# VR Matkalla — user reviews > 25 indexed App Store user reviews of VR Matkalla by VR, rated 4.90/5 from 545 ratings. - Source: https://appshunter.io/ios/app/vr-matkalla/id1410647394/reviews - App overview in markdown: https://appshunter.io/ios/app/vr-matkalla/id1410647394.md - Rating breakdown: 5★ 489 · 4★ 42 · 3★ 7 · 2★ 3 · 1★ 4 ## What do users think of VR Matkalla? Overall sentiment: mixed **Pros** - 👍 Easy ticket purchasing and changing - 🚀 Prompt response and action via chat - 👍 App is easier than call centers - 👍 Cheaper than ticket machines - 👍 Best app to travel in Finland - 👍 Good app, easy to find trains - 👍 One of the best train apps seen - 👍 Great user experience - 👍 Super app for travel - 👍 Useful and precise for commuting - 👍 Nice layout, works well - 👍 Reliable for daily use - 👍 Nicely designed app - 👍 Looks and works great - 👍 Super application, enthusiastic **Cons** - 💸 High fare compared to other countries - 🐛 Can't login, link expired - 🐛 Session token not recognized - 🐛 Awful to type card number every time - 🐛 App doesn't remember card - 🐛 Can't sign in on new phone - 🐛 Error message every time - 🐛 Links unresponsive during registration - 🐛 Confusing UI, difficult to find routes - 🐛 Station closed without clear indication - 🐛 Impossible to find 'Change Seat' section - 🐛 No Apple Pay support - 🐛 Cumbersome payment without Apple Pay - 🐛 Repeated registration attempts fail - 🐛 Error message to call support - 🐛 Can't add website purchased tickets to app - 🐛 Can't log in, wrong email reported - 🐛 Confirmation email not received - 🐛 Difficult to register and create password - 🐛 Wouldn't add extra - 🐛 Couldn't find extra - 🐛 Didn't show booked ticket **Commonly reported bugs** - Login issues (expired link, session token) - Card not saved after entry - Registration link unresponsive - UI confusion for route selection - Station status not clear - Website tickets not viewable in app - Login failure with correct credentials - Confirmation email not delivered - Password creation rules not accepted **Most requested features** - Add Apple Pay support - App should remember card details - Option to input confirmation number for website tickets - Easier to find seat change section - Improve searchability of the app name ## Newest reviews (5 of 25) ### 4/5 — Hyvä mutta vaikea löytää tällä nimellä *2022-12-13, version 1.34.7* Sovellus toimii hienosti mutta nimi on todella hankalasti valittu : jos etsii rautatie-hakusanalla tai VR (virtual reality…) ei mitään mahdollisuutta löytää. Pakko hakea ensin netistä appsin nimi. Olisi kiva jos Valtion Rautatiet tms löytyisi ? Ulkosuomalaiset kiittää. ### 4/5 — Great app *2022-08-16, version 1.31* Nicely designed app. The only thing is that it’d be nice to be able to change the seat for a booked ticket from anywhere in the app where you can see your assigned seat. Instead of the blue pop saying ‘change in Change Seat section’ which is impossible to find in the app. ### 2/5 — No Apple Pay *2022-03-08, version 1.27* No Apple Pay supported, which make the payment cumbersome ### 3/5 — Can’t add tickets *2021-12-17, version 1.25.7* Can’t add a ticket purchased through the website to view on the app- there should be an option to input a confirmation number to view website bought tickets on the app. ### 5/5 — Top *2021-12-17, version 1.25.7* Super aplikace. Jsem nadšen. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t even login *2025-06-14, version 1.55.6* Tells me link has expired. And session token not recognised. Total waste of time ### 1/5 — Can’t sign in *2024-06-26, version 1.48* I had this app on a previous phone. On new phone (iPhone 15 Pro Max) downloaded the app and tried to sign in and just get an error message every time. Tried creating new user with different email - same result. An error message every time! I was hoping to purchase tickets before arriving in Finland so disappointed! ### 1/5 — Not working *2023-08-10, version 1.40.7* Downloaded. Tried