# Washnet — Laundry payments > Online laundry payment and monitoring system for seamless laundry management. (iPhone/iPad app by Wash Mate SIA.) - Source: https://appshunter.io/ios/app/washnet/id6455989262 (this page in markdown: same URL + `.md`) - Developer: [Wash Mate SIA](https://appshunter.io/developer/1584851576) - Category: Lifestyle - Price: Free - Rating: 1.00/5 from 32 App Store ratings · 98 written reviews indexed - Age rating: 12+ - Requires: iOS 15.0 · 34 MB - Languages: American English - Released: 2023-12-21 - Data updated: 2026-09-07 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/washnet/id6455989262/reviews.md ## What is Washnet? Washnet is online laundry payment and monitoring system. It is a state-of-the-art mobile and Web App that will help you complete your laundry process with minimal fuss. Washnet has a cashless payment system that uses debit or credit payment cards, Google Pay and Apple Pay and, PayPal (for certain transactions). Using Washnet, our users can: Pay as you go Access Laundry Membership Schemes – if these are enabled at your location, you’ll be able to see them in the App Send a payment link to a friend or family member - the gift of laundry Reserve a machine prior to going to the laundry, making sure a machine is available for you Get notified when a machine becomes available Get notified when your machine is about to finish Get automatic refunds if your machine did not start Get notified if there is a fault with your machine, including instructions if it is easy to fix, for example a door not closed properly Washnet has accurate real time monitoring functionality 24/7, letting you know exactly what the status of your laundry is. ## Key features - Cashless payment system - Machine reservations - Real-time laundry monitoring - Payment link sharing - Automatic refunds - Machine availability notifications ## What do users think of Washnet? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient app - 💡 Ability to reserve machines - 👍 Efficient and gets the job done - 👍 Helpful staff - 👍 Simple and functional **Cons** - 🐛 Unreliable machines - 🐛 Buggy and glitchy app - 🐛 Constant issues with payments and refunds - 🐛 Slow and unresponsive - 🐛 Machines frequently malfunction - 🐛 Poor customer service - 💰 Expensive and overpriced - 🤯 Terrible user experience **Commonly reported bugs** - App constantly crashes or freezes - Machines randomly stop mid-cycle - Incorrect machine availability information - Payment issues and double charges - Inability to complete transactions **Most requested features** - Improved reliability of machines - More user-friendly app interface - Better customer support - Ability to easily view and manage laundry status - Option to use physical payment methods ## Recent user reviews (10 of 98) All indexed reviews: https://appshunter.io/ios/app/washnet/id6455989262/reviews.md ### 1/5 — useless machine *2026-06-11, version 1.1.12* Awful experience with washing machines, it does not run after payment. ### 1/5 — Chronic Downtime, Avoid This Service *2026-06-06* I have repeatedly experienced problems with this service. Several times, their machines have stopped running mid-cycle, and their app is consistently unreliable, offering little to no useful information. Customer support has also been unhelpful, failing to provide timely solutions or clear guidance when issues arise. Based on my experience, I cannot trust this service to operate reliably, and I would strongly caution anyone from making plans around their laundrettes. Until they address these recurring problems and improve both their machines and customer support, I cannot recommend this service. ### 1/5 — Terrible Terms *2026-05-19, version 1.1.12* This app is awful. Slow and unorganised. The amount of times I’ve had issues with the app is ridiculous, and you can’t get your money back when THEIR machines don’t work properly. This is certainly one way not to do laundry simply. Making this a go to for student campuses as well is dumb, as there is no alternative ### 1/5 — Avoid *2026-02-27, version 1.1.12* So many times it shows an error when i try to start the washing machine. Tried to complain via whatsapp, but no one got back to me and the chat was eventually closed due to inactivity. Avoid at all cost. ### 1/5 — Incredibly buggy, not reliable and should stay away. *2026-02-02, version 1.1.12* Universities and businesses should stay away from using this app and any associated services for their laundry programme. Unreliable and will cause a hassle. ### 1/5 — Horrible service *2025-12-05* The app is always bugged the washing machines have no alternative but to be used through the app so when the app malfunctions you have no choice, there is also not an option to deal with people who set up a payment and never go through with it essentially