# VPN Express - Free Mobile VPN — user reviews > 1,344 indexed App Store user reviews of VPN Express by Shineway Information Limited, rated 3.70/5 from 949 ratings. - Source: https://appshunter.io/ios/app/vpn-express-free-mobile-vpn/id375584677/reviews - App overview in markdown: https://appshunter.io/ios/app/vpn-express-free-mobile-vpn/id375584677.md - Rating breakdown: 5★ 473 · 4★ 147 · 3★ 65 · 2★ 66 · 1★ 198 ## What do users think of VPN Express? Overall sentiment: negative **Pros** - 🚀 Works well - 🔒 Reliable security - 👍 Easy to use - 💡 Helpful daily/monthly rewards **Cons** - 🐛 Frequent crashes or connection issues - 🔋 Inconsistent performance - 👎 Lack of customer support - 🚫 Incompatible with newer iOS versions **Commonly reported bugs** - User authentication failures - Inability to connect to servers - App crashing on launch **Most requested features** - Update app to support latest iOS versions - Improve server stability and connection reliability - Provide better customer support channels ## Newest reviews (10 of 1,344) ### 2/5 — Is not sending password reset email *2026-06-22, version 5.2.0* I’ve had this app for a few years now and normally I don’t have any problems. I got a new phone downloaded the app and it does not recognize my credentials so I tried to reset the password. And it is not sending the email to my email account so I’m not resetting the password. This is very frustrating. ### 3/5 — Update *2025-12-21, version 5.2.0* Should be update for next generation ### 3/5 — Sprachen *2025-07-30, version 5.2.0* Soweit so gut. Ich benutze dieses VPN seit glaub ich 10 Jahren, mal mehr mal weniger. Wo aber bitte bleibt das Deutsche update? Das letzte Update kam wirklich vor 8 Jahren 👎👎👎 ### 3/5 — 很早就使用这款产品。没有持续发展，好可惜 *2024-09-13, version 5.2.0* 可惜 ### 4/5 — Good *2024-07-19, version 5.2.0* ✌🏻g ### 1/5 — Can’t opened the app *2024-07-05, version 5.2.0* Wanna check my balance & it’s totally not working at all. Pls update ### 1/5 — Suddenly not working *2024-06-28, version 5.2.0* Status: Normal Quotas: 4.4GB Every time I try and connect I get the error message: “User Authentication Failed” (Was 5 Star now 0 as no contact info available no way to resolve) It’s been over a year now and they haven’t fixed the app. It looks like it’s been abandoned. ### 1/5 — Can’t connect to any server *2024-04-19, version 5.2.0* Can’t connect to any server, My account is normal and has more than 300G data.Please fix it ### 4/5 — App not opening *2024-04-16, version 5.2.0* App is not opening and crashing on load. iPhone 15 ### 1/5 — App not working *2024-04-09, version 5.2.0* App not working I had some GBs which was unused for a while for which I paid. Lately I didn’t use this app for 2 years . I came back to this app only to know that it crashes. I even reinstalled the app and restarted my phone. If anyone is reading this - don’t bother. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not Working *2026-06-23, version 5.2.0* I paid for one month subscription but only used it for 5 minutes and then it never works again. It always says the connection to VPN servers was denied. There is no way to request refund. ### 1/5 — 一坨 *2025-08-29, version 5.2.0* 差差差非常差跟他妈地摊货一样。 ### 1/5 — Too many Bugs *2025-05-13, version 5.2.0* I think yall need to fix your bugs I have been using it before and it works well and all of sudden I think since 2024 it stopped working once you click on the app it opens and closes by itself. It doesn’t even display. Maybe Apple should delete it from the AppStore since it’s useless and not working and I bought an unlimited subscription to use now it’s useless and my money is gone. ### 1/5 — Can’t connect anymore *2025-04-14, version 5.2.0* VPN was great for years, but since January 2025, I can’t use it anymore, always get a message: user authentication failed. But I can still get Rewards, so it’s the right authentication. Sent multiple emails since February and never got a reply. ### 1/5 — Does not have update for new iOS *2025-03-14, version 5.2.0* Tge program was working fine on my iPhone X with iOS 16 , now after i got my mew iPhone 16 with the new iOS 18 , the program (App) not working with black screen and crash Need to have update or removed from the app store ### 1/5 — 基本不能用 *2025-01-03, version 5.2.0* 基本上连不上，一年能连上的次数屈指可数 ### 1/5 — Gone downhill *2024-12-21, version 5.2.0* Renewed subscription and just doesn’t work now ### 1/5 — App not working *2024-10-20, version 5.2.0* I phone 15 keep crashing!!? ### 1/5 — They stopped updating 8 years ago *2024-10-04, version 5.2.0* I bought a ton of minutes with this AP, but they stopped updating the app 8 years ago, so my paid unused minutes are now useless! The app is incompatible with the current releases of iOS, so it crashes every time I try to open it. ### 1/5 — It’s not working on my iPhone 15pro *2024-09-08, version 5.2.0* I can download the app but when I tried to launch it, it quits. ## Most praised reviews (10 highest-rated) ### 5/5 — Great OG VPN *2025-12-21, version 5.2.0* This is a great VPN I have been using for a really long time. Maybe more than 15 years. It’s pretty bare bones but it does give a small block of data for free and it also lets you do a lucky draw daily weekly and monthly to get more MBs. ### 5/5 — good *2025-09-14, version 5.2.0* iOS6都可以用，好评！ ### 5/5 — Great app *2025-09-06, version 5.2.0* Been using VPN express on and off for around 13 years now, all servers work fine for me, never had any issues setting up and connecting. Can even use account to setup and sign in on devices without using the app. Always Nice gaining free data from time to time with the daily/weekly/monthly draws. Definitely recommend this VPN app👍🏻 (always been reliable) thanks guys. ### 5/5 — Now working *2025-09-05, version 5.2.0* Suddenly this started working. with the newer IOS. not sure how / why but good it’s working ### 5/5 — ios 18.4.1 *2025-07-23, version 5.2.0* Hi. i have an vpn express account. i just updated from an iphone xr to iPhone 16 plus. new phone ios 18.4.1 app vpn express is crashing. guessing it’s too outdated for new phones? ty ### 5/5 — Best VPN *2024-07-04, version 5.2.0* The only one you need when you travel. You can’t beat the rewards that you get every day. ### 5/5 — I’m using this app since 2010 *2024-06-17, version 5.2.0* I’m using this app since 2010, But this month June 2024, I'm using iPhone 15, it’s Hanging!! ### 5/5 — Great app *2024-04-26, version 5.2.0* Been using VPN express on and off for around 10 years now, all servers work fine for me, never had any issues. Definitely recommend this VPN app👍🏻 ### 5/5 — ‏ application stop working *2024-04-20* Dear developer, you have one of the strongest VPN service but from several month your application stop working. I’m trying to remove an application so many times but no benefit so we need your help to fix this problem with iPhone 15 ### 5/5 — good *2024-04-08, version 5.2.0* good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*