# Vroom: Used Cars Delivered — user reviews > 50 indexed App Store user reviews of Vroom by Vroom, Inc, rated 4.70/5 from 35,058 ratings. - Source: https://appshunter.io/ios/app/vroom-used-cars-delivered/id1494048038/reviews - App overview in markdown: https://appshunter.io/ios/app/vroom-used-cars-delivered/id1494048038.md - Rating breakdown: 5★ 30,088 · 4★ 2,354 · 3★ 876 · 2★ 324 · 1★ 1,416 ## What do users think of Vroom? Overall sentiment: negative **Pros** - 💯 Great customer service - 🚀 Quick delivery - 👍 Smooth purchasing process **Cons** - 🐛 Unreliable registration and title processing - 💬 Poor communication and lack of updates - 🔧 Unresolved vehicle issues and repairs - 🕰️ Delayed and frustrating return/exchange process **Commonly reported bugs** - Inaccurate vehicle information and undisclosed issues - Inconsistent and contradictory information from customer service **Most requested features** - Improved communication and transparency throughout the process - Streamlined registration and title handling - Better post-purchase support and warranty coverage ## Newest reviews (12 of 50) ### 1/5 — Purchased August 2021. Title and registration still incomplete! *2022-03-21, version 2.0.3* I purchased my vehicle and received it August 27th 2021. I went through 5 sets of temporary tags. I have called every 48-72 business hours since my 1st temp tags expired. It’s a Full Size Subaru Ascent and now it sits in my driveway unable to be driven because my 5th set of temp tags expired January 22nd. No help with just getting everything sorted out to fix, zero help with a rental vehicle. I make payments which are more than $600, I have car insurance for it and I pay $30 a month for unlimited car washes. Supervisors have been informed. Tickets and cases have been created weekly and no one calls back and no one does anything. Carol is assigned to fix this since the beginning and I have her email since all the employees I’ve spoken to say she’s in charge. She has zero times responded to calls or emails, she has never reached out. This has been a nightmare. I called back today since the last time I called in was March 17th and today is March 21st. All they did was check on the notes to see…. Yes sir nothing has been done still, so all they added was a complaint I guess. I’m less than a week away from it being 8 months of no resolve. I hope this helps! I wish I was warned! ### 1/5 — Really bad service *2022-01-31, version 2.0.1* This is the most unprofessional company, they are amazing with the times when they are picking up your vehicle, but they don’t care anymore about the payment. I sold my truck and they pick it up in less than 24 hours. ( that was fast ) after picking up the truck, they told me the payment will take in the worse case 72 hours. I have being waiting for 2 weeks and nobody answer my questions, they keep transferring your call in to a different departments and hang up on you, they keep sending emails to there departments but everyone know about the payment and everyone apologize but the only department who can fix the issue never answer or if you’re lucky and they do answer, they hung up on you right away. CarMax is way better option than this or even carvana ### 1/5 — Customer Service *2022-01-25, version 2.0.1* Would not recommend going through vroom. Our car showed up with a broken power lift gate and a ticking sound in the engine. Took it into the shop and it came back with nearly $5,000 worth of repairs including simple things like black transmission fluid and a tail light out. If they truly do a 150 point inspection this car would have never passed. It has been an absolute disaster trying to get it fixed through vroom. I’m very disappointed with their service. Everything was great up until we signed the paper work for the car. After, that customer service treated us awful and been very unresponsive. We have had to call and email over 100 times with no solution. I’d rather deal with a dealership at this point. ### 1/5 — Nightmare end please! *2022-01-25, version 2.0.1* Contacting the BBB and filing a complaint is about the only way to get anywhere with this company! All I want is for my car to actually be delivered! They have my trade in title so I can’t drive my truck anymore and I’m on my 5th delivery date AFTER the original delivery date for the new car! I have been told 3 different states the car is in, they sent the wrong car to my last mile hub a week ago and I’m starting to think it really is a scam! If you are someone that put 5 stars your a paid actor or work for vroom, period! In 3 weeks haven’t received any emails, calls, or updates on anything! The “vroom hub” on their app has never shown my purchase or anything for that matter and they have been told that for a month! The people who answer the phones are place holders just to shut you up with lies and some even hang up on you while “transferring” you! At some point these people won’t have anyone else to scam or lie to and will go out of business! Keep reporting them, I’m about to take this issue to the next level with legal! ### 1/5 — Worst Experience Of My Life *2022-01-20, version 2.0.0* I purchased a 2015 Honda CR V with 23k miles. It took almost a month for delivery, it was delivered to the wrong