# W. Vinzant Restaurants — user reviews > 32 indexed App Store user reviews of W. Vinzant Restaurants by Craver Solutions Inc., rated 4.60/5 from 401 ratings. - Source: https://appshunter.io/ios/app/w-vinzant-restaurants/id1549774101/reviews - App overview in markdown: https://appshunter.io/ios/app/w-vinzant-restaurants/id1549774101.md - Rating breakdown: 5★ 321 · 4★ 38 · 3★ 18 · 2★ 3 · 1★ 21 ## What do users think of W. Vinzant Restaurants? Overall sentiment: negative **Pros** - 👍 Easy to use - 👍 Rewards work flawlessly - 👍 Intuitive customization - 👍 Great food - 👍 Friendly staff - 👍 Convenient reorder feature - 👍 $10 off for first-time registration **Cons** - 🐛 App crashes frequently - 🐛 Slow loading times - 🐛 Poorly designed - 🐛 Missing menu options - 🐛 Customizations missed by restaurant - 🐛 Payment issues - 🐛 Gift card not accepted - 🐛 App is unresponsive - 🐛 Order lost - 🐛 Inaccurate business hours - 🐛 App is pointless - 🐛 Cannot order in-restaurant **Commonly reported bugs** - App crashes frequently, especially on payment screen - Pay now button does not work - Apple Pay not an option despite being advertised - App forgets order mid-process - Re-order previous order is flaky - App sometimes says location is closed when it's open - App crashes every time when trying to pay - Links are broken - Business hours incorrect **Most requested features** - Add sushi options to mobile order - Add side of rice option - Add ketchup as optional add-on - Add option for additional sauces - Add comments for each item (e.g., allergies) - Allow customization of kids' drink options - Allow switching kids' drink options for extra money ## Newest reviews (10 of 32) ### 3/5 — Cannot easily modify menu items *2026-06-15* I love app ordering for points programs and clarity of passing a phone around the room to get everyone’s order straight and not call in over restaurant noise. Would love an app update to be able to withhold standard ingredients or ask for them on the side. ### 3/5 — Menu options *2026-03-12* Would like to all see sushi options on the mobile order ### 2/5 — Slow and crashes frequently *2026-01-27* Crashes frequently especially on payment screen. Very frustrating **Developer response:** Oh no! We sincerely apologize for the trouble you've had with the app. We'd be happy to take a look into this for you. Please contact us at support@craverapp.com. Thank you. ### 3/5 — Apple Pay not an option despite them saying it is an option *2025-11-24* The title says it all. They did not accept Apple Pay despite having that as an option on the app. You have to manually enter your own credit card. ### 3/5 — Apple Pay *2025-07-11* Apple Pay shows as option but does not allow you to select ### 4/5 — Burger add one *2024-04-20, version 7.010.201* Request to add ketchup as an optional add on ### 4/5 — Sauces *2024-03-14, version 7.010.201* Please add a why to add additional sauces. ### 3/5 — Works fine after a lot of hoopla *2023-08-23* It seemed every time I thought I was done, I wasn’t. No option for Apple Pay and it also wouldn’t let me switch the kids’ drink option to a shake for extra money. Or pick anything for a drink in general. ### 3/5 — Online ordering is problem *2023-05-26* Difficult to place order. Repeated got error messages. Unable to customize sandwiches thru website - only possible to type a message at the end. ### 4/5 — Convenient *2022-07-10* Love the feature to reorder a last order! Would be nice if you could add comments for each item. Example- no croutons on salad due to allergy. And an item for sauces. Otherwise helpful and great to get points! ## Most critical reviews (10 lowest-rated) ### 1/5 — Issues with app *2025-12-08* First, the food is great. The one star is a reflection of the app only. The app at times will not let you pay for the food. This time it went through without issue, but I’ve had instances when the “pay now” button would not do anything when pressed. Also, you can’t order a side of rice through the app, so I always have to order it separately when I pick up. ### 1/5 — App is Bad! *2025-12-07* App is poorly designed. Ordering a kids meal and half the drink options are missing. Adding notes for the restaurant is pointless as they never see them. Customizations on orders