# WAPlanfinder — user reviews > 64 indexed App Store user reviews of WAPlanfinder by Washington Health Benefit Exchange, rated 4.70/5 from 7,864 ratings. - Source: https://appshunter.io/ios/app/waplanfinder/id1222072510/reviews - App overview in markdown: https://appshunter.io/ios/app/waplanfinder/id1222072510.md - Rating breakdown: 5★ 6,826 · 4★ 489 · 3★ 196 · 2★ 72 · 1★ 281 ## What do users think of WAPlanfinder? Overall sentiment: negative **Pros** - 👍 Super Easy App - 👍 Very easy to use - 👍 Quick/responsive - 👍 Great App - 👍 1st time using app - 👍 Easy convenient - 👍 Hands down the easiest app I've used **Cons** - 🐛 Slow and glitchy app - 🐛 Garbage app - 🐛 Keep crashing - 🐛 Bug - 🐛 White screen only! - 🐛 Only version 5.4 is available - 🐛 Terrible to navigate - 🐛 Password management - 🐛 Terrible App - 🐛 Worst app ever - 🐛 Keeps crashing - 🐛 Garbage App - 🐛 Can't upload documents - 🐛 Pointless App - 🐛 Meh - 🐛 Site frequently down - 🐛 Pointless app - 🐛 This app is terrible - 🐛 Bad App - 🐛 App is not working for me either - 🐛 App NEVER works! - 🐛 Frustrating won't let me log in - 🐛 Doesn't work - 🐛 Keeps crashing - 🐛 Marginally better than the awful website **Commonly reported bugs** - Blank screen when logging in - Version FUBAR - When I login my account with this app, and there is nothing there - I continually sign in and get a blank page then go to the menu and it says to sign in - I tried logging into my account with the new update and nothing shows up **Most requested features** - Add TouchID option ## Newest reviews (12 of 64) ### 2/5 — Plans are cheaper going to providers directly *2024-12-11, version 9.1.0* As well the app shows Evergreen health not covered by any insurance plans. ### 4/5 — Super Easy App *2024-03-29* I Love the App! It gives me the ability to upload and manage my account. Cuts down the waiting time on the 1800 phone number. Thanks ### 1/5 — Crap app *2023-12-29, version 8.2.0* Always crashing ### 1/5 — This is what happens when the government funds things *2022-12-28, version 7.2.0* Such a nightmare to navigate that even the live chat could not get me anywhere other than running in circles. Nothing is intuitive. Keeps making me log back in. ### 1/5 — Need to enter my password every time *2022-05-11* Every time I open the app, I asks me to enter my password to login. Why doesn’t it remember my password? If I’m logged out every time I close the app, the app won’t be able to send notifications so basically the notifications won’t arrive. ### 1/5 — Bug *2022-05-10, version 6.4.0* Blank screen when logging in… pls fix asap ### 1/5 — White screen only! *2022-04-27, version 6.3.0* Only white screen with no information, disappointed !! ### 1/5 — Version FUBAR *2021-06-30* Only version 5.4 is available on the App Store, but the app won’t open, saying you must upgrade to 5.5 and recursively bringing you back to the App Store which only has version 5.4. Really guys? How hard can this be? You haven’t even had one person test this? ### 1/5 — Review *2021-01-26, version 5.2.0* Terrible to navigate keeps sending me in a circle. I have been trying sign up for insurance for several months, so frustrating. I can’t stand this system. I can’t send a review because it’s keeps returning it just like the program. ### 1/5 — Password management *2020-12-09, version 5.1.0* Does not provide a way for iOS device to remember password although it is an App This triggers the need to reset password every time. ### 1/5 — Terrible App *2020-09-12, version 4.4.0* I have tried to download this multiple times and every time it fails to work. I can sign in but that’s it. There is absolutely nothing but a blank white screen once signed in and there’s no way to change or fix that. ### 1/5 — Worst app ever *2020-08-20, version 4.4.0* I continually sign in and get a blank page then go to the menu and it says to sign in, I keep signing in and I’m never signed in. This is beyond frustrating when you need to upload documents, horrible ## Most critical reviews (10 lowest-rated) ### 1/5 — Doctor/Facility Filter Broken *2025-12-18* Every time I’ve searched for insurance, the app changes the doctor or facility on the results page. It is impossible to find insurance for any specific doctor or facility because this crucial feature is broken. Don’t you do UAT or QA? This has been broken for months. Your app is completely useless! I wouldn’t care if it wasn’t a crucial (life or death) function this app is supposed to provide. All Washington state residents pay for this app, yet get zero value