address, there were numerous spots of damage (unreported and not indicated), severe tire rot on all tires, poor alignment, the list goes on. I made the purchase September 24th 2021. It is not January 19th, 2022. I have not received my registration. I have exhausted all temporary tags and can no longer get anymore. I have called, emailed, messages on Facebook, and commented on Facebook pleading for help. I have contacted my county and there is nothing that can be done. I have been driving my vehicle illegally because I have no other option. I wish I never heard of Vroom and cannot wait to completely wash my hands of the company. I have cancelled a couple road trips because of this registration. I NEED MY REGISTRATION!! ### 1/5 — Worst customer service ever *2022-01-10, version 2.0.0* I bought and paid for a vehicle on December 17 ‘20. After seeing a Vroom commercial during an NFL game. Like a sucker I downloaded the app, bought the vehicle, wired $34,800. As of today I still know nothing about when or if the vehicle will arrive, that was 3 weeks + 3 days ago that I sent my money and spoke with a Senior Sales Specialist. I received one email last Friday from their hub coordinator in Southern California stating that she will “reach out to their transporter for info” that’s it. No delivery date, no reassurance, certainly no confidence from me. It’s very difficult to actually speak with a live person at this company, I’ve spoken to 3 different people after dozens of calls. Nobody knows anything, no real information is shared. Buyer beware. ### 1/5 — No contact and delivery was a horrible experience *2021-12-31, version 2.0.0* When I made the initial hold, someone called me in 3 minutes. After that, I never heard from another person. The contact and updates were horrible. I never heard from anybody in regards to the status of my purchase. Eventually after calling, I was told the car was at a hub waiting for delivery. I was told the delivery would be by December 6. On December 6 there was no vehicle delivery. I called and was told they’re still prepping the vehicle and they’re trying to contract with someone as I was outside of their standard delivery area. On the 12th someone contacted me for delivery. They said they couldn’t deliver to my house. I paid $1000 for the deliver and I couldn’t get it delivered to my house! Then, the car was dead. I guess prep did not include keeping the vehicle charge. Now I’m concerned as the owner manual said never let it go to zero as this could damage the batteries. The delivery driver did charge it which I ended up paying for. He said I should get the fee back from Vroom, but the $12 is not worth the fight and hassle of waiting for someone to answer the phone. I do like the car and I’m overall happy with the vehicle. I just wish I could’ve bought it from a different company. ### 1/5 — Terrible Customer service *2021-12-27, version 2.0.0* Don’t get this app or buy any cars from Vroom. Just trust me you’ll thank me in the end. These guys are incompetent they’ll damage your car before it’s delivered. They will delay everything because they can’t keep track of their own paperwork and of course like what other people are saying they’ll put you on hold for 2 hours just for a simple question. Nobody knows anything, the prices they sell their cars for are not the real price which will mysteriously increase. (Even after you don’t get any of the protection plans) Dealerships are bad but at least you can examine the car in front of you. It took a month before I heard anything about my car and when they called me for the delivery it was just to tell me it was damaged from transport. So F these guys. If you do go to a dealership at least when the idiot salesman can be punched in the face by you. So Vroom will steal your money too. That whole return your car for free bull**** is a scam from reading the fine print. They will keep the “vehicle hold” $$ and give you the rest of your down payment back. So you could be out $500 or more. ### 1/5 — Customer Service is a joke *2021-12-25, version 2.0.0* I got preappeoved through one of their “many” lending banks and went through the whole process. The guy tells me that I can’t move on with that bank because Vroom doesn’t use it as a lending company.. though it says on their app and website that Westlake Financial is one of their lending companies. Btw I had to pay the holding fee just to get the application process. Now after talking with this guy who doesn’t know anything about selling cars or anything about the company he works for, he gets all my info and puts me on hold for an hour. Get him back on the phone he says it’s not going to work and I push back at him saying I’ve already been pre approved I can send him the email stating said deal. Guy told me he had to talk to his supervisors and he would call me back. It’s been two days and 250$ for a hold on a car that customer service won’t even get back with me on. This company is a joke don’t waste your time. ### 1/5 — Run. Run fast. Run far. Get away from here!! DON'T DO IT!!! Fine another dealer. *2021-12-23, version 2.0.0* Seriously, don't even download the app. This experience has been dreadful for us. We started the process of purchase and trade-in on October 9, Vroom