# Walk MS — user reviews > 32 indexed App Store user reviews of Walk MS by National MS Society, rated 4.61/5 from 1,007 ratings. - Source: https://appshunter.io/ios/app/walk-ms/id839719467/reviews - App overview in markdown: https://appshunter.io/ios/app/walk-ms/id839719467.md - Rating breakdown: 5★ 801 · 4★ 113 · 3★ 36 · 2★ 21 · 1★ 36 ## What do users think of Walk MS? Overall sentiment: negative **Pros** - 🚀 Deposit check function - 👍 Well-designed app - 💡 Handy for tracking donations **Cons** - 🐛 Deposit check function not working - 🐛 Frequent crashes and freezes - 🐛 Login and registration issues - 🐛 Incorrect donation tracking - 🐛 Unresponsive app **Commonly reported bugs** - Deposit check function not working - Login and registration issues - Incorrect donation tracking - Frequent crashes and freezes - Unresponsive app **Most requested features** - Improved email and social media sharing - Better donation tracking and reporting - Smoother registration process - Increased stability and reliability ## Newest reviews (10 of 32) ### 2/5 — Fixes needed *2022-04-04, version 3.4* Half the time I can’t log in due to incorrect credentials (they’re not) or no events (there are). Then once I’m in, often I’ve raised $0 (I’ve raised over $500) and again no events listed. Really frustrating. ### 2/5 — Registration process/website *2022-04-02, version 3.4* Everyone I have recruited on my team, has complained to me about registering for the Walk; in fact, at least one of my members simply won’t mess with it. The thing most complained about, especially with people who’ve been participating in the Walk for several years - their email or password is not recognized. My husband receives emails from you throughout the year, yet when he tried to register, using the same email address, it’s not recognized?! This also happens to me, on the website. I’ve established my page, with my team, yet often when I sign in, it also says it’s not recognized. Another issue with the website- my team information is usually inaccurate. I would understand if this technology was all new to Walk MS, but the app and online registration has been available for many years. Honestly, every year, when the time for Walk MS starts coming up, I dread having to deal with the frustration, and find myself procrastinating contacting and putting my team together. I hope that this whole process can someday be simplified and user-friendly. Thanks for listening, Melinda ❤️ ### 3/5 — Want to see ALL donations *2021-03-11, version 2.9* I cannot see all my donations. I do really like the deposit check feature. Once I deposit, will I still need to mail in the physical checks some place? ### 3/5 — Clumsy app *2021-03-06, version 2.8* As with the website this National MS society app lacks functionality and ease of use. For example, there’s no direct way to identify and thank donors. ### 3/5 — Needs screen rotation for iPad keyboard use *2019-04-26, version 2.5* Like the App, esp since I’m a phone & iPad Pro user & don’t use a laptop or PC anymore. BUT (huge “BUT”) there is no rotation on the iPhone or iPad/iPad Pro, so using the iPad keyboard is impossible, unless you like looking at your screen sideways when you’re typing! Please fix this, I’d rather scroll than get a sore neck. ### 1/5 — NO STAR *2017-04-29, version 2.0* This is the worst app ever attempted to be invented. I've tried throughout the seven years of doing Walk MS to use this app and it never fails to disappoint. Each year brings a different issue. This year, I can't even login as it won't allow me to enter my password, just my username. It's a waste of valuable space, I'm deleting it and won't be trying it next year. ### 1/5 — Can't sign in *2017-04-28, version 2.0* It only gives me an option to enter my password. When I enter it I get an error asking for my username. No place to enter my username! 😩😩 PLEASE FIX THIS APP OR IT IS USELESS! ### 1/5 — Won't connect *2017-04-10, version 2.0* Useless...just keeps saying "can not connect. Make sure you are connected to internet" ### 1/5 — ? *2017-04-10, version 2.0* It doesn't work anymore 😔 Won't let me sign in. ### 1/5 — Newest version *2017-04-06, version 1.3.2* Will not load. Version 2 ## Most critical reviews (10 lowest-rated) ### 1/5 — Deposit Check function does not work *2023-07-29* If not for this issue, I would give the app a 5⭐️ rating because it’s really well done. However, since this issue has not been resolved in at least 3 months, I wonder if the only way to get it fixed is by being a Karen. Fine. I’ll be Karen. Here’s the message I just submitted via the app: “It is impossible to complete a check deposit through the app. After several attempts at scanning the front side first, I realized I might have more success starting with the back because the app does not scale down to screen size after initiating screen capture. I can’t scroll to the left to see all options. It might have worked had I not gotten (half) an error message. See 2 attachments. This was the size and orientation of the screen and I was unable to shrink it or scroll left once I was out of the welcome page. This is very frustrating because it was a known issue PRIOR to the walk back in April. I’m using an