# Washnet — user reviews > 98 indexed App Store user reviews of Washnet by Wash Mate SIA, rated 1.00/5 from 32 ratings. - Source: https://appshunter.io/ios/app/washnet/id6455989262/reviews - App overview in markdown: https://appshunter.io/ios/app/washnet/id6455989262.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 32 ## What do users think of Washnet? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient app - 💡 Ability to reserve machines - 👍 Efficient and gets the job done - 👍 Helpful staff - 👍 Simple and functional **Cons** - 🐛 Unreliable machines - 🐛 Buggy and glitchy app - 🐛 Constant issues with payments and refunds - 🐛 Slow and unresponsive - 🐛 Machines frequently malfunction - 🐛 Poor customer service - 💰 Expensive and overpriced - 🤯 Terrible user experience **Commonly reported bugs** - App constantly crashes or freezes - Machines randomly stop mid-cycle - Incorrect machine availability information - Payment issues and double charges - Inability to complete transactions **Most requested features** - Improved reliability of machines - More user-friendly app interface - Better customer support - Ability to easily view and manage laundry status - Option to use physical payment methods ## Newest reviews (10 of 98) ### 2/5 — It’s ok *2025-10-14* The app works, but could definitely be more user friendly. For example : if you have played for a washer / dryer, shouldn’t it then pin to the top of the list or be highlighted that it’s yours??? Also just super slow during the actual process of paying and stuff. But really should have a ‘active’ tab or something like that so the ones you are currently using can be found easily ### 1/5 — Can’t use ur credit at any station *2025-10-01* I went onto the app and selected the station that’s closest to me but they had my location but it selected a completely different one and so when I put my money in and they decided that I can’t use it at the one I’m currently outside and so I had to pay double for the same service there’s not refundable so I’m just going out to find itbut yeah, the service is really good. The Apple always says I need to update it. It’s a yeah this is not good at all and no matter what you do the price is gonna be £2.90 for it but at least I’m not one which doesn’t really make sense like the lesson in intensive want to be cheaper but they are apparently so yeah. ### 1/5 — Terrible service *2025-09-01, version 1.1.8* I had money left in my Washnet wallet, but due to a small price change I was just 10p short to complete my final wash. Unfortunately, the system only allows a minimum top-up of £5, and support was unable to help add the small difference. Because of this, I couldn’t use the service properly. Very disappointing experience, and I will not be able to recommend Washnet to others. ### 1/5 — All I can say is good luck *2025-07-03, version 1.1.8* The machines break down every 2 seconds. If your accom have these machines good luck and maybe find a launderette nearby 💀💀 ### 5/5 — Great app easy to use *2025-05-06, version 1.1.8* Brilliant app makes things easy so I can see if there’s a machine free before I carry all my washing over ### 5/5 — Easy to use, quick and easy *2025-05-06, version 1.1.8* Quality app, easy to manoeuvre, recommend it. ### 5/5 — Amazing *2025-05-06, version 1.1.8* Always works very well, easily accessible app. Convinient when I need to quickly put a wash on, and I like that I am able to reserve a machine when I’m on a times schedule. ### 5/5 — Great! *2025-05-06, version 1.1.8* Never had an issue in the year I’ve been using this app. Always able to successfully reserve a machine and pay accordingly. Definitely recommend! ### 5/5 — Efficient and gets job done *2025-05-06, version 1.1.8* This app is pretty good for cleaning and drying, it's efficient by choosing what washer or dryer you want then allowing you to just pay. Highly recommend! ### 1/5 — Unlawful organisation,it seems like *2025-05-02, version 1.1.8* Their scammy ahh people blocked me and are literally demanding money from me now. This app breaches the law,how tf does it still exist?!! ## Most critical reviews (10 lowest-rated) ### 1/5 — useless machine *2026-06-11, version 1.1.12* Awful experience with washing machines, it does not run after payment. ### 1/5 — Chronic Downtime, Avoid This Service *2026-06-06* I have repeatedly experienced problems with this service. Several times, their machines have stopped running mid-cycle, and their app is consistently unreliable, offering little to no useful information. Customer support has also been unhelpful, failing to provide timely solutions or clear guidance when issues arise. Based on my experience, I cannot trust this service to operate reliably, and I would strongly caution anyone from making plans