got their the money on October 14, gave us several lies and nuggets of misinformation. Today is November 4 and we still don't have our new vehicle - THAT IS PAID IN FULL!!! No way would I ever do this again. I got to the point where I finally sent an email to the CEO and the "Chief Experience Officer"about my experience. They cared so much try stuck someone in it from the "Executive Escalation Team" without any word from either of them. If I could give Vroom negative stars I would. Run. Run fast. Run far. Get away from here!! ### 1/5 — Awful customer service *2021-12-22, version 2.0.0* Like everyone else everything was fine when purchasing the vehicle. When I received the vehicle the seats were extremely dirty and when I let them know they said they will get back to me but never have. Along with the title! I have yet to get my title for a vehicle I paid CASH for. Now my temporary-tags on the vehicle have expired so I can’t drive the vehicle till I get the new ones. I called last week and someone told me it would be 24-48 hours and then I would get the new one. Which was a lie because I haven’t gotten it and every time I call I’m waiting for 30+ mins to talk to someone about this issue and each time sorry someone will call you back. Note- they do NOT. Then I was told it went to the wrong department and now it’s in the right department. I mean honestly what kind of business is this?! I was so excited at first but now I tell everyone who is looking to buy a vehicle to go elsewhere. ### 1/5 — Shady company *2021-12-15, version 1.29.1* Clicked to purchase a truck on 1 Dec. by 15 Dec, they still hadn’t shipped any contract to be complete. Any documents they requested on my end was uploaded within an hour of request. At the 2 week mark they still hadn’t completed the contract. I asked when I could expect the del to be over and the truck to be delivered, the said 29 December was best case scenario. A MONTH to do what a dealer does in 3 hours. I cancelled my deal and called my bank to ensure no funds would be sent to them since the had the funding request page from my bank. I asked for my $249 deposit back and they are refusing. It’s “non refundable” even though they are at best incapable of completing a task in a timely manner or providing you with any updates along the way. I did more research, they have an F rating with the BBB. DO NOT USE VROOM. Choose carvana or go to a dealer. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible company *2022-11-23, version 2.2.4* Purchased a car from Vroom. Vehicle arrived with a completely shot battery. Vroom agreed to reimburse me for a battery. Purchased battery, submitted receipt, was told 7-10 business days before I would receive a check. Once the car was running, other undisclosed issues were discovered. Vroom again agreed to cover the repair costs. Take the car in for service and their payment never went through. Every service rep I’ve spoken to has provided different information and not a single piece of it has been true. I ended up paying for the repairs out of my own pocket when I have in writing they would cover them. DO NOT USE THIS COMPANY. Do research, they are being sued in Texas for their horrible business practices. ### 1/5 — I don’t recommend them, bad experience throughout. *2022-11-02, version 2.2.3* I bought a car from Vroom and it has been a bad experience from the beginning. First, they were having issues with the online payment system and I had to send a wire transfer that ended up being more expensive, then it took months to get the license plate and since we couldn’t get a temporary one because we exhausted the amount of temporary plates they had to rent us a car. Next, they told us the car had new tires, however one of the tires started having issues so we took it to the tire shop and they told us that the tire had an old repair that was leaking, so they definitely weren’t new and now, it’s been 8 months and we’ve had to take the car to the repair shop more than 4 times for different issues. I don’t recommend them. Save yourselves many headaches. ### 1/5 — Registration *2022-09-30, version 2.2.1* I have been waiting over a year for registration/license plates for car!!! First they delivered a car side swiped !! Then they exchanged it for a car that had no title and just could not be registered period for some reason !! So now they finally exchanged car for one with registration. I know cause it was sent to me with all the purchase paperwork and I signed it and sent it back. Now this is end of communication by Vroom and they will just avoid you for how ever long it takes till you sue them I guess. Apparently that’s the only way to get the deal finalized and get a license plate ! My temp plates have been expired for going on 3 months with no call or attempt by them to even get permanent license plants or even get a extension on temporary license plates. So before anyone buys from Vroom just know you will be ignored and blown off once car is delivered if you even get what’s advertised!! ### 1/5 — DO NOT USE VROOM!!!!! *2022-09-15, version 2.1.2* I bought a car in march, the next day the battery died and I had to buy a new one (which they did reimburse me for). It broke down a month later in April and they declined to fix