# Wallbox — user reviews > 555 indexed App Store user reviews of Wallbox by Wallbox, rated 4.50/5 from 3,654 ratings. - Source: https://appshunter.io/ios/app/wallbox/id1188288011/reviews - App overview in markdown: https://appshunter.io/ios/app/wallbox/id1188288011.md - Rating breakdown: 5★ 2,903 · 4★ 278 · 3★ 96 · 2★ 69 · 1★ 308 ## What do users think of Wallbox? Overall sentiment: mixed **Pros** - 🚀 Easy to use - 🚀 Convenient and easy - 🚀 Compact, fast, efficient - 🚀 Exceptional support - 🚀 Charging made easy - 🚀 Quick and easy - 🚀 Reliable EV charging - 🚀 Great product - 🚀 Excellent hardware and app - 🚀 Exceptional support **Cons** - 🐛 Connectivity issues - 🐛 Unreliable - 🐛 Buggy app - 🐛 Poor app usability - 🐛 Frequent issues - 🐛 Disconnects often - 🐛 Useless app - 🐛 Doesn't work without internet - 🐛 Firmware update failures - 🐛 Inconsistent scheduling **Commonly reported bugs** - App login issues - Inability to update firmware - Charger disconnects from Wi-Fi - Scheduled charging not working - Inaccurate energy reporting - App crashes and freezes **Most requested features** - Allow multiple users to access charger - Add charge limit option - Improve energy insights and data visualization - Add off-grid mode - Improve scheduling and automation - Add support for more EV models - Improve Wi-Fi connectivity - Enhance app UI and UX ## Newest reviews (15 of 555) ### 3/5 — Pestering for reviews *2026-08-15, version 2.120.0* If give a better review of it stopped asking me for it every time I switch screens from the usage report. So it kicks it down a star from pretty good to ok but with annoyances and missed opportunities. I would like ability to easily show total amount of power used during my utility’s billing period, instead of me manually adding up each session for the month myself. ### 2/5 — Impossible de se connecter au Bluetooth *2026-08-12, version 2.120.0* Problème de connectivité ### 2/5 — Hope it still charges *2026-08-09, version 2.119.0* I tried to update the charger but after 3 days of not connecting and restarting, I give up. I started with its lights at white and now they’re green. How come I can restart the charger from the app even though the app says it’s not connected? There is no logical sense to its operation or the apps prompts. UX is a 0 ### 2/5 — Days Display Wrong *2026-08-07, version 2.119.0* On the schedule page the days of the week don’t display correctly. They are cut almost entirely off on iPhone. It’s been wrong through many updates. I like that their update notes are informative. ### 4/5 — Wallbox *2026-07-23, version 2.118.2* It’s good but not happy that I can not get the cheaper rate with Scottish power ### 1/5 — Wallbox *2026-07-13, version 2.118.2* Always start it manually, so I stay up till the off peak charging at 1130pm. Refuses to share the app. The holder on the wall for the lead broke straight away. Not an easy charger ### 1/5 — Gavin *2026-07-09, version 2.118.2* I’ve had this Wallbox charger for around a year and it’s been nothing but frustrating. It regularly stops charging mid session, loses connection and constantly needs reconnecting via Bluetooth or a full power reset. An EV charger should just work. I wouldn’t recommend this product to anyone based on my experience. Very disappointing. ### 1/5 — Broken No Customer Service *2026-07-08, version 2.118.2* Purchased and installed a Wallbox Pulsar Plus. It won’t connect to the app via Bluetooth, and the Wallbox only outputs 1.3 kW, despite being hard wired to a 60a circuit. There is no phone number for customer service, and nine hours after submitting a support ticket, there’s been no response from Wallbox. ### 1/5 — Poor quality product *2026-07-06, version 2.118.2* I will never buy this product again. It has broken twice in less than three years. The second time, I was told that the replacement part would take 3–4 weeks to arrive. In the meantime, I have no way to charge my devices at home. To make matters worse, I was told to arrange and pay for someone to fit the replacement part myself. Very poor product quality and disappointing customer service. I would not recommend it. ### 1/5 — Constantly fails *2026-06-30, version 2.118.2* Charger works for about 10 minutes then stops every