# Washmen & The Finery — user reviews > 215 indexed App Store user reviews of Washmen & The Finery by Washmen FZ LLC, rated 4.69/5 from 1,661 ratings. - Source: https://appshunter.io/ios/app/washmen-and-the-finery/id1037965236/reviews - App overview in markdown: https://appshunter.io/ios/app/washmen-and-the-finery/id1037965236.md - Rating breakdown: 5★ 1,409 · 4★ 138 · 3★ 39 · 2★ 13 · 1★ 63 ## What do users think of Washmen & The Finery? Overall sentiment: neutral **Pros** - 🚀 Seamless and reliable service - 👍 Easy to use app - 🚀 Prompt pick-up and delivery - 👍 Excellent customer service - 🚀 Convenient and hassle-free - 👍 High-quality cleaning and pressing **Cons** - 🐛 Lost or damaged items - 🐛 Inconsistent quality of service - 🐛 Overcharging and hidden fees - 🐛 Delayed or missed pick-ups/deliveries - 🐛 Poor communication from the company **Commonly reported bugs** - App login issues - Unreliable payment processing **Most requested features** - Transparency in pricing - Improved tracking and status updates - Compensation for lost or damaged items - More eco-friendly cleaning options ## Newest reviews (11 of 215) ### 2/5 — Super expensive *2026-06-06, version 7.3.4* Expensive for the service provided ### 1/5 — ALWAYS LATE IN DELIVERING *2024-09-12, version 6.5.0* 2 time dealt with them, never delivered my laundry on the day they promised. Never deal with them again. ### 1/5 — Don't trust them with your expensive items !!! *2024-08-29, version 6.4.0* The team at washmen absolutely ruined very expensive shoes I owned, and were not proactive at all about resolving the issue. Don't trust them with any sort of designer shoe/bag/garment ### 1/5 — Not recommend!!! *2024-05-04, version 6.2.1* Just be careful they might take your laundry for 2 days and send them back to you unwashed stating that your laundry have some items abit expensive and need special treatment. Had to follow up with them for 2 days to get my unwashed clothes back yet receive them at midnight after 2 days back and forth with the customer service. Thanks to BeJe from the customer service team, the only one took my concern serious and followed up to get my cloths back ((unwashed)) after 2 days. ### 4/5 — Useful App - Good Service *2024-03-19, version 6.1.5* Solid service overall and easy app to use. Only issue is the amount of plastic bags that get dropped off with every delivery!! It’s such a waste. There should be an option on the app to request no extra bags at drop off. I do think there should be come consideration for the environment. ### 3/5 — Progressively worse *2024-03-03, version 6.1.4* I’ve been using the service for the last year, without any issues. I’ve even recommended them to my friends & family. However, the wash & fold service has got progressively worse of recent. Clothes no longer arrive smelling fresh, whites are no longer crisp white and there have been instances of fading. I’ve continued to use hoping that it was just a blip, but I think I might need to find a new laundry provider for my clothes. I’ve given them three stars because their homecare service is actually still OK. ### 1/5 — They lost my crossing *2024-02-26, version 6.1.4* I know you’ll find a good reviews on this app and everyone would say good things about this app but I’m serious imagine you are one of the few that they gonna lose your clothing. They messed up and they lose one kendora/thob this item is very expensive and the problem that there was telling me that I did not submit it at all and we review our camera CCTV and I’m sure that I already submitted after six hours from arguing with me they confirm that they receive it and they lose it. It’s very expensive item and now I’m waiting like for three hours. Nobody’s replying back this issue happened to you one precious expensive item believe me, you don’t wanna deal with them. ### 1/5 — Bed laundry *2024-01-28, version 6.1.2* They refound all my t shirts with sports from iron 🫠🫠🫠 all white clothes are not white anymore ### 3/5 — Quality has suffered. Prices keep going up *2023-09-30, version 6.0.8* Was a decent service to begin with. But quality has gone down a bit and the prices have gone up ridiculously. It’s absurd the prices they charge now. Stopped using them due to this. Value for money is very poor now. ### 1/5 — They LOST My Laundry Bag *2023-08-09, version 6.0.6* And claimed they never had it . Be very careful about which items you trust them with. That’s AED 3000 of fine -tailored clothes I won’t see again. ### 3/5 — Nice app but lacking service *2023-05-02, version 5.3.4* The application is amazing, love the apple pay feature and the easy of use of the application. The issue with this business is their operations is not oriented towards emiratis, they dont wash tarboosh,and they iron my ghutra in squares despite telling them more than once. Their bedsheet washing plan is expensive, they charge per bag not by piece which doesnt fit my needs. They charge 30% more than our local dry cleaners. Used the app for 3 months but now i’m switching back to my local dry cleaner, it feels like i am paying more for less of a service. ## Most critical reviews (10 lowest-rated) ### 1/5 — Better companies available *2026-08-01, version 7.3.4* Service isn’t worth the money. Clothes come back shiny doesn’t smell very good and service is to long. They don’t care about keeping customers happy. ### 1/5 — Irrational pricing and overcharging *2026-02-24, version 7.2.7* Irrational pricing and over charging stay away from them ### 1/5 — They take your money *2025-10-04, version 7.2.0* They take more than what you agreed on from your credit card. Always taking more than what they price. Be aware ### 1/5 — ruined LV shoes and Ts *2025-09-08, version 7.0.9* preposterous service. ruined tshirts, all came back 2 sizes smaller and my LV shoes came back damaged in both sides. eould never recommend it ### 1/5 — Damaged Clothes *2025-08-19, version 7.0.7* Washmen ruined my suit jacket, then refused to take responsibility. First they promised a refund Monday, then shifted to Tuesday morning, then Tuesday night. No proof of transfer has ever been provided. Unprofessional and dishonest. ### 1/5 — Disappointing and dismissive customer service *2025-06-27, version 7.0.4* My item was damaged and while I’ve had good service previously and can expect things go wrong