the car because there was so many things wrong with it and all the parts could not be covered. My car was not picked up from Volkswagen until the beginning of this month of September. They have told me they would send me my down payment back through check and everytime I talk to a vroom associate they have a different story to tell me. I have had MULTIPLE cases opened and THEY ARE NOT TRYING TO SEND ME MY MONEY BACK. I wish I would have listened to the reviews and never went through vroom. Because of them, I will NEVER buy a car online again ! ### 1/5 — DO NOT BUY FROM VROOM! *2022-06-14, version 2.1.1* I can name a long list of issues I had with them from purchasing to having my car now. I got my car December 17th 2021 and I had to call at least 20 times to finally get my car registered the process was horrible! Then to add on I had the car under 6 months, about 4 months in I noticed I had a weird feeling when driving it. I took it to a dealership because I purchased their “platinum protection package” which is garbage also, just to be told my total cost is $3400 and the warranty would only cover $300! Vroom delivered me a car with uneven size tires and I have a 4-Wheel drive jeep and it is causing my PTO system to fail. I spoke with a Vroom senior manager who said because it’s been past 7 days they would do nothing not even try to cover the repair partially or anything even though they are the ones who gave me a vehicle with different size tires. I have altered nothing on the vehicle other than normal maintenance and their senior manager said she will not cover it. The dealership even informed them this wouldn’t have shown as a issue until the car is driven for some time meaning I wouldn’t have seen this issue in 7 days! Long story short the whole company is a scam and I would never buy from them again nor would I recommend anyone else to! ### 1/5 — Available never *2022-05-31, version 2.1.1* If you are looking at a specific car you want and it says “available soon” chances are you are going to be waiting decades. I seen a car with all my specifications and it was still “available soon” 3 months later. The employees have no information whatsoever on the time it will be available either. They are just as lost as you are. Not to mention the amount of time you will have to wait for processing and delivery. If you want a summer or winter vehicle specifically chances are you will be able to use it for it’s intended purpose the next winter or summer after the one you want it for. If I didn’t know any better the vehicle is probably available, they are just holding off to see how many views and likes it gets to adjust the price based on demand for said vehicle. ### 1/5 — Shady *2022-05-21, version 2.1.1* Wow. No wonder there are so many terrible reviews. What an unbelievably shady company. The company can’t even provide an app that functions properly when someone is attempting to purchase a $50k+ vehicle with full payment. When their employee called to follow up on my questions, the number gives a spam alert. Felt like I was being phished. The employee pushed for me to wire money rather than use a payment method with built in consumer protection. Felt like I was being fleeced so I insisted on using something like an ACH or Plaid so I at least have some reversal protection. Yet the Vroom “pay” button for online transactions doesn’t function, so the employee says that means I have to wire the payment.. to which I am more and more uncomfortable. Next, I receive an email that my iCloud account that warned it couldn’t be verified as from Vroom, which again provided wiring instructions. The whole thing felt like a shakedown. The purchase agreement Vroom generated didn’t even have the right name on it. When I asked for my deposit back, I received no response. Very shady company. ### 1/5 — Bad service *2022-04-22, version 2.1.0* I called in a few days ago regarding a vehicle that I was interested in. When the sales associate answered the phone he was nice and said he needed more personal info from me. So after sending that to him two days later I did not hear back from him so I called. I called several times plus left emails, voicemails as well. Everyone that I talked to said they would have someone call me back. NO ONE ever called me back. Finally after a couple more days the salesman emailed me and said he was in meetings. Unfortunately for him I’m buying a newer Buick from another company. I used to sale for Ford Motor Company and I have to say that this was a terrible experience trying to buy a car. I would not ever recommend wasting your time her!!! ### 1/5 — This company has to be illegal. DO NOT USE *2022-03-25, version 2.0.4* I would leave zero stars if I could. These people are literally CROOKS. How they are verified under the BBB is beyond me. I ordered a car in January that didn’t get scheduled for delivery until late March. So I decided to cancel it because is seemed fishy that there was NO communication between anyone I spoke to in regards to where it was. They basically jsut talked to me I circles saying they’d work on it but literally nothing. Not being facetious when I say I called over TWENTY TIMES. We are literally paying for a vehicle that we do not have! They are doing NOTING