# Vuba Vuba — user reviews > 30 indexed App Store user reviews of Vuba Vuba by ESICIA LTD, rated 3.11/5 from 62 ratings. - Source: https://appshunter.io/ios/app/vuba-vuba/id1492871841/reviews - App overview in markdown: https://appshunter.io/ios/app/vuba-vuba/id1492871841.md - Rating breakdown: 5★ 23 · 4★ 9 · 3★ 5 · 2★ 2 · 1★ 23 ## Newest reviews (10 of 30) ### 1/5 — Locked out *2023-08-15* I’m not able to log in after the new update. Also it’s asking me for my email while I never entered my email before ### 1/5 — Doesn’t work for US phone numbers *2023-08-08* App doesn’t allow me to register with a U.S. phone number. Can’t reach a human being via help for meaningful customer support. Makes the app worthless for a short term visit. ### 1/5 — Worst app ever *2023-05-21, version 1.1.1* I am visiting Rwanda and this has to be the most infuriating app have ever come across. The verification code doesn’t work, so you can’t order, and there is zero customer service ### 1/5 — Broken payment *2022-02-05, version 1.0.19* They say my order failed but when I check my bank statement they still charged me for the order I didn’t get ### 1/5 — Frustrating delivery time *2021-12-31* Delivery time is always 2+ hours longer than the app promises. You’d be better off calling your desired restaurant to deliver to you directly. Certainly not through this app. ### 1/5 — Complaints *2021-01-07* I place my order to receive a message after 70 minutes that they have started preparing my order, I’ll be here editing my review or deleting it if I receive a valid reason why my order took more than 90 minutes to be delivered. ### 1/5 — Terrible *2020-08-11, version 1.0.14* Terrible service. We ordered, they got our order wrong. And then when we tried to contact they didn’t respond. We had to call multiple time to be refunded. I wouldn’t recommend. Rating= 1/10 ### 1/5 — The app is sick *2020-03-03* The app takes ages to open and it sacks ### 1/5 — Bugs *2020-01-07* First wouldn't let me create account since 'phone number was not valid.' It surely was. Now cannot create account since 'koney money not active.' Was excited to use, but guess I'll be contacting restaurants for their delivery directly. Miss Jumia already! ### 2/5 — First impressions *2020-01-02, version 1.0.5* Just opened the app for the first time and it’s not even responding. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful service *2026-02-15* One of the only options in Kigali but terrible service ### 1/5 — Awful *2025-08-09* You can’t get any service - it is a terrible app ### 1/5 — Don’t use *2025-04-02* You don’t have another option. Terrible service and you can’t rate restaurants after they do - or don’t - deliver. They will follow up with you and do nothing to correct the issues they have with their partners. ### 1/5 — My app isn’t working *2025-01-26, version 2.0.10* My app isn’t working and I just downloaded it ### 1/5 — They re bunch of bad people, online even at their office. *2024-11-17* They not good release my wallet fund ### 1/5 — No other option *2024-11-02* You don’t have another option. Terrible service and you can’t rate restaurants after they do - or don’t - deliver. They will follow up with you and do nothing to correct the issues they have with their partners. ### 1/5 — No other option *2024-10-17* You don’t have another option. Terrible service ### 1/5 — Better to order directly from vendors *2024-04-27* The app doesn’t allow for vendor reviews after a few minutes - and doesn’t do any real quality control. Not worth it. ### 1/5 — Tipping *2024-01-06, version 2.0,3* The app functions smoothly, except for accurately pinpointing your location. The main issue, however, is with tipping. Riders do not receive tips given through the app, and they aren’t even notified about them. It seems like the app retains these tips. ### 1/5 — This is the worst app I’ve ever used *2023-12-28* I can’t wait for Uber eats or DoorDash to be available in Rwanda. This app is garbage, doesn’t accept non Rwanda numbers lol, customer service is non existent and they don’t seem to care about improving customer experience ## Most praised reviews (10 highest-rated) ### 5/5 — Great app *2021-07-19* Great app but overshadowed by poor choices in restaurants ### 5/5 — Great Improvement! *2021-06-19, version 1.0.16* Initially I was a sceptic due to disappointment but I think it’s been a great turn of events ever since! Keep it up who ever is in charge of this improvement… Bravo!! ### 5/5 — Service delivery *2020-07-16* Ordered food for someone in Kicukiro areas and get it delivered quicker than expected. Keep it up. ### 5/5 — Now works *2020-01-25* Editing my review because it now works for me. Just used it to order dinner. Thanks! —- It has never been able to load past the location input screen. I’ve tried for a couple weeks, at different times of the day. Pretty disappointed. ### 4/5 — ⚠️ Key Improvement ⚠️ *2025-10-11, version 2.0.28* Overall, I really appreciate the app’s design, smooth interface, and how quickly you’ve integrated new features to make it easier to use. It’s clear that a lot of thought has gone into improving user experience great work! However, I’d like to kindly suggest one key improvement: Since the Vuba Vuba rider already has the customer’s contact information and address, it would be very helpful if customers could also access the rider’s contact details. This would make it easier for customers to track and communicate with the rider directly, especially in cases where: • Google Maps coverage is limited, • Weather conditions affect delivery, or • Network issues make calls difficult. Providing this feature would improve transparency and coordination between riders and customers benefiting both sides. Aside from that, everything else works great. Keep up the amazing work 👌🏽 ### 4/5 — Suggestion *2023-02-13* Please add pharmacies ### 4/5 — New update removes valuable features *2022-07-06* Have used the app for years and appreciate it. Customer care is responsive and app is easy to use. Just got an update (July 2022) and have two immediate concerns. First is small: restaurants used to appear two to a row, now they are one to a row. This means you see fewer restaurants at a time and have to scroll through a longer list. I preferred the previous arrangement which allowed me to see 4+ restaurants on my phone screen at a time ( makes choices easier!) Second is larger: all details about food selections have been removed. No longer does the app tell you what ingredients are in a salad or on a pizza. This not only deters me from trying something new (because the name alone may not explain what a dish is) but also makes avoiding food allergies impossible because I don’t know what’s in a dish. Please return the descriptions! ### 3/5 — Generally works *2021-06-09* The app generally works. Couple comments though: 1. App should have a menu to select which notifications the User wants to receive (between the promotional notifications or the delivery updates). 2. The delivery time is very vague. ### 3/5 — App not working. *2020-01-24, version 1.0.11* Application yanyu ntirigukora. Muyivugurure naho igitekerezo cyanyu cyo ni cyiza. Mube aho Jumia food itari. I will give my 5 stars when it’s working properly. Thank u. ### 2/5 — The app doesn’t work on ios *2021-01-07, version 1.0.15* I wasn’t able to add anything to the cart to order. It’s a glitch that happens every time. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*