# Vy - train and bus — user reviews > 104 indexed App Store user reviews of Vy by Vygruppen AS, rated 2.90/5 from 40 ratings. - Source: https://appshunter.io/ios/app/vy-train-and-bus/id439655098/reviews - App overview in markdown: https://appshunter.io/ios/app/vy-train-and-bus/id439655098.md - Rating breakdown: 5★ 15 · 4★ 2 · 3★ 2 · 2★ 4 · 1★ 17 ## Is Vy safe? Vy - train and bus has mixed safety signals based on user ratings. The AppsHunter Safety Score for Vy is 62 out of 100. This assessment is based on 40 user ratings, with an App Store average of 2.9 out of 5. Of 40 App Store ratings, 42.5% point to a safe experience, 5.0% suggest some concerns, and 52.5% point to a risky experience. ## Is Vy legit? Vy - train and bus appears to be a legitimate app. The AppsHunter Legitimacy Score for Vy is 83 out of 100 points across 7 verification signals from App Store and developer data. ## Newest reviews (12 of 104) ### 2/5 — Could be better *2026-06-12* I found the Vy app frustrating to use when trying to purchase tickets. Adding a payment method was unnecessarily difficult, and the process was not clearly explained. Only after I went to their website did I find out that for American customers, the app only accepts PayPal and American Express. This limitation was not made obvious upfront, which caused confusion and wasted time. This information should also be clearly displayed in the app for easier interaction. The app could be much more user friendly by clearly communicating accepted payment methods before customers reach the checkout stage. **Developer response:** Hi and thanks for the feedback! It has been forwarded to our developers. It's not true for all US card holders. Payments need to support 3D Secure, which many US cards don't have. We'll try to include more information to prevent others having this problem. So thanks again! ### 2/5 — Ikke helt bra *2025-10-29, version 19.0.6* Denne applikasjonen opplever for ofte avbrudd. Dette er fryktelig irriterende. Jeg valgte nettopp en billett til 219 kroner, klikket på fortsett-knappen, og prisen endret seg til 279 kroner uten grunn! ### 3/5 — RE11 always in «wrong» order *2025-09-28* After they opened the double-track from Drammen to Tønsberg, the train order seems to have changed more or less permanently without the on-station monitors indicating where the train cars are supposed to stop, have been updated to match the new reality. (And the app could also include the train/station placement information for the departure station of the passenger). ### 2/5 — Unusable *2025-09-17, version 18.1.1* A ticket preview from Gardermoen to Sentral shows only 27 mins validity. It should be 2hr30. Use machines at airport instead! ### 3/5 — Very well designed but buggy *2025-02-27, version 17.13.9* Lots of white screens and freezes.. but otherwise looks beautiful and when it works it works well! ### 3/5 — Messy signup, and clunky payment *2024-12-05, version 17.10.0* I see the accountants strike again as they’ve given the developers no budget (because green KPI’s and bar graphs with the with profit are more important than the customer) because you can go in as a guest but have to sign up which the messy and confusing process. Payment is still like the internet from 90s, I suppose it costs the company money to integrate / collab with Apple and Google Pay, plus it loves to unresponsive, thankfully it’s rescued by a decent train and on-board experience. With profit over service, buy your ticket at a machine and read the screens, delete this app, it won’t getting better anytime soon! ### 1/5 — Poorly designed *2024-09-14, version 17.8.2* «Change to sweden in the settings». Why do i have to pay in SEK when departing from Norway??? ### 3/5 — Very unreliable and puts you in the worst seats *2024-09-02, version 17.8.1* Thought this was great originally, and it is for planning, but often puts you in the worst seats and frequently breaks down when trying to change seats and make payments. ### 1/5 — App is so buggy *2024-08-19, version 17.8.0* Doesn’t work at all ### 1/5 — Getting worse. It’s so glitchy. *2024-08-09, version 17.7.10* Used to work okay by has become more and more glitchy. Now I can’t even login because it says my browser cookie setting is wrong, which is untrue. I have no problem with a single other App. Do get this sorted please. ### 2/5 — Зробіть Українську або російську мову.Багато людей не розмовляють англійською чи норвжеською мовами *2024-08-08, version 17.7.10* Ukrainsk språk er veldig nødvendig i denne applikasjonen. ### 1/5 — Please add Apple Pay *2024-07-29* It is very cumbersome to go thru PayPal when you are hurry and need to make a quick ticket purchase at a station. ApplePay would be great! **Developer response:** Hi, thanks for the feedback. For Norwegian customers, we have the option to pay with Vipps. Your wish for ApplePay is noted! ## Most critical reviews (10 lowest-rated) ### 1/5 — Ne se lance pas *2026-08-07, version 19.5.1* Je ne pensais pas dire ça mais au moins l’appli sncf fonctionne. Celle-ci non. ### 1/5 — Won’t Open or show data *2026-06-22, version 19.3.5* VY on screen and nothing else. Downloaded on my newer iPhone ### 1/5 — Slowest app ever *2026-01-01, version 19.1.3* It doesn’t even work ### 1/5 — Refusjonssinker *2025-12-25, version 19.1.3* Dårlig kundeservice. Tar en evighet å få refundert penger da dere skiftet buss og vi mistet våre reserverte plasser. Skjerp dere! Slik går det med bussmonopol ### 1/5 — Absolutely disgusting *2025-08-04* Mandatory app installation and profile creation just to buy a train ticket? These people are pure trash. Will immediately delete and report as soon as the trip is over. **Developer response:** To have the ticket in the app, you need