# Waiter.com Food Delivery — user reviews > 66 indexed App Store user reviews of Waiter.com Food Delivery by Waiter.com, Inc., rated 2.10/5 from 184 ratings. - Source: https://appshunter.io/ios/app/waitercom-food-delivery/id602453224/reviews - App overview in markdown: https://appshunter.io/ios/app/waitercom-food-delivery/id602453224.md - Rating breakdown: 5★ 33 · 4★ 17 · 3★ 6 · 2★ 12 · 1★ 116 ## What do users think of Waiter.com Food Delivery? Overall sentiment: negative **Pros** - 👍 Convenient for office orders - 👍 Good customer service (mentioned by a few) - 👍 Can be reliable when it works **Cons** - 🐛 App crashes frequently - 🐛 Outdated UI/interface - 🐛 App doesn't find restaurants - 🐛 Delivery is often late - 🐛 High fees and inflated prices - 🐛 Not user-friendly - 🐛 App is slow and buggy - 🐛 Inconsistent order tracking - 🐛 Poor database management - 🐛 Cannot order from certain areas - 🐛 App doesn't work for some users - 🐛 Issues with reordering - 🐛 Problems with VCS menu options - 🐛 Feedback mechanism unclear **Commonly reported bugs** - App crashes on launch or when performing actions - App doesn't find any restaurants in the area - Orders not showing up in scheduled orders - App crashes when using camera - Cannot sign in with company SSO - App doesn't work on newer iPhones - Review text disappears under keyboard - Previous orders show 'None' before updating - App doesn't deliver to all addresses - App crashes after automatic update - App shows wrong aspect ratio - VCS menu options are confusing - App doesn't show VCS cart - App has two carts - Unclear which office food is coming to - Unclear spending limit - Unclear order details - Email notifications about missing items **Most requested features** - Add more food pictures - Improve reorder functionality - Make feedback easier to submit - Update UI to modern standards - Allow specifying alternative items - Integrate Apple Pay - Improve restaurant search accuracy - Fix aspect ratio issues - Allow pasting longer reviews - Show individual order totals - Improve VCS menu navigation - Make app more intuitive ## Newest reviews (18 of 66) ### 2/5 — Review feature not obvious *2023-01-18, version 1.9.0* The app doesn’t give an option to give feedback to the developers, it only directs here. Here are some things that can be improved. Note I use for deliveries at work which subsidizes our meals ordered at certain restaurants for delivery at work, so the “VCS” menu options I select may be different from individual app users. It wasn’t obvious how to rate orders. Turns out it’s the thumbs up/down icons on the main menu, cute but not obvious: the rest of the menu is written (not icons); and those two thumbs icons are a single button, unlike thumbs up/down icons just about everywhere else, no wonder it’s misleading. Anyway once I type my first review, I find I can’t type more than about 4 lines before what I type disappears under the keyboard. No scrolling! (Have they never tried their own app?) I have to edit my review somewhere else and paste it there. Generally the interface is slow but workable. It’s a bit distracting that when I click “Previous orders” on a given restaurant for example, it shows None for some seconds before updating with the actual information, rather than showing blank until it knows. That kind of thing. Looking at previous orders, it shows me the total amount of all employee orders for that meal delivered to the office, rather than only what I ordered which is what’s relevant to me. Overall it’s useful. There’s certainly much room for improvement. ### 2/5 — App needs work *2021-12-01, version 1.8.5* There’s no way to tell the restaurant an alternative for items. You order and just hope you get what you want ### 1/5 — Not user friendly *2021-10-21, version 1.8.5* Trying to place a order with the address of the restaurant and it keeps saying something else NOT USER FRIENDLY ### 1/5 — No restaurants!!! *2021-09-06, version 1.8.4* I can’t order from this ridiculous app because it says no restaurants in your area. I’m am in the middle of down surrounded by restaurants!! Get it together!😡 ### 4/5 — Make mobile reorders easy please! *2021-08-11, version 1.8.3* The desktop version makes it super easy to replay an old order. The mobile version makes you hunt for old orders. Other than that, all good! ### 2/5 — Grossly outdated app *2021-07-01, version 1.8.3* Waiter.com’s app is in dire need of a major redesign. In fact, in 2021, it still is only designed for old iPhone screen dimensions and is still using the old iOS 6 design language. The app needs to take Apple Pay too. ### 1/5 — Terrible app *2021-06-07, version 1.8.3* Saw an advertisement poster in the ground at a stop sign near my house. We live in the country so I thought that’s cool why not. Downloaded the app etc and nothing is available at all. So why advertise out here??? Makes NO sense. Two thumbs wayyyyy down ### 2/5 — Meh *2020-12-29, version 1.8* Waiter.com has some interesting restaurants in their lineup. However, we rarely use them because they are too expensive, have too many fees, and charge for napkins and utensils. They also sell snacks and desserts on everyone’s page, which is annoying, and seems in inappropriate. ### 1/5 — Wow *2020-12-29, version 1.8* I literally just downloaded this app an I know there’s so many restaurants around my area yet it keeps sayings there’s no restaurant near me. The worst delivery app I’ve used, definitely will delete and do NOT recommend. ### 1/5 — Nicole *2020-10-16, version 1.7* Not user friendly and too expensive! ### 1/5 — Badly designed app *2020-10-14, version 1.7* I would order breakfast and it wouldn’t show on my scheduled orders. Needless to say, I didn’t get my breakfast but come to find out later that my order went through; it just didn’t show neither on the website nor the app. Plus, they have this policy where you have to order breakfast 2 days in advance, what’s up with that? ### 1/5 — Unable to order *2020-06-13, version 1.7* Website keeps telling me there are no restaurants in my area. There are at least 25 within 10 miles. Needs to be fixed. Meanwhile I will keep ordering from Grubhub. ### 1/5 — Doesn’t work *2020-04-17, version 1.7* This app may be good couldn’t tell