# Warranty Service

> Administer protection plans, file and track warranty claims with media uploads. (iPhone/iPad app by Uniters North America, LLC.)

- Source: https://appshunter.io/ios/app/warranty-service/id1383743387 (this page in markdown: same URL + `.md`)
- Developer: [Uniters North America, LLC](https://appshunter.io/developer/567982308)
- Category: Utilities, Business
- Price: Free
- Rating: 4.70/5 from 4,575 App Store ratings · 156 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 42 MB
- Languages: Dutch, English, French, German, Italian, Korean, Spanish
- Released: 2018-05-31
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/warranty-service/id1383743387/reviews.md

## What is Warranty Service?

The Warranty Service app allows you to administer your  protection plan, file a new claim, or check your claim status 24/7. Take photos and videos of the problem to show to the warranty specialist for a quicker resolution. 

It has never been easier to connect you with our furniture care specialists and technicians.

## Key features

- Administer protection plans
- File new claims
- Check claim status 24/7
- Upload photos of problems
- Upload videos of problems
- Connect with specialists

## What do users think of Warranty Service?

Overall sentiment: negative

**Pros**

- 🚀 Easy to use app
- 🚀 Straightforward claim submission process
- 🚀 Convenient photo/video upload
- 👍 Clear step-by-step instructions
- 👍 User-friendly interface

**Cons**

- 🐛 Difficulty selecting appropriate damage options
- 🐛 Inability to save progress and resume later
- 🐛 Inconsistent responses from customer service
- 🔍 Lack of human interaction and follow-up
- 💸 Warranty not honoring claims as expected

**Commonly reported bugs**

- App freezes or crashes during claim submission
- Login issues with email/password
- Inability to submit claims due to technical problems

**Most requested features**

- Allow multiple photos per claim
- Improve damage selection options
- Implement progress saving functionality
- Provide better customer service and communication

## Recent user reviews (10 of 156)

All indexed reviews: https://appshunter.io/ios/app/warranty-service/id1383743387/reviews.md

### 5/5 — Claim

*2026-08-20, version 4.81*

Warranty service gets 5 stars from me. This was the easiest claim I’ve ever made. Thank you for such a good experience.

### 1/5 — Scam

*2026-07-25, version 4.81*

I bought the 5 year warranty to protect against spills, stains etc. it’s like pulling teeth to get the warranty claim approved and have someone come do anything. I’ve had structure damage from delivery that wasn’t repaired right the first time and they put up a fight to come do it correctly. I had a spill stain I wanted treated and I read the terms and conditions and it is absolutely covered and there denial was for ‘an accumulation of stains’. It was white wine on a white couch, there isn’t much of a stain but it stinks and sunk through the foam, I explained that in comments.  I thought it was a great service but it’s more hassle than you get your money for. Save the money and by a green machine

### 5/5 — Claim submission

*2026-06-12, version 4.73*

The system is very easy to use.

### 5/5 — Easy Use

*2026-06-10, version 4.73*

The app makes it so easy to file a claim and see the life line left on your warranty before it expires. Hurry up and utilize it.

### 1/5 — Scam

*2026-05-29, version 4.73*

This company is a complete scam. I purchased furniture insurance from them, and when my sofa broke, I contacted them and filed a claim. However, after some time passed, they failed to call or get in touch with me. When I reached out to them a second time, they claimed that the 30-day filing window had already expired. Later, a second sofa broke; I called them again and filed a report, but they never showed up. When I called to follow up, they told me that the specific defect was not covered by the insurance—despite having assured me at the time of purchase that the policy covered "everything." I called them three separate times regarding different issues, yet their excuse remained the same every time: the insurance does not cover it. When I asked to speak with a supervisor, they told me that the person in charge was unavailable. I tried to reach a supervisor five times, but their excuse was always the same: "He is not here." I find it baffling that a supposedly large company would not have a supervisor on the premises. I strongly suspect that this is a fraudulent scam operation, concerned only with stealing money from ordinary, hardworking people like myself. This company should be boycotted; it is a failed, bogus enterprise built on fraud and deception. They have delivered absolutely nothing in return for the substantial amount of money they took from us.

### 5/5 — Professional

*2026-05-08, version 4.73*

Very professional and easy app to use

### 5/5 — Good app when it can be used

*2026-05-08, version 4.73*

It took awhile as it always asked for an email verification that I could never receive. Once it worked it was easy.

### 1/5 — Waste of money

*2026-05-06, version 4.73*

The last time I had someone out here to clean my swivel chair. They did a horrible job. It takes more than 5 minutes to shampoo a swivel chair. Don’t buy this warranty you’re better off getting Stanley Steelers to clean your furniture

### 4/5 — Easy once you find the item

*2026-05-04, version 4.73*

A bit time consuming to find the closest item to the item you are opening a claim on. But once it’s found, it’s easy

### 1/5 — Awful service

*2026-04-29, version 4.73*

My terms say that accidental scratches are covered. But they keep denying my claim for no reason. This is some BS warranty

## Frequently asked questions about Warranty Service

### What can I do with the Warranty Service app?

The app allows you to administer your protection plans, file new warranty claims, and check the status of existing claims at any time. It also enables you to upload photos and videos of the issue to help warranty specialists resolve your claim more quickly.

### How do I file a claim?

You can file a new claim directly through the app. The description mentions taking photos and videos of the problem, which you can then upload to show the warranty specialist for a quicker resolution.

### Is there a cost to use the Warranty Service app?

Based on the provided information, the app is free to use. There are no mentions of subscription fees, in-app purchases, or advertisements.

### Who are the furniture care specialists and technicians mentioned?

The app facilitates connection with furniture care specialists and technicians. This suggests that the protection plans managed through the app are likely related to furniture, and these professionals are available to assist with repairs or resolutions.

## Version history (last 5 releases)

### 4.81 — 2026-06-26

- Updated claim page

### 4.73 — 2025-08-25

- Improved policy search
- Minor bug fixes
- Updated universal links

### 4.72 — 2025-08-23

- Updated universal links
- Improved policy search

### 4.45 — 2024-05-16

- UI corrections for users with enlarged text preference
- Minor bug fixes

### 4.43 — 2023-10-26

- Minor change in claim summary page

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## More apps by Uniters North America, LLC

- [Uniters](https://appshunter.io/ios/app/uniters/id585877462)
- [WorryNoMore](https://appshunter.io/ios/app/worrynomore/id662846456)
- [Sherlock Colors](https://appshunter.io/ios/app/sherlock-colors/id1191402029)
- [Uniters - Assistenza clienti](https://appshunter.io/ios/app/uniters-assistenza-clienti/id1459663275)
- [UNITERS - Rete Tecnici](https://appshunter.io/ios/app/uniters-rete-tecnici/id1459665273)

All apps by Uniters North America, LLC: https://appshunter.io/developer/567982308

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*