I expect the answers to what has been damaged to have a little bit of remorse or need to fix and resolve. Instead I had an aloof and dismissive one liner stating that this is essentially not their issue, with no attempt to resolve for an expensive item. Only when I showed my frustration I was told they can try to help with a “complimentary inspection”. Completely disappointing and if the customer is not important until they complain then completely not a service I would book with the sheer volume of business I have given them. It’s easy to call themselves the number 1 app, but to maintain number 1 you need to care about the customer and their personal items- this is what they are in the business of. ### 1/5 — Never again! Overpriced! *2025-03-30, version 6.8.0* Awful quality of cleaning. The only nice thing - bags. Do not make mistake like I did - check all comments about this laundry ### 1/5 — Disappointing service *2025-01-23, version 6.6.5* I ordered shoe repair but unfortunately it was far below from my expectations. They charged my card before informing me repair order. After doing min work they called me to charge more amount. Anyways it was disappointing experience, I asked them to return my shoes without doing any further repair. Overall it was worst experience! Hopefully they credit back to card! Mansoor ### 1/5 — Lost item from my first order!! Not using this again *2024-10-08, version 6.6.1* I was excited to use this service, but they lost one of my T-shirts on my first order! Definitely lost my trust from the beginning - will NOT be using this again. ### 1/5 — Service is going down the drain every week *2024-09-28, version 6.5.0* I have been a customer of Washmen since they first started, and the service **used to be** excellent. However, over the last 6-8 months, it has gone from bad to worse, deteriorating week by week. I have shared numerous images with them to show how their service is declining, including my most recent order just 5 days ago. They try to compensate by offering credit, but loyal customers want better service, not just compensation. I am more than willing to share with Apple the photos and numerous complaints I have sent to Washmen management. I have all the evidence showing how bad the service has become and how it continues to get worse, unfortunately. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing service *2026-05-24, version 7.3.3* I'm absolutely thrilled with The Finery. I live in several countries at once, and I've never encountered such excellent service anywhere. Not only do they deliver your clothes perfectly cleaned and ironed, but they also always, always try to solve any problem you might have. I unexpectedly needed my suit ahead of schedule, and manager John went above and beyond to ensure my clothes were delivered on time. I recommend this service to all my friends and acquaintances. ### 5/5 — life saver. Best service ever *2025-11-29, version 7.2.4* this is the first time I ever used a laundry company online and I’m so glad it was was this is the first time I ever used a laundry company online and I’m so glad it was washmen laundry. Genuinely guys this is the best service ever from the customer service to the actual laundry service it was all perfect. as a person who’s every critical and sensitive to small details this company did not disappoint to make sure everything was done the way I wanted and I’m very pleased🥹. Definitely recommend. Mind you this isn’t an AD or anything like genuinely I was so nervous to use a laundry company for the first time especially since it was online but thankfully it was a great decision!!! ### 5/5 — Great service *2025-10-30, version 7.2.1* I’ve been using Washmen for a year and have had excellent service throughout. Prompt collection and delivery, excellent communication, and easy use of their different service options using their colour coded bags. Would highly recommend ### 5/5 — Super easy and reliable *2025-10-19, version 7.2.0* Washmen makes laundry effortless. The app is so easy and straight forward to use from scheduling, tracking and payments all work perfectly. Pickups and deliveries are always on time and the clothes come back clean and neatly packed. The design is clean, fast and intuitive. One of the best and most reliable apps I’ve used in the UAE. An app I am always happy to recommend. ### 5/5 — Perfect Service! *2025-09-13, version 7.1.0* Customer-driven excellence, ensuring seamless service throughout the entire experience. ### 5/5 — Spectacular service and customer service *2025-08-10, version 7.0.7* This application is genius and the people handling it are superior in their field I commend their work ### 5/5 — Great experience *2023-10-11, version 6.0.8* Amazing experience with washing clothes and shoes restoration. What is great is that experience is personalized and they contact you for every item and tell you what they will do and later send you comparison images of before vs after and also quality of work is top notch. They are a bit pricey compared to other companies but it’s worth it. ### 5/5 — I can recommend *2023-05-31, version 5.3.4* I would like to thank the managers of this service, because my order was mistakenly proceeded the wrong way. But after my appeal, the service team has done it all well, they were attentive and professional. All resolved, i have well cleaned and pressed items. ### 5/5 — Exceptional customer service *2023-01-13, version 5.2.2* I used their service when vacationing in Dubai. Had placed a next day order for laundry as I was flying out of Dubai. We had 2 pieces of clothing which were not delivered to us and we didn’t notice because we were trying to pack our stuff. The team promptly let us know about the missing clothing and even went to the extent of returning them outside of Dubai through courier. A splendid example of customer service which is rare to see and prompt communication through every step. Special thanks to Gian for keeping us informed about the status. Would highly recommend their service. ### 5/5 — Excellent customer service *2023-01-06, version 5.2.2* I did have an issue with these guys, but they have rectified the problem very professionally and the quality of their product is very good, so I am happy to give them 5⭐️s! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*