# Wahlburgers — user reviews > 110 indexed App Store user reviews of Wahlburgers by Wahlburgers Franchising LLC, rated 4.83/5 from 6,468 ratings. - Source: https://appshunter.io/ios/app/wahlburgers/id1465231461/reviews - App overview in markdown: https://appshunter.io/ios/app/wahlburgers/id1465231461.md - Rating breakdown: 5★ 5,760 · 4★ 467 · 3★ 128 · 2★ 48 · 1★ 65 ## What do users think of Wahlburgers? Overall sentiment: positive **Pros** - 👍 Friendly and helpful staff - 🍔 Delicious burgers and food - 🌟 Great customer service - 💯 Excellent overall experience **Cons** - 🐛 Occasional order mistakes or missing items - 🕰️ Slow service during busy times - 📱 App issues with customization and ordering **Commonly reported bugs** - App scan and manual barcode entry not working - Limited menu visibility in the app **Most requested features** - Ability to fully customize burgers in the app - Loyalty program or rewards for frequent customers ## Newest reviews (12 of 110) ### 3/5 — help *2025-11-09, version 3.0* St. charles Ill They need more help. We we were there 20 minutes waiting for a table and the gal seemed new and didn't know how to seat 5. No manager seemed around at noon She was confused ### 3/5 — What about Hawaii?! *2025-06-03, version 3.0* Please give us the menu choices here in Hawaii that the rest of the places have! Let us order ahead of the app in Hawaii! ### 2/5 — Wahl rewards *2025-03-20, version 3.0* The app used to have places where you can look at your points, add them and see what rewards you have, there’s no where to look anymore all it does is ordering food.. I miss the old way!! I don’t go to Wahlburgers that often bht when I do, it like to add points.. ### 2/5 — Disappointed *2025-03-11, version 3.0* We’re from a small town in California and the next town over has a Native owned Casino, so we found out that one of the restaurants there is a Wahlburgers, we got excited and went. Everything about it was disappointing. The restaurant had a cafeteria feel, the Burgers where small and somewhat soggy and the staff was uninterested in helping anyone. The best part of the experience was the fries. I might give it another try in the future but for now I’m good. ### 4/5 — Love this place. *2024-02-15, version 1.5* Love the burgers. And the fact they have a gluten free bun. The only thing I would suggest is they add more gluten-free items to the menu otherwise four star the only reason I give a four star is because nobody’s perfect and they can’t ever get a five star love love love the Wahlburgers. ### 5/5 — Springfield MGM *2024-01-21, version 1.5* Great place to hang out - Kiki & Jon are the best! ### 5/5 — Wahlburgers….yummmmm *2023-12-22, version 1.5* First time coming to Wahlburgers!!!! Absolutely loved it. ### 5/5 — Outstanding !! *2023-12-16, version 1.5* Amazing service and great food !! Highly recommend !!! ### 5/5 — Forget the burgers, the chicken is awesome *2023-12-06, version 1.5* Great food and service at Foxwoods. Lauren our server brought out the food quickly and assistant manager Amanda checked in at our table to see how we liked the the oil and vinegar she made just for our tossed salad with marinated (in buttermilk) chicken. Moist and delicious! Recommended. Chicken sandwich was just as good. ### 5/5 — Susan *2023-11-20, version 1.5* Best milkshakes, burgers here at the Foxwoods resort ### 5/5 — Mark *2023-10-29, version 1.5* Food was excellent. The service was very prompt. Alexis was very kind and made sure we had everything we needed. ### 3/5 — Food is Fine, App is Awful *2023-10-21, version 1.5* Generally there’s nothing wrong with the food (although the takeout process is far from smooth - often items are wrong or forgotten, but as long as you check your bag, they’ll fix it for you while you wait) but the app is TERRIBLE. You can’t see all the menu items that are available on the website. There is limited ability to customize your burgers, etc. You’re better off ordering on the website or calling. I don’t know who designed the app, but they really dropped the ball ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app *2025-08-10, version 3.0* Food is good but the online app is terrible. I selected the melt and when I tried to check out I got an error that it could not validate the cart. I changed to the OFD burger and it worked except there was no option for regular tater tots. The Fiesta burger was missing from the app. ### 1/5 — Time for an update on timing *2025-07-19, version 3.0* Generally and typically the app is fabulous, easy to use and order. A very ‘frictionless’ experience. Today’s experience was not so. Apparently the app does not understand/incorporate in store orders as well. So when I placed my order - 10 minutes- nice! Reality: 38. The place was slammed due to local events. The staff were busting their butts and doing their best, respect to them. However my expectations were SO not met today. ### 1/5 — “New” and “improved” app *2025-06-16, version 3.0* Except you stole all my points (which was a lot) and you took the ability to even earn points, I’ll never be returning again ### 1/5 — Waste of time *2025-05-07, version 3.0* Tried to use promo code, big pain in the butt with no result. Location we were at also didn’t do online so there was literally no way to use this very limited app. Delete. ### 