# Waitrose & Partners — user reviews > 500 indexed App Store user reviews of Waitrose & Partners by Waitrose Limited, rated 4.90/5 from 1,109 ratings. - Source: https://appshunter.io/ios/app/waitrose-and-partners/id1346064128/reviews - App overview in markdown: https://appshunter.io/ios/app/waitrose-and-partners/id1346064128.md - Rating breakdown: 5★ 1,008 · 4★ 81 · 3★ 11 · 2★ 2 · 1★ 7 ## What do users think of Waitrose & Partners? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 👍 Excellent delivery service - 🚀 Convenient app - 👍 Great quality products - 👍 User-friendly app - 🚀 Quick and easy shopping **Cons** - 🐛 App crashes and freezes - 🐛 Login issues - 🐛 Unreliable scan and pay feature - 🐛 Buggy and glitchy - 🐛 Constant sign-outs - 🐛 Vouchers not working as expected - 🐛 Slow and unresponsive **Commonly reported bugs** - App not recognizing login details - Scan and pay feature locking up - Inability to amend orders - Disappearing shopping carts - Inconsistent voucher application - Blank screens when adding address **Most requested features** - Ability to save recipes - Option to filter by brand - Synchronize shopping lists across devices - Automatic application of vouchers - Ability to change order location - Dark mode option - Improved accessibility features ## Newest reviews (14 of 500) ### 4/5 — Saturday 1st August *2026-08-02* Used my phone to scan and go as I always do. Got to the till with a trolley full and got the message for a rescan. Usually when this happens they scan approx 10 or so items and away you go. Not today… rather than explain any of this to me the assistant was just talking through her headset about having to rescan every scab and go order. She then went off helping other customers. Finally she came back to me and said she had to do a full rescan. I had over £130 in the trolley all packed and she was going to take ages rescanning everything with her hand held scanner. I therefore went to a Checkout with an assistant unpacked everything while she scanned it and then repacked it. No apology or explanation. Surely they should be able bypass this problem if it’s happening with every customer. ### 3/5 — Moody app *2026-07-31, version 3.29.0* Moody app, sometimes despite the little treats doesn’t get updated despite scanning the card. Not enough discount vouchers either despite spending ££ . It used to be better before. ### 2/5 — It’s a Game of Give and Take *2026-07-21, version 3.28.0* Listen up, Waitrose. Your rewards scheme is one of the stingiest around. You collect all this data on customers' spending habits but offer very little in return. Right now, I have no vouchers at all. Every week or so, there are a few vouchers here and there offering 50p off a small number of items. You need to offer a fairer exchange. Right now, you take more than you give, so this needs to change. If you really want to shine, then offer more than you take! ### 4/5 — Improve order system *2026-07-18, version 3.27.0* Need to make it obvious how to add another item to order! ### 2/5 — Frequent Crashes *2026-07-17, version 3.27.0* Several times recently whilst in the middle of shopping the vouchers have not loaded. Even connecting with the WiFi doesn’t work. Unable to use the vouchers which is a shame as the app is well put together. ### 3/5 — Apple Wallet Card - suggestion *2026-07-16, version 3.27.0* How about putting the barcode at the top of your Apple Wallet card. That way we can just hold our phones normally when we have to put it into the reader to get the scanning gun instore. Seems like common sense….. ### 3/5 — Search facility limited *2026-07-12, version 3.26.0* I love Waitrose but find this app is let down by its poor search facility. Unlike on the website, you cannot copy and paste multiple products from an email onto a list. I shop for my 96 year old mum every week. She emails me the list and I create the order. It’s very frustrating that things have to be input individually. Also, the search is not intelligent eg 2 bananas will not find bananas- the 2 has to be deleted. Waitrose is let down by this app. ### 4/5 — Great recipes easy app *2026-07-11, version 3.26.0* Love the recipes just which we could change the order of the recipes to have newest at the top or in alphabetical order, and would love to create a weekly menu within the app But overall it’s a very easy app ### 3/5 — Could and should be better *2026-07-09, version 3.26.0* Repeatedly when going into Waitrose, app fails to load when I can check for whatever vouchers are available. Voucher tab constantly fails to open but the rest works. Why make me have to select vouchers of the products I buy weekly when clearly I would choose them. They should be auto added thus my card then deducts ### 3/5 — Pride logo gone *2026-07-08, version 3.26.0* Pride logo erased with the latest version so I’ll install this app again. Please avoid political gestures. ### 3/5 — Why? *2026-07-07, version 3.26.0* App itself is fine but why do we need to see “Pride” colours for all of June? One day would be enough to show their DEI credentials. ### 1/5 — Don’t want Virtue signalling from my supermarket *2026-07-04, version 3.25.1* They sell fruit and veg, yet are pushing their support for a decisive ideology on their app icon. ### 1/5 — Unreliable *2026-07-03, version 3.25.1* Booked this for a holiday cabin to arrive the first day which is today. Waitrose cancelled it this morning ie the day of delivery because of a driver taken ill- to whom my sympathies go out to. However Waitrose cannot deliver it on my arrival day and cannot automatically deliver it tomorrow without me going into the clunky app and reordering it and booking another slot. So now I am receiving it 24 hours later with missing items . Not a happy customer. ### 1/5 — Why still the