leaving the machine unusable until they cancel their payment which can take hours This is the worst app I have ever had to use and the worst part is that they provide no alternatives to it, so you are stuck with this horrible service ### 1/5 — Barely works *2025-11-18, version 1.1.11* Barely ever works. When it does they are all reserved. Expensive and a joke ### 5/5 — The best *2025-11-01, version 1.1.11* App is easy to use and you can track the times each machines are available to use ### 2/5 — It’s ok *2025-10-14* The app works, but could definitely be more user friendly. For example : if you have played for a washer / dryer, shouldn’t it then pin to the top of the list or be highlighted that it’s yours??? Also just super slow during the actual process of paying and stuff. But really should have a ‘active’ tab or something like that so the ones you are currently using can be found easily ### 1/5 — abysmal service that wasted 3 hours of my life over their own mistakes *2025-10-12* i forgave the terrible user interface a long time ago. the hassle it took to reload the page was meaningless, so long as i got my clothes washed. but for some reason, this company (not only the app, washstation in general) REFUSES to take payments. i tried to pay for a dryer for THREE HOURS!! when i texted customer service asking help, they were so dismissive!! kept telling me “it’s the bank” when my bank was clearly telling me the issue was an incongruence with washnet’s billing address!! the card info (both typed & through apple pay) went through fine, was accepted by my bank, but washnet sent back wrong confirmation info basically (from what i understand of the call). my billing address? perfect. my card information? meticulous. my clothes? Soggy. washnet proceeds to kick me in the face and tell me “we’re busy.” over me just trying to pay them £0.50. this service is a joke. do better. ## Frequently asked questions about Washnet ### What does Washnet do? Washnet is an online system designed to simplify the laundry process. It allows users to make payments for laundry services, reserve machines in advance, and monitor the status of their laundry in real-time. ### What are the key features of Washnet? Key features include a cashless payment system supporting various methods like debit/credit cards, Google Pay, Apple Pay, and PayPal. Users can also reserve machines, receive notifications for availability and cycle completion, get automatic refunds for failed cycles, and be alerted to machine faults. ### Is Washnet free to use? Based on the provided information, the app itself is free to download and use. The monetization model is listed as 'free', indicating no upfront cost or subscription fees for the application's core functionality. ### What payment methods does Washnet accept? Washnet supports a cashless payment system that includes debit or credit payment cards, Google Pay, and Apple Pay. For certain transactions, PayPal is also an accepted payment method. ### How does Washnet help with laundry machine availability? The app provides real-time monitoring and notifications. You can get notified when a machine becomes available, allowing you to plan your laundry visit. Additionally, you can reserve a machine prior to arriving at the laundry facility to ensure one is ready for you. ## Version history (last 5 releases) ### 1.1.13 — 2026-07-27 - Bug fixes and performance improvements - Improved app stability - UI and display improvements - Login and session handling improvements - Under-the-hood updates for compatibility with the latest OS versions If you noticed any errors or would like to leave feedback, please send us an email to service@washstation.co.uk. Thanks for using Washnet! ### 1.1.12 — 2025-12-15 Updated Age Rating ### 1.1.11 — 2025-10-01 Hey there! We are constantly improving user experience and squashing bugs in Washnet application. In case of any significant changes we will let you know here and in the application. If you noticed any errors or would like to leave feedback, please send us an email to service@washstation.co.uk. Thanks for using Washnet! ### 1.1.8 — 2025-03-18 Hey there! We are constantly improving user experience and squashing bugs in Washnet application. In case of any significant changes we will let you know here and in the application. If you noticed any errors or would like to leave feedback, please send us an email to service@washstation.co.uk. Thanks for using Washnet! ### 1.1.5 — 2025-01-08 Hey there! We are constantly improving user experience and squashing bugs in Washnet application. In case of any significant changes we will let you know here and in the application. If you noticed any errors or would like to leave feedback, please send us an email to service@washstation.co.uk. 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*