# VPN-Fast & Secure by Safehouse — user reviews > 60 indexed App Store user reviews of VPN by Safehouse Technologies, rated 4.50/5 from 44 ratings. - Source: https://appshunter.io/ios/app/vpn-fast-and-secure-by-safehouse/id1206852049/reviews - App overview in markdown: https://appshunter.io/ios/app/vpn-fast-and-secure-by-safehouse/id1206852049.md - Rating breakdown: 5★ 32 · 4★ 8 · 3★ 2 · 2★ 0 · 1★ 2 ## Newest reviews (16 of 60) ### 4/5 — Feedback *2025-05-04, version 10.0.3* The app was working well before, but recently lags, freezing and disconnects in several servers, the developer needs to check on this ### 3/5 — Overall good not best *2025-04-05, version 10.0.3* I buy this vpn for bgmi because i m not in india i m living in uk in game i m getting 130 ping ,Which is ok not great i hope the improve the server for game Secondly I can’t use this VPN for jio hotsar , But you can use nord vpn for jiohotsar which is disappointing for me , If you ok with this then u can purchase ### 4/5 — Network *2024-05-04* I would like Bodyguard to upgrade network stability like previous years, unlike previous years this years network is not too quiet good. I request Bodyguards to pay more attention in the network stabilization and monitoring the merits and the demerit of the network compared to last years. My network and phone works better without connecting to bodyguard and when connected to bodyguard my internet connection started getting slow…. My internet speed run much better without connecting to bodyguard. What is happening plizs need immediate assistance. **Developer response:** Hi, thanks for your feedback. We would need to speak with you to better understand the problem you encountered. Please contact us at insupport@safehousetech.com/8448445527 so we can help resolve this issue. ### 3/5 — Cannot fully prevent Phishing Attacks *2023-12-14, version 8.1.1* I have below concerns regarding Safehouse 1) WhatsApp not covered as a part of security. I experienced security breach. On deep investigation realised it happened malware spread through WhatsApp 2) When VPN is on, unable to browse websites.. Even App performance slows ### 5/5 — Issues resolved *2023-10-04, version 8.0.0* My problem has been resolved immediately online by Parvinder ### 5/5 — Bharat *2023-09-19, version 7.4.0* It was nice experience and special thank to Mr.Shivendra for the great support provided during the app purchase , thank you much ### 5/5 — Excellent support from BG supporting team *2023-09-09, version 7.4.0* Had issue with login. Was fixed with live chat. Quick response. ### 5/5 — Good service team *2023-09-06* I had an logging issue and I raised a complaint. Within few hours customer service team had contacted me and resolved my issue. Good service team👍 **Developer response:** Hi, we are glad to know that our support team was helpful. A big thank you from our support team ### 5/5 — Great app, great support *2023-08-25, version 7.3.0* I am happy using the app, no delays on VPN. Great help from customer service who guided me through the whole process. ### 5/5 — Excellent customer care service *2023-07-27, version 7.1.1* Excellent work by shivendra thank you ### 5/5 — Customer service *2023-05-27* I raised a ticket as i was facing an issue within the app. The customer team was very quick to address the issue and help me through and resolved the issue **Developer response:** Hi, glad to know you find our support team and application helpful. A big thank you from our support team. ### 5/5 — Very fast app *2023-05-27, version 7.0.0* Fantastic app which allows almost instant connection and easy to use interface. Always reliable and helps to protect you online. Many other supporting features to help with data privacy. Highly recommended. ### 5/5 — Awesome customer service *2023-05-12* Thank you for your help. I like the customer rep contacted me in a moment. I appreciate my customer representative Akhila who was very professional and handled all my concerns with patient and resolved them very quickly 🥰 **Developer response:** Hi Balamurugan, glad to know you find our support team and application helpful. A big thank you from our support team. ### 5/5 — Great customer service and follow up *2023-05-11* My vpn id was clashed with some other user and was not able to use it. Contacted customer care service regarding this. Immediately the matter was investigated as soon as evidence was provided they activated my vpn same day with in few hours. Appreciate ur service provided BodyGuard team. Thanks. **Developer response:** Hi Gabriel, glad to know you find our support team and application helpful. A big thank you from our support team. ### 3/5 — App not working *2023-05-06* After the recent update the app is not working at all. Initially it got stuck on loading the locations or it wont connect to a vpn. I reinstalled the app not it get stuck on the plans page even though I have an active plan. I can go ahead of that and it is stuck loading. Not able to use the app at all. **Developer response:** Hello Niganya, we sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at insupport@safehousetech.com Thank you! ### 5/5 — Body guard *2023-05-04, version 6.1.1* The technician was very helping in helping me secure my mobile against threats highly recommend the app and service ## Most critical reviews (10 lowest-rated) ### 1/5 — Network issues in Singapore vpn *2024-05-19, version 9.0.0* For more than 3 days I am facing unstable network in Singapore vpn while playing pubg game .it was not in previous update ### 1/5 — No free trial *2024-05-03, version 9.0.0* It says 7 days free trial when u try to puchase it does not show that u will get free trial ! ### 1/5 — Worst App ever they help only till they receive money in account *2023-11-16, version 8.1.0* Worst app never. Guys don’t ever fall for this. It doesn’t work always reconnects in a day Atleast thrice u need to delete app and down coz it says reconnecting. Waste of money I would say. When u call them they deny to rectify the issue saying it’s not the shift time . ### 1/5 — App not working since the latest update *2023-05-07, version 7.0.0* Not able to connect to any server. After opening the app everything is stuck at welcome screen. It takes a long time to go to starting page and then keeps loading to connect to the server. Last update is terrible ### 1/5 — Useless *2023-04-01, version 6.1.1* Yes, simple tool, doing nothing, only one server it’s showing, only India, when I traveled another country, I can’t select any other location for vpn, Indian server just works in India ### 1/5 — Bad, very bad n looting by fooling *2023-02-18, version 6.0.2* Ita worst app i felt looted A person sold the card explained me that all international area will route all call th. INDIA no charges for internet calls etc buy it didnt work and i got to know that my mobile service provider charged 800/- already for 5 days in Veitnam ### 1/5 — Not worth the money *2022-09-02, version 5.8.0* I can only get the top two options which is threats and tracker. I tried reaching out to support for help and didn’t solve any issues. I just want my money back ### 1/5 — I cannot even login *2021-11-06* Hi, I have setup a user account and password and even though my password is greater than 8 characters it doesn't let me login! Also when I try to reset the password, it keeps saying link expired when I submit the new password. This is a really bad setup and discourages people from wanting to continue with the app. Please iron out such basic initial issues. **Developer response:** Hello hellscalvin, we are very sorry to know about your experience. Please drop an email to insupport@gmail.com our support team will assist you. Thank you! ### 1/5 — Doesn’t login even though I enter correct credentials *2021-11-04, version 5.6.4* I have reset my password five times. I’ve noted down each character and entered the password correctly, and I still got the incorrect password error. Once an app is opened, one should feel like using the app more. But the moment I open this app, I feel like uninstalling it. This is the worst app I’ve ever come across. ### 1/5 — Totally a waste of money. *2020-08-10, version 4.2* I have been using this VPN from past 2-3 months and I don’t remember even a single time when it worked without complaining/ reinstalling/ logout - login etc. I mean I purchased to use it and not experiment on it. Although they refunded money but since the review is for app, it isn’t worth at all for IOS users. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent *2025-12-16* Works fine in both mobile as well as web browser ### 5/5 — Feedback *2025-11-01, version 10.1.2* The application gives me excellent protection while I Am on the inter ### 5/5 — Great app and good customer support *2025-01-07, version 9.2.2* Best vpn and great price for yearly plan and many country severs we can connect, app works well . Customer support also good. ### 5/5 — Excellent support and services *2024-06-23, version 9.1.1* The team is there to assist you for your queries, in my case they helped me resolving my issue even on sunday. Much appreciated efforts and the services as well. ### 5/5 — Amazing App!!!! *2024-04-22, version 9.0.0* Hello there, So I reached out to customer service regarding a problem I had with my subscription I payed for that is Valid through July 2024. They reached out to me immediately via WhatsApp and resolve the issue and help me to log back in. I would highly recommend downloading Safehouse if you want to have peace of mind while browsing the Internet, securely and safely. Thank you so much!!!! ### 5/5 — Best VPN *2024-04-09, version 8.1.3* I was suffering unable to connect with internet during VPN use and safe house team resolved the issue on call and best team. ### 5/5 — Good security software with a better tech support team *2024-04-01* The safehouse bodyguard software provide the best service and consultation for any app related problems and concerned VPN issued if faced by any customer after the purchase. The app runs other important features too along with the VPN which provide better security for our device. Glad to be a customer of such, as the name itself implies it’s a safehouse for our device to tackle the rising cybersecurity issues customers face often. Thank you for the software. **Developer response:** Hello Deepak, we are really happy you like our application and it's features, thanks for your ratings and feedback! ### 5/5 — Excellent Support - 5 stars *2024-02-07* I had raised a couple of tickets with Shivendra Bharti from customer support. He was able to grasp the issue immediately and provide resolution to both issues very quickly using call as well as chat very well. Great ability to listen to customer and assist with precise resolution in timely manner. Fantastic ! Great Job! **Developer response:** Hi Rajesh, we are really happy to know that our support team was helpful. A big thank you from our support team :) ### 5/5 — Regarding my vip plan *2023-12-09, version 8.1.0* I had a ticket regarding my vip plan and Mr Dhananjay one of the customer representative helped me out with the issue within some time ### 5/5 — Great service *2023-11-30* When I faced a problem , I just mentioned it in the chat only. then the representative called me back and immediately solved it…. Great service from them… **Developer response:** Hi Billix, we are glad to know that our support team was helpful. A big thank you from our support team --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*