# VSP Vision Care — user reviews > 217 indexed App Store user reviews of VSP Vision Care by VSP Global, rated 4.80/5 from 41 ratings. - Source: https://appshunter.io/ios/app/vsp-vision-care/id938497148/reviews - App overview in markdown: https://appshunter.io/ios/app/vsp-vision-care/id938497148.md - Rating breakdown: 5★ 39 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2 ## What do users think of VSP Vision Care? Overall sentiment: negative **Pros** - 🚀 Lightning-fast load times - 👍 Convenient for finding doctors and retrieving coupons **Cons** - 🐛 Crashes, freezes, and glitches - 👎 Difficult to log in and use - 💤 Outdated and neglected - 🤖 Feels like a basic web wrapper, not a true app - 🤯 Frustrating user experience **Commonly reported bugs** - Login issues and endless redirect loops - Inability to access key features and information - Compatibility problems with newer devices and OS versions **Most requested features** - Face ID or biometric login support - Ability to add insurance card to digital wallet - Improved navigation and user interface - Persistent login and session management - Enhanced claims and benefits history ## Newest reviews (10 of 217) ### 5/5 — Great upgrade *2026-08-04* Wow what an upgrade love the new layout of this app, night and day difference. Great job to whoever made this change!! ### 5/5 — Easy to use *2026-08-04* Much better than I remember. The app feels simpler and I was able to get what I needed without having to dig around. Nice improvement. ### 5/5 — New App! *2026-08-04* Wow! This new version is so much better! I can do what I need to do easily - find a doctor near me that takes my insurance and see my benefits clearly. Great improvement. ### 5/5 — Much better! *2026-08-04* Much better interface and navigation ### 1/5 — App login *2026-07-29, version 2.5* Can’t even login. App keeps reverting to the login screen after asking to send a verification link. You can never enter the verification number. Caught in a circle. ### 1/5 — Horrible *2026-07-29, version 2.5* Can’t even login to the app. ### 1/5 — Just don’t waste your time, this app simply does not work *2026-07-29, version 2.5* I installed, tried to login a few times, complete waste of time. I hope you do t lose your time as well. I just uninstalled it from my iPhone. ### 1/5 — Buggy Login *2026-07-27, version 2.5* Can’t even login ### 1/5 — Wont let me log in??? *2026-07-26, version 2.5* The app downloads and opens fine. Will let you put all your info in then when its time for the code to be sent it sends you back to the log in page. Is the app down? Online works fine. ### 1/5 — Can’t log in *2026-07-25, version 2.5* Ridiculous to have an app that literally cannot be logged into. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t Login *2026-08-04* Login does not work on this app, making it useless. ### 1/5 — Log in *2026-08-03, version 2.5* App log in does not work. Every time it asks to verify after logging in it kicks back to the log in screen and I have to retype my username and password. No issues using the online site. Just the app. ### 1/5 — Can’t even use *2026-08-03, version 2.5* It won’t allow me to log in!!! VSP, fix this! ### 1/5 — Frustrated *2026-08-02, version 2.5* I can’t even log in! ### 1/5 — Can’t login *2026-08-02, version 2.5* This app is absolute trash. When you can’t even login to an app that’s supposed to make it easier on the user you know that the service is going to absolutely abysmal. I don’t know how they were allowed to put out an app that’s supposed doesn’t work let alone tell people to use it. I will never tell anyone the use this platform and it is such a waste of time and storage on my phone. Never again!!!! ### 1/5 — Useless, I’d give less if I could *2026-07-31, version 2.5* Can’t even log in. As soon as it accepts my password, it kicks me back to the sign in screen. I get my two factor authentication code but it’s already too late. Need to update. ### 1/5 — Can’t even login *2026-07-30, version 2.5* I’d give it 0 stars if I could All these complaints and it still goes ignored. ### 1/5 — Impossible to login *2026-07-30, version 2.5* The robots took over ### 1/5 — Cannot log in. *2026-07-30, version 2.5* The App just keeps crashing. Every time I log in and I try type in the verification code. It keeps bring me to the login/password screen. ### 1/5 — You actually can’t log in *2026-07-30, version 2.5* I’m used to apps like this being buggy but this is something else 😂 ## Most praised reviews (10 highest-rated) ### 5/5 — Improved Member App Experience! *2026-08-18* The new VSP mobile app is incredibly easy to use and makes managing my vision benefits simple and convenient. I love being able to log in quickly with Face ID and easily access my doctor information, claims, benefits, and other important details all in one place. Everything is organized and easy to find, which saves me time and makes managing my vision care much easier. Great app! ### 5/5 — Fantastic! *2026-08-13* I love these updates! So practical, useful, and intuitive. ### 5/5 — Easy to use & relevant info *2026-08-13* Loved quickly finding my id card after logging in. Reviewed my benefits and could search in network drs from the home screen. EASY!! ### 5/5 — So easy to use! *2026-08-13* I needed to schedule eye exams for my kids and the app was so easy to use! I was able to quickly look up our benefits and find a doctor close to home. ### 5/5 — Soooo much better *2026-08-10* They obviously completely redesigned this app. Much improved, so easy to use. No login issues anymore, and I love that I can even use Face ID now. ### 5/5 — Jordan *2026-08-07* Super helpful to have access to all my info in the app! Glad they updated this! ### 5/5 — Love the new app *2026-08-05* The new version of the app is so easy to use! The UI is a lot better. ### 5/5 — Easy to use *2026-08-05* The app is clean and easy to use. I was able to easily find a list of doctors near me and loved the feature that allowed me to store my ID card in apple wallet. ### 5/5 — A huge improvement *2026-08-05* This app is a huge improvement and works flawlessly. Login is easy and all the most important tools are available like finding a doctor, viewing benefits, and submitting claims. ### 5/5 — This app really saved me *2026-08-05* I was at a new eye doctor and the staff said I wasn’t covered for retinal screening. I checked my app and found out I am covered. This is important because in the exam I learned I need to see a specialist. So glad I got the exam and the app made my coverage clear. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*