# Wag! - Dog Walkers & Sitters — user reviews > 378 indexed App Store user reviews of Wag! by Wag Labs, Inc., rated 4.80/5 from 66,055 ratings. - Source: https://appshunter.io/ios/app/wag-dog-walkers-and-sitters/id940734609/reviews - App overview in markdown: https://appshunter.io/ios/app/wag-dog-walkers-and-sitters/id940734609.md - Rating breakdown: 5★ 60,442 · 4★ 1,647 · 3★ 646 · 2★ 498 · 1★ 2,822 ## What do users think of Wag!? Overall sentiment: negative **Pros** - 🚀 Convenient on-demand service - 📍 GPS tracking and report cards - 🔒 Vetted walkers - 🔑 Lockbox access for walkers **Cons** - 🐛 Unreliable walker notifications - 🤖 Poor customer service and support - 🤷‍♀️ Inconsistent walker quality and training - 💰 Expensive with high commission fees **Commonly reported bugs** - Automatic booking without user consent - Glitches with scheduling and cancellations - GPS tracking issues and inaccurate reports **Most requested features** - Ability to choose specific walkers - Improved communication and updates - Easier process for endorsements - Expanded pet care options (cats, etc.) ## Newest reviews (10 of 378) ### 2/5 — Poorly made app *2026-08-24, version 4.102.0* Many screens have no back buttons, poorly tracks user state which often requires force closing the app to recover. God forbid you tap a notification, it’ll clear from Notification Center but the app will never tell you what the notification was for. As for the service itself, the walkers are great but the booking system is insane and overly optimistic about arrival times. ### 2/5 — Terrible user-inner face *2026-08-06, version 4.100.0* Just a terrible user-inner face as someone who uses it to make money ### 3/5 — Please fix the report card experience *2026-07-28, version 4.100.0* This is cumbersome with old report cards flashing everytime I open the app. ### 5/5 — Does what we need *2026-07-24, version 4.100.0* It’s a good app. Why are they all so insecure and need me to review all of them? ### 5/5 — Amazing *2026-07-22, version 4.99.1* First impressions are everything when it comes to taken care of someone’s fur baby and for my first time using the app today in a crunch, as I am traveling out of the country, I am very pleased to say that the experience exceeded my expectation, and I will definitely be a frequent user of Wag!. Thank you so much. ### 1/5 — Greedy *2026-07-19, version 4.99.1* Horrible app, constantly trying to upgrade you to pay extra literally every thing you click on. Also won’t let you cancel mistakes even if you hit cancel 20 seconds later ### 5/5 — Jordan *2026-07-18, version 4.99.1* Jordan was so sweet and I felt as soon as I met her that I could trust her with my little Sebastian.. thank you Jordan!! 💕 ### 5/5 — Christine K *2026-07-18, version 4.99.1* Christine is wonderful to work with. My dog Jax just loves her . He runs to her when he sees her . I recommend her for any of your pet needs ! ### 5/5 — Reliable dog walker *2026-07-17, version 4.99.1* Jacob has walked our three dogs for over a year. He is very loving, reliable and loving with the dogs. ### 1/5 — No customer support *2026-07-16, version 4.99.1* Wag cancelled my dog sitting booking even though my sitter and I were messaging. This caused my dogs to not have care& no notification was given stating why or who cancelled. My messages with the sitter were deleted as they were connected to the sitting. I have reached out to the “email” as that’s the only option. No one will call me to discuss this huge mistake on their end & im completely dissatisfied with the response time. No accountability on their end. Mind you they canceled at 9 pm and I had to find other care. ## Most critical reviews (10 lowest-rated) ### 1/5 — Twice no show & no notice *2026-08-29, version 4.103.0* This is the second time this service has canceled my reservation without notice and without contacting me. I’m horrified and feel stupid for giving them another chance. ### 1/5 — Price GOUGING PET PARENTS *2026-08-29, version 4.103.0* Wag! SHOULD BE ASHAMED OF THEMSELVES FOR HOW MUCH THEY PRICE GOUGE PET PARENTS. It cost over $900 for me to get my dog watch meanwhile the sitter only makes $500. THIS APP IS LUCKY I CANNOT POST THE RECEIPTS HERE. SHAME ON YOU. There will be an article written about this!!! ### 1/5 — $99 for a meet and greet *2026-08-27, version 4.102.0* In order to do a meet and greet you need to “book” a service. After our meet and greet we did not want to proceed with the service, and therefore had to “cancel”. We were charged $99, only a fraction of which went to the boarder we did the meet and greet with. ### 1/5 — The app is struggled to book walks - it’s whole point in existing *2026-08-17, version 4.102.0* I used wag for 40plus walks without much isssues. Something changed where it had trouble processing payment or connecting to walkers. Did everything I could think of on my end and contacted there customer service and was blown off. Sent an email letting them know my experience and I’d was moving on to another service then they wanted to help so I wouldn’t leave. ### 1/5 — Dog walkers be warned.. *2026-08-06, version 4.100.0* Dog walkers: just so you know, this company will not pay you if you get bit and can’t finish the job as a result of an incident. You will not get paid for your time and gas getting to a job and as such, they encourage you to not report the incident. ### 1/5 — Terrible Support - Non Functioning App *2026-08-06, version 4.100.0* App Functionality is very poor. Was able to book appointments but not chat with confirmed provider. Allegedly, per support, despite the ONLY function not working being chat - based on my years ago data deletion request - my issue was not fixable. Not going to reestablish a new email ID just to make it easy for WAG to work. This made the app worthless and will switch to Rover which has much less “friction”. ### 1/5 — Misty needs a walk in evening. 