1/5 — Rewards Are Gone! *2024-08-17, version 1.9* What happened to my rewards points? I can’t scan my recipe and earn points and it looks like my old points are gone! I won’t be going back! ### 1/5 — Rewards?!?! *2024-07-28, version 1.9* Where is rewards section in new and ‘improved’ app update?!?! All my previous rewards are zeroed out… ### 1/5 — They’re lying *2024-06-18, version 1.5* They claim their app will give you access to their rewards program. Well, I went into their restaurant tonight and tried to use rewards that I had earned only to be told that we can’t use our earned rewards anymore and that they have apparently discontinued the program — which essentially makes the app worthless. Don’t waste your time. ### 1/5 — …forgot some of our food…😔 *2024-04-20, version 1.5* My first time going to this place. Saw it on food Network, so we figured we’d go while we were in Springfield. Ordered $75ish of food and they forgot some of it. Didn’t see we were missing anything until we got back to our hotel… Not cool guys, especially for the cost. About the food we did get, my burger (the melt) tasted good but was really dried out and all three of the fry orders we got were soggy and only half full. Definitely not like it was on TV. Most likely won’t be going here again! Disappointed ### 1/5 — Declining. *2022-09-17, version 1.5* Hostess was barely alive. Food quality has declined. Salad has gross dehydrated apples and the fish was cold & tasteless. The table & chairs were sticky & dirty. The women's bathroom was FILTHY. I did not even use it. Never again. ### 1/5 — Horrible Horrible Horrible in Honolulu at Ala Moana *2022-09-02* The only good thing is that the bartender was attentive. This has only been opened for appprox 1 month and the ceiling has hand prints on the hanging sign. The wall high up has something that looks like some through something high up close to the ceiling. On the ceiling there is a square close to a hanging lamp. The square is not fully attached and half remains cracked off. I returned the BBQ burger 3 times for not being well done. The bus boy looked at it weird. The fried pickles were charcoal. Manager never came by even tho he knew there was a problem he just stood around talking to some food delivery guys that were picking up food. Tables remained unwiped for the entire time we were here except when we were about to leave. Please don’t blame Covid. Blame poor management. This is our last time here. Off the bucket list. ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2026-07-23, version 3.0* Datbihgahh ### 5/5 — Vero Beach *2026-05-15, version 3.0* Great burgers and great people. Food truck next to Home Depot. So happy we found this place. ### 5/5 — As good as it gets! *2026-04-20, version 3.0* There’s a Wahlburgers food truck at a Home Depot near me and it’s a good thing because I just relocated but I would have stayed put if it wasn’t here. Okay, maybe that’s a little dramatic, I’d drive the 26 miles to my old neighborhood if I had to, but God knows my needs and they opened one at the Home Depot just about 2 miles away from my new home. God is good and I’m pretty sure this proves that He loves me! ❤️ ### 5/5 — Solid food *2026-02-20, version 3.0* Everything I try is great. Never disappoints, thank you. ### 5/5 — So glad y’all are finally in town *2026-02-20, version 3.0* Best burgers in town ### 5/5 — Best food *2026-01-08, version 3.0* First one that we went to was in himgham and then fenway. Both Awsome. Big Fan of Donnie hopefully will meet him . ### 5/5 — The best on the South Shore *2025-08-29, version 3.0* Best meatball sandwich I’ve had in a long time perfect consistency of cheese and sauce. The bread is out of this world with the garlic butter coating only next to mom and my wife’s cooking. This is a solid third highly recommend the sandwich to anyone who enjoys meatball sandwiches. ### 5/5 — One of my happy places! *2025-05-07, version 3.0* I love Wahlburgers! It’s one of my happy places! We go to the AC one because it’s the closet one to where we live. The food is delicious the staff is friendly. I wish there was one closer because I would definitely get a job there. I love the Wahlberg Family! I met Mark and Donnie and they were both AMAZING in every way! We are Huge fans of the restaurant and the family!! I definitely recommend eating here! ### 5/5 — Fan Girl *2024-04-28, version 1.5* I’m from WV and was visiting family in the area. On the way home, we decided to stop at Wahlburger’s because, let’s just admit it, I’m a fan girl. Anyway, we had the best time. Diane was super helpful as we had not been there before. My grandson was tired and fussy. She brought him some crayons and paper. She told us all about Wahlburgers. She said Paul was there yesterday. She told us he’s a very nice and humble guy. Sadly, although she has worked there for several years she has not met Donnie or Mark. C’mon guys! Anyway, she made us feel at home. The food was incredible. We got the Ours Burger. I would love to have a bottle of the sauce. We’ll be back!!! ### 5/5 — Great service *2024-01-28, version 1.5* Heather an her daughter who was training they were so pleasant never had to wait for refills… great personality an overall great experience… thank you ladies… --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*