to fix the issue. If it isn’t fixed within the next few weeks we’re going to have to get lawyers involved this is completely asinine. Not to mention the majority of the workers for some reason have an attitude. If you don’t want to help people maybe get another job? Maybe not something that’s customer service. They literally made me turn into a Karen on them. ### 1/5 — Terrible slow still waiting on my plates months 2 *2022-03-22, version 2.0.3* I’ve received my car in January it is now march and I haven’t gotten my tags and plates yet. Their is no one to talk to no one’s calls when they say they will I’ve had my insurance sent to them in January not in order for me to get ANOTHER temporary plate My insurance has to meet Texas standards. I live in Michigan not Texas this is extra stressful. I have to get back and forth to work and pick up my kids with expired temporary plates because this company is dragging legs to send me my plates. This is the worse experience I’ve ever encountered. It’s less stressful if you walk into a dealership than deal with this crap. Vroom is jeopardizing my vehicle by not sending me my permanent plates. Somebody needs to take my case and send me my stuff. I’m tired calling and getting no response ## Most praised reviews (10 highest-rated) ### 5/5 — 2nd vehicle purchase through this great company *2022-08-01, version 2.1.2* Hello everyone I have for the 2nd time purchased a vehicle through vroom and the service is quick and fast with no middle man to bargain for you. Just pick out the vehicle your interested in and go on a fast process from there!!! I’ll be like a kid in a candy store again once I receive my new vehicle I’ve purchased with this great company. The vehicles go through a top notch inspection and is very well maintained and maintenanced before it arrives to you so jump aboard and find your next vehicle through vroom and I promise you will definitely not be disappointed with the service or your purchase 💯👍🏾😎 ### 5/5 — Not a terrible experience *2022-05-20, version 2.1.1* I purchased a vehicle through Vroom in April 2020 the trade in was easy, they gave me a GREAT value for my Truck. However after they had my money and the paperwork was submitted reaching a LIVE person in the CORRECT department was aNightmare. The vehicle was delivered AFTER the expected date and my trade in was left sitting in my yard for 3 additional weeks causing me to have to continue insurance longer than I should have. Still NOT A TERRIBLE experience and I would 100% but through them again. ### 5/5 — Love my car *2021-10-29, version 1.27.2* Was it perfect? Not quite. But it was really good. Better than any experience at a dealership I ever had. I bought my car on Wednesday and got it delivered that Sunday. Everything as described. I love my new car. The customer service was great. If they remember to be absolutely honest about the whole process this is a game changer for me. I’ll never buy from a dealership again if i on’t have to deal with salesman and their stupid games. Hopefully I drive this car for ten years and I’ll buy from them again if they remember where they came from. I know this isn’t everyone’s experience with this young company but it is my experience. I’m awaiting my registration which I understand takes a while but I’m hoping it’s as quick as the buying and delivery process was. I’ll update later on that. I love my new car. 2020 Nissan Altima. ### 4/5 — Not any issues personally *2022-07-31, version 2.1.2* I got my car from here and was nervous at first but honestly had no issues. I was confused with the tag at first, So vroom sends the paper work and then you have to wait for the DMV to send you you property tax papers (this is North Carolina) and after I paid it basically the next day I had my plate and they car had no issues. I have 4 because I did try to call customer service because it took a month and vroom was spamming me with pay your property tax and email so I call and he told me “we don’t know, why don’t you just google it” but other than that it was fine. ### 4/5 — So far so good *2022-06-21, version 2.1.1* I’ve heard of Vroom but never really gave them much thought, till now. I stumbled upon them them last night and was browsing their cars and was quiet impressed by their selections and prices. I’ve been looking at Carmax and had somewhat of an unpleasant experience with Carvana, so decided to check out Vroom. I actually purchased a car with carmax but am under my 30 day return policy and really like the car and terms with vroom so am going forward with my purchase. Let’s see how the rest of my experience is going to be, but so far it’s been pretty good. The customer service is a little slow compared to others I’ve noticed but every company has its pitfalls I suppose. ### 4/5 — Great customer service! *2022-04-05, version 2.0.4* Not gonna lie, I was very nervous when I bought my car and saw all of the negative reviews but I thought the heck with it I’m just gonna go through with the purchase. Customer service was awesome and very polite, they answered all of my questions. The car arrived in pretty good shape but did have some problems. First off, the windshield wipers were put on backwards but me and a friend were able to change that very