# Wasatch Peaks Credit Union — user reviews > 72 indexed App Store user reviews of Wasatch Peaks Credit Union by Wasatch Peaks Credit Union, rated 4.90/5 from 272 ratings. - Source: https://appshunter.io/ios/app/wasatch-peaks-credit-union/id6448578241/reviews - App overview in markdown: https://appshunter.io/ios/app/wasatch-peaks-credit-union/id6448578241.md - Rating breakdown: 5★ 251 · 4★ 15 · 3★ 2 · 2★ 1 · 1★ 3 ## Newest reviews (10 of 72) ### 4/5 — Great *2026-04-03* Happens to always be down when I really need it, but other than that it’s great **Developer response:** Thank you for your feedback and for being a member of Wasatch Peaks. We’re glad to hear your experiences is great overall. Please reach out to us directly at 801-627-8700 or memberservice@wasatchpeaks.com so we can address any issue you are having with logging in or availability. We would love to assist you and resolve any problems you are having. ### 3/5 — Slow response *2026-03-06* The new app can be really frustrating sometimes, especially when I not only update the app in apple but then it has its own update I have to get through, the loading times too see my transactions takes awhile before anything shows, so trying to go through my accounts can take quite a bit of time. Some transactions get called something they’re not, like a gas station will come up as a vet and makes me think someone stole my card, I’ve reported it and still nothing has changed **Developer response:** Thank you for taking the time to share this detailed feedback—we’re really sorry to hear about the frustration you’ve been experiencing. We understand how inconvenient it is to deal with multiple updates, slow loading times, and incorrect transaction descriptions, especially when it causes concern about your account security. To provide a bit more context, the way transactions are labeled in the app is powered by AI-based enrichment. This system analyzes merchant data to make transactions easier to recognize, but it isn’t perfect and can sometimes mislabel purchases. We truly apologize for that confusion and we’re continuously improving the accuracy of this feature. We’d really appreciate the opportunity to take a closer look at your specific case. Please reach out to us at memberservice@wasatchpeaks.com so we can help resolve these issues for you. ### 3/5 — Slowww *2025-10-10* The user interface is good overall, but the app is insanely slow. Sometimes it takes a full minute for the pages to load. **Developer response:** Thank you for your feedback! We’re glad to hear you like the user interface, and we’re sorry for the slow loading times you’ve experienced. That’s definitely not the experience we want for our members. We are currently working on performance improvements to make the app faster and more reliable. If there's anything we can do to help in the meantime, please contact us at 801-627-8700. ### 2/5 — Fix login experience *2025-07-01, version 12.1.484* So frustrating that it doesn’t use Face ID to log in or automatically connect to the passwords app so you can quickly log in. I have to leave, find my username and password, and then log in. ### 2/5 — Zelle *2025-05-10, version 7.10.478* I’m a big fan of mobile banking, but when it comes to sending money to external accounts with Zelle. Zelle isn’t an option. Sorry AFCU is more user friendly. ### 3/5 — Updates keep happening *2025-04-08, version 7.10.478* There is so many updates and everytime they change something and it seems like the change makes it even harder to navigate. ### 3/5 — Good *2024-06-11, version 1.0.46* I am mostly happy with the app. Faster load times would also greatly improve the experience. ### 2/5 — Good but Face ID fails *2024-03-13* I am mostly happy with the app. My major concern is with Face ID. It never inputs my correct password and almost locks me out every time I login. Hopefully this gets fixed. Faster load times would also greatly improve the experience. A better load icon too?? **Developer response:** Thank you for your feedback. Please contact us at 801-627-8700 and we can assist you with resolving this issue. ### 2/5 — Constant updates *2023-11-08, version 1.0.35* This app is better than the last but the updates are constant. Can we not get it right the first 50 times? ### 2/5 — The new app is underwhelming *2023-10-19, version 1.0.26* After all of the glitches and security code hassles have been fixed, the most irritating thing about this app is that the account information is inaccurate. On the main account balance page it shows ‘available balance’ which is completely misleading once you actually go into your savings or checking account. These numbers never reflect accurately. ## Most critical reviews (10 lowest-rated) ### 1/5 — Please stop messing with the app *2025-07-29, version 12.1.505* It’s like every week I’m logging in the app has to update. It’s never any better, it’s just annoying. ### 1/5 — Why make it mandatory to update if update doesn’t work. *2025-06-11, version 12.1.484* Ridiculous ### 1/5 — One of the worst apps a tech savvy person has used. *2025-05-31, version 12.1.62* wow, if zero stars were applicable, this app would get it. It constantly needs an update. It always never works all the time and it’s always down for maintenance. Whoever works on this app or the tech person behind. It needs to be fired because this is utter garbage and I would never recommend this app to anybody. I hate that I have to use this app with this certain banking company. ### 1/5 — UPDATE REQUIRED. *2025-03-25, version 7.10.477* They can never just push a big update they have to update it everyday and the app makes no