Poor technical support
Trying to get help via email problem not fixed
Response from developer
Hello, sorry to hear that you had an unpleasant experience with our app. You shouldn't pay anything during the trial if you cancel within the notification period. The trial can be used only for once. We would like to investigate your case and assist you accordingly. So, please contact us at support@madduck.co.
The Worst
Response from developer
Hello, sorry to hear that you had an unpleasant experience with our app. You shouldn't pay anything during the trial if you cancel within the notification period. The trial can be used only for once. We would like to investigate your case and assist you accordingly. So, please contact us at support@madduck.co.
Fraud
Response from developer
Thank you for bringing this issue to our attention. We apologize for any inconvenience you have experienced. Normally you shouldn't be paying anything if you cancel within the notification period. However you can get a refund. If you do not know the refund process of Apple subscriptions, you may contact us at support@madduck.com. We can assist you with the procedure. Kind regards
I can’t get into the app
Response from developer
Dear Pokemon FAN GOING THROUGH, Thank you for reaching out and sharing your experience with our app. We apologize for the inconvenience you've faced in accessing the app and the trouble you encountered after the free trial ended. We understand how frustrating this situation can be, and we'd like to assist you in resolving the issue. To address this problem, please contact our customer support team directly. You can reach them via support@madduck.com. Our support team will be able to investigate the matter further and provide you with personalized assistance to help resolve the login issue you're experiencing. We apologize for any inconvenience caused and appreciate your patience in resolving this matter. We value your feedback and are committed to providing you with a seamless experience using our app. Thank you for bringing this to our attention, and we look forward to assisting you in getting back into the app. Best regards,
leaves fake ads on websites
Response from developer
Dear 𝕟𝕖𝕞𝕦𝕣𝕚𝕟 (￣o￣) 𝒁𝒛𝒁, Thank you for sharing your feedback regarding our VPN app. We apologize for any inconvenience you may have experienced. We assure you that we take user feedback seriously and are committed to providing a reliable and enjoyable experience. We would like to investigate the issue you mentioned about ads on websites. Our app is designed to respect user privacy and provide a seamless browsing experience without intrusive advertisements. It's possible that the ads you encountered were not generated by our app but were instead part of the website's own advertising network. To help us resolve this issue, we kindly request that you provide us with more specific details about the websites and ads you encountered. This will enable us to investigate and address the situation appropriately. We appreciate your suggestion of using another VPN app, and while we respect your choice, we believe that our VPN app offers competitive features and performance. We continuously work to improve our services, and your feedback is invaluable in that process. If you have any further concerns or questions, please feel free to contact our support team directly at support@madduck.com. We are here to assist you and ensure your satisfaction with our app. Thank you for taking the time to share your thoughts. We value your feedback and will use it to enhance our app and provide a better experience for all our users.
