# Voya — user reviews > 746 indexed App Store user reviews of Voya by Voya Services Company, rated 4.70/5 from 188,486 ratings. - Source: https://appshunter.io/ios/app/voya/id492157058/reviews - App overview in markdown: https://appshunter.io/ios/app/voya/id492157058.md - Rating breakdown: 5★ 161,112 · 4★ 15,911 · 3★ 4,868 · 2★ 1,770 · 1★ 4,825 ## What do users think of Voya? Overall sentiment: negative **Pros** - 🚀 Intuitive user interface - 🔒 Robust security features - 💡 Retirement planning tools - 👍 User-friendly navigation **Cons** - 🐛 Frequent app crashes and system unavailability - 👎 Lack of transparency in account details - 🕰️ Slow performance and loading times - 📊 Limited investment performance history **Commonly reported bugs** - Login issues with Face ID/Touch ID - Inability to access account details and transactions - Inconsistent app behavior across iOS versions **Most requested features** - Ability to view monthly/quarterly investment performance - Option to customize contribution limits - Improved fund lookup and research tools - Enhanced portfolio tracking and analytics ## Newest reviews (12 of 746) ### 3/5 — Ease of use *2026-08-21, version 7.9* The last retirement calculator was more accurate than the newest version. ### 2/5 — Info *2026-08-19, version 7.9* The live chat reps are not very informative. ### 2/5 — Hard to us *2026-08-18, version 7.9* Coming from Vanguard to Voya, Voya site is hard to navigate and doesn’t give a clear of picture how my investments are doing. ### 2/5 — Online *2026-08-13, version 7.9* Mobile experience not good, laptop experience better ### 4/5 — Voya *2026-08-11, version 7.9* Great app!👍🏾 ### 2/5 — The App sucks *2026-08-11, version 7.9* This app is driving me crazy. It sent me a message demanding documentation but I had to dig through the message center and disable my pop up blocker to even see what they wanted documented. I still haven’t figured out how to upload the document they wanted documented! There certainly is no obvious way to submit the document they wanted! ### 2/5 — Graph *2026-08-05, version 7.8* Need improvement on graph & design ### 1/5 — Terrible *2026-08-04, version 7.8* I want to log onto view my Retirement account without notification. All my balances are zero and I have no idea where to find them! Horrible communication ### 1/5 — Roth balance? *2026-08-04, version 7.8* Why is it so difficult to find? ### 3/5 — Jay Scherer *2026-08-04, version 7.8* Fonts are too big. Something just changed. It was perfect several weeks ago?? ### 1/5 — Zero Flexibility *2026-08-04, version 7.8* You can’t submit a phone number change. You can’t change an address. Doing anything on this app is ridiculous. I’ll be moving my account to another company ### 1/5 — Zero Stars. Terrible! *2026-08-04, version 7.8* Everything about this app is designed to be cumbersome, inconvenient and made to discourage an individual from actively managing their retirement savings. If the goal is to prevent individuals from having choices and being able to move their money then mission accomplished. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not intuitive app navigation *2026-08-23, version 7.9* Finding statements and correspondence is not intuitive, hard to find in the app ### 1/5 — Absolutely sucks *2026-08-22, version 7.9* Very poorly done ### 1/5 — They have me at wrong hospital HCA instead of Broward Health *2026-08-21, version 7.9* Not helpful at all ### 1/5 — Not functioning as app *2026-08-21, version 7.9* The app does not shows much details. It keeps taking you to webpages when you try to use it for more information. App interface so bad that you cannot find stuff. You spend so much time to figure out where things are. App is not user friendly. ### 1/5 — Please Do Better! *2026-08-16, version 7.9* Cannot access my account via the App which makes it useless. ### 1/5 — Complicated! *2026-08-12, version 7.9* It’s much harder now to make investment changes for the reallocation of funds. How is it done now? Why you made it harder? I can’t even see my loan account balances anymore! It used to be upfront viewing and easily accessible. Did you take away that option? ### 1/5 — David *2026-08-06, version 7.8* Totally nonfunctional. I can’t access my accounts. I can’t access my statements. I get email messages that I need to login to read them and it says there are no messages. I have no understanding why a government agency DRS has passed on their obligations to a dysfunctional private company that doesn’t care. ### 1/5 — This app is terrible *2026-08-06, version 7.8* Compared to Fidelity this app is basic doesn’t give me the information I need and it’s hard to figure out where I need to trade to make my money work better for me. ### 1/5 — Phone view *2026-08-06, version 7.8* Difficult to view and navigate on my phone ### 1/5 — Will not load *2026-08-06, version 7.8* App will not open/load after update. Can no longer access my account. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2026-08-21, version 7.9* Great app! Works flawlessly have 0 issues with anything I’m trying to change or do within my account! ### 5/5 — It does what it should *2026-08-14, version 7.9* The app is super easy to use (intuitive) especially for older users (myself included). I also appreciate the security of this app. ### 5/5 — Easy to use *2026-08-13, version 7.9* Very easy to navigate and make changes to your contributions. ### 5/5 — Easiest to use *2026-08-12, version 7.9* This app is easy to understand on how to navigate. You don’t need to be a technology savvy. ### 5/5 — This app is so easy to use! *2026-08-11, version 7.9* I love this app. It is simple to navigate easy to locate important information in an extremely user-friendly. ### 5/5 — Bravo *2026-08-08, version 7.8* Wonderful App Wonderful institution ### 5/5 — Mike H *2026-08-05, version 7.8* I love how the app allows me to view other holdings and make changes to investment selections. ### 5/5 — My Friendly Defer comp app *2026-08-05, version 7.8* Easy to maneuver and see your money grow ### 5/5 — Voya *2026-07-30, version 7.8* This app works great ### 5/5 — Ease *2026-07-28, version 7.8* Very easy to use customer friendly --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*