# WaiterOne — POS and payments for business

> iPad-based POS and payment system for hospitality businesses. (iPhone/iPad app by WaiterOne SL.)

- Source: https://appshunter.io/ios/app/waiterone/id429458845 (this page in markdown: same URL + `.md`)
- Developer: [WaiterOne SL](https://appshunter.io/developer/429458848)
- Category: Business, Utilities
- Price: Free
- Rating: 3.50/5 from 13 App Store ratings · 25 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.6 · 180 MB
- Languages: American English, Arabic, Croatian, Czech, Danish, Dutch, Finnish, French (France), German (Germany), Greek and 17 more
- Released: 2011-04-11
- Data updated: 2026-08-06
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/waiterone/id429458845/reviews.md

## What is WaiterOne?

WaiterOne is a fast and complete POS system for cafes, bars, restaurants, food trucks, events, terraces, and hospitality businesses that want professional point-of-sale software on iPad.

Built for real service, WaiterOne helps you take orders, manage tables, print tickets, process payments, follow reservations, organize staff, and keep your business running smoothly from one central iPad.

WaiterOne for iPad is the heart of the system. It manages your products, tables, printers, payments, reports, remote devices, kitchen screens, customer displays, reservations, and cloud connections. It is designed for speed during busy service, with clear screens, fast ordering, and reliable offline-first workflows.

Use WaiterOne Remote on iPhone or iPod touch to take orders directly at the table. Orders are sent to the main POS and can be printed in the kitchen or bar, helping your team work faster and reduce mistakes.

WaiterOne KDS turns an iPad or iPhone into a kitchen display system. Chefs and bartenders can follow orders on screen, organize preparation, and reduce paper ticket handling.

WaiterOne Kiosk adds self-service ordering for customers. It supports add-ons, tips, calories, localized payment messages, and a modern ordering flow for venues that want faster counter or self-service experiences.

Customer Display and Digital Signage options let you show order information, totals, and customer-facing content on additional screens.

Reservations and planning tools help you manage bookings, table reservations, upcoming reservations, staffing context, and forecast information, so your team can prepare better before service starts.

Attendance management helps track clock-in and clock-out, breaks, manager corrections, audit history, and attendance reports.

WaiterOne supports a wide range of receipt and kitchen printers, including Epson, Star Micronics, Citizen, AirPrint-compatible printers, and many printers using Epson-compatible ESC/POS modes. Print receipts, kitchen tickets, bar tickets, reports, and fiscal documents depending on your setup.

At the end of the day, WaiterOne can generate useful reports for sales, payments, discounts, users, fiscal data, attendance, and operational totals. Reports can be printed, exported, or sent by email when an internet connection is available.

WaiterOne also supports many professional workflows, including:
- Table plans and table moves
- Split bills and multiple payment types
- Tips and configurable tip suggestions
- Product import and export with CSV files
- Price levels and automatic price rules
- Barcode and Socket Mobile scanner support
- Kitchen and bar ticket routing
- AirPrint and POS printer reports
- Remote ordering and communication recovery
- Fiscal workflows for supported countries
- Payment provider integrations such as SumUp, Zettle, Stripe, TWINT, FlatPay, CM, Pin Vandaag, and more depending on country and configuration

Because WaiterOne runs on iPad, you do not need a traditional PC server for daily operation. The system is built to stay practical, fast, and reliable during service, even when the internet connection is limited.

WaiterOne is made for hospitality teams that need a powerful POS without unnecessary complexity: quick to learn, flexible to configure, and strong enough for serious restaurant and bar operations.

WaiterOne can scale from a single iPad at a small bar to a connected setup with remote ordering devices, kitchen screens, customer displays, kiosks, scanners, multiple printers, and cloud reporting. You choose only the tools you need, while the POS stays focused on fast service, clear information, and dependable operation.

Whether you run a small cafe, a busy bar, a restaurant terrace, a food truck, an event setup, or a multi-device hospitality workflow, WaiterOne gives you the tools to serve faster, stay organized, and keep control of your business.

## Key features

- iPad-based POS system
- iPhone/iPod order taking
- Kitchen Display System (KDS)
- Real-time sales dashboard
- Printer integration
- Cloud-based reporting

## Recent user reviews (10 of 25)

All indexed reviews: https://appshunter.io/ios/app/waiterone/id429458845/reviews.md

### 1/5 — New update is awful

*2026-07-11*

We have used WaiterOne for over 6 years. Been pleased with it in the past, until these current updates in the last month. They are awful. If a customer changes their order mid order, you can no longer swipe to delete or change the items. This makes it incredibly difficult, especially being in a tourist driven area. We have to resent the entire order and start again. Not ok. Why fix something that’s not broken? We are actively starting to switch to a new system. Very disappointed with the lack of care to rectify these on going issues. Updated again to the current V1.8.15, still awful, didn’t fix any of the issues. I will not be sad to get rid of this now that it is run this way. Sincerely a lost customer.

