# WallPixel HD — user reviews > 82 indexed App Store user reviews of WallPixel HD by 明春 黄, rated 1.87/5 from 172 ratings. - Source: https://appshunter.io/ios/app/wallpixel-hd/id1091951132/reviews - App overview in markdown: https://appshunter.io/ios/app/wallpixel-hd/id1091951132.md - Rating breakdown: 5★ 20 · 4★ 6 · 3★ 16 · 2★ 19 · 1★ 111 ## What do users think of WallPixel HD? Overall sentiment: negative **Pros** - 📹 Cameras function well and capture quality footage - ⚡ System works great when properly configured - 🎯 Motion detection clips load faster with recent updates - 🔧 Hardware is reliable and durable **Cons** - 🐛 App crashes frequently and becomes unresponsive - 📱 App won't connect to cameras or shows cameras offline - ⏱️ Significant lag and delay in live feeds and notifications - 🔌 Connectivity issues with WiFi and remote access - 🎬 Video playback fails or only plays 10 seconds at a time - 🔐 Login and authentication problems persist - ⚙️ Settings and features disappear or reset after updates - 🆘 Poor or non-existent customer support - 📊 App performance degrades over time - 🎨 Poor user interface and navigation - 📲 App freezes on splash screen after updates - 🔔 Notifications and alerts not working or severely delayed - 💾 Video saving functionality broken **Commonly reported bugs** - App crashes within seconds of launch - Splash screen freezes preventing app access - Cameras show offline despite being connected - Login timeout and password errors - Video playback fails or won't load - Motion alerts not triggering or severely delayed - Settings crash when accessed - App closes when clicking motion alerts - WiFi connection drops frequently - Remote viewing not working outside home network - Video saving to device not functioning - Playback link from notifications won't play video - Recent updates breaking previously working features - App freezing during configuration - HDD not detected by app - Motion detection area settings not saving - Flood light controls disappearing - PTZ controls not functioning after update - Alarm settings turning off permanently - App unable to detect devices without complete system **Most requested features** - Ability to save custom motion detection areas - Adjustable video playback speeds - Continuous playback instead of 10-second clips - Better password reset and security options - Improved motion detection sensitivity controls - Motion indicator lines in different color for visibility - Flood light control functionality - PTZ (pan-tilt-zoom) controls that work properly - Alarm execution at camera level - Better video masking capabilities - Alexa integration as advertised - Direct phone support for customer service ## Newest reviews (16 of 82) ### 1/5 — Crashes in seconds, unusable *2024-12-09, version 3.9.3* App crashes on iPhone and iPad within seconds of launch. Unusable. ### 2/5 — Now WI-FI is near nonexistent *2024-10-06, version 3.9.3* I have had my systematic little over a year and now the APP viewing of my cameras is no longer functional. Cameras take forever to load up and then no updating. The WiFi is good,I have direct from gateway to router and it is good, I tried wireless and the same problem. Gateway to TV is perfect video and control. Gateway to router and to APP just does not work anymore. ### 1/5 — Playback *2024-07-01, version 3.9.3* Video/motion play back was perfect through the free 15 days once I paid to continue the video/playback It has been useless and customer service live chat on the app is useless as well I had hi hopes because video was great I hope something gets fixed and soon ### 1/5 — Astonishingly Horrible *2024-06-28, version 3.9.3* Either No camera feeds, or continuous password issues, or no video playback. Everything I just bought is worthless to me. ### 1/5 — New fix doesn’t work *2024-04-23, version 3.9.3* I used to love this app and how well it works for saving videos from my surveillance system. The recent app fix that went in place a couple days ago broke the ability to click the camera icon on the top right corner to save specific chunks of video. It used to save directly to my iPhone videos and now it doesn’t save anywhere at all. Please fix this! ### 1/5 — Garbage *2024-03-25, version 3.6.5* Had this fo 6 years now it won’t let my iPad login any more keeps saying password is wrong When same password is on my 2 computers and my phone. It also goes offline lots and now this login problem so much for security it’s totally useless . If I could give ZERO stars I would ### 2/5 — Poor internet *2024-03-07, version 3.6.5* I install outside the wall, I cannot keep WiFi connected. After reading what can cause, don’t have WiFi go thru exterior walls, this was a little late after it was bought. Nu information how to charge battery ### 1/5 — No longer able to view remotely *2023-10-07, version 3.6.5* When I first got the app, everything was working fine. Now I am no longer able to view the cameras from the app unless I am at home, connected to my home Wifi. I am unable to view remotely with my cellular service. I’ve only have the cameras about 3 months. Very disappointed. ### 1/5 — App just keeps closing *2023-10-01, version 3.6.5* I keep trying to go to settings but the app just keeps closing. Have had problems for a good long while now but can’t afford to get new cameras yet. Any chance in why it’s kicking me out? When I go to contact, it says error. Is this company still actually in business? I only gave it one star because it didn’t give me a choice for no stars. ### 1/5 — Terrible *2023-09-18, version 3.6.5* For three years I could only see my cameras via this app when I was physically in my home. Now it doesn’t work at all but the TV in my house shows them fine. So it’s the app not my camera system. ### 1/5 — It won’t stay connected, App Crashes *2023-09-12, version 3.6.5* It’s never stayed connected well at all, but they made some changes and the app has always had issues crashing and now it’s worse. I can’t get to the optical zoom settings any longer, they are no where to be found on the mobile apps, the alarm settings (motion) are now turned off permanently for some reason on both my iPhone and iPad. You can’t get to the settings to see if the option still exists to change / reenable it because it crashes the moment the settings window pops up. For what the camera is cable of, if the app was better