sense. ### 1/5 — We don’t all have money to buy a new phone *2025-02-13, version 7.10.473* My phone can no longer update ### 1/5 — terrible *2024-11-01, version 1.0.61* Actually one of the worst apps i think i’ve ever used. constantly updating just to make every bug even worse and half the time dosent even load ### 1/5 — Hate it. *2024-10-09, version 1.0.60* This app has more problems than any other app on my phone. ### 1/5 — What’s the point of updating ? *2024-08-04* I’ve been having so many issues, I can’t access my account, and when I do it will log me out, and then I have to start the whole process again. On top of that I’m not able to money transfer or even send money to other bank account. I had to uninstall and reinstall the app. I shouldn’t have to do all this just so I can see how much I have in my account. Please do better. The old app was better. **Developer response:** Thank you for your feedback and we apologize for the trouble you've had. What you have explained, is not what you should be experiencing, and we would really like to help you resolve the problem. Would you please contact us at 801-627-8700 or email us at memberservice@wasatchpeaks.com? We sincerely value your membership with Wasatch Peaks and want to ensure your experience is positive ### 1/5 — Stop the updates! *2023-11-10, version 1.0.35* Please just stop. Now I can’t get my account information at all. I’m glad I signed up to get paper account history through the mail so I can balance my account once a month. I’ve been a customer of Ogden Government Employees CU / Alliance CU / Wasatch Peaks CU since 1990. This app is the worst experience I’ve had with this CU. ### 1/5 — Not a fan of the new app. *2023-10-19* The old app was much easier to navigate with my iPhone. I have to go to display in settings to have it read properly every time I use the app. Every time I log on the app anyone with an iPhone should be having the same problem. The above is ridiculous because then I have to change it back to the correct size for all the other apps on my phone. I stopped by the credit union when the new app first begin with a new app, and they showed me how to go to display in settings. they also told me there’s a fix in the works but that was months ago. **Developer response:** Thank you for your feedback and we apologize that you are having trouble. It sounds like you are referring to larger text size not adapting to your phone screen, which then creates the inability to read account information clearly. If so, we are working to resolve this and we apologize for the timeline and delay. We sincerely value your membership with Wasatch Peaks and are working as quickly as we can to improve the experience. Please contact us at 801-627-8700 or email us at memberservice@wasatchpeaks.com so we can help you and provide direct assistance. ## Most praised reviews (10 highest-rated) ### 5/5 — Love it! *2026-04-11* Love all the new features and services. **Developer response:** Thank you so much for your feedback and we are thrilled to hear that you are enjoying the new services and features. Thank you for being a member of Wasatch Peaks! ### 5/5 — ?? Of what?? *2026-04-09* Saves me so much time & I can use it at any hour!😊 **Developer response:** We appreciate your feedback and are happy to hear that you enjoy the app. Thank you for being a valued member of Wasatch Peaks! ### 5/5 — Love the app *2026-04-02* No complaints **Developer response:** We appreciate your feedback and are happy to hear that you enjoy the app. Thank you for being a valued member of Wasatch Peaks! ### 5/5 — Good service *2026-03-26* I use the mobile banking all the time and it works perfectly. Thank you Wasatch Peaks. **Developer response:** Thank your positive feedback and for taking the time to let us know. If there’s ever anything we can do to make your experience even better, please let us know at memberservice@wasatchpeaks.com. Thank you for being a member of Wasatch Peaks! ### 5/5 — Apptastic *2026-03-19* The app makes my life so much easier. **Developer response:** Thank your positive feedback and we are thrilled to hear that the app is making your life easier. If there’s ever anything we can do to make your experience even better, please let us know at memberservice@wasatchpeaks.com. Thank you for being a member! ### 5/5 — Great App *2025-11-11* I really like the features of the new app! Thanks Wasatch Peaks! **Developer response:** Thank you so much for your positive feedback. We are thrilled to hear that the app is user-friendly and provides the services and features you need. We sincerely value your membership with Wasatch Peaks and if you have any additional feedback, please contact us at memberservice@wasatchpeaks.com ### 5/5 — Love it more! *2025-06-11, version 12.1.484* I love this app. It seems to get better every other month ### 5/5 — Love the app! *2024-02-20, version 1.0.40* Great new modern looking app. ### 5/5 — Great App *2024-01-31, version 1.0.39* I really like the features of the new app! Thanks Wasatch Peaks! ### 5/5 — Great new app *2023-11-01* Great new layout and features. Improvements and enhancements are happening frequently which is much appreciated over the old app. Recent enhancement of being able to instantly add my external account is so much easier. Keep it up! **Developer response:** Thank you so much for your positive feedback. We are thrilled to hear that you love the change and we will continue to make updates and add new features to online banking. If you have any additional feedback, please email us at memberservice@wasatchpeaks.com. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*