easily. Oil and transmission fluid needed to be changed which is fine since that has to be replaced overtime anyway. I also had a airbag warning light come on and I took it to a mechanic and they said that it was most likely just the sensor. Sensor still comes on occasionally but stays off 99 percent of the time. And then the biggest problem, I woke up to see a puddle of oil on the driveway and I was definitely upset. I called vroom within the week warranty and was able to set up a case number to have them pay for the repairs which they did! All I had to do was show them a receipt and they sent a check. Overall, I have had a pretty good experience and my car is running great. I also saw reviews about not getting the title. Mine arrived two weeks after it was delivered so I’m good to go. If you got to the end of this congratulations. It was very long but I wanted to make it as detailed as possible haha. ### 3/5 — Good Vehicle but Delivery Issues *2022-03-16, version 2.0.3* The delivery took 45+ days. The communication by the Hub manager kept me from losing all hope. He, Blake Ladera, was excellent. He kept me in the loop during a very stressful time. I had sold my other vehicle on December 14th and the new Silverado from Vroom didn’t come until mid-January. The vehicle also came with tires that were rated 3/11 by Discount Tires, and one of them had 2 nails in it. I had to buy 4 new tires for $1200+ dollars. All of that said, Vroom kept their word when they said they would reimburse me for the tires. It’s not March, and I was just refunded my $999 delivery fee. The communication was difficult over the months, but Vroom came through with all the refunds and made it right. The truck, aside from the tires, was in excellent shape. The price was great, the interior was clean, and this Texas edition package was hard to find at this price. Also, full disclosure, patience isn’t one of my best traits… ### 3/5 — Customer service *2021-05-23, version 1.22.1* The purchasing and delivery of my new vehicle along with the pickup of old one went smooth as could be. My new truck showed up with a dead battery and some chips on the windshield. Not a huge deal. They reimbursed me for the battery as they should have. However getting my windshield fixed has been a disaster. I bought my truck in December and I’m now finally just scheduled to get my windshield replaced on Monday. I was also told by the glass company if they can’t figure out the ticket number issue with vroom I’m responsible for the windshield invoice. I’ve tried calling customer service for vroom legit 20 times and I either get ignorant employees who basically don’t want to do anything and put me on hold for 45 minutes or very helpful employees but still don’t get anything done for me. Keep in mind I contacted Vroom the day I received the vehicle with the transport damage and have email trails to confirm everything I did. If your car comes in perfect shape I believe you’ll be a true supporter of vroom. If you go through what I’m going through I think I’d rather deal with the lying salesman at dealerships. ### 2/5 — Problematic Experience *2022-01-25, version 2.0.1* I bought a 2019 Volvo XC40 last week from Vroom. Immediately I noticed that two of the main keys were dead, no temporary tags were sent with the vehicle, and the motor in the driver’s seat was bad. Two days later, I went to the gas station to fill up and the fuel door was broken, locked shut. I had to get it towed to the closest dealership as I was nearly empty. I could look over these issues if the communication channels weren’t as terrible as they are. The only option to initiate conversation is to call and wait on hold for hours (if I’m lucky). I called customer service a day later after I did not hear an initial response and they finally sent me an email for the tags. I responded with the subsequent vehicle issues and they have not responded back after two days. Pathetic customer service. Do better. ### 2/5 — Worst Car Buying Experience *2022-01-01, version 2.0.0* I wish I had read the reviews before starting this purchase. I started shopping for a car early December in hopes of having one by Christmas. I first came in contact with Vroom on Dec 16th and Submitted all requested documents same day. It is now New Years day and the car hasn't even shipped yet. I do not want to begin going into the details of the delays and inconveniences since the thought really stresses me out. I couldn't even make my downpayment without going through hoops because of internal issues with their plaid system. I'm so tempted to walk away but the fear of going through all the credit checks and the entire car buying process again scares me and so I am left at the mercy of Vroom just hoping that I'll be able to stop paying for Ubers by end of January... The words disappointing, inconvenient and costly doesn't begin to summarize this experience. Having the dream of getting a car for at least new years taken away and having to pay for ubers while Vroom takes their own lil time is just miserable. I chose online for the convenience and huge selection without the hassle of a salesman. But never again would I go this route or encourage it to anyone. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*