iPhone. Maybe it’s an incompatibility issue. Whatever it is, it’s aggravating.” ### 1/5 — really not worth the trouble *2023-04-19* This app is painful to use - half the time when I open it, it’s completely unresponsive - when it does come up operational, half the time it locks up in one mode or the other - the one time I managed to get to the screen to deposit a check, it let me take a pix of one side, then locked up in “zoom” mode making it impossible to take a pix of the other side ### 1/5 — I cannot Deposit Checks *2023-03-02* Since January 25, I have been attempting to deposit three checks for Walk MS. So far, I’ve $250 to deposit. The app is not allowing someone with an iPhone to deposit checks. I’ve talked to the NMSS at least twice and emailed several times. Since the beginning, they are aware of the problem and trying to correct. It is so frustrating. I like to deposit checks myself because then I know my account is getting credit. I was told to try removing the app and reinstalling it. I did and still does not work. I was then told a new app would be created in 2024. This is totally inexcusable!!! ### 1/5 — Facebook *2022-05-12, version 3.4* Difficult to post progress ### 1/5 — needs serious work *2022-04-30, version 3.4* This app regularly freezes up, and the only way to get it reset is to uninstall and reinstall it ### 1/5 — Mobil App not responding *2022-04-20, version 3.4* Email Icon not working. Home page does not open all the time. ### 1/5 — Not happy with this new setup or app *2022-04-19, version 3.4* Having a hard time with figuring out the app. I want to send an email with a link to my page and can’t seem to find a way to do it. Very frustrating. ### 1/5 — I can’t even send an email *2021-04-03, version 2.9* App is really terrible-especially when we are asking people to donate money-this should work better! I can’t even send an email asking for donations through the app (or log in, or create a correct social media post). Please fix all the glitches-too many to name. ### 1/5 — The app doesn’t do much *2020-09-15, version 2.7* You’re better off looking onto the website. There is so much that cannot be done here and it’s a shame. Lots of lost opportunities. ### 1/5 — Frustrating *2018-04-03, version 2.3* Every time I try to log in it says I’m not registered for any events. I am a team captain and warrior and am beyond frustrated. I’m able to view progress by following fb links but never from here. ## Most praised reviews (10 highest-rated) ### 5/5 — So glad I can deposit a check via app! *2021-04-25, version 2.9* Not sure if I didn’t notice this function prior to this year or if it’s really a new enhancement. Sure is handy!! ### 5/5 — VERY HELP;FUL *2021-04-23, version 2.9* Anyone participating in a WalkMS event should REALLY get and use this app. Makes the logistics so much easier. WELL DONE! ### 5/5 — Great and has Check Capture!!! *2021-03-28, version 2.9* Love the app! Check capture has made my life so much easier! ### 5/5 — MS Walk app is very Handy. *2021-03-05, version 2.8* The MS walk app on your phone helps you keep upto date with donations and able to send emails or messages to donors at your fingertips. ### 5/5 — Great app *2018-02-25, version 2.3* Easy to use ### 5/5 — Makes tracking easy *2017-12-08, version 2.3* This app works like a charm every time for me. So easy to use and keep track of all my donations and my teams donations. Like most apps, you’ll need a WiFi or Lte connection to log on and check, but it’s still so much faster and easier than logging into my mobile page for the same info. Love it! ### 4/5 — Newest version issue! *2017-04-10, version 2.0* My husband & I get an error when we try to open app. It says Connection unavailable! We are unable to retrieve your information right now. Please make sure you can connect to the internet and try again. Anyone else getting this message? ### 3/5 — This app is buggy! *2023-04-21* The app should work more smoothly than it does! Yes, it has collected donations, but it has been impossible for me to deposit the checks that I have. Today, I have had to delete and then reinstall the app every time I have looked at it! I am still committed to the cause. But I am very disappointed in this app! I am using an iPhone 12 Pro Max with the latest iOS. ### 3/5 — GPS doesn’t work *2021-04-29, version 2.9* And to put pictures it’s so slow ### 3/5 — MS Walk App *2021-03-26, version 2.9* I’ve already expressed my frustration with this app to Janine Sharma (w/the MS Society, who has been very helpful, BTW). It’s been this way for years- slow and semi annoying (okay, pretty annoying at times). Whenever I want to thank my donors, for example, the app has a glitch and has an incorrect email address listed. Also, I’ve had two donors who didn’t donate through the app on FB, and even though there is an option to list their names, only one of the names actually took. I really appreciate all of the efforts of the MS Society, and I realize that it’s not the easiest task to design and coordinate such an app, but I just had to voice some of my frustration. Thank you much for reading my review. Please do not take it personally. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*