to register but none of the links were responsive. ### 1/5 — Have never seen UI this confusing *2023-05-16, version 1.39* If you try to buy a ticket from Helsinki to Turku the app says the trip takes 3 hours and you need to do one switch. I arranged alternative transportation since I thought the direct route was temporarily closed. Later I learned that the direct route is still operational. It’s just that instead of Turku I need to pick Kupittaa (Turku) as my final destination. This was impossible to figure out with the app alone. There is some confusingly written small print about this when buying the ticket but definitely not something a normal user would notice. ### 1/5 — Buy ticket Turku-Tampere, Station Turku is closed!? *2022-09-23, version 1.33* Buy ticket Turku-Tampere, Station Turku is closed!? ### 1/5 — Terrible app *2022-01-10, version 1.25.7* Repeated attempts to register with no success. Receive error message to call support in Finland. Tried register using different email addresses ### 1/5 — Huono *2021-06-16, version 1.18.10* En pääsee kirjautumaan sisään, vaikka mull on vr tunnus. Se sanoo mull on väärä s-posti. ### 1/5 — Kirjautuminen ei onnistu *2020-11-17, version 1.12.27* Kirjautumiseen tarvittava vahvistussähköposti ei saavu. ### 1/5 — Terrible App *2020-03-07, version 1.7.12* Just trying to register and create password is hard. I tried multiple times according to their password rules and it never accepted any of them. Not worth it ### 1/5 — Worst app ever *2019-08-23, version 1.0.1210* Wouldn’t add extra - couldn’t find extra - didn’t show booked ticket - horrible ## Most praised reviews (10 highest-rated) ### 5/5 — Easy enough to use *2026-02-13, version 1.59.11* The railway system was a bit confusing since its new to me. But the app made purchasing and changing tickets pretty easy. ### 5/5 — very prompt response and action *2026-02-12, version 1.59.11* I had to cancel the booking due to incorrect data and I just used the chat interface for help and it was addressed quickly. The app is better than any call center. Service response is next to none. ### 5/5 — best app to travel in finland *2025-08-14, version 1.56.6* but the fare is very high compare to other countries. ### 5/5 — アプリは安くて快適 *2025-06-23, version 1.56.6* ハメエンリンナの友人に会いに行きました。2度目の利用ですが券売機で買うより安いし、カード社会の北欧ではアプリ使うのが一番楽です。 ### 5/5 — Aussi Traveller *2024-12-15, version 1.51.26* The best booking system and value for money travelling in Finland Highly recommended 🤩🤩 ### 5/5 — Good app *2024-07-05, version 1.48* Hi, your app is ok, it's quiet easy to find train and works very well. Apple pay is what this app is missing, type the card number every time I buy ticket is awful as the app doesnt remember the card even when there is an option to save the card for later. Please work on this detail and the app will be great. ### 5/5 — Easy to use *2023-06-12, version 1.40* I travel a lot through Europe by train. This App is one of the best I have seen so far. It is easy to use, all information is only a few clicks away and the user experience is great. Other train operators should take this app as an example of good and digital customer service. ### 5/5 — Super app *2023-04-06, version 1.38* A great app. Can buy tickets, follow route, change your seats, cancel and edit and even buy meals. App like this makes it much smoother to travel by train. ### 5/5 — Useful and Precise *2022-09-23, version 1.33* This VR app makes commuting between cities and towns so easy! It has a nice layout and it works really well. You can check the different timetables, buy your tickets (normal, student, +pet, +bike, etc) and be wherever you need to be, on time. Very reliable. I use it daily. ### 5/5 — Great app, only Apple Pay missing *2022-06-08, version 1.30* Application looks and works great. Unfortunately support for Apple Pay is missing and it is necessarily to add payment card manually. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*