# VPN by Private Internet Access — user reviews > 5,848 indexed App Store user reviews of VPN by Private Internet Access by Private Internet Access, Inc., rated 4.70/5 from 148,924 ratings. - Source: https://appshunter.io/ios/app/vpn-by-private-internet-access/id955626407/reviews - App overview in markdown: https://appshunter.io/ios/app/vpn-by-private-internet-access/id955626407.md - Rating breakdown: 5★ 124,938 · 4★ 12,607 · 3★ 5,120 · 2★ 2,336 · 1★ 3,923 ## What do users think of VPN by Private Internet Access? Overall sentiment: neutral **Pros** - 🚀 Fast and reliable - 🔒 Secure and private - 👍 Easy to use - 💰 Great value for money **Cons** - 🐛 Frequent disconnections - 🔌 Impacts internet connectivity - 🔋 High battery consumption - 🤖 Compatibility issues with newer iOS versions **Commonly reported bugs** - Inability to connect or stay connected - Inconsistent performance across devices - Broken features after recent updates **Most requested features** - Dark mode option - Improved server selection and location information - Automatic reconnection when network changes - Better integration with other apps and services ## Newest reviews (20 of 5,848) ### 5/5 — Solid! *2026-08-23, version 3.34.0* Very solid performance. Steerable with many options for connection. Many options on how to connect AND the explanation for each option makes it easy for we neophytes to learn with! PIA has continued to earn my business over several years ### 5/5 — Super *2026-08-23, version 3.34.0* Easy to connect ### 5/5 — Great *2026-08-23, version 3.34.0* Very great ### 3/5 — The ip not strong enough *2026-08-23, version 3.34.0* Work on it ### 5/5 — Perfect *2026-08-23, version 3.34.0* Good ### 5/5 — Boom *2026-08-23, version 3.34.0* Shaka ### 5/5 — Review *2026-08-22, version 3.34.0* Fantastic ### 5/5 — Perfect *2026-08-22, version 3.34.0* Got for good price with cash back, works perfectly when streaming to uk from abroad. BBC iPlayer Netflix etc work ### 5/5 — Good work *2026-08-22, version 3.34.0* Good now ### 5/5 — I love this app *2026-08-22, version 3.34.0* Very nice app ### 5/5 — Smooth *2026-08-22, version 3.34.0* Good ### 5/5 — VPN *2026-08-22, version 3.34.0* I have to give this guys 5*. When there is an issue, customer service is second to none. With there know how, I am able to enjoy my UK subscription. Such as Sky & BT. Even the mighty Beeb and IPlayer. ### 5/5 — Thumbs up. *2026-08-22, version 3.34.0* Does what I need. No complaints here. ### 5/5 — Works great *2026-08-22, version 3.34.0* Have been using PIA for the last few years and it has been working very well. ### 2/5 — I feel protected *2026-08-22, version 3.34.0* Switched me out of my preferred country ### 5/5 — Easy *2026-08-22, version 3.34.0* Simple ### 5/5 — THE best VPN *2026-08-22, version 3.34.0* ! ! ! ### 5/5 — Great vpn *2026-08-21, version 3.34.0* Fast and easy to use with a awesome price as well ### 5/5 — Textplus *2026-08-21, version 3.34.0* 5 ### 5/5 — Works great! *2026-08-21, version 3.34.0* Works great! ## Most critical reviews (10 lowest-rated) ### 1/5 — Disconnects too frequently *2026-08-20, version 3.34.0* Dropping this VPN. Used it for several years but something happened and it doesn’t work anymore. Constantly disconnecting. Very frustrating and not worth it. Switching to another paid service. ### 1/5 — No Contact with a person *2026-08-05, version 3.33.0* I’ve used this for years and was able to actually speak to someone about a problem to resolve. Now I can’t seem to find my problem through their list of troubleshooting options and don’t seem to able to send them an email. Now my iPad doesn’t connect to my WiFi whether this is on or not. Even after yesterday’s update. First this vpn was interrupting Apple CarPlay now I can’t get to work at all. What’s more frustrating is I can’t speak to anyone from Private Internet Access. ### 1/5 — Stops my phone working properly *2026-08-05, version 3.32.1* With every update my phone will not connect to the internet even when it’s switched off. I’ve literally just deleted the app and my internet is working fine. I won’t bother with this company again. I’ve contacted customer services and they are no help whatsoever. Don’t bother subscribing if you want your phone to work ### 1/5 — Will not stay connected *2026-08-05, version 3.32.1* The VPN constantly disconnects. Then it takes forever to reconnect. What’s the point of paying for a service like this if the app fails its basic function? ### 1/5 — Killer connection *2026-08-04, version 3.32.1* It will kill your connection to the internet twice a week. Then it’s uninstall the app, log in bull sh… it’s tiresome and infuriating. It’s just a trash app. I’ll ride out the subscription and will never look back. Save yourself trouble and do not subscribe. ### 1/5 — Glitchy app. Drops connection unexpectedly leaving you exposed. *2026-07-24, version 3.32.1* Very glitchy app. Connection will randomly disconnect leaving you exposed. Works poorly. ### 1/5 — Don’t get it *2026-07-18, version 3.32.1* Never work I want it to ### 1/5 — Last update broke app *2026-07-17, version 3.32.0* Since the last update the app is unable to maintain a connection. ### 1/5 — 无法使用，不给退款！ *2026-07-17, version 3.32.0* 不要买坑人的，说30天内可申请退款，但是申请了一只不给退款，只给申请取消自动续订。 ### 1/5 — Need solutions *2026-07-15, version 3.32.0* Whenever I turned on the vpn and try to connect with servers my internet/wifi get automatically disabled. I fed up with this issue. Is anyone has the solution for that? ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2026-08-27, version 3.34.0* Works well!!! ### 5/5 — Robert tee *2026-08-26, version 3.34.0* Perfect ### 5/5 — Dudley league Davies *2026-08-25, version 3.34.0* Top app ### 5/5 — Great Stuff! *2026-08-25, version 3.34.0* Works a treat. Thank you! I wouldn’t be without it. Love it! 😁👍👍👍 ### 5/5 — Awesome company to use! *2026-08-24, version 3.34.0* I’m definitely satisfied with PIA VPN and if I have any issues it’s dealt with fast and reliably so I’m definitely recommending to others!!! ### 5/5 — Better then most *2026-08-24, version 3.34.0* Lets you stream better than most. Good price. Good protection. Give it a whirl. ### 5/5 — Good service *2026-08-24, version 3.34.0* It is nice using pia ### 5/5 — Appreciation *2026-08-24, version 3.34.0* Great service n protection ### 5/5 — Protection Yes ! *2026-08-24, version 3.34.0* Great service, keeps us safe on line and reduces all the junk and marketing. ### 5/5 — REVIEW *2026-08-23, version 3.34.0* EXCELLENT APP --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*