fix it. ### 5/5 — تعامل موظفي واجهة الرياض *2023-03-07, version 2.18.3* اشكر الموظف سعد والموظف مشاري على حسن استقبالهم وبشاشتهم ورقي تعاملهم اتمنى لهم التوفيق ### 5/5 — بطل ❤️ *2022-10-23, version 2.18.1* تطبيق جدا مريح ولا يعلق --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*