multicoloured NO OPTION to choose icon in JULY??? *2026-07-02, version 3.25.1* According to Waitrose, the now activist-hijacked month of June runs from the last week in May through to whichever date in July that Waitrose chooses to return the app icon from their political-posturing multi-coloured app (which they forced on us) back to the original Waitrose app…this year June appears to exceed its 30 days. The majority of customers didn’t want an icon change in the first place. What a waste of effort, and no doubt money too. I’d prefer that retailers return to what they’re supposed to do - offer good customer service, good produce and not preach from the book of Stonewall. ## Most critical reviews (10 lowest-rated) ### 1/5 — Waitrose App *2026-08-06, version 3.30.0* I have an email address and a password but I keep being told there is an error try again. I actually deleted the app and reset it. Again i got there is an error try again so I did and I got the app to open. Amazing! Then in store today no such luck again I got there is an error try again Is it just me with this problem John ### 1/5 — Making it difficult to contact *2026-08-04, version 3.30.0* Used to be so so easy to message when there was an issue with your order now you have to fill in an online form with nene address order number etc. trying to make you give up before you raise issues. Pathetic ### 1/5 — Where are my vouchers? *2026-07-31, version 3.29.0* Vouchers have been slowly but surely reduced to the point that this week I got no new vouchers. What is going on? Also when I search for something in the app and click on it, returning to the search page resets the search and I have to scroll all the way down to where I was before. Lastly, please allow us to review our purchase in the app - this is an extremely basic function of a shopping app. ### 1/5 — Can’t post review on items *2026-07-28, version 3.28.0* Cauliflower is day-glow yellow!! Had to SRUB it twice to get the day-glow spray off!!! What’s this all about??? ### 1/5 — Waitrose app crash *2026-07-26, version 3.28.0* The Waitrose app used to crash occasionally when amending an order. Usually I can just reboot my phone and it would fix the properly. I have provided feedback to Waitrose before but the issue is still happening. So much so that it just crashed my iPhone 16 which is only 6 months old. So I thought I ought to put a review on here. ### 1/5 — Unable to set up account *2026-07-19, version 3.27.0* Unable to set up account. Go to add in my address and it just shows a blank screen with ‘Complete your account’ at the top. No way of progressing without it! Please fix ### 1/5 — Garbage app. *2026-07-18, version 3.27.0* I expect far better from Waitrose. Tried cancelling my order, but it wouldn’t allow me to. Followed all the help suggestions, still couldn’t cancel. Tried to contact coroner services via email, no chance as I could not get through the system to even get the email address. App is worse than amateurish and I expect far better from the like of Waitrose. Will be removing app and shopping elsewhere from now on; I certainly have never had a problem with Ocado, so back to them I will go. ### 1/5 — Back to normal *2026-07-06, version 3.26.0* Now the App icon is back to normal like the UAE version it’s time to reinstall! ### 1/5 — “Scan my card” is a disgrace *2026-07-05, version 3.25.1* I don’t think I have EVER managed to get my card scanned at a POS. Shocked by how useless this loyalty program is ### 1/5 — Version 3.21.0 *2026-07-05, version 3.25.1* Now that Pride month has finished can we please have our normal ‘version’ Waitrose logo back. ## Most praised reviews (10 highest-rated) ### 5/5 — Only thing better than- recipe saving! *2026-08-19* Love all the recipe lists and offers. Just needs a way to save the recipes in the app to come back to them later. ### 5/5 — Good *2026-08-05, version 3.30.0* Great ### 5/5 — Easy Booking *2026-07-28, version 3.28.0* Wanted to book some party food and found the website very easy to peruse and to book. Great that you can pick up from a local Waitrose. ### 5/5 — Delivery *2026-07-28, version 3.28.0* Quick and easy Plenty of delivery slots available drivers always nice and friendly ### 5/5 — Pride *2026-07-22, version 3.28.0* I love the Pride colours. Makes a great service, even better. More non-binary, more queer, more trans please. ### 5/5 — Pride *2026-07-10, version 3.26.0* Looking forward to June 2027 in the hope that the pride logo returns. Well done Waitrose for your dignified silence during the recent tiresome moral outrage. ### 5/5 — Best one ,mostly *2026-07-01, version 3.25.1* With one consistent fallibility the best for quality and courtesy.The one bad facet is bottled beer.We only order one variety.This went wrong when the orders were coming up short by three or more bottles. Today the correct number arrived,however one was leaking and two were only half full…The callcentre is very cooperative and pleasant,it was not always so.I guess it is down to the heat at the moment and maybe a lack of cool bottle storage space,rather than the preceding times when the counting was erratic. ### 5/5 — Simple to use *2026-06-28, version 3.24.1* I use Waitrose app to place all my orders for party food. as friends and relations live in different counties to myself I Often need to collect items at stores . it is really easy to put in the postcode of my destination and the app will find the nearest Waitrose. Always excellent food at great prices ### 5/5 — High quality food *2026-06-23, version 3.24.0* Waitrose food is best food . ### 5/5 — A pleasure *2026-06-23, version 3.24.0* It’s such a pleasure dealing with Waitrose Online. Always on time and very pleasant delivery people. Thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*