you because every time I try to use it, it never works ### 1/5 — Terrible App *2020-02-29, version 1.7* Wish I could rate this 0 stars. The UI is archaic and the app doesn’t work properly. ### 1/5 — Sub-par company, product and service *2020-02-26, version 1.7* I don’t know how this company is still in business. We use them for their VCS service. Prices are way higher and their both web and iOS app are back from 90s Full of bugs and poor usability and UI. The app doesn’t even show my VCS cart half the time. ### 1/5 — App hasn't been updated in years *2020-01-21, version 1.7* It looks like crap on the latest iPhones ### 1/5 — Bad application *2019-06-10, version 1.7* The app won't let me sign in with my company's SSO. ### 1/5 — Unreliable *2019-02-15, version 1.7* Tried to pull up restaurants in my area to see what could be delivered- even on my desktop. Both told me there were none in my area. Funny, since my coworker HAS used the waiter app and had it delivered here, AND when she pulled it up at the same time as me, it gave her options. After that, I thought it may work if I made an account. Nope- still nothing. Terribly disappointed! ## Most critical reviews (10 lowest-rated) ### 1/5 — Oh my :( *2025-05-07, version 1.11.1* When it works it works but when it doesn’t it’s terrible. They’re only ever late delivering lunch on the days when I have 15 minutes to eat. So now my probably cold lunch when it arrives is guaranteed be stone cold. No way to leave waiter feedback in the app or via email. Oof. ### 1/5 — One one the lowest quality app *2025-04-25, version 1.11.1* the service itself is not bad, but the app is terrible. not even good enough support, not good database management and UI ### 1/5 — Cannot use app *2025-02-12, version 1.11.1* It worked fine for years but now it opens then crashes when you try to anything. So I can’t order food from my workplace ### 1/5 — First time *2023-10-29, version 1.10.0* I just downloaded the app and now I don’t know where to go. I registered an account and then I click take out then it goes to a page that says waiter app bla bla bla. Then what????? ### 1/5 — Outdated app interface *2023-05-10, version 1.9.0* UI looks like something that hasn’t changed since the AppStore was first launched ### 1/5 — No address *2023-02-09, version 1.9.0* They don’t deliver in none of my addresses ### 1/5 — Never finds restaurants *2022-07-22, version 1.8.5* It always tells me there are no restaurants in my area. ### 1/5 — One of the most horrible apps *2022-07-20, version 1.8.5* One of the worst apps out there for food deliveries. Using Camera to post crashes app. Not inutitive. ### 1/5 — Old interface *2022-06-25, version 1.8.5* How do you still have the wrong aspect ratio for your app in 2022? ### 1/5 — Needs more polish, testing *2022-06-04, version 1.8.5* Waiter.com will notify you by app and email that next week’s VCS lineup is available. Great, click the mobile notification. It just launches the app. Okay, not great, manually select VCS. On Friday evening it shows you the current week with (now not useful) selections for Friday Saturday Sunday, and prevents you from clicking the prior days. There is no way to move to the next week. This is not an issue of their backend, waiter.com the website handles this fine, and the link brings you directly to the VCS page. This app needs more work. ## Most praised reviews (10 highest-rated) ### 5/5 — Gets the job done *2019-12-06, version 1.7* Helps me dinner at home and lunch to the office. Would like to see more food pictures please?!? ### 5/5 — Great service! *2019-06-07, version 1.7* I am talk texting this so please excuse any typos or grammatical errors…This is an amazing service if you are lucky enough for your company to provide Waiter.com services. Competitive pricing although some apps might be a few dollars less. However, I get accurate delivery and pick up times, As well as updates from a real person and real people in customer service at the ready to help. The food comes labeled with my name if I add that in the order notes, so that when we order for a large group, there is no confusion as to who’s food is who’s. My office gets Waiter.com delivered daily for lunch and I can’t begin to tell you how convenient and consistent the meal program is compared to others that we have tried in the past. I do notice that some of the restaurants have raised pricing, but then when I look on another delivery platform, the pricing is raised the same or more, but never less. ### 5/5 — Greate office food delivery *2017-07-14, version 1.7* They deliver to homes and offices. This review is for the SF Bay Area but I love being able to place my orders for lunch for the week and I get my food every day on time at a reasonable price ### 5/5 — Best Food App *2017-06-03, version 1.7* The app is easy to use and I love the service they provide. ### 5/5 — Most content for SF Bay Area *2017-04-26, version 1.7* Works well. - Happy to see ability to upload my own food pictures and to see those added by others. ### 5/5 — Good option *2016-06-27, version 1.7* Food was on time, hot and correct. Very happy! ### 5/5 — Fantastic *2015-09-04, version 1.4* I've used this for both business luncheons as well at home. Food is always delivered hot. Customer service is top notch as well. ### 5/5 — Awesome Customer Service!! *2015-07-17, version 1.3.2* Easy to order, but the best part was their customer service. When they had a delay in the delivery of our order they called to let us know, however being that the restaurant was close by and we had hungry kids we asked if we could pick up the order ourselves. They not only arranged it, they refunded all fees, and gave us a credit towards a future order. They went above and beyond what I expected, and we'll definitely use them for future deliveries. A+ customer service ### 5/5 — Great app! *2015-06-08, version 1.3.2* Very convenient, fast and easy to order food. Especially love the replay function to reorder from favorite restaurants quickly. ### 5/5 — Easy to use App *2015-04-06, version 1.3.1* I use this almost daily as I am in rehab for a hip replacement. The site is easy to use and the customer service is excellent. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*