and didn’t randomly crash, change options that used to work, it would be great but I won’t buy another one from this company because I don’t want to put up with the issues. I’ve had my for around 4 years, maybe longer. ### 1/5 — No notifications or alerts *2023-07-17, version 3.6.5* When I first installed this app six months ago, it seem to work OK, but there was definitely a few minute lag. Now I am getting no notifications or alerts sent to my device at all. ### 1/5 — No more flood light options *2023-06-01, version 3.6.5* With the new update I can no longer turn on flood lights. It’s a pain since I paid extra for the camera with flood lights ### 2/5 — Alarm playback bugs need fixed *2023-05-14, version 3.6.5* It used to work fine. Now, I get a text notification, click the link, it takes me to the playback of that event but won’t play. I have to go into the events tab to pull it up so it will play correctly. Fix the bugs please and I’ll update my review. ### 1/5 — Not working! *2023-04-12, version 3.6.5* This app is no good ! The customer service is no good! Or customer service does not answer! A total waste of time and money! ### 1/5 — Absent support *2023-01-20, version 3.5.7* It was working great, but one day just disconnect the app and never connect again. I try ask support and never received answer. That is a shame because the cameras a software was working very sweet. ## Most critical reviews (10 lowest-rated) ### 1/5 — sucks *2026-07-25, version 4.6.10* absolutely one of the worst app ever encountered the further away from this app you stay the better off you will be ### 1/5 — Unusable garbage *2026-07-01, version 4.6.10* Genuinely why pretend to have app updates and fixes when you could ACTUALLY BE UPDATING IT. WHY AM I STILL UNABLE TO OPEN THE PLAYBACK FEATURE NORMALY AND VIEW THE FOOTAGE TO SEE WHO BROKE INTO MY CAR OH MY GODDDDDDD ### 1/5 — Horrible *2026-04-01, version 4.6.10* No se actualiza, la primera vez yo lo compré el iCloud y después no podía ni comprar eso ### 1/5 — Actually Terrible *2026-03-10, version 4.6.10* Possibly the worst app and cameras to ever exist. Can’t load literally anything on the app, cameras pick and choose when to be on, garbage quality, and last but not least when I genuinely needed them they barely work. Do not buy the cameras or download this excuse for an app. ### 1/5 — Limited to 10 Seconds of footage *2025-12-17, version 4.3.5* Event triggered recording only limited to 10 seconds instead of while motion is detected. Useless in event verification. XmartO said the other alternative is Full Time Recording: Totally defeated the motion detection purpose and wasting time / resources. ### 1/5 — good Luck *2025-10-02, version 4.3.5* this app is one of the worst ever encountered hard to believe its even in the app library avoid this if at all possibe ### 1/5 — Infuriating *2025-08-12, version 4.3.5* The app will not find the HDD and there is no QR code on the unit. So ready to send this thing back for the second time! ### 1/5 — BUYER BEWARE *2025-06-11, version 4.3.0* Cannot in good faith recommend this system there’s nothing positive to say about it And support is non existent DO NOT Waste your money ### 1/5 — Doesn’t work *2025-05-01, version 3.9.3* All my cameras are working and I can see everything , but app keeps saying cameras are offline. Restarted everything and even reinstalled cameras. Nothing. App doesn’t work. Getting a new system because they are of absolutely no help to try and fix the issue. ### 1/5 — App stinks *2025-03-25, version 3.9.3* Very poor quality app. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Camera *2026-05-15, version 4.6.10* Cost effective camera I’m pretty happy about the performance of the cameras that I’ve installed for about 10 months now. Just discovered a minor bug on anti-flicker setting. If enabled with 50 or 60hz, this will cause the camera over exposure during daylight with white screen. Have to keep it off in order to get normal exposure. ### 5/5 — Not working?(update.....now working!!!) *2019-12-17, version 3.3.4* Back online!!! ### 5/5 — Working great *2018-03-24* I use this app to see my cameras from NVR as well as 2 IP cameras. Working with no problems. But will have to spend some time to figure out how to add cameras because based on camera type it needs appropriate settings... but after you spent hour or two and figure all out, everything should work just fine., as it works for me... ### 4/5 — How can I reset WiFi? *2024-08-08, version 3.9.3* How can I reset WiFi?After changing WiFi, can’t connect the camera again,followed the instructions but can’t delete the previous account,can you tel me how to reset it? ### 4/5 — Excellent app *2021-09-19, version 3.4.16* Very good app. A few bugs have been ironed out. Great customer service. A++++ ### 4/5 — Great system *2020-11-10* I had this cameras for around 6months and they work wonderfully. With the latest update you can now see motion detection clips faster than before so they are improving the app slowly but surely. If you have a chance you should tried their systems out I tried them and I liked it after going thru 2 other security cameras. ### 3/5 — DVR *2025-01-30, version 3.9.3* I feel you should be able to change up your password possibly with a code to confirm identification.That way if it has been changed the person that owns the system systems isn’t compromised. ### 3/5 — fix your crappy app *2024-03-06, version 3.6.5* just got camera package 3 days ago, worked good for 2 days then nothing but issues, no live feeds, no app notifications, figure it out you chiwanesse developers ### 3/5 — Update not acceptable *2021-09-18, version 3.4.15* We’ve had the system for 2 years. After yesterday’s update, can not open app on my phone. Just a constant opening photo of XmartO products…. 🤦🏻‍♀️ I have harassing neighbors and depend on being able to record and store videos. This is not ok. We spent over $500+ for this camera system. Fix the APP…. PLEASE! ### 3/5 — Frustrated in Ohio *2019-06-24* The cameras work great, the app on the other hand no longer allows text notifications to be sent to my IPhone XR after the last update, no longer sends text alerts after an ALARM ALERT !! This was the main reason we got the cameras to be notified of motion alerts while we travel ?? Fix ASAP PLEASE --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*