# WASH-Connect Campus — user reviews > 63 indexed App Store user reviews of WASH by WASH Multifamily Laundry Systems, rated 3.20/5 from 689 ratings. - Source: https://appshunter.io/ios/app/wash-connect-campus/id1623286810/reviews - App overview in markdown: https://appshunter.io/ios/app/wash-connect-campus/id1623286810.md - Rating breakdown: 5★ 313 · 4★ 55 · 3★ 42 · 2★ 33 · 1★ 246 ## What do users think of WASH? Overall sentiment: negative **Pros** - 👍 Easy and convenient - 💡 Timers are useful **Cons** - 🐛 Inaccurate timers - 🐛 Unreliable connection - 🐛 Frequent glitches and bugs - 🔒 Poor security and login issues - 💰 Overpriced and unnecessary fees **Commonly reported bugs** - Machines not registering properly - Incorrect time displayed on cycles - Frequent connection errors **Most requested features** - Display out-of-order machines - Improve timer accuracy - Provide better support and communication ## Newest reviews (12 of 63) ### 2/5 — Horrible but required *2025-01-06, version 4.5.0* Trash app only barely functional ### 2/5 — Washed and not in the good way *2024-09-24* The timing is never accurate and this thang barely works bro. When it lists what machines are in use and which aren’t it’s completely wrong every time. ### 2/5 — Doesn’t always work *2024-04-18* Is buggy, tech problems could be fixed ### 2/5 — Good in Theory *2023-12-10* Looking at the star rating of the other app not campus-related, I’d say that this a pretty good app in theory. Simple interface, easy to connect, and I’ve had no trouble with washers. However, when I connect to my school’s dryers, it doesn’t always fully register so I’ve got a load “going” but the dryer isn’t working. I also blame the University of Washington for telling us to use this halfway through the quarter after already paying a laundry fee because non-students were washing their clothes(how detrimental /sarcasm). ### 1/5 — Miserable *2023-12-05, version 4.4.0* My campus put the (free) washing machines on here and it has made life substantially more inconvenient with little to no benefit, notifications go off at the wrong time and everything ### 1/5 — Doubles the time required to do laundry *2023-12-04* Thank you so much University of Washington for forcing us to use this sorry excuse for software. This app adds an unnecessary middle man to the otherwise straightforward task of doing laundry, which is exactly the kind of challenge a busy student such as myself needs. This experience has been an excellent motivator for me, and I have already started planning my move off-campus next summer! **Developer response:** The app is required to ensure that only students have access to the machines and to provide room status. ### 1/5 — Never works right *2023-12-03* It’s always a hassle to wash my clothes. There is always connection error popping up and when I think it has found the machine it sometimes doesn’t start washing. **Developer response:** Please share the error message that you are getting with us at mobilesupport.campus@washlaundry.com. ### 1/5 — Hard to use and buggy *2023-12-03* The app doesn’t provide anything useful in my dorm situation. The timer in the app does not correspond with the washing machine, there’s very little indication of how to use the app, and starting one dryer seemed to add time to the one below it as well. ### 1/5 — Unessesary *2023-11-30, version 4.4.0* This app has many bugs and maintenance takes a long time. You can only start machines while standing next to them so this app is just one extra button to press. ### 1/5 — Worst app *2023-11-29, version 4.4.0* Legitimately horrible. The registration is broken. In 2023 it should be pretty obvious that the registration confirmation should have a link. There is no resend confirmation code, instead I have to put in my password twice everytime to create the account before being denied due to the email verification. Should have been a web app if anything that was already integrated into the apps that the university does provide. App honestly provides zero service beyond a username and password. Legitimately remove this app from the App Store. ### 1/5 — Bad Performance *2023-09-17* The app does not connect to the machine you are using, the concept is predatory as you have no alternative to use the machine other than a poor app. I see no option either to add time that I could do before this app. ### 1/5 — Bad interface *2023-07-21* This app has very bad interface. It took me and my friends long time to learn how to use it. I don’t know why my school sticks to this app. Check the developers response below, the developer even just copy and paste the response to everyone. This is really pointless. **Developer response:** We would like to hear about your experience to help improve the app. Please email us at mobilesupport.campus@washlaundry.com ## Most critical reviews (10 lowest-rated) ### 1/5 — Broken Software *2025-09-27* The software does not even work, I cannot sign in because it gives me an unknown error every time. The help button doesn’t work when you press it. There is no support team (support email was never answered and support calls were never answered). ### 1/5 — Scam app from scam company *2025-01-25, version 4.5.0* WASH refuses to fix this app and doesn’t respond to repair requests. They have terrorized and stolen from our residents for decades. ### 1/5 — boo *2024-10-07, version 4.5.0* doesn’t work. makes me mad. be better. ### 1/5 — Never needed to be added and its still bad *2024-04-29* There is zero reason to have this app over a card scanner. Its just a scam so the uni can charge $25 as a laundry fee for $5 worth of laundry. Still the app doesn't even work properly. The timer for the washer works 25% of the time or it finishes instantly or just never even starts. Im pretty sure theres supposed to be a timer for the dryer but I still have yet to get one after a year of laundry so yeah nice app. ### 1/5 — App shouldn’t exist *2024-04-15, version 4.5.0* I should be able to tap my student id and the washer should unlock. The app is pointless. ### 1/5 — Why *2024-02-26, version 4.5.0* This app is pointless and barely functional ### 1/5 — Bad *2024-01-21* This app is so unnecessary and annoying to use, it has connection errors and problems here and there. Really annoying, I don’t know why school force us to use this app. Very disappointed. Want to move out of dorm because of this app. ### 1/5 — Code *2024-01-16, version 4.5.0* I always have such a hard time logging in Or I never get sign in code on my email and it takes forever- very annoying ### 1/5 — Never works *2023-12-06, version 4.4.0* The thing just loads and loads forever, never connecting to my washer/dryer no matter what I do. ### 1/5 — Terrible *2023-12-05, version 4.4.0* Does not work ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2024-04-17* Easy and convenient ### 5/5 — Cool app *2023-05-02* Cool app, I like it very much! ### 5/5 — Cool app *2023-01-13, version 3.9.2* Cool app, I like it very much! ### 4/5 — Aight *2025-04-05* Timers are useful but can send you to the washroom up to 8 min too soon, even if the app says your load is ready ### 4/5 — acceptable *2024-05-08, version 4.5.0* yeah it works I guess ### 3/5 — Fine *2026-01-12* Would be nice if it displayed what machines were out of order. Often availability is listed but the machines are actually inoperable. ### 3/5 — Wrong time *2025-04-18, version 4.5.0* Timer on wash cycle is always incorrect ### 3/5 — It’s ok *2024-09-22* The main issue is the app telling me the washer is done, but when I get down to the laundry room, there are still several minutes left ### 3/5 — It’s sometimes glitches *2023-12-09* It is supposed to be 60 minutes but it gives 46 min on the dryers ### 2/5 — Works maybe 60% of the time *2026-01-08, version 4.5.0* Mid --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*