are always missed by restaurant. ### 1/5 — Get a new programming company for this app! *2025-02-16* The food is great, but this is the worst app I have ever used! After losing my entire order, I then had to wait 10 seconds every single time I clicked anything just for it to open a menu or add something to the car. I would never use this app again!!!! it took over 15 minutes to put in three people’s orders because it’s so slow. Love your food, find yourself a new programming company! ### 1/5 — Doesn’t respond to anything clicked *2025-02-07* We love brgr, but this app is horrible. Doesn’t respond when things are clicked. Slow as molasses. Can’t even get to the check out because it’s not responsive. ### 1/5 — Gift Card Failure *2023-11-20* Bought a gift card to save a few bucks and it wouldn’t except it on my takeout order even after it was advertised to. Guess I’ll spend another half hour trying to figure it out when I pick up the food. ### 1/5 — Won’t return *2023-02-22, version 4.010.201* App didn’t take order, called restaurant, they go to voicemail, mailbox full. Used to dine here. ### 1/5 — App *2022-05-24, version 4.010.201* App design is terrible ### 1/5 — Can’t call *2022-02-26, version 3.11.0001* Unable to order carry out without app or signing up for something. Can’t call in. Won’t be back ### 1/5 — Placards on every table, but only works for takeout/delivery *2021-06-16* On every table, a sign that reads $10 off your first order. I download the app right away, sign up, then find the promotion doesn’t work in restaurant. Only works for takeout or delivery. Complete waste of time. ### 1/5 — Doesn’t work *2021-05-22, version 1.0* The app consistently says our location is closed. They’re open and happy to take phone orders—so annoying. ## Most praised reviews (10 highest-rated) ### 5/5 — Not Bad *2024-08-20* The app could be better, from a UX and functionality standpoint; sometimes it forgets my order while I’m in the middle of it, and the re-order previous order is flakey in deciding if it wants to work. Sometimes it can take a second to load between pages, and sometimes I get to the end screen before being told that they’re no longer accepting mobile orders. If you have multiple of the same item, sometimes their machine doesn’t print them all either; but they’ll make it for you ASAP or reimburse you if you point it out. The staff is always super friendly, and the food is fantastic. The app could be better, but it gets the job done. And compared to some other company apps I’ve had to deal with lately, this one is a godsend. ### 5/5 — One of the easier apps for ordering carry out! *2024-08-18* It works the way a “restaurant that offers carryout” app should. No opening up of a webpage, rewards work flawlessly, and the customization of menu items is intuitive and consummate. ### 5/5 — Great *2024-07-20, version 7.018.0001* Love the app, easy. ### 5/5 — Burger Joint *2024-05-25, version 7.010.201* BRGR is our go to neighborhood burger joint and never disappoints! ### 5/5 — Free $10 off on first time register *2024-05-18* I like that idea to offer first time register with free $10 off. Most restaurants never do that. ### 5/5 — Easy to use *2023-07-09* Great app! Easy to use. Well built! ### 5/5 — Super easy app to use *2022-10-17* Quick and accurate. ### 5/5 — BRGR Gets My Vite *2022-09-11, version 4.010.201* Consistently good food. ### 5/5 — Worked as advertised *2021-06-06* Was skeptical with the negative reviews, yet saw this on the website and had to give it a try! Worked without issue and first order is placed (with $10 in savings for signing up for an account)! We’ll see if it is worth it in the long haul, but so far so good! ### 4/5 — App Does Not Work *2025-10-05* The app might be handy for the restaurant, but it is awful for the for the consumer. Forget trying to make additions, modifications, or even asking for something to be on the side; even some regular menu items are “unavailable” on the app. Made it all the way to check-out, (sacrificing what I really wanted) where there is a button that says “ApplePay”, but good luck using it… hint: it doesn’t work. What a waste of time. You’re better off calling and paying at pick up. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*