# Warranty Service — user reviews > 156 indexed App Store user reviews of Warranty Service by Uniters North America, LLC, rated 4.70/5 from 4,575 ratings. - Source: https://appshunter.io/ios/app/warranty-service/id1383743387/reviews - App overview in markdown: https://appshunter.io/ios/app/warranty-service/id1383743387.md - Rating breakdown: 5★ 3,462 · 4★ 381 · 3★ 113 · 2★ 35 · 1★ 130 ## What do users think of Warranty Service? Overall sentiment: negative **Pros** - 🚀 Easy to use app - 🚀 Straightforward claim submission process - 🚀 Convenient photo/video upload - 👍 Clear step-by-step instructions - 👍 User-friendly interface **Cons** - 🐛 Difficulty selecting appropriate damage options - 🐛 Inability to save progress and resume later - 🐛 Inconsistent responses from customer service - 🔍 Lack of human interaction and follow-up - 💸 Warranty not honoring claims as expected **Commonly reported bugs** - App freezes or crashes during claim submission - Login issues with email/password - Inability to submit claims due to technical problems **Most requested features** - Allow multiple photos per claim - Improve damage selection options - Implement progress saving functionality - Provide better customer service and communication ## Newest reviews (10 of 156) ### 4/5 — Easy once you find the item *2026-05-04, version 4.73* A bit time consuming to find the closest item to the item you are opening a claim on. But once it’s found, it’s easy ### 5/5 — Claim *2026-03-04, version 4.73* Easy to file a claim, submit photos and video, with step by step clear instructions. ### 4/5 — Recliner *2026-02-28, version 4.73* Waiting to see if anyone shows up ### 5/5 — Easy Submittal *2026-02-25, version 4.73* Submitting a claim is easy with the app. I’m hoping the resolution is just as streamline. ### 4/5 — User friendly *2026-02-23, version 4.73* I’m not sure what has been done recently to make the process a bit easier for customers, but it’s very appreciated. It’s super easy to navigate through questions, pictures and a video unless than 5 minutes. ### 3/5 — What a waste *2026-02-15, version 4.73* I could have bought a new mattress with all I’ve been through with warranty but just don’t have the money ### 5/5 — EASY *2026-02-04, version 4.73* Super easy to download the app, Find My item and make a claim I was shocked at how easy this process was ### 5/5 — Easy to use app *2026-01-29, version 4.73* Super easy to put in a claim . Unfortunately I had to use this to put in a claim thanks to my puppy ! ### 3/5 — Claim form *2026-01-07, version 4.73* I loved how easy it was to find my purchase warranty, finding the claim form was a bit of a challenge. ### 5/5 — Easy to use *2026-01-07, version 4.73* Very easy to use the app to place a claim for cleaning/repair. ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam *2026-07-25, version 4.81* I bought the 5 year warranty to protect against spills, stains etc. it’s like pulling teeth to get the warranty claim approved and have someone come do anything. I’ve had structure damage from delivery that wasn’t repaired right the first time and they put up a fight to come do it correctly. I had a spill stain I wanted treated and I read the terms and conditions and it is absolutely covered and there denial was for ‘an accumulation of stains’. It was white wine on a white couch, there isn’t much of a stain but it stinks and sunk through the foam, I explained that in comments. I thought it was a great service but it’s more hassle than you get your money for. Save the money and by a green machine ### 1/5 — Scam *2026-05-29, version 4.73* This company is a complete scam. I purchased furniture insurance from them, and when my sofa broke, I contacted them and filed a claim. However, after some time passed, they failed to call or get in touch with me. When I reached out to them a second time, they claimed that the 30-day filing window had already expired. Later, a second sofa broke; I called them again and filed a report, but they never showed up. When I called to follow up, they told me that the specific defect was not covered by the insurance—despite having assured me at the time of purchase that the policy covered "everything." I called them three separate times regarding different issues, yet their excuse remained the same every time: the insurance does not cover it. When I asked to speak with a supervisor, they told me that the person in charge was unavailable. I tried to reach a supervisor five times, but their excuse was always the same: "He is not here." I find it baffling that a supposedly large company would not have a supervisor on the premises. I strongly suspect that this is a fraudulent scam operation, concerned only with stealing money from ordinary, hardworking people like myself. This company should be boycotted; it is a failed, bogus enterprise built on fraud and deception. They have delivered absolutely nothing in return for the substantial amount