# Waffle House Ordering — user reviews > 287 indexed App Store user reviews of Waffle House Ordering by WAFFLE HOUSE, INC, rated 1.99/5 from 363 ratings. - Source: https://appshunter.io/ios/app/waffle-house-ordering/id1521577174/reviews - App overview in markdown: https://appshunter.io/ios/app/waffle-house-ordering/id1521577174.md - Rating breakdown: 5★ 47 · 4★ 19 · 3★ 29 · 2★ 56 · 1★ 211 ## What do users think of Waffle House Ordering? Overall sentiment: negative **Pros** - 👍 Convenient app for takeout - 🚀 Quick pickup - 💳 Accepts Apple Pay **Cons** - 🙅‍♀️ Limited menu options - 🤔 Lack of customization - 🙅‍♂️ No omelettes available - 📞 No phone ordering option - 💸 Additional fees for takeout - 🕰️ Inaccurate pickup time estimates **Commonly reported bugs** - Orders not received by store - Incorrect orders delivered - Payment issues (double charges) **Most requested features** - Add ability to customize orders - Include full menu with all options - Provide notes/comments section - Implement rewards program - Add pickup time selection ## Newest reviews (17 of 287) ### 2/5 — Can’t customize food *2026-07-06, version 1.12* App needs lots of work. Can’t removed items like lettuce, pickles, etc. Can’t add chocolate chips to the PB waffle. Can only add hashbrowns to 1 burger. Can’t request eggs a certain way for the egg sandwich. Etc. ### 3/5 — Non Cash Option *2026-06-22, version 1.12* It would be convenient to have a pay cash option. I use a lot of cash and don’t always like to use my card online. Plus I like to tip the staff with cash so that they can get their money immediately. ### 3/5 — Not very “customization” friendly *2026-06-21, version 1.12* When I first started using the app, I was able to add extra eggs for an additional cost or remove ingredients from an item. Im also not able to request any condiments such as butter spread, jelly, etc…I’m not sure what happened but I haven’t been able to do that for a while now and it is very inconvenient since a lot of times, I am ordering for someone with dietary restrictions. I shouldn’t have to go in person just to make these requests when I didn’t have to before. Other than that, I have no issues with the app. ### 2/5 — Bad *2026-06-01, version 1.12* This app sucks ### 1/5 — Randomly doesn’t work *2026-05-28, version 1.12* Sometimes when I’m trying to load the app it simple doesn’t load and it’ll be a white screen and I have to delete it and redownload the app… ### 1/5 — Rarely works *2026-05-19, version 1.12* The app is horrible ### 1/5 — Takes my Money but not my Order *2026-05-11, version 1.12* Place an order, order fails to go through, card charged. Every time I give it another chance the same thing happens. Also you can’t use a gift card unless it covers your entire order. Got a $25 gift card I can’t use unless I order in person or tell my wife she’s not allowed to have anything I guess. ### 1/5 — Not good *2026-05-03, version 1.12* Too much for delivery, taxes ### 1/5 — Hello? *2026-05-02, version 1.12* So I can’t call in over the phone anymore to place an order, but I also can’t customize my order through the app. Makes sense.. ### 3/5 — It’s an app for Waffle House *2026-05-01, version 1.12* What more can you expect, the app works about as good as waffle house’s service at 3AM. What can you expect from a Waffle House, I’m just saying. ### 1/5 — Messy and Glitchy *2026-05-01, version 1.12* The food is great, now if only the app would work in a regular basis so I could order food. ### 1/5 — modify orders *2026-05-01, version 1.12* unable to modify orders .ex : chicken sausage instead of pork please update app ### 1/5 — Can’t order full menu! *2026-04-19, version 1.12* The app is useless. You cannot order omelettes or other classic menu items. Waffle House won’t let you call in orders any longer and app is unusable for all menu items. ### 1/5 — No change of bread option *2026-04-19, version 1.12* You can’t change your bread to wheat through the app! So I always just have to drive there and order. I even wrote corporate about this issue several months ago. No change. ### 1/5 — Horrible idea *2026-04-16, version 1.12* Can’t order what you want like you can in the store. Very limited selection of how to order your food and you have to use this app to place a Togo order because they got rid of all the phones. ### 1/5 — This is stupid…. *2026-04-13, version 1.12* Called my local Waffle House after a decade of calling in orders. To be told by an automated answering machine, that they no longer take to go orders over the phone and to download this app. I’ve only ever ordered one thing from waffle house. A ham and cheese omelette. Guess what it’s on the menu apparently…. So I go to the Waffle House to place a to go order in store for it to be completely dead and they could have answered all the phone calls. ### 2/5 — Customer service *2026-03-30, version 1.12* Employees attitude was rude food was incomplete When we returned to ask about the missing items employee was so rude and still we have missing items when we get home ## Most critical reviews (10 lowest-rated) ### 1/5 — Lacks