1 Stony Brook Dr, Lancaster NY *2026-08-03, version 4.100.0* Payment provided this morning. Please help is someone coming to walk Misty???? Please respond I am disappointed that no one has come to walk Misty. Please return in overpayment that was made if you are not going to a dog walker. Will someone come this evening to walk Misty. Please get back to me at S Grinslade at Gmail. Again no one has come to walk my Misty. I request all money that I have provided over the last week. No communication and no one came to walk her. Please return payment as this is the 3 rd time when no one has shown up to walk her. ### 1/5 — Test walk in different state *2026-08-03, version 4.100.0* I just got my profile and see a test walk in Alaska when I live in Washington State. I messaged with the help chat and it gave me a bunch of suggestions that did help the issue at all and wouldn’t listen when we responded with feedback after its suggestions. ### 1/5 — Wag stole $80 from me, denied it then deactivated my account! AVOID THIS APP ⚠️ *2026-07-31, version 4.100.0* I have the bank records to prove it. ### 1/5 — Rip Off *2026-07-26, version 4.100.0* I was robbed for a request ## Most praised reviews (10 highest-rated) ### 5/5 — Great pet sitter and walker *2026-08-26, version 4.102.0* It’s hard to say if Lily Underwood likes cats or dogs better. She is excellent with both, notices little details about your pets and can manage all kinds of challenging situations that may come up - your dog decides it doesn’t want to walk any further? She can handle it. Doesn’t want to eat? She has a solution. She has been great with our dog and cat. I would highly recommend her services. ### 5/5 — Been using Wag! for years, always a good experience *2026-08-23, version 4.102.0* About six years ago, my family went on vacation and when I dropped my dog off at the kennel she was desperate to get out of there. I had never seen her like that and it about broke my heart, but what could I do? We had used that kennel many times and she usually enjoyed being there but clearly something had happened the last time she was there. We decided at that point to try to get someone to stay at the house with her. We had been using Wag! on and off for a dog walker and got one of their people to spend the week with her. It was totally fine. Later when we got another dog and eventually a cat and a turtle the cost of the house Sitter became cheaper than the cost of putting two dogs in a kennel and then paying someone to come over and take care of the cat and the turtle anyway. Since then, every single person we have had in our house has taken great care of the animals and great care of the house. Literally every time we come home the only reason you know that they’ve been here is because they’ve washed their towels and taken the sheets off the bed. Otherwise, the place is spotless. Also, you can message your house Sitter at any time and ask them to do a small thing like sign for a package, or bring the garbage cans in, and just check in to see how your animals are. You can’t do that with a kennel. ### 5/5 — Womderful *2026-08-21, version 4.102.0* Great drop in my doggies seemed very happy ### 5/5 — Mr. Flen *2026-08-18, version 4.102.0* Wag has been a Godsend for my pets! ### 5/5 — Easy to Use; Comprehensive Dogwalker App *2026-08-12, version 4.101.0* When it comes to who you leave your precious pup with, it’s overwhelming. Friends have “an eccentric but loving” grandma, others have a walker who stresses obedience. On Wag, the easy to use icons offer a comprehensive landscape of ways to communicate with the person watching your pet. You know at all times where the pup is and whether they eliminated on their walk. Our walker was lovely and loving— I couldn’t have asked for a nicer— and more reliable— walker. Thank you WAG for qualifying the walkers to make my life— and Pup’s— easier. ### 5/5 — Luz is top notch *2026-08-11, version 4.101.0* Great fit for my labradoodle Angus. Thanks again for a great “walk around”with angus ### 5/5 — Teresa Hammons *2026-08-05, version 4.100.0* Ciara Hammons is a responsible pet care giver with a minimum of 13 years taking care of cats and dogs. ### 5/5 — The place we found an AMAZING overnight sitter… *2026-07-29, version 4.100.0* I was in a “no sitter” situation for my dog at the last minute and I found Kara who was absolutely incredible! I love how easy the app is to use and the ability to get updates and several choices when looking so you can do the picking… but if you want WAG to pick the all will do that too. Payment process was seamless and I will absolutely use my last sitter again! ### 5/5 — Misty needs a walk in evening. 1 Stony Brook Dr, Lancaster NY *2026-07-27, version 4.100.0* Payment provided this morning. Please help is someone coming to walk Misty???? Please respond I am disappointed that no one has come to walk Misty. Please return in overpayment that was made if you are not going to a dog walker. Will someone come this evening to walk Misty. Please get back to me at S Grinslade at Gmail. Com ### 5/5 — Helpful app *2026-07-27, version 4.100.0* I had good experience with wag. I used Wag in the summer at a time when many dog sitter were busy and not accepting new dogs. I was able to find a great family to board my dog. I would definitely use it again. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*