**Developer response:** We're truly sorry for your recent experience, especially after you've been with WaiterOne for more than 6 years. We really appreciate your loyalty, which makes it even more disappointing to hear we've let you down.

Version 1.8 was by far the biggest update we've ever released, introducing many new features and internal improvements. Unfortunately, that also allowed a few unexpected bugs to slip through. The issue you're describing with modifying items in an existing order turned out to be a particularly pesky one, and we understand how frustrating it is during a busy service, especially in a tourist-driven business.

The good news is that we've identified the cause, and the fix is already included in our next update, which should be available very soon.

We're genuinely sorry for the inconvenience this has caused and hope you'll give WaiterOne one more chance. Your feedback has helped us improve the product, and we're committed to getting it back to the reliability you've come to expect over the past six years.

– The WaiterOne Team

### 5/5 — Excellent

*2020-09-14, version 1.5.44*

Lots of features we need for our business at an affordable price. Tanks for your help in setting up. Highly recommended

### 5/5 — Love it

*2020-09-14, version 1.5.44*

Great system, easy to use and does everything needed to run our cafe. Australian dealer easywaiter ( highly recommended) did our setup including supplying hardware neeed. Would recommend WaiterOne and easywaiter to anyone wanting a point of sale system

### 5/5 — Perfect

*2020-07-04, version 1.5.40*

Great system, costs effective and easy to use. Used your Australian dealer - easywaiter for setup and support and they are great also. Surprised to find they offered support if needed 24/7

### 5/5 — Superb app.

*2020-02-21*

I have been using this app in my sugar shack in the last 5 years and they continually improve it and it work very well. Good job

### 5/5 — Great

*2016-04-11, version 1.3.21*

Great app at a super price, very stable & has all the functionality we need for our busy pub with rooms.
Get it quick before the price reflects the quality of the product.

### 5/5 — Rob

*2016-03-16, version 1.3.21*

LOVE THIS APP. Have been using it for 5 years and it just keeps getting better and better.

### 5/5 — It works for us

*2016-02-18*

I interviewed more than a half dozen other restaurant/Bar apps costing up to $100 a month.  We chose Waiterone, regardless of price. It works for our medium size resort in Belize. Support has been quick and thorough, they even accessed our system remotely to set up a printer we were having trouble with. At $48 it is an amazing value, we will be adding the remote apps and the kitchen display apps soon.

### 5/5 — Great app

*2015-05-24*

We used this app to replace a subscription service. It took a few weeks to get everything transferred over and to ensure that it did what we want, but now that we are on it we are very happy.
The app writer was very helpful and quick to respond to support requests.
Highly recommended.

### 5/5 — Director of tulip Thai

*2014-11-19, version 1.3.11*

Hi, 
Want to let you know that the waiterone's app and support team save me over Aus $10k to set up a pos retailer system. Waiterone cost me a dime and never pay out going or monthly services comparing to other. Who say  "you pay what you get " I say "I pay under $50 but I get what I want from Waiterone". 
thank you to have Waiterone app and the incredible Suport team ( esp. Eddy ) never let you down ( never have support like Eddy here in Australia ) Cheer and be successful to Waiterone
Many thank you.

## Frequently asked questions about WaiterOne

### What devices does WaiterOne support?

WaiterOne is designed to run on iPads. The WaiterOne Remote app can also be used on iPhones and iPod touches to function as ordering devices.

### How does WaiterOne handle kitchen orders?

WaiterOne features a Kitchen Display System (KDS) for iPad and iPhone that provides paperless instructions to chefs and bartenders, streamlining kitchen operations.

### Can I monitor sales remotely with WaiterOne?

Yes, the WaiterOne Online Dashboard allows you to monitor your sales in real-time from anywhere via the cloud, keeping you connected to your business.

### What printers are compatible with WaiterOne?

WaiterOne seamlessly integrates with ticket printers from brands like Epson™, Citizen™, and Star Micronics™. It is highly likely to be compatible with other printers supporting Epson™ emulator mode.

