# VPai Home — user reviews > 18 indexed App Store user reviews of VPai Home by VIA TECHNOLOGIES shenzhen CO.,LTD, rated 2.00/5 from 26 ratings. - Source: https://appshunter.io/ios/app/vpai-home/id1222248673/reviews - App overview in markdown: https://appshunter.io/ios/app/vpai-home/id1222248673.md - Rating breakdown: 5★ 5 · 4★ 0 · 3★ 0 · 2★ 6 · 1★ 15 ## Newest reviews (3 of 18) ### 1/5 — App won’t even open if not on WiFi *2019-07-27, version 1.5.8* Please fix or will keep one star ### 1/5 — Keeps crashing. *2019-07-15, version 1.5.8* I can’t even open the app....it crashes ever.single.time. ### 1/5 — iPhone X *2019-07-09, version 1.5.8* I can’t get this to work with my iPhone X. It will not connect to my WiFi. I need help.. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worthless *2023-07-21* App is no longer good so camera is worthless. ### 1/5 — No longer active *2023-03-10* App is no longer active ### 1/5 — VPai home app *2022-03-07, version 2.0.0* It’s keep giving me a error message saying can’t reach service ### 1/5 — Muy malo *2022-02-08, version 2.0.0* No permite escanear el código QR, por tal razón no deja sincronizar el equipo Pésimo servicio ### 1/5 — A year in it no longer work *2021-06-02, version 2.0.0* Had it for about a year. It worked fine but now it only shows you live action. I know longer can play videos or go back and watch saved videos or any videos for that matter ### 1/5 — Can’t even connect to my phone *2021-03-11, version 2.0.0* Server won’t even let me set it up ### 1/5 — Server Down *2020-04-08, version 1.6.6* Servers are always down and I’m not able to use the cameras. ### 1/5 — Cameras Offline *2020-03-20, version 1.6.6* Every day or so the cameras just go offline. You press the reset button on the top of the camera and all is well until it isn’t. PLEASE fix this. ### 1/5 — Updating *2019-12-12, version 1.6.4* I cannot get my camera to update. Every time I open it, I get an update notice, click it to update and for some reason it crashes during the update every time. The furthest it’s been able to get is to 35%. Why won’t the update complete??? ### 1/5 — Needs more work *2019-08-12, version 1.5.9* App crashes on iPhone 8+ using latest 12.4 update. Offers little explanation on how to use. Also, cam loses connection standing next to WAP. ## Most praised reviews (5 highest-rated) ### 2/5 — VPai *2023-01-20, version 2.0.0* I’ve had this camera for a couple of years. I had some issues but they corrected themselves. However, the camera will no longer charges and app won’t work. Tried to contact customer service via email and have not gotten ANY response. Disappointing ### 2/5 — Alerts *2020-10-20, version 2.0.0* I don’t get any motion censor alerts ### 2/5 — Won’t Download & Can’t Preview Alerts?? *2020-03-24, version 1.6.6* Had device for a couple months and it worked perfect. Recently, I’m not able to view any of the alerts. So if i don’t caught it in real time, there no way for me to go back later and review any alerts. Also noticed all the alerts i had saved to the SIM card can’t be detected or retrieved from the camera. ### 2/5 — iPhone app *2019-07-29, version 1.5.8* The VPai home app keeps crashing when I use my mobile data.... ### 2/5 — Will crash constantly while on data. *2019-07-26, version 1.5.8* Without WiFi... You're screwed. While on my data plan, it will constantly crash and won't open. It will send me alerts for the motion detector but I can't open the app to see who is at my door. Once I get home and connect to WiFi it will work great. 2 stars until they fix this issue. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*