# VPN Shield Professional — user reviews

> 88 indexed App Store user reviews of VPN Shield Professional by Defendemus sp. z o.o., rated 4.30/5 from 139 ratings.

- Source: https://appshunter.io/ios/app/vpn-shield-professional/id1010611395/reviews
- App overview in markdown: https://appshunter.io/ios/app/vpn-shield-professional/id1010611395.md
- Rating breakdown: 5★ 106 · 4★ 8 · 3★ 4 · 2★ 2 · 1★ 19

## What do users think of VPN Shield Professional?

Overall sentiment: mixed

**Pros**

- 👍 Easy to use
- 🚀 Fast connection
- 🔒 Secure and stable
- 🌍 Works globally
- 💰 Affordable
- 💻 Multi-device support
- 😊 Good customer service
- 🌟 Reliable service
- 📱 Works well on iOS
- 👍 Recommended by users

**Cons**

- 🐛 Connection issues
- ❌ Does not work in China
- 💸 Charged for no service
- 🐌 Slow speeds
- 🚫 App stuck on boot/logo
- 💳 Payment issues
- ⚠️ Unreliable
- ❌ Cannot download
- 📉 Poor performance
- 🤔 Expensive

**Commonly reported bugs**

- Cannot connect after renewal
- Overcharged for subscription
- App stuck at boot page
- App stuck at logo
- App does not work well with other apps
- Cannot connect all the time
- App does not start
- Showing problem in widget screen
- App stays in open interface
- Win system cannot connect
- Phone cannot connect, frequently disconnects
- VPN server did not respond
- Accidental subscription, difficult to refund
- App cannot be downloaded
- App disconnects frequently and fails to reconnect
- Cannot connect unless 'always on' is enabled

**Most requested features**

- Apple TV app
- Support for Apple Pay

## Newest reviews (14 of 88)

### 2/5 — Unable connect

*2025-01-15*

after renewal.i cannot use it again after using it for one week

### 4/5 — Apple tv版本什么时候出

*2023-10-30, version 2.16*

如果出一个Apple tvos版就完美了

### 3/5 — Not starting

*2021-02-23*

For the last 4 months , the app stuck at logo and doesn’t work look like stuck, I removed it many times even thought my subscription ends in July 2021
Pls advice

**Developer response:** Please contact support from the app or by email support-team@vpnshieldapp.com and we will care about issue you explored. Thanks!

### 3/5 — xs无法正常打开

*2019-11-22, version 2.14*

每次打开都进不去主画面😭😭😭无法使用啊

### 3/5 — Traveler

*2019-09-23*

In countries where government blocks websites China, Ukraine - this app works 50/50. As well as many other vpn apps... internet providers are trying to block access to vpn servers. On some WiFi networks, especially public - it is not working. But this app still much better than others that’s 100

### 1/5 — Iphone xs cannot open the app

*2019-06-21*

the app stay in open interface

### 1/5 — 高いよ

*2019-05-10, version 2.14*

もう少し安ければ購入検討する

### 1/5 — 连不上

*2019-03-18, version 2.14*

win系统连不上，手机连不上经常掉线，没交钱快，交完钱就各种问题不断

### 3/5 — Moyen

*2018-11-30, version 2.13*

Ne fonctionne pas en Chine

### 2/5 — Not useful

*2018-08-02, version 2.13*

It always shows “the vpn server did not respond”...

### 3/5 — 我被自動扣款，我要取消訂閱，請與我聯繫

*2018-05-28, version 2.13*

我被自動扣款，我要取消訂閱，請與我聯繫

### 1/5 — It cannot be downloaded!

*2018-04-13*

Cannot be downloaded!

### 1/5 — 환불 하고싶다 진짜

*2018-04-10, version 2.11*

무료사용때 ㄹㅇ 잘되서 1년치 구매했구만 시발 하루이틀 되다가 연결 전혀안됨 12.16일까지 남았는데 아 진짜 사기꾼임 이거 지금 다른 vpn 구매해서 쓰고있음 다른건 잘되더라

### 1/5 — slow slow slow

*2018-03-08*

Can’t believe It’s not optimised for iPhone X! What are your developers doing?