around their laundrettes. Until they address these recurring problems and improve both their machines and customer support, I cannot recommend this service. ### 1/5 — Terrible Terms *2026-05-19, version 1.1.12* This app is awful. Slow and unorganised. The amount of times I’ve had issues with the app is ridiculous, and you can’t get your money back when THEIR machines don’t work properly. This is certainly one way not to do laundry simply. Making this a go to for student campuses as well is dumb, as there is no alternative ### 1/5 — Avoid *2026-02-27, version 1.1.12* So many times it shows an error when i try to start the washing machine. Tried to complain via whatsapp, but no one got back to me and the chat was eventually closed due to inactivity. Avoid at all cost. ### 1/5 — Incredibly buggy, not reliable and should stay away. *2026-02-02, version 1.1.12* Universities and businesses should stay away from using this app and any associated services for their laundry programme. Unreliable and will cause a hassle. ### 1/5 — Horrible service *2025-12-05* The app is always bugged the washing machines have no alternative but to be used through the app so when the app malfunctions you have no choice, there is also not an option to deal with people who set up a payment and never go through with it essentially leaving the machine unusable until they cancel their payment which can take hours This is the worst app I have ever had to use and the worst part is that they provide no alternatives to it, so you are stuck with this horrible service ### 1/5 — Barely works *2025-11-18, version 1.1.11* Barely ever works. When it does they are all reserved. Expensive and a joke ### 1/5 — abysmal service that wasted 3 hours of my life over their own mistakes *2025-10-12* i forgave the terrible user interface a long time ago. the hassle it took to reload the page was meaningless, so long as i got my clothes washed. but for some reason, this company (not only the app, washstation in general) REFUSES to take payments. i tried to pay for a dryer for THREE HOURS!! when i texted customer service asking help, they were so dismissive!! kept telling me “it’s the bank” when my bank was clearly telling me the issue was an incongruence with washnet’s billing address!! the card info (both typed & through apple pay) went through fine, was accepted by my bank, but washnet sent back wrong confirmation info basically (from what i understand of the call). my billing address? perfect. my card information? meticulous. my clothes? Soggy. washnet proceeds to kick me in the face and tell me “we’re busy.” over me just trying to pay them £0.50. this service is a joke. do better. ### 1/5 — If I could rate this lower I would *2025-10-07* Forced to use this at my uni accommodation. App doesn’t work 75% of the time and the other 25% of the time it tries to keep a laundry monopoly ### 1/5 — Worst app ever *2025-10-02, version 1.1.11* Lack of management and disastrous experience, with extremely high machine failure rates ## Most praised reviews (10 highest-rated) ### 5/5 — The best *2025-11-01, version 1.1.11* App is easy to use and you can track the times each machines are available to use ### 5/5 — excellent customer service *2025-10-04, version 1.1.11* Rang with queries regarding my wash. Answered quickly and lucy was so helpful and accommodating especially as I was a new user. A truly great service!! ### 5/5 — Easy to use and efficient *2025-05-11* This app is really simple to use and fuss free. In the case you’re low on money on the app but already loaded a machine, it’s really quick to top up money and pay then and there. ### 5/5 — Amazing Uni Laundry App *2025-05-11, version 1.1.8* Using Washnet makes my laundry days super easy whilst at University. It’s very fairly priced and simple to use so I couldn’t recommend it more! ### 5/5 — Great Application *2025-05-10, version 1.1.8* have found the app very easy to use and haven’t had any issues, 10/10 would recommend ! ### 5/5 — Works well *2025-05-10, version 1.1.8* Since joining uni, I’ve had no issues with the app and the whole process of washing and drying clothes is quick and easy ### 5/5 — Review *2025-05-09, version 1.1.8* Very easy to operate! ### 5/5 — Really helpful staff *2025-05-09* The app is very easy to use, and when problems occur with the machines themselves, calling the staff has always been a simple and pleasant experience. Would highly recommend ### 5/5 — 👍 *2025-05-06, version 1.1.8* Great app and service ### 5/5 — Good and efficient *2025-05-06, version 1.1.8* A good app that makes doing your washing at university simple and easy. Once an account is set up you can automatically pay via Apple Pay which is great if in a rush :) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*