time I try to charge car. Support is nonexistent ### 3/5 — Dis fonctionnement *2026-06-27* De plus en plus de problème de connexion via wifi et Bluetooth ??? Cela devient pénible ### 1/5 — Rarely works *2026-06-27, version 2.118.2* Customer support unable to fix. Did everything requested. Should have sent someone out but haven’t. Works intermittently ### 1/5 — Defeito *2026-06-27* Lixo ### 4/5 — Always reliable *2026-06-27, version 2.118.2* I’ve had this EV charger for 6+ years. No issues whatsoever!!! Very easy to use and understand. ### 1/5 — Bluetooth issues *2026-06-25, version 2.118.2* Wallbox Bluetooth issues are a constant nightmare. Box won’t connect even when I’m standing right next to it. Customer support is about as useful as a chocolate tea pot. No phone numbers to contact. My advice is to take your business elsewhere. ## Most critical reviews (10 lowest-rated) ### 1/5 — Painful *2026-08-14, version 2.120.0* Has a mind of its own, constantly glitching, impossible to connect to. Works intermittently. Poor customer service and communication. ### 1/5 — Don’t buy one *2026-08-11, version 2.119.0* Need to buy a new one as out of warranty and found to have defective components inside that are starting to melt ### 1/5 — More faults than a bank *2026-08-09, version 2.119.0* Never works properly! 109 code every time so struggle to use my car everyday. Cos I have to use a garage instant to charge ### 1/5 — Rubbish *2026-08-07, version 2.119.0* Always disconnects even though it’s near a Wi-Fi connection, we can never download the software and no explanation is given as to what we can do, you cannot speak to a real individual and therefore it takes a while via the bot to get to the root of the problem. ### 1/5 — Not happy *2026-08-03, version 2.118.2* Conflicting with Audi app and keeps stopping charge after 15 mins and setting up a schedule charge three days in advance ### 1/5 — Home car charger *2026-08-02, version 2.118.2* Charger gives error 109 all the time. It hardly ever runs to a schedule and doesn’t restart when it prompts you to. ### 1/5 — Not tolerating the hot weather *2026-07-31, version 2.118.2* I change it twice and it look like the third is soon, good thing they come immediately and change ### 1/5 — Clunky sw *2026-07-31, version 2.118.2* To understand the method to connect for a saw update via blue tooth and WiFi is challenging ### 1/5 — Système instable et pas user friendly *2026-07-30, version 2.118.2* Difficulté a connecter débranche continuellement incapacité de faire des mise à jour par un réseau local. ### 1/5 — Very unreliable *2026-07-22, version 2.118.2* Issue after issue does not work consistently there is clearly a manufactures fault and the company is not bothered ## Most praised reviews (10 highest-rated) ### 5/5 — Départ difficile *2026-08-01* Mais elle a fait le j’observe après une perte de connections wifi ### 5/5 — quality charger *2026-07-06, version 2.118.2* we have been running the wallbox now for about 3 years. highly reliable, simple to use, software updates delivered flawlessly. i would highly recommend it. ### 5/5 — Wallbox *2026-06-30* Presque parfait si ce n est la perte de connexion réseau régulière de la borne qui nécessite de la redémarré électriquement ### 5/5 — Appareil fiable *2026-06-27, version 2.118.2* Toujours prêt, facile et rapide ! ### 5/5 — Great *2026-06-26, version 2.118.2* Great app easy to set up and use ### 5/5 — Fehler bei bereits geladener Energie *2026-06-21* Leider ist die Angabe zur bereits geladenen Energie seit dem letzten Update fehlerhaft… ### 5/5 — Great *2026-06-15, version 2.118.2* Great app easy to set up ### 5/5 — Wonderful *2026-05-26, version 2.117.0* Amazing product ### 5/5 — Great product *2026-05-25, version 2.117.0* Easy to use customizable. Energy use data easy to access and understand ### 5/5 — Really good *2026-05-20, version 2.117.0* Have been using Wallbox with my PulsarPlus charger for 4 years now and I’m super happy with the control I have, the settings I can make and the metrics I can look at. At the start there have been some small issues but Wallbox support team very quickly helped resolve the problem. I would only ask for a dark mode :) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*