of money they took from us. ### 1/5 — Waste of money *2026-05-06, version 4.73* The last time I had someone out here to clean my swivel chair. They did a horrible job. It takes more than 5 minutes to shampoo a swivel chair. Don’t buy this warranty you’re better off getting Stanley Steelers to clean your furniture ### 1/5 — Awful service *2026-04-29, version 4.73* My terms say that accidental scratches are covered. But they keep denying my claim for no reason. This is some BS warranty ### 1/5 — You lies . I have stain u don’t fix it *2026-04-02, version 4.73* Have stain u don’t fix it ### 1/5 — Misleading warranty coverage *2026-03-23, version 4.73* I submitted a claim for a cushion seam issue and it was denied based on a minor detail in the submission rather than the actual problem. The coverage appears much more restrictive than expected, and the process is not very forgiving if an honest mistake is made. Overall, disappointing experience. Do not purchase this warranty as it is a waste of money. Save your money to purchase new furniture if needed soon thereafter purchasing. ### 1/5 — Consistency denying claims *2026-02-21, version 4.73* We have submitted three claims with the company for reasons under the claim, but the company continues to change the verbiage once submitted to something that they do not cover. I have taken pictures of what I’ve submitted and when it returns back with denied, they changed the term. Yet still do not take care of the problem. ### 1/5 — Waste of time and Money *2026-02-17, version 4.73* They didn’t even cover single claim despite having dirty sofa with single incident stain which they should cover per their terms. It seems they are giving excuse to avoid claim. Complete waste of my time and money. I am sure they will face legal action to return victims money. ### 1/5 — Extremely difficult *2026-02-15, version 4.73* The warranty company makes it very hard to get a hold of someone to explain issues. You have to do everything through the app. Then they find loopholes to make you do all the work and if it doesn’t work, they try to deny the claims. If they would just send somebody to do it right the first time there would not be any. ### 1/5 — Service not worth the cost *2026-02-01, version 4.73* This warranty is a complete waste of money. When I needed it, the process was slow, confusing, and full of excuses. To make things worse, once a claim is submitted, they do not allow you to edit or correct it, even if the mistake is minor or clarified immediately. Customer service was unhelpful and dismissive, and my claim went nowhere despite following all their instructions. What’s the point of paying for a warranty if they refuse to stand behind the coverage and make the process this rigid and frustrating? I feel misled and regret trusting this company American Signature for this purchase. Do yourself a favor and look elsewhere. ## Most praised reviews (10 highest-rated) ### 5/5 — Claim *2026-08-20, version 4.81* Warranty service gets 5 stars from me. This was the easiest claim I’ve ever made. Thank you for such a good experience. ### 5/5 — Claim submission *2026-06-12, version 4.73* The system is very easy to use. ### 5/5 — Easy Use *2026-06-10, version 4.73* The app makes it so easy to file a claim and see the life line left on your warranty before it expires. Hurry up and utilize it. ### 5/5 — Professional *2026-05-08, version 4.73* Very professional and easy app to use ### 5/5 — Good app when it can be used *2026-05-08, version 4.73* It took awhile as it always asked for an email verification that I could never receive. Once it worked it was easy. ### 5/5 — Pretty cool app *2026-04-29, version 4.73* I usually don’t leave reviews unless it’s to say something negative. However… I wanted to say that this app is pretty cool. Doesn’t take long to submit a claim and it’s rather user-friendly so I have to say well done. In addition, I appreciate the ease with which I was able to submit my claim. Thank you. ### 5/5 — Always helpful *2026-03-29, version 4.73* Everlasting great support, especially in emergencies ### 5/5 — Online reporting of issues *2026-03-19, version 4.73* Great service from the initial call , the customer service rendered to finalizing my claim online. It was easy, painless, and friendly. Thanks for been a great company . ### 5/5 — Best service *2026-03-15, version 4.73* I’ve had an issues with a couch previously from living space. The new one they gave me keeps getting these sun spots/water spots. This service is awesome. The Kirk’s grew but if that doesn’t work they come out and clean it pretty quick. They are always prompt and slay very professional and nice! The process is super easy to submit. Less than 5 minutes. ### 5/5 — Clinton *2026-03-12, version 4.73* Very nice it wasn’t only the buttons but the motor also which he will put a claim in for himself . Very nice guy --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*