### Does WaiterOne require a dedicated server?

No, WaiterOne runs on the iPad, eliminating the need for traditional PC hardware, dedicated servers, or expensive database servers.

### How often is WaiterOne updated?

The latest version of WaiterOne is 1.7.68, and it was last updated on December 23, 2025. This indicates a relatively active development cycle.

### What is the user sentiment for WaiterOne?

WaiterOne has an average rating of 3.7 stars from 12 ratings, suggesting a generally positive but mixed user reception.

### Is WaiterOne suitable for events?

Yes, WaiterOne is designed as a brilliant POS software for cafes, bars, restaurants, and events, indicating its versatility for various hospitality settings.

## Version history (last 5 releases)

### 1.8.21 — 2026-08-04

### Fixed
- Reorder, void, delete, duplicate, and merge actions on product lines now complete faster on older iPads, especially on larger open tickets.
- The Bill action now uses the normal concise hospitality wording in every supported language instead of wording that means a preliminary or interim bill.
- Product-line swipe actions now stay open on older iPads, preserve the selected ticket line, and respond promptly when an action is chosen.
- Older Feitian A-Trust card readers now connect reliably again, while support for newer readers remains unchanged.
- A-Trust signing now retries reading the card serial number through the card interface when reader callbacks are missing, improving compatibility with Feitian reader setups that still respond to smart-card commands.
- A-Trust reader detection now retries Bluetooth discovery when the reader callback is missed, helping compatible Feitian readers appear again without restarting WaiterOne.
- Table screens now open promptly and remain stable when a database contains many unused blank table records.

### 1.8.20 — 2026-07-25

### Fixed
- Open-text product buttons now keep the text field and action buttons clearly visible above the on-screen keyboard.
- PDF fiscal system proof reports now open reliably on Epson TSE setups without causing WaiterOne to close unexpectedly.
- Data > Buttons now saves Product switch changes for modifier buttons.
- Pesky bug when swiping over an item in the onscreen ticket.

### 1.8.19 — 2026-07-22

### Added
- Reports now include a PDF fiscal system proof for active Epson TSE or Fiskaly setups, with business, POS, and certification details for German fiscal documentation.
- Product buttons can now track stock, show remaining quantities on POS buttons, and sync stock changes to Remote devices.

### Fixed
- The "Open table/tab from other users" permission now also applies when staff use Remote.
- Data > Users now remains responsive and avoids excessive memory use when switching between user records.
- Button CSV exports now include the Open price and Open text settings, allowing them to be edited and restored during import.
- Whole-ticket voids now keep their negative total when assigned to a table.
- Tables split from Remote now preserve all configured VAT levels.

### 1.8.18 — 2026-07-17

### Fixed
- Customer display QR code settings are now saved correctly and remain available after reopening the settings or restarting WaiterOne.
- Numeric entry fields on iPadOS 26 now accept input normally, use the full keyboard and support Return, making prices, amounts, quantities and settings easier to enter and save.

### 1.8.17 — 2026-07-15

### Added
- Orders can now be moved between tables on different floorplans by dragging the occupied table over a floorplan arrow and dropping it onto the destination table.
- Each printer can now be configured to show total modifier quantities on order and preparation tickets.

### Fixed
- Product-line swipe actions now remain open reliably on older iPadOS versions as well as iPadOS 26.
- New-style floorplans now remember each user's zoom level and position separately for every floorplan.
- A-Trust readers now connect and recover without delaying the POS or Settings, and affected older ACOS-ID cards clearly show their expired certification with the applicable transition guidance.
- Epson ePOS SDK receipts now print German umlauts consistently in headers, product lines, and footers.
- Bills and receipts now show single modifiers without an unnecessary quantity and keep modifier totals under the matching product when bill lines are cumulated.
- Held products now remain on their original table when switching between tables, preventing them from appearing on multiple tables.
- Bills, receipts, and invoices now include modifier unit prices where applicable, with modifier line totals shown separately.
- A-Trust card readers now detect cards already inserted when the reader connects, reliably repeat certificate serial and expiry checks, and continue signing after card-status checks.
- Test Print requests from Remote now print a test ticket on every active printer.
- Tip payment methods now turn an existing overpayment into a positive tip instead of increasing the change due, and start at zero when no overpayment is available.

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## More apps by WaiterOne SL

- [WaiterOne Remote](https://appshunter.io/ios/app/waiterone-remote/id547936989)
- [WaiterOne KDS](https://appshunter.io/ios/app/waiterone-kds/id888127698)

All apps by WaiterOne SL: https://appshunter.io/developer/429458848

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-06.*