because it’s managed by morons who don’t bother to test before launch, who don’t seem to read the negative reviews. Want to decrease call volume? Fix your search. This is insane. ### 1/5 — Apple health *2025-12-04, version 9.7.0* This stupid app would not let me sign in. ### 1/5 — Recent Update Ruined the App *2025-12-03* Tonight, I was asked to update the app. Now it is glitchy and has many bugs. It said action required but when I clicked that it led to nothing. There was a place to add a personal story - the text box glitched out no matter what I typed and said I had characters I didn’t have or exceeded 1500 characters - I did not. It looks like I have unread messages but I’ve read those already on the app and desktop. Now, it’s frustrating and inefficient to use the app. It was fine before the “update.” ### 1/5 — User ID Char Limit *2025-10-27* The login screen user id input field has a character limit set too low to accommodate most email addresses, which is the most common type of user id. This means thousands of people can’t access this app. Or millions? What the actual? Who is responsible for testing this app? If most cannot login, how is this person still cashing a paycheck from the taxpayers who pay for this app? No updates to this app in the last 2 months tells me that the Governor of WA State needs to light a fire on this app team’s leadership immediately. Open enrollment starts Nov 1 - in less than a week. I called the 877 number to report this & they laughed at me for expecting the app to work. Wow. WA State needs to hire a professional agency to manage this app & they must fire the current team responsible for phoning it in on supporting humans who pay taxes, need healthcare & vote for the politicians responsible for oversight of this vital public health program. ### 1/5 — Slow and glitchy app *2025-01-27* The app is slow to load pages and sometimes freezes. The app is also not super user friendly. It can be difficult to determine where you are in the app and what to do, as helpful information is limited. ### 1/5 — Garbage app. *2024-11-21* It gives access to less than half of the features of the desktop site. You cannot check your document center to verify what you’ve uploaded, when you’ve uploaded it, and what still needs uploading. This is crucial if you’re applying for coverage and have a sudden huge change in income that you need to prove. ### 1/5 — App keeps crashing *2024-03-18, version 8.3.0* App won’t open and crashes immediately every time I try to open it ### 1/5 — The app will not open *2024-03-15, version 8.3.0* It shows the loading icon and then crashes and closes ### 1/5 — Crashes whenever I try to open it. *2024-03-07, version 8.3.0* I don't know why I bothered. ### 1/5 — Please fix the app!! I’d give 0 if possible *2024-02-21, version 8.3.0* I can’t even open the app without it just disappearing. I can’t even get a log in screen cause it just goes away. ## Most praised reviews (10 highest-rated) ### 5/5 — Good feeling *2026-02-17* Thank you for making this experience so easy and obtainable! I was on state insurance until now. I have a great job and now it feels good to pay my way as it should be. ### 5/5 — Hey *2024-01-26, version 8.2.0* Love this app makes my life a lot easier . ### 5/5 — Keep crashing *2023-11-16* When I tap the app it won’t let me in it just kick me out ### 5/5 — very easy to use *2023-04-25, version 7.4.0* simple to navigate ### 5/5 — Not working *2022-04-26* I already have an account but when I tried to login the result was only white screen with no information or anything. So disappointed. ### 5/5 — Very good *2021-05-09, version 5.4.0* Very good ### 5/5 — Amazing app *2021-01-19, version 5.2.0* App works amazingly well and is always being improved. ### 5/5 — Bug here *2020-09-20* When I login my account with this app, and there is nothing there. Just empty, I don’t know how to make a payment. Please fix. Thanks so much! ### 5/5 — Bug fix *2020-08-19* I tried logging into my account with the new update and nothing shows up and I try logging in again and nothing. I personally love the app because when I forget my card I just pull out my phone! **Developer response:** Sorry to hear you are having some trouble. We are looking into the issue, but if you could give us more details here, that would really help: https://www.wahbexchange.org/mobileappsupport/ ### 5/5 — Great app. *2019-12-17, version 4.0.0* Love this app. Very easy to follow and it speeds things up. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*