**Developer response:** Please download latest available version. If problem occurs again please contact support team support-team@vpnshieldapp.com. Thanks!

## Most critical reviews (10 lowest-rated)

### 1/5 — Overhear payment twice.

*2023-11-11, version 2.16*

결재가 되었는데 구독이 안되는 걸로 나옵니다. 신속한 조치바랍니다

### 1/5 — Charge for no service?

*2023-02-19*

If the service has been dropped from Apple Store, why it continues to charge me on renewal of subscription?

### 1/5 — Do not purchase

*2022-11-20*

This app does not work very well when accessing other apps like BBCiplayer or Sky! They still can see that you are not it the UK and block access.

### 1/5 — Why can't I connect all the time?？

*2022-11-17*

Why can't I connect all the time???

### 1/5 — Stuck at boot page forever

*2021-04-19*

I paid but I cannot get the service

The app simply stuck at the boot page 98% time when I open the app. And most severs are unreachable most the time. And they wouldn’t refund me

### 1/5 — 被扣款了，但确显示无效的订阅需续订

*2020-07-05, version 2.15*

被扣款了，但确显示无效的订阅需续订

### 1/5 — Worst app

*2019-11-18*

Don’t waist ur time and money whit this F app

### 1/5 — Please update for ios 13，there is a showing problem in the widget screen

*2019-10-08*

Aa

### 1/5 — Application ne fonctionne pas

*2019-09-17, version 2.14*

J’ai payé pour un abonnement et l’application ne fonctionne pas.
Nul

### 1/5 — Unreliable

*2019-08-11*

In China for two days and still can open this app which I purchased.

## Most praised reviews (10 highest-rated)

### 5/5 — Top site

*2023-05-30, version 2.16*

Top one the best

### 5/5 — Good VPN

*2022-10-05*

I have been using this VPN for the last 8 years without any major issues. Once in a while it disconnects but over-ally it’s good.

 The support team has also been helpful when I contact them for support. Unfortunately, for the last 5 days I have not been able to connect to any of the servers… while in China. I also contacted the support team twice but to no avail.

### 5/5 — 👍👍👍

*2021-11-25*

Good !

### 5/5 — Easy to use

*2019-11-24, version 2.14*

Great product. Stable and easy to use.

### 5/5 — Приложения плохо запускается

*2019-10-17, version 2.14*

Хороший vpn ,год назад пользовался ,потом перешёл на express vpn,но он часто не работает !!! Очень плохо подключается ,и ещё очень дорогой !И вот я вернулся снова на этот vpn Sheald !!! Все другие vpn не работают !! А Ваш vpn sheald ! Работает прекрасно!! И дёшево !!! Но приложения иногда не запускается

### 5/5 — Simple easy to use and make you feel safe

*2018-07-15*

As an entrepreneur I travel frequently and need to access secure sites in public WiFi areas. VPN shield has always protected my access to these sites and ensured safe and secure transactions. 
Easy to operate set up and allows the use on multiple devices.

**Developer response:** Thanks!

### 5/5 — Great Service

*2017-10-03*

I am using their service from 1 year. It is good . Some times it gives us free 7/30days Subscription.i would regard to people please use their service ...

### 5/5 — Works fine

*2017-08-21*

Never had a problem connecting to the many countries it offered.  I'd say this is a fine product indeed.

### 5/5 — 朋友推薦，值得一試！

*2017-08-17, version 2.11*

在海峽左岸工作，很需要有適當的工具作為兩岸的聯繫；
這軟體需要付費，但是值得！
(才開始使用，幾個月後再回來寫心得 ⋯）

### 5/5 — Best Vpn ever

*2017-08-08*

I love this Vpn and great support team.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*