# Warby Parker — user reviews > 755 indexed App Store user reviews of Warby Parker by Warby Parker Inc, rated 4.90/5 from 295,714 ratings. - Source: https://appshunter.io/ios/app/warby-parker/id1107693363/reviews - App overview in markdown: https://appshunter.io/ios/app/warby-parker/id1107693363.md - Rating breakdown: 5★ 269,366 · 4★ 18,814 · 3★ 3,536 · 2★ 1,167 · 1★ 2,831 ## What do users think of Warby Parker? Overall sentiment: positive **Pros** - 🚀 Fast shipping - 👍 Excellent customer service - 👍 Convenient home try-on - 👍 Affordable prices - 👍 High-quality products - 👍 Wide selection of frames - 👍 Accurate virtual try-on **Cons** - 🐛 Ordering issues - 🐛 Delivery delays - 🐛 Incorrect prescriptions - 🐛 Compatibility issues with older devices - ⚠️ Limited availability in Canada - ⚠️ Difficult to purchase **Commonly reported bugs** - App crashes - Virtual try-on feature not working - Ordering process glitches **Most requested features** - Allow replacing lost/broken glasses without new prescription - Improve app user experience - Integrate insurance information in ordering process ## Newest reviews (15 of 755) ### 3/5 — Advisor feature *2026-08-21, version 135.0.0* Was excited to use the AI advisor to measure my face. Unfortunately it does not work. Tried 10 different times but only once did it progress to 1/4 of the way during the scan. Most times it didn’t scan at all. ### 4/5 — Adviser issue *2026-08-17, version 135.0.0* Took quite a few times to get the adviser measurement to complete ### 4/5 — Great frames *2026-08-15, version 134.0.0* Been wearing them for 10+ years, you have to adjust them sometimes but otherwise great quality and price. ### 2/5 — Can't log in *2026-08-14, version 134.0.0* It's great for looking at glasses and ordering glasses, but then whenever I try to login to check the status of my order, it gives me an error. And if I try to access it from my phone from the email, it defaults to sending me to the app to tell me that I can't login, rather than opening the browser. It's also the only reliable way to measure your PD. Sending a photo through their website is janky ### 5/5 — Great App! Easy to use! *2026-08-08, version 134.0.0* I like this app, It beats going to the retail shop. All from the comfort of my own home. No sales pressure. Just a cool feature that allows you to make your own decision on eyewear and go with it. Choose what you like. Simple enough! Why deal with the retail hassle? I’m done with that! Can’t wait for my new frames to arrive. ### 5/5 — Quick and easy *2026-08-08, version 134.0.0* Woke up and ordered and new pair of glasses. Love Warby Parker! ### 5/5 — First Rate Service! *2026-08-06, version 134.0.0* My lens developed a problem with the coating. WP responded quickly and professionally with replacement pair. Well done, especially in this critical time when public trust is so important! ### 5/5 — Love virtual try on *2026-08-06, version 134.0.0* Come a long way from my first pair of WPs circa 2007. Love ease of virtual and free frame try on. Returns and customer service tops ### 5/5 — Great Service and Ease of Use! *2026-08-05, version 134.0.0* You cannot beat this service, quality and ease of use! ### 5/5 — warby parker does better *2026-08-05, version 134.0.0* i have only ever bought my glasses from warby parker so i may be bias, but i just got my third pair and and once again i am throughly impressed by the quality, the shipping speed, and the designs. i had my first pair of glasses for about 4 years and i definitely fell asleep with them on a good amount of times but they still worked great, ive just had to adjust them a few times over the years. i’ve purchased a pair of sunglasses and i love them and i got to choose green lenses, so what more could you ask for? and my new pair of glasses are amazing! they fit perfect (i got the narrow size) and even the sides of the glasses go right behind my ears perfectly. and i feel like they’re really good quality for the price too which is always a plus. ### 5/5 — Great App *2026-08-04, version 134.0.0* I have ordered contacts and a pair of glasses through the app for a few years, and this is one of the easiest apps to use. From the interactive glasses, to the quick reordering of contacts, doesn’t get any easier than this! ### 5/5 — Return customer *2026-08-04, version 134.0.0* Great selection! Easy to use ! ### 5/5 — Best Employees *2026-08-04, version 133.1.0* Love Warby Parker ### 5/5 — Phenomenal *2026-08-03, version 134.0.0* Exceptional prices, and convenient ### 5/5 — Easy & Accessible *2026-08-01, version 133.1.0* I love the variety of frames and how easy the website is the browse! I also really enjoy the try on method that’s a huge help and the quick little scan quiz to find your face shape. ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointed *2026-08-20, version 135.0.0* I have tried many times to update my information called customer service but still no resolution to my issues with the website ### 1/5 — Useless *2026-08-09, version 134.0.0* Click on book and exam and it returns what’s included with no option to book the exam. Waste of my time ### 1/5 — Terrible Business *2026-08-04, version 134.0.0* Used them in the past, not the same company. Paid for expedited shipping and processing, waited 2 weeks, said it was shipped, then label restarted. Turns out it wasn’t shipped and they wanted to process another 10 day order. Terrible business these days. Go down the street and pay for another pair of glasses. Not worth the time. ### 1/5 — Order status and prescriptions *2026-08-01, version 133.1.0* Poor ### 1/5 — Terrible *2026-08-01, version 133.1.0* Had to enter order multiple times ### 1/5 — Unprofessional *2026-07-29, version 133.1.0* Emelyn - that’s the Warby Agent. I had the most unprofessional exchange with this person via the Warby app messaging. You lost a customer - so unprofessional and rude I thought it was a joke. Pull the interaction on 7/28 around 8pm est and take action. ### 1/5 — Chat does not work *2026-07-28, version 133.1.0* I typed out my question and the girl said please wait 2 or 3 minutes to check on it. I waited about 7 minutes and the message said: Should you need further assistance please call back. She didn’t even assist me. ### 1/5 — Always down *2026-07-27, version 133.1.0* Every time I try to go into the Warby Parker app, the site is always down or says oops having issues. It’s very. Frustrating ### 1/5 — Never again *2026-07-26, version 133.1.0* I can’t count how many times I have ordered from WP. I wanted to get some new glasses before I moved and paid for expedited shipping. They delivered the glasses in 2 days but I won’t receive the clip on sunglasses because they obviously sent it via normal priority and I will move before they arrive (10 days after the order was placed on a non prescription or custom item). I spoke to chat, who didn’t help at all. Then I spoke with customer service who told me they resolved it and I would be refunded and receive an email confirmation. When that never came, I called again and customer service again refused to fix this. Never again, WP. Enjoy your $75 in exchange for endless poor reviews. ### 1/5 — Service seriously degraded *2026-07-22, version 133.1.0* Horrible support non responsive and canny deliver within several weeks…going downhill ## Most praised reviews (10 highest-rated) ### 5/5 — Love the virtual try on *2026-08-24, version 135.0.0* Like the title says, and it helps with picking a pair so much ### 5/5 — Great service *2026-08-22, version 135.0.0* Always love how easy it is to get some new glasses! ### 5/5 — Awesome *2026-08-22, version 135.0.0* The app was very user friendly and fun to use. ### 5/5 — Easy to order *2026-08-21, version 135.0.0* Fast ordering ### 5/5 — Easy & Reliable *2026-08-19, version 135.0.0* The app is easy to navigate. ### 5/5 — Easy to use *2026-08-18, version 135.0.0* Great experience using the app. The app was helpful in determining which glasses look best on me ### 5/5 — Always easy! *2026-08-18, version 135.0.0* Looking forward to my new glasses ### 5/5 — Great App! *2026-08-14, version 134.0.0* For a few years, I have been ordering my contact lenses from this app with great ease. The app stores my orders and my prescriptions. My next eye exam, it will be at Warby Parker since my local doctor is twice as expensive. ### 5/5 — New Prescription glasses *2026-08-13, version 134.0.0* I was nervous about ordering my new glasses through the app. It turned out to be so easy. I downloaded my prescription and then picked out my glasses. I received my glasses today and I love them! Very happy. Thank you. ### 5/5 — janawar *2026-08-12, version 134.0.0* Amazing experience in Warby Parker in Closter NJ because of optician Angel. He figured out a problem with my prescription (made by my optometrist-not WP). He helped me get the correct prescription. He is amazing, knowledgeable and thorough! Also want to mention Mitch who listened to my issues and helped me write up two new pairs of glasses to replace the ones that were so troublesome. Thank you You are fortunate to have both these guys in your employ. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*