Customization *2026-07-21, version 1.12* A drop down menu to request how you desire your bacon to be cooked, I like mine crispy, what kind of jelly you want (or none at all), if you want extra butter for toast or grits, (things you’d tell your waitress) need to be added. You took the phones out of the restaurant, so you MUST improve the app. ### 1/5 — Trash App *2026-07-19, version 1.12* It will NOT let you check out saying that a phone number is already associated with another account, even though you’re already logged in ### 1/5 — Can’t place orders *2026-07-13, version 1.12* Says my phone number is in use by an apple no-reply account. There is no way to change or add my number. And there is no way to check out as guest ### 1/5 — Most of the menu is missing! *2026-07-03, version 1.12* The only thing I ever order from here is a bacon and cheese omelet, and nowhere on the app or website is an option to order an omelet at all! ### 1/5 — Awful *2026-07-02, version 1.12* Why did they make this their only way to order not in store?! Can’t call it’s all automated saying to use the app, can’t order over the phone IF they do answer. and the app IS TRASH. PURE TRASH. ### 1/5 — No Chicken Sausage *2026-06-14, version 1.12* There is chicken sausage on the menu but I can’t substitute regular sausage for chicken sausage when it’s a part of the order. For example the sausage egg and cheese hash brown bowl. I order this with chicken sausage when I dine in all the time but there is no option to order ahead. ### 1/5 — Barebones app with no features *2026-06-10, version 1.12* There are barely any options for modifying food items, some items are just not on the online menu, and I couldn’t see my order status or even know if it was confirmed at all once I had paid. ### 1/5 — Everything wrong *2026-06-08, version 1.12* Ordered an all-star breakfast with bacon. The waffle to have chocolate chips. A separate two waffles with chocolate chips and a side of sausage. Went to pick up my order. Got home. I didn’t have my sausage. Didn’t have my bacon. Didn’t have chocolate chips on one of the waffles. So none of the meats and what I paid extra for I did t receive. Highly disappointed. That’s a lot of money to be spent to not receive what I should have. Won’t be using this app again. Sorry. ### 1/5 — Info *2026-06-01, version 1.12* NEEDS ADDITIONAL INFO option on food! ### 1/5 — This app has too many bugs *2026-05-29, version 1.12* Every time I try to open the app it just stays on a white screen No matter the service strength or the kind of wifi Do better. Had to update this app suuuuuuuucks in straight up usability ## Most praised reviews (10 highest-rated) ### 5/5 — Subject *2026-06-23, version 1.12* ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Humboldt, TN WH *2026-06-09, version 1.12* Our local Waffle House opened all three shifts recently, we are sooo glad to have them in our small town!! Shagayla, Kaylyn and Jayden killed it tonight!! ### 5/5 — Great *2026-05-18, version 1.12* Today May 18th my meal and sandwich was A1 perfect! Everything cook to my specifications. Delivery was amazing, actually within 20 minutes from my purchase! I look forward to my next delivery! ### 5/5 — Union SC *2026-02-12, version 1.12* The food was delicious and our server , Sierra was precious! ### 5/5 — Easy Peasy *2025-12-25, version 1.12* Downloaded the app on Christmas morning and it was a pleasant surprise for my first-time use. Ordering was easy, and the app even suggested popular items that matched my desire. My order came out exactly as I requested, with clear confirmation, and I walked right in to pick it up. I would definitely recommend to anyone looking for a straightforward pickup. ### 5/5 — Late nite date *2025-09-24, version 1.12* My husband and I have come in after 11pm to eat twice now in the last week or so. Both times had good food and service! Tonight it was Chari and a sweet pregnant lady last time. Definitely be back ### 5/5 — Waffle House *2025-06-12, version 1.12* 5 stars amazing food ### 5/5 — Service *2025-06-03, version 1.12* Love my EauGallie store! They are always so helpful and friendly! And the hand washing station is used so often! Love ### 5/5 — The Best Darn Waffle House in Middle GA *2025-05-11* My family and I went to Waffle House #2232 for lunch. From the time we entered the establishment, everyone greeted us and wished me a happy Mother’s Day. The staff were friendly and customer service was top notch! You can tell that they value and appreciate their customers by the conversations between staff and patrons. Our waiter, Will, took our order and constantly checked on us as we enjoyed our meal. The cooks, Ben and Chad, were on point. Everything was cooked and seasoned extremely well. I will definitely be back to this Waffle House when visiting family in Warner Robins! Shoutout to the Manager in Training, Makala! You can tell that you care about your staff and they care about you! Keep up the good work WH #2232! ### 5/5 — Waho *2025-02-22, version 1.11* Americas finest establishment --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*