to register. You can also use the website to buy tickets, where you can buy tickets without the app – also anonymously if you prefer. ### 1/5 — train lines *2025-07-20* no matter how hard i looked i couldn’t find any train lines to look at i only found a reference number that you have to put in after buying the ticket online or in person i just want to see the train lines the stations i can go to and how that all connect but no i just have to do guesswork i mean come on i think mcdonald’s has a map that you can use so see the stores that are open i would say get it but there is literally no reason too **Developer response:** Hi and thanks for the feedback. We don't have an actual map of all train lines in the app. But if you search online, you'll find one. It's on our website. Most users want to see the departures on their chosen line. ### 1/5 — Constantly late or cancelled *2025-07-16, version 18.0.1* Very unreliable ### 1/5 — comically awful *2025-06-24* The login button isn’t actually a button, but is just text. If you press it, it will highlight the words “log in”, but there’s no way to actually log in. **Developer response:** Hi and thanks for the feedback. We'll check this out with our developers. It _may_ be because of problems we had with the underlying ticket system. Are you able to log on now? If not, may we ask that you contact us in social media? Search for "vygruppen". You can DM us on Facebook, X, Instagram and Linkedin. ### 1/5 — Worst UI I’ve ever used *2025-06-02* The app will constantly try to verify your device and disables you from doing anything. Worst app I’ve ever as they state in the comments for tourists to use the Website and then add but you can’t even add the booking id. Please fix as this!!! **Developer response:** Hi and thanks for the feedback. May we ask you to send us a DM on social media, as the app shouldn't do that. Are you on wifi or mobile? ### 1/5 — dålig *2024-09-30, version 17.8.3* Denne appen er en katastrofe, jeg ville gitt den null stjerner hvis jeg kunne. Bestilling av billetter for familiemedlemmer er ikke i det hele tatt eller dårlig løst. Det er mangel på klarhet, i det minste kan du justere omstigningstid, i motsetning til Ruter-appen. ## Most praised reviews (10 highest-rated) ### 5/5 — Went everywhere *2026-09-14, version 19.5.4* Very good app i explored all of Norway and was able to have amazing memories thank you Vy ### 5/5 — Works great… ignore other reviews *2026-05-18* Y’all. The app works fine if you’re literate (and you don’t even need to learn Norwegian for this—they have English, too)! The app was well made and easy to use, and had some helpful tourist information, as well! **Developer response:** Hi, and thanks for the kind words! Hope you had a great holiday! ### 5/5 — Easy to use for a non Norwegian *2025-10-16, version 18.1.4* Maybe the rating is low due to the age of most of the reviews but I have only had a good experience using this app. Use it every time I’m in Norway to book train and bus tickets which is very straightforward. Have had no problems so far 😌 ### 5/5 — Awesome app *2025-10-09, version 18.1.4* Nice app. I actively used the app for years in a row six years ago. I don’t use it now because I no longer live in Norway, but follow its development. The team is doing a wonderful job. ### 5/5 — Great App *2025-09-18, version 18.1.1* Very convenient and intuitive! Everything works smoothly, and the design is modern and clean. I use it every day and love it. ### 5/5 — Good, but can be better *2025-08-23, version 18.1.1* Great app, buying tickets is easy. Used it to buy ticket from Oslo to airport. About being better, it is not intuitive as Ruter, in my opinion on the screen to much of information, and if you want to ticket buy quickly as possible AND for the first time, it wouldn’t be possible. But still, good solid app, must have for tourists ### 5/5 — Best Public Transit App Interface *2025-08-05* Amazing interface. I have never left a review for an app but this app is just so aesthetically nice to use which is crazy for a public transit app. Like I genuinely looked forward to using it. Very straightforward. I have an American card and it worked fine! **Developer response:** Thank you! That's very kind of you. Hope you had a wonderful stay in Norway. Safe travels! ### 5/5 — Useful, smart and clean app! *2024-09-14, version 17.8.2* Very useful and easy to use app that comes with a clean user interface and easily understandable features! Planning a trip to e.g. Oslo? Use this app to buy your ticket for public transport - found it to be utmost helpful! It also gives written advise where needed (also in english). Thank you! ### 5/5 — Very nice *2023-12-14* Really nice application. The GUI is slightly overloaded, but quite convenient and informative. It is also very handy that one can purchase the entire trip including the VY train, Ruter’s T-bane and a local bus. It even has a taxi, although that one goes separately, but it is still nice to have it right here in the same application. I see several negative reviews here saying about problems with payment, and I reckon, this is about non-norwegian cards, and those indeed should be supported, I think. Meanwhile, for those living in Norway paying with Vipps works totally fine. **Developer response:** Hi and thanks for your kind words! Yes, we do not approve transactions with cards that don't have 3D-secure, due to security. PayPal offers transactions without 3D-secure, so we use PayPal as an options for customers having cards without 3D-secure. https://en.wikipedia.org/wiki/3-D_Secure ### 5/5 — It just works *2023-06-26, version 16.7.17* It just works simple as --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-11-01.*