# VPN One Click: Connect Fast — user reviews > 253 indexed App Store user reviews of VPN One Click by Kryptotel fz llc, rated 4.00/5 from 578 ratings. - Source: https://appshunter.io/ios/app/vpn-one-click-connect-fast/id480454364/reviews - App overview in markdown: https://appshunter.io/ios/app/vpn-one-click-connect-fast/id480454364.md - Rating breakdown: 5★ 392 · 4★ 38 · 3★ 26 · 2★ 16 · 1★ 106 ## What do users think of VPN One Click? Overall sentiment: negative **Pros** - 👍 Great support - 👍 Useful customer service - 🚀 Works very well - 🚀 Reliable - 🔒 Safe and secure **Cons** - 🐛 Doesn't work - 🐛 Connection issues - 🐛 App not working after update - 🐛 Subscription issues - 🐛 Unreliable - 💸 Overpriced **Commonly reported bugs** - App not connecting - Subscription not recognized - Frequent disconnections **Most requested features** - More server locations - Faster connection speeds - Better compatibility with streaming services ## Newest reviews (10 of 253) ### 4/5 — Great support *2025-03-13, version 4.6* I’ve been using for a few years now and haven’t had a problem with the connections and there are sufficient of them for the countries that I require. I was also pleasantly surprised at how quickly their support reacted when I did have a problem with my account subscription. Their initial response to my email was in minutes and the problem was resolved in a couple of hours. ### 4/5 — Resolved *2025-02-13* The app is being upgraded and working well ### 4/5 — Update on Review *2025-01-28, version 4.5* Had difficulty when the change happened but it works now, used to be able to use the account on every device and now it tells me i can not. +4 stars work working -1 star for PIA ### 1/5 — App won’t load *2024-12-10, version 4.1* The app doesn’t work anymore after the update and Apple Store won’t refund my subscription for a dud app. Fantastic trap. ### 5/5 — A new update to app - just email them if you can’t connect *2024-12-09, version 4.1* Have used vpn for quite a few years . Recently couldn’t connect at all. Contacted vpn one click and they walked me through the update and connected me back to my account with a free months membership too. All working fine now. Happy to have the added protection when I use it abroad every month . Keep on the page when you contact the bot. Then you’ll receive assistance . ### 2/5 — No connection *2024-12-09, version 4.1* I have just a few hours ago downloaded the app and paid for a full year and I can't even connect now.Why did it work during the trial week but not now.Very annoying and disappointing.Am so angry now that I would like to cancel and get my money back. ### 5/5 — Overall product rating *2024-12-08, version 4.1* A very good product and great value for money. Quick to establish link and stable connections. The customer support is also excellent with an extremely quick response time and follow up. ### 5/5 — Helpful team *2024-12-08, version 4.0* Following the recent Apple update, I was unable to use my account or have my subscription show. The team were very helpful and sorted the situation out without any fuss. ### 1/5 — Latest update utterly broken *2024-12-08, version 4.0* I have been using this for years very happily but he latest update is completely hopelessly broken. It has forgotten I am a subscriber and I had to subscribe again. Even then it still didn’t recognise my subscription- so I have paid twice for two subscriptions - neither of which I can use. I am left with a very poor experience and loads of unwanted ads. I have cancelled both my subscriptions(!) and am looking for an alternative. What a shame. ### 5/5 — Support helpful and friendly *2024-12-07, version 4.0* Achille helped fix a login issue I had promptly and efficiently coupled with a friendly manner. ## Most critical reviews (10 lowest-rated) ### 1/5 — It doesn't work *2025-12-21, version 4.9* I don't recommend it at all. I bought it for a whole year and without interest and my money was not refunded. ### 1/5 — Dissapointing *2025-06-15, version 4.9* Doesn’t work. Annual subscription should allow free server service, it doesn’t work. The 1/3/12 m subscription service registered payment on apple, but the app didn’t recognise membership status and hence no premium servers service worked. Waste of time. ### 1/5 — Dont buy it ! *2025-02-10, version 4.6* I ve done a membership before checking if the vpn is working! But surprisee , is not working at all ! Dont spend money on this app! They are not even respond at the emails ### 1/5 — Hopeless *2025-01-02, version 4.3* I’ve been using this VPN for years without any issues and always recommend it to friends. Since the last update it would not connect so I contacted them through the app which they resolved quickly, unfortunately the next day it would no longer connect. I contact them again but they haven’t resolved it this time. I uninstalled and reinstalled but now the app will not open. Shame that a good VPN has been ruined and I have to find an alternative. ### 1/5 — Update for iPad *2024-12-28, version 4.3* Still not working after 2 weeks - very poor. ### 1/5 — Getting Ripped Off *2024-12-19* I am writing this review put of frustration. I have been with this VPN service for quite some time now, up until this summer it worked well. Then nothing worked other than failed notices. Then a change happened and i have lost service 2 months into an annual renewal,this was 3 months ago. I did contact the developer and was asked to start an account, i did and out of frustration re-subscribed with no service.I think I’ve been ghosted by the developers service dept now. I truly enjoyed using this vpn for streaming and would appreciate its return given that NORD VPN works great but I believe the cost is outrageous. ### 1/5 — Garbage. Just doesn't work. And no app support *2024-12-16, version 4.2* All the servers stopped working. So I deleted the app and reinstalled. But now when I try to "restore purchases" it just says "server error". Doesn't matter how many times I try. ### 1/5 — Lost a loyal customer *2024-12-15, version 4.2* I have been using this app for over 10 years since the last update the app is not working neither on the iPad or iPhone If it isn't fixed very soon i will sadly leave an app i loved and enjoyed for many years ### 1/5 — Upgrade failures *2024-12-14, version 4.2* This app upgraded and I was told when the upgrade didn’t work that they have a problem. However, after two weeks of asking how and when the problem would be resolved I was told to cancel the app. Not very professional, in fact very unprofessional. I have used the app for over 6 years and they simply ignored, or didn’t have the knowledge to correct the situation. This group consists of amateurs at best seeming to not need or have the time to solve the mistake they made in their upgrade. I can no longer recommend One Click. I found a much better solution. Should have cancelled immediately instead of believing their story. ### 1/5 — Bought a subscription but it won’t connect *2024-12-12, version 4.1* Bought you monthly subscription but it not connecting ## Most praised reviews (10 highest-rated) ### 5/5 — Great Support *2025-09-23, version 4.9* I had an issue unable to access a site and their support was fast and able to resolve my issue. ### 5/5 — Great customer support *2025-08-24, version 4.9* App works very well and the customer support was very kind and efficient! ### 5/5 — Great service *2025-08-08, version 4.9* I have been a customer of this great app since 2013 it is easy to use and great value for money. I recently had a slight issue with logging on. I contacted customer service and they were so attentive, helpful and informative and resolved the issue for me in no time at all. What a great back up team. Thank you ### 5/5 — Fixed my account with ease ! *2025-07-31, version 4.9* Just a huge thanks to Favour E for sorting my account out - had a long issue and they fixed it within 30min ! Plus great customer support and speedy response happy to be back on One Click ! Many thanks again 🙏🏽 ### 5/5 — Best one *2025-03-22, version 4.6* The only VPN that provides Russian IP. Safe, fast, big choice of countries. Nice and professional customer service. ### 5/5 — Great customer service *2025-01-12, version 4.4* I have used VPN One Click for many years, I had a problem when I transferred to a new iPad and the VPN didn’t copy over correctly. Their customer service was really helpful and didn’t make me feel like a complete idiot! Talked me through how to fix the issue, now working fine. I highly recommend this App, it does exactly what it says it will do. ### 5/5 — Great help *2024-12-27, version 4.3* Very good and fast response. Great help so easy back up and running. Thanks. ### 5/5 — Useful customer service *2024-12-23, version 4.3* Been using the app for years, works really well. Customer service very responsive and helpful in case of trouble. ### 5/5 — Good *2024-12-22, version 4.3* Great program with continuous updates and good follow-up from technical support. ### 5/5 — Service *2024-12-12, version 4.1* Great for the price Never had a problem until last night Emailed